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Maplewood at Newtown

166 Mount Pleasant Road, Newtown, CT 06470

(800) 558-0653

Verified Partner

3.96

(26 reviews)

Offers Memory Care and Assisted Living

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Reviews of Maplewood at Newtown in Newtown, Connecticut

3.96

(26 reviews)

  • Facility

    4.6

  • Staff

    4.5

  • Food

    4.4

  • Activities

    4.2

  • Value

    3.8

Gloria Testa

5

August 11, 2022

I am/was a resident of this facility

I love it here, I love living here. Breakfast is amazing. I won't be here for over 8 years if this was not a great place We have the best maintenance guys I will give them 5 starts. Staffing are great

sszz

5

August 10, 2022

I am a friend or relative of a current/past resident

Rooms are very nice. There were many activities my mother participated in. She especially loved the outdoor garden area within the building, even in the colder months. The real reason this is a special place are the people who work there. All are very caring and patient and always eager to help.

Provider Response

Hello, thank you; we appreciate your feedback. We know that moving a loved one into a senior living community can be a difficult decision, and we are honored that we were entrusted with your mother's care. Please don't hesitate to reach out if there's anything additional we can do for you or your mother. Thank you and have a great day!

Reviewmost

2

August 9, 2022

I am a friend or relative of a current/past resident

The hyped services in the end did not match the price tag...beware!! My mother was ther for a year and she had two serious falls that i think were related to staffing, a skin infection while under their care, and there was no communication program put in place for resident families during the pandemic which resulted in worry and anxiety. Staff had some excellent members , but was generally understaffed and underqualified. There was one aide for the whole memory care unit-not enough. ......Avoid

Provider Response

Thank you for sharing your concerns about your mother's experience at our senior living community. We deeply regret that we did not meet your expectations during her stay. Your feedback is crucial to us, and we are actively addressing the issues you've raised, particularly regarding staffing levels, communication during the pandemic, and resident care. We are committed to making improvements to ensure a safer and more fulfilling environment for all our residents.

Sue V

5

May 1, 2021

I am a friend or relative of a current/past resident

My parents chose to spend their remaining years at Maplewood at Newtown. They never regretted it. The facility itself is beautiful - modern, clean and comfortable. But what makes Maplewood exceptional are the staff, who often feel more like extended family. Whether a resident is fully independent, or in need of extensive oversight, their needs are equally well met. The staff are compassionate and attentive. Medical care from the nurses is excellent. There are a multitude of activities across a wide spectrum to keep the residents engaged – lectures, art classes, live musicians, fitness classes, to name a few. I have no hesitations in recommending Maplewood to my friends and family.

Provider Response

Sue, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

JHolmes1977

5

March 23, 2021

I am a friend or relative of a current/past resident

A close family friend lived in the facility for the last couple years and it is beautiful inside and out, filled with the best most caring staff. Would recommend.

Provider Response

Hello, thanks for your praise and kind comments about our team! Your recommendation means so much to us. Thank you again for taking the time to let us know about your positive experience. Have a great day!

Bill

5

September 23, 2020

I visited this facility

I toured Maplewood at Newtown. It was very nice, everything was brand new, everything looked wonderful, they had tables in the dining room that seated four to six people, and they had an open food area where you can get a sandwich or something during the day. They have a lot of nice things going on, but they're expensive. The staff was very nice, and when I left they gave me an apple pie. They stayed in touch too. We saw the rooms, we saw the studios, and they were really nice. It had a couple of closets, a nice space in the bedroom, a nice walk-in bathroom, and all the facilities.

Provider Response

Bill, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience during your visit. Have a great day!

DebRch

1

August 29, 2020

I am a friend or relative of a current/past resident

Since Covid we cannot visit my mother's room frequently. We finally were able to take her out and her toenails were so overgrown she couldn't wear shoes properly. She is not getting enough fluids because she prefers to drink out of a cup with a straw - we provided them and they disappeared. She was later found to be dehydrated. Clothes that we just purchased have gone missing. They allow aides in but we cannot visit (even with verified negative covid tests). They don't manage her meds properly. She isn't even brushing her teeth and the staff claims to be helping with that (they are not). At 10K+ per month she should be getting better care. Her phone and CD player are often unplugged. At this point my mother is so depressed that she speaks of suicide. Other facilities schedule video calls with residents - we tried but were never able to do this at Maplewood.

Provider Response

We are truly sorry to hear about the challenges your mother has faced during her stay with us. Your mother's well-being is our top priority, and we will do everything in our power to ensure she receives the care and attention she deserves. We appreciate your feedback and will use it to improve our services and policies. Please feel free to contact our management team directly to discuss these matters further. We are determined to make the necessary changes to enhance the quality of care for your mother and all our residents.

anonymous2045

3

August 15, 2020

I am a friend or relative of a current/past resident

Over-rated...for big money.. While there were a number of aspects that were commensurate with the price, overall the care level did not match up, and the aide quality was all over the board here. Think twice.

