Anthology of Farmington

KHF

When I called the Anthology corporate offices in October 2021, leaving a desperate message that Anthology of Farmington was very dysfunctional and that I was afraid someone would die, I didn’t know that the death I predicted would be that of my own father. I am sad and I am angry. In September, when I toured Anthology at Farmington and interviewed their sales representative, I made it clear that my 93-year-old father had very limited mobility, needed two person assists for transfers, sometimes required the use of a lift, and needed extensive assistance with all ADLs. I told her that people with his condition needed medication several times a day on time every time. She told me that Anthology could accommodate his needs. She assured me that the staffing was in place to handle someone with my father’s medical needs and that he would be well cared for in the memory unit. I was apprehensive about the move, so I arranged to have a private duty aide with my father 13 hours a day to augment the care provided by Anthology. From the beginning there were problems, but since the Director of Virtue was new, I gave her some time to improve the quality of care. My mother sat with my father for several hours a day feeling guilty that she could no longer care for him at home. I reported problems to the Director and was told she was aware of the issues and was working on them. Over the course of my father’s stay at Anthology, October 4, 2021 — December 10, 2021, the care did not improve. It got worse. The Executive Director left. The Director of Nursing walked out. The Director of Virtue quit. The Business Manager gave 2-weeks’ notice. Staffing became sparse, inconsistent, and substandard. Anthology has an obligation to care for the residents who live in their facilities. They have an obligation to meet their needs, and if they cannot do so, to tell their families so that they can make other arrangements. For every complaint I made I was told that the issue was being worked on. Not once did Anthology management suggest that my father would be better off in a different living situation. The staffing was so low and inconsistent that nobody ever got to know my father. Care Managers didn’t greet him by name or offer words of encouragement. They scolded him for wetting his bed. When he couldn’t stand up, they yelled louder “get up” and yanked on the waistband of his pants. When he needed the toilet, they let him wait for unreasonably long times. When family visited, we were met with cold stares. We were alternately argued with, yelled at, or ignored. We witnessed residents wandering the halls with nobody paying attention to them. We witnessed residents helping each other with toileting when no care managers responded to their calls for help. The food was terrible. “Activities” mostly consisted of people parked in front of the TV. Garbage overflowed trash cans. Laundry was left unwashed. In those nine and a half weeks my father's medications were mishandled, his physical condition deteriorated rapidly, he developed an infection which was not addressed in a timely manner, and he lost his will to live. My father was not treated with dignity or compassion. Anthology mishandled his basic needs. Anthology does not have dedicated staff who want to work with people with dementia. They do not have consistent staff who get to know the residents and understand their personalities, histories, needs, hopes, and fears. They do not have enough nurses to consistently provide medication and help with minor medical issues. Anthology has no business being in the Memory Care business! This review is my plea to other families to not let their loved ones live there so that no other family experiences what we have just lived through.

BS

We liked the Anthology of Farmington. There were a lot of amenities for the residents and plenty of activities. The rooms were good-sized. We were looking for independent living but going into assisted living, and they have both. The person who gave us the tour was great. The upkeep was great. A couple of rooms were just vacated and hadn't been cleaned yet. A couple of rooms were immaculate. There were plenty of activities for them. There's an art room, a woodshop, and a movie theater. There were plenty of outside trips that they would take residents to. They have a fitness center and nurse's office.

Steve

Anthology of Farmington was a little bit less flexible in the transportation. They only went out 10 miles, and then it was a pretty expensive price after that. That was one drawback to that facility from our perspective. The layout there was really, really nice. We really liked the layout of the rooms there. It's very new. It's only two years old. They had a microwave, a dishwasher, and a washer and dryer. The cost was more than the other place; but everything else (the staff, the facilities, the menu, the food), all would have been a 5. It's the pricing that finally moved us to choose the other place over Anthology.

Abby

I am going into Anthology of Farmington. I was able to visit. It's independent living but they also have a memory care part. They have a gym. You can eat from 7 in the morning to 7 at night. Eating times are not scheduled. They have a podiatrist that comes in. They have a lot of activities and the rooms are so beautiful. The staff who showed me around, Heather, was wonderful.

George

I found Anthology of Farmington for my wife. I'm not sure if she's going within the next few days. She's in the hospital right now. I got a recommendation from somebody to stay there. They seem very helpful and very friendly. It's brand new, everything is brand new, clean, bright, it's phenomenal, and it's better than most places that I've ever stayed in. They gave me a free lunch and it was very good. Everything is up to date. It's only been open six months I think. My wife isn't there yet.

ReviewerRD11142020a

We went to Anthology of Farmington. The rooms in the main building were beautiful. It was great that they had washers and dryers right in the apartment. The place itself was beautiful. When you walk in, it is contemporary, and modern, which I like. We had lunch there. The food was OK, but it needed some extra seasonings in our opinions. They had their breakfast, lunch, and dinner all on one page and it stayed like that besides the special of the day every day. I was surprised that they didn't have more of a selection in food. I was a little disappointed with that. The staff member who gave me the tour was very good. She was very nice. She did a pretty good job.