Pine Trails at Castle Rock

I moved my mother from the east coast to Pine Trails in Nov 2019. My initial call, tour, and meeting were very stress free and relaxed. The staff were a joy to work with and made the transition really easy and were quite accommodating while we set up Mom's room and moved her in. The family atmosphere is great! I have made new friends with relatives of other residents and have enjoyed spending time with everyone over Thanksgiving and Christmas. Pine Trails hosted a wonderful dinner for both Thanksgiving and Christmas for residents and families which everyone enjoyed. There are lots of activities for the residents to participate in, which is great. The food is very good, and I can say that as I have had many meals with my mother there and enjoyed each one. I don't think I could have found a better place, and I feel assured that my mother is safe and well cared for and happy. The best part is that she is only five minutes away and I get to visit her every day. I highly recommend Pine Trails!

I have passed this community many times and thought I would stop for a look around for my parents as they are coming up to needed assistance. I stopped in around 2pm on a Tuesday afternoon I didn’t see one person in the office or at the desk I waited 10 minutes and never saw anyone I decided to look around in case they were helping someone. As I walked around I passed a few residents that seemed highly confused and another one calling for help. Still no one was around. After ten minutes I gave us and got a card from the desk and called the number as I waited and no one answered some residents walked up front looking for someone and wandering around. This place seems highly un safe and under staffed the building seems new and clean but I wish the staff would be there as well

My mother has moved into Pine Trails at Castle Rock. It is a small place, which is what we're looking for because my mother has some memory problem and some confusion, so we thought it was less confusing. Everybody that we have talked to, so far, really enjoys working there, which is great. My mother seems happy, and she feels safe there. Pine Trails at Castle Rock has a couple of courtyards and lots of activities going on. My mother has been doing PT and OT since she started, but that's probably not going to be ongoing because she is high-level physically. They do an exercise class; I know she participates in that in the morning. They do church services on Sundays; and it is non-denominational. They have a little gathering; she usually participates in that too. They take them out for rides to get them out. It sounds like they're keeping them pretty busy. Everybody is very attentive and very sweet. I haven't tasted the food, but my mother is happy with everything.

As a Registered Nurse for more than 18 years, I have had a lot of experience with going in to Assisted Living Facilities, Memory Care Units and Skilled Nursing Facilities. Really good ones are hard to find. I really like Pine Trails for several reasons. One reason is how kind the staff members are. They really do care about the people who live there and treat them with compassion and respect. They treat everyone like family, even me every time I have visited. I also like how clean it is, how open it feels, it smells good and has nice outdoor patios. The food they make for the residents smells great and the residents seem to like it. They have a super good activities director that really engages with the residents and plans lots of fun things for them! Cheryl, the one who is in charge of giving the medication, is so good with her attention to detail and using just the right approach with those who have dementia. I would highly recommend this facility to anyone looking for assisted living or memory care!

Staff interaction was great with the residents! A lot of activities, fun and laughter! Best part of the visit was seeing Reaidents with smiles on their faces and proud of their community. This community is smaller and much more personable than the larger assisted living and memory cares. What’s nice is that the residents can move into the assisted living and then transition to memory care of needed

Pine Trails at Castle Rock was a small community. They have an extremely friendly staff. The facilities were good and their price was a very good value. The food wasn't so hot, and there wasn't much variety. It's a very clean place.