Harmony at Kent

Maria

Harmony at Kent was very, very nice, but it was a little expensive. It's a new place, it was like a hotel, and I could live there. The rooms were fantastic, the staff was very nice, and they had a very nice dining area set up like a restaurant. It was a little big for Mom. They have a dementia center away from the other -- it looked like a really nice facility, and price-wise was out of our range.

Timothy

I like the Harmony at Kent, but the problem is that it's a bit expensive for me. The place was very nice. The residents who I spoke to briefly were very nice, very friendly, and it was a great looking crowd. It's a beautiful, clean place. I was very impressed. The staff, Terrence, was just very knowledgeable and took the time to show me around. I appreciate meeting him, but it's just too expensive. They have a fitness center, but not many machines, but that part was at least OK.

Concerned Family Member

This is in regards to the Independent Living section: The fall/winter 2023-2024 season began a series of days where the heat and hot water does not work in different apartments. This issue has been going on for months with no resolution. There have been more than 1 maintenance/HVAC personnel attempting to fix the issue permanently, however the repairs only last a few days at best, even when new parts are ordered. The elderly are already at high risk in extreme temperatures but are being exposed to under freezing temps repeatedly. There has been no offers to move residents to empty units if available and residents are prohibited from using space heaters. There has also been an ongoing issues with the showers flooding from construction debris getting into the pipes some kind of way that hasn't been figured out yet. Staff turnover is constant probably as a result of low wages and resident complaints of the building issues. There is no longer 24/hr front desk to allow residents in securely after-hours. Residents have to use a phone system to enter an access pin that hasn't been working, leaving residents locked out of the front doors, which is a safety risk. The facilities otherwise look nice because it's newer. There is a number of available activities and shuttle available for transport. But overall not worth the monthly rates.

Heidi

I visited a facility called Harmony at Kent, also here in Dover. It is a high-rise building with long hallways. I didn't find it appealing because of the physical layout. They had a very nice fitness center, a nice dining room, a beauty parlor, a beauty shop, and that kind of thing. It just didn't suit my needs. I saw a 2-bedroom apartment and a 1-bedroom apartment. They were very nice. The staff seemed very pleasant.

Harry

Harmony at Kent is a fairly large facility. There are lots of things to do there. The staff is friendly. The residents were kind and interactive. They had a pool room, a couple of libraries, a couple of game rooms, a kitchen, and a breakfast nook area. They also had different levels of apartments where they had just a bedroom and a bath, and then all the way up to a full-on apartment style where you had your own kitchen and your own living area. It's fairly nice.

Patty

My mom chose Harmony at Kent. They had new apartments available, and the staff that we met were so caring, friendly, and interactive. They were very patient with my mother and understanding. My mom could request transportation to take her someplace. They had a gym, a salon, a movie theater, and activities, and they had trips that would go out of the facility.