Provider Response

Thank you for taking the time to leave your thoughts. We take all feedback seriously and always welcome constructive criticism to inform us on how we can provide better service. We regret that your experience did not match up to the standards we consistently provide to our residents and their families. Thank you again for taking the time to share your comment. We will be following up with the team but would like to speak to you directly, please reach out to us.

PP

4

March 25, 2020

I am/was a resident of this facility

I have been living in Maplewood at Newtown. It is fine. I have been here for over a year now. The staff members are very nice and very accommodating. They have bingo, crossword puzzles, and mahjong. They have a little movie theater, too. Food is very good.

Provider Response

Thank you for choosing Maplewood at Newtown to be your home. We are thrilled to have you as part of the Maplewood family! Your thoughtful words mean the world to us and to our entire team!

jdoodah101

5

February 19, 2020

I am/was a resident of this facility

I am a resident here and have lived here for a while. I didn't think living away from my family I would find family but I have. I have great friends and a lot of fun every day. We always have weekly music programs, good conversations with our friends and a lot of chances to do interesting things. I can tell my aids really love me. I like the food and the dining staff spoils me.

bebert

5

February 19, 2020

I am/was a resident of this facility

Hard transition at first . I went from a 8 bedroom house in a rush due to my partner's health. I'm very happy here, everyone has been wondeful. Really great, friendly. I'm rediscovering things I like and getting around more.

Jeff M.

5

February 10, 2020

I am a friend or relative of a current/past resident

My father was part of the Maplewood Newtown community for the 5 years prior to his passing in fall 2019. The nursing staff, led by Barbara and Irene, was incredibly supportive and helpful as we navigated his dementia and health challenges. The entire staff, the aides, dining staff, maintenance, everyone was warm and welcoming. He made good friends with the other residents and was truly part of a community. We can’t thank everyone enough for all they did!

Provider Response

Thank you so much, Jeff. It was our honor to care for your father and we appreciate you taking the time out to share your experience with us. Your endorsement is validation that we are providing the care we strive to have for all of our residents and their families

caring daughter

4

December 20, 2019

I am a friend or relative of a current/past resident

Most staff members are friendly and caring. Services are coordinated and run more smoothly than other places we know. Limited areas/paths for outdoor walking. Has a robust activity department.

Sarah

5

November 29, 2019

I am a friend or relative of a current/past resident

My dad has moved into Maplewood at Newtown. It has been excellent. I like the place, the accommodations, and the staff members. When I have a question or concern, they address it immediately. Food is excellent. Yesterday they have a Thanksgiving dinner that families could attend and I said to the girl, 'Oh my gosh! This is like a fancy restaurant!' But I see the common meals on a daily basis over there too, and certainly it isn't cafeteria food. She said, 'No, this is all high-level food.' My dad is getting adjusted and it is a slow process, but I know the activities are there. The price is higher rate but you get what you pay for.

GloriaTesta

4

April 15, 2019

I am/was a resident of this facility

Five years ago, I moved to Maplewood at Newtoen after my husband, Sal, was diagnosed with Parkinson’s disease and dementia. I knew I was going to need help caring for him and my girls had lives of their own. But they helped me find Maplewood at Newtown and I’m glad they did.

Wernerdomroes

5

March 13, 2019

I am/was a resident of this facility

I like everything here. I have freedom here. I have choices. I am treated like an adult and able to live like one. They have been able to make arrange to with me specific to my lifestyle.

Brendanoconnell

5

March 13, 2019

I am/was a resident of this facility

People here are very nice, very respectful. Food can be very tasty. Everyone here overall is wonderful and sweet, even some of the residents.

lovingdaughter008

1

July 18, 2017

I am a friend or relative of a current/past resident

I recently came to visit my family member and we stayed to have lunch. The facility itself was very clean and beautiful but the food was lacking. The meal which was chicken Madeira was tasty, but the sauce was thin and cold by the time we got our food. The only good thing was the servers who waited on my family were pleasant, knowledgeable about my mothers' food requirements and friendly. They were two young college girls who seemed to really know there way around the food industry. If I go back and stay for a meal with my family I'll be sure to ask for Jessica and Anne. They really made my dining experience enjoyable, even if the meal was only satisfactory.

Provider Response

Thank you for visiting our senior living community and for taking the time to share your feedback. We're delighted to hear that you found our facility clean and beautiful, and we appreciate your kind words about our servers. We value your input regarding the meal, and we're committed to improving the dining experience for our residents and their families. Your comments will help us make necessary adjustments to ensure that the food meets your expectations in the future.

disappointed in CT

1

March 13, 2017

I am a friend or relative of a current/past resident

The aides and staff that work directly with the patients are very caring and they all call the residents by name. This includes the dining room staff, the front desk staff and maintenance. However, ALL staff appears to be very overworked and its not uncommon to hear staff openly talking about this as you walk through hallways, etc. The issue with this place is the management - they are uncaring and do not have their act together. There are no processes in place for billing, quality control and communication. They don't update families when health issues come up, they don't live up to commitments (such as room cleaning, billing on time, medication management) and they don't have clear communication plans in place. Some key staff here are very unapproachable and take no ownership or accountability. Marketing is great, but don't expect to get all the bells and whistles, and by all means, get everything in writing and I mean everything.

Provider Response

Thank you for sharing your valuable insights with us. We genuinely appreciate your kind words about our dedicated staff and their compassionate care. We have made multiple improvements to recruitment and additional benefits in order to attract the best associates. We are committed to making necessary changes to provide the best possible care and support. Thank you for your feedback and for entrusting us with the care of your loved one.

Anne330530

4

November 19, 2016

I am a friend or relative of a current/past resident

Maplewood at Newtown's food is average, and I wouldn't say it's spectacular. They have their big meal at lunch and a lesser meal at dinner. What I really love is they do a cocktail hour with a glass of wine or a bottle of beer at 4:00, and my parents really enjoyed it. They have a Happy Hour, and for my parents, that's really nice for socialization. They get phenomenal care from the support staff. The biggest downfall of the place is they don't have a 24/7 bus to take the adults around. They only take them out 2 or 3 days a week if you don’t drive; that's the biggest deterrent to me. One of the other positives is my mother has dementia, and my father does not; it's a great place for a couple that has that situation. My mother is semi-locked down at 8:00 at night where certain doors close off the facility so she can't get lost, but my father can access the rest of the facility. I think that’s a huge plus. They can improve by having 7 days-a-week transportation.

Lorrayn

5

September 11, 2016

I visited this facility

Maplewood was excellent. They had lots of different activities. A bus was just getting back; they’ve gone out to lunch, and they had someone coming in with a therapy dog. They had a regular children’s program so the older people get exposed to see cute kids singing. I was impressed with the staff; they were interacting with the residents, and everybody seemed to know the residents’ names. The location was good, and it was easy to find parking. It feels personal, small, and like a family. I saw them doing some brain games.

Cynthia120523650

5

February 24, 2016

I visited this facility

Maplewood at Newtown was very high end, very nice, and very well appointed with well-kept common areas and a nice dining area. It looked very inviting. The residents seemed in good spirits because they participated in activities. It’s like a very active assisted living community. The staff was very good. When I was there, they were having a craft class and also a political or current events discussion going on in another room. The only negative comment I have is that they did not have enough parking for visitors.

Barb B

2

February 7, 2016

I am a friend or relative of resident

This is a nice facility, however the workers are over worked, they are always short staffed. The residents do not get to their meals on time. My mother has to wait 45 minutes before a CNA came to take her back to her room. It's is a shame that they do not have enough staff to help the people who pay a lot of money to live there.

Provider Response

Thank you so much for taking the time to reach out to us. I would like to know more specifics. Maplewood at Newtown has more than adequate staffing ratios, some of the highest in the assisted living industry so we need to learn more about your concerns. Our goal is to always provide the very best care and customer service to our residents and their families. Therefore, I would truly appreciate the opportunity of communicating further with you regarding more specifics of your concerns. Please either email me at aellen@maplewoodsl.com or call my office at 203/557/4777 and ask for me to be paged. We truly appreciate your reaching out to provide us with feedback and we want to ensure we are able to regain your confidence. I look forward to the opportunity of learning more and resolving this to your satisfaction.

Caring100343750

4

January 13, 2015

I visited this facility

Maplewood at Newtown is a very nice facility, but it is very expensive. We visited their assisted living community. That community is very nice. The layout and décor is very well maintained. The staff that toured me around was very good and very knowledgeable. The food they offered was very good.

Caring82473650

4

April 22, 2014

I am a friend or relative of a resident

The people at Maple at Newton were very nice. They are doing a good job, considering our situation. Overall, it's a very nice facility.

Carol71671550

4

December 1, 2013

I am a friend or relative of a resident

Maplewood is off the road so you're surrounded by woods even though they're building a whole over-55 development next to it. It's still separated and they have a beautiful courtyard and a nice deck. It's very nice, very clean, great staff, really nice rooms, very good food. The chefs that they have do a great job. It's in a beautiful area, nice, private and quiet. I've looked at a lot of them and this was, by far, the nicest, cleanest, most modern. They redid the painting, carpets and furniture three years ago. In the Alzheimer's part, everything is locked, coded or with keys. It also has an outside courtyard that is surrounded by their living area so it's very secure. They have crosswords, bingo, they have people come in playing music. They have family barbeque picnics. They do different activities down in the Alzheimer's where I'm staying with my mother. Upstairs they have other things going on but they have nice activities. They keep them busy.

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Costs for Maplewood at Newtown in Newtown, Connecticut

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$7,375

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$6,750

Starting Price

Services and Amenities of Maplewood at Newtown in Newtown, Connecticut

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Dining Extra: Private dining room for special occasions

Features

  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation

About Maplewood at Newtown in Newtown, Connecticut

Maplewood at Newtown has much to offer residents and families - from the sunlit lobby and resort-style courtyards to the helpful concierge service and family-friendly country store. Thoughtfully laid-out apartments designed specifically for older adults are beautifully appointed and feature a modern kitchenette with granite countertops, private bathroom (many with universal access) and state-of-the-art safety features. Common areas - such as the Sunset Pub and movie screening room - are perfect for family visits.

Map of Maplewood at Newtown

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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