My mom is a resident of this garbage place. The staff is extremely rude and demeaning, she is bullied by other residents, her shower was broken for months before it was fixed. My mom comes to my house to visit my kids and my hospitalized baby and staff either won't give her her meds for the day, they tell at her about it or they won't give them to her when she gets back or they will tell at her. She is afraid to ask them sometimes bc they are so rude to her. This place is horrible and if you are able to afford better, then I suggest you send your loved one elsewhere.
Canterbury Gardens Aurora, CO
Offers Assisted Living and Independent Living
35 Reviews
11265 East Mississippi Avenue, Aurora, CO 80012
Call
(800) 385-2527
Reviews of Canterbury Gardens
Assisted Living Reviews for Canterbury Gardens
July 31, 2019
I am a friend or relative of a current/past resident
June 27, 2018
I visited this facility
Canterbury Gardens was a little dated and obviously cheaper. I definitely wouldn't want to be there myself. They're nice people, and everything was nice, but it's older and rundown.
March 31, 2017
I visited this facility
I went to Canterbury Gardens for a tour, when I walked in there was a male resident cursing the receptionist and yelling. The building was dirty and run down, after seeing that I walked right out
March 28, 2017
I visited this facility
My mother-in-law was in Canterbury Gardens. It was a very old building. The carpets were kind of worn here and there, so you had to watch your step. The rooms were pretty small, but they took good care of her and were very attentive. She seemed pretty happy with the food, and she was pretty picky.
March 04, 2017
I visited this facility
I didn't like Canterbury Gardens at all. It was older, and the rooms were not great. It didn't feel as homey as the other ones. It may have been clean but was older and dilapidated. It's a big Medicaid facility, so it was a different ball game.
May 10, 2016
I visited this facility
I walked in at Canterbury Gardens and after looking at the outside and walking in and seeing the cafeteria on the left and just the way everything looked, we just walked out. It looked like an old hospital to me. It's just a window to get food and I would not put my dad in there. It was old and a low income place.
February 22, 2016
I visited this facility
Canterbury Gardens was a really, really run-down place. It smelled and was dirty. I heard residents screaming, and it was not really a secure place.
January 26, 2016
I visited this facility
I went to Canterbury Gardens. They were very nice, but all the people were older. Everything seemed just fine. Having grown up in Denver, it bothered me that I wasn't familiar at all with the Aurora area. You could take the bus, but there wasn't any place close where they could just walk to get out. It's on a pretty busy street, too. I went there the night before. I wanted to see it, and there were almost no hotels anywhere around there. They built a new medical center, a children's hospital, and all of the people visiting the hospital took up all the hotel rooms that were in the area. It would be hard if you had family wanted to come to visit you. The staff seemed very friendly, but I didn't see the residents doing any activities.
January 14, 2016
I visited this facility
I was able to visit Canterbury Gardens, and it was OK. There was nothing really impressive about the place; I guess their cafeteria impressed me a little. I saw that their living room seemed large enough for everyone to gather around and watch a program. During the visit, the staff was very friendly. They have special game nights, cards, and board games as their activities.
Provider Response
We appreciate your feedback. Our community has had many improvements made to it over the last two years and we continue to improve every day! We would love to have you come back and tour again and see all of the updates!
November 29, 2015
I visited this facility
Canterbury Gardens was OK. It wasn’t our favorite, but the financial situation met our needs. I liked the layout of the rooms, but the place seemed to be in disrepair. The staff members that we met were very nice. I know they have a barbecues, and their activities were fine. The atmosphere was a little sad, and it wasn't very private. There was a public phone that people were using. Of the two apartments we saw, one was close to the outside, so it wasn't very secured, and the other one was inside but overlooked the common area, so it wasn’t very private.
Provider Response
Thank you for your note! We do have to let you know we are not a ‘secured’ facility. However, all of our rooms are private rooms, which allows our residents to keep their independence! We have made some vast improvements to the grounds, as well as to the buildings themselves! We would love to have you come back and see for yourself!
November 29, 2015
I visited this facility
Visited this place and I must tell you it is NOT worth it. Let me begin with the rudeness of the staff, they actually DO NOT care for your loved one! We chatted with a couple of the staff who basically were more interested in being on their cell phones than anything else. Could not find the nurse, was told she was probably out smoking or hanging out with her boyfriend? Really? Also witnessed a couple cockroaches in the dining room and out in the common area and staff didn't care. As we were about to leave, a resident had pulled us aside and informed us that we shouldn't move our loved one in here, we asked why and the resident said that the staff are only here for a paycheck, they don't care for us residents and there are all sorts of bug issues like cockroaches and was told there is a bed bug problem too?
Could not talk with the administrator, she was at the front reception desk yelling at a resident. Horrible place, worth zero stars but caring.com wont let you leave a zero score.
Provider Response
Thank you for your comment. While we do apologize for this unfortunate interaction you had at our community. We can assure you that staff can and are able to be reached at all times of the day, so there must have been some miscommunication. We also have Terminix come in and work in rooms if there are ever problems. We would love to have you come back to give you the real Canterbury Gardens’ experience, and see all of our new renovations!
November 10, 2015
I am/was a resident of this facility
I wish to commend that maintenance department of Canterbury, John (the manager), Adam and Marcus. They do an excellent job of maintaining the buildings. They must be recognized by corporate for their excellent job at Canterbury.
Resident, Morton Litvak
Provider Response
Thank you for acknowledging what wonderful work out staff does day in and day out! We really do appreciate your feedback.
November 08, 2015
I am a friend or relative of resident
The choice for elders to move to assisted living is often a painful one. Finding the right one for relatives even harder.
What I can say is that Canterbury Gardens is a place with heart and soul, something I didn't find everywhere. It is a very large, and possibly not for all situations, but for my mom it was perfect. She was not overly compromised but needed medications, meals, and the occasional guidance.
I don't know if the facility has higher levels of care, but she was very independent and needed a place that respected that, which Canterbury staff did. It is not upscale, but the vintage wooden hallways and rooms are beautiful and roomy compared to many sterile environments I have seen. My mother had a sliding glass door to a nice patio, a large bathroom and an easy short walk to a lovely dining area near her room.
I found the staff always responsive to issues and open to solving even the most unique problems. It is amazing to me how they do it.
Now that she is gone, I am really happy that she got to spend her final couple of years in such an open and easy environment with people around her who cared about her.
I know from the journal which my mom kept that she walked freely day and night and always felt safe.
Thank you Canterbury. Your staff and facility made a positive difference.
Provider Response
We appreciate your response! It is our goal to provide excellent care for your relatives, and make this their home. We are glad your relative had such a wonderful experience with us. Thank you again for your kind words.
October 28, 2015
I visited this facility
I like the pricing of Canterbury Gardens. The surrounding is very nice. I saw that the residents are happy. With regards to their activities, they go to the local grocery stores, swimming, and others.
Provider Response
Thank you for your response! We appreciate your feedback and we are happy to hear of your positive experience with Canterbury Gardens.
October 04, 2015
I visited this facility
Canterbury Gardens seemed nice, but it was too far for us. We didn't really get to see the rooms because they didn't have any to show us. Also, we didn't see any activities. However, I was there for a very short time. I would recommend them if they live over that area. The facility looked clean too.
Provider Response
Thank you so very much for visiting Canterbury. We appreciated your stopping by and also taking the time to give us some feedback on your visit. We take great pride in making sure our community is welcoming and clean and are pleased that you noticed this during your short visit. We are truly sorry that a room was not available for you to see and are making every effort going forward to ensure that during all visiting times we have rooms available for our visitors to view and someone alongside to answer any questions that arise.
We are a very active community, with outings most every day as well as staff and resident hosted activities in all of your buildings. Should you be interested in stopping in again, we’ll be certain to include more details and visibility into what is happening at Canterbury! Thanks you again for taking the time to share your thoughts.
July 28, 2015
I visited this facility
Canterbury Gardens wasn't as updated or modern as some of the other ones, but they had this really cute apartment that overlooked an inside screened courtyard where people could sit and socialize. They were working on renovating the rooms, and they were tinier than the other ones, but they were nice. They had a nice dining room. They had the typical activities like bingo. The staff was very helpful.
Provider Response
Thank you for visiting Canