Regents Park of Boca Raton

By far one of most unprofessional, uncaring, places that exist. I’m being honest when I say they ignore call bells, don’t answer the nurses station phones and leave the elderly in soiled diapers all day. They neglected my dear mother who was lucid and did not have dementia. She was asking for help many times and they never answered her calls. They need to be permanently shut down. My mother can no longer speak for herself

My mother moved into Regents Park of Boca Raton. She is happy. She likes the food and the people. They are very protective with the COVID and everything. They have people that speak Spanish there, so that helps. She mentioned that, "Before I have to ask for anything, they're here already." So she is getting good care, which is good. They have a man there that plays piano for entertainment. Everyone is really good and friendly. They give you the menu for the week, and you can choose whatever food you want. If we were not there, they sit with her and ask her what she would like to eat. We feel really comfortable because she's very fussy, so if she's happy, then it's good. The outside area, she feels it's pretty. There is like a little water fountain.

Never send your loved one here ever. They ignore patients who are bedridden and let them lay in dirty diapers for hours. They ignore call bells. My mother was a resident there. She is no longer alive to speak for herself. Once the administration leaves for the day no one ever answers the phone. I could go on and on. There are places that really care and take good care of your loved ones this is not the place

My 95 year old mom has been at Regent's Park for the past 18 months. My sister and I visit her, since Covid, the allotted 4X per week. Pre-Covid, we were there every day to join her for lunch. I have been very, very happy w/the care that the Aides and the Nursing Staff have provided for mom. While we hired a companion for weekdays, the employees have always been willing to help whenever they can. I also appreciate that Gilda, the Administrator for the skilled nursing facility, is calling us every week to give us a Covid update. The past few weeks have been 100% negative for the virus for residents/employees alike. They have been VERY rigid about following all of the protocols to keep everyone safe. We all hear such awful things about "homes" (you know, the places we promise our parents that we will never put them) but Regent's Park has been a very positive (as in "good") experience for her as well as for the family. Thank you, staff!!!

The place has an odor. The staff could care less about being helpful. Getting someone on the phone then answering my questions were an issue as they spoke such poor english. My fathers stuff (hundreds of dollars worth is missing). My fathers roommate slept with the televison on all night it made sleep impossible. Food that is supposed to be hot is delivered cold...because again the staff doesnt care. They are on Carribean mental time....on time is any time in the next 6 hours. The place is shabby and run down. If you love your friends or family members dont bother sending them here. So disgusted.

Maggie and Hope and all of the nurses who took care of me were wonderful, caring, and concerned. They never made me feel like I was asking too much of them. Berne’s, Bill and all he PT/OT were great to work with and had me walking again after a broken shoulder and pelvic bone. Claudette was the best of the aides—the daytime aides are all helpful. The problem is with the overnight aides, some of whom act like they don’t want to be there and are doing you a favor by answering your call. Thanks to everyone.

Avoid!! Very shabby and with only a few exceptions, very poor and unhelpful staff. Communication with some of them almost impossible. Response times to requests for assistance ridiculous. Therapy frequently cancelled. Very little compassion from most staff...(there are some exceptions). Do not put your relatives in here!!

I spent about 3 months in this facility with a shattered knee joint. Never did I encounter anyone who was not caring, pleasant and competent. I had serious complications following knee surgery and they brought me back from being in serious pain, and unable to even sit up on a gurney - to walking bipedal with a wheeled walker at discharge. After discharge, and subsequent home care and out-patient care - I am now walking normally and healthy. The facility is Kosher as are the meals - but they were nutritious and tasted quite well to a non-kosher individual. Overall, I would equate it to a cruise, without the ship; they will give you as much as you can eat and I actually gained weight along with considerable strength through daily physical and occupational therapy. I learned something about another culture, and thoroughly enjoyed the recovery experience. Visitors were allowed to bring me pizza and cheeseburgers - they just aren't served. It is not an acute facility, but my healing process needed a less strenuous recovery anyway. I received 2-3 hours of therapy each day, including Saturday and Sunday to the limits of my safe endurance. One of the better features is that they assigned me one individual, who worked with me primarily, except on his 2 days off per week. Robert and Bernie were big men, capable of catching me if I fell, and they saved me every time I faltered. Even the aide, who bathed me when I was immobilized, was there to save me one time when I slipped in the shower. Further, I would emphasize that the Occupational Therapy” is a key part of successful recovery. The strength training accelerates one’s metabolism and the healing process. My devoted wife was with me constantly following my accident and the staff did everything possible to accommodate and enable her. Negatives: 1. The facility is in a cellphone black hole - but that is AT&T's fault. Cellphones only work in certain spots. Find another carrier. 2. On Saturday, all the food is cooked the day before (Kosher rules) and breakfast especially is basically cold and spartan. 3. One additional problem is not with the facility - but with some of the other patients, who treated the aides and nurses as if they were servants. It was hard to watch and hear. My advice to anyone who enters any Rehab center is that politeness will go a long way. You need those who assist your recovery. Learn people’s names, learn to say "please" and "thank you". Fill out the forms for exemplary employee performance. Don't assume that you're better than those who are rehabilitating you. Also – go back when you are well and personally thank the people who saved your life – I did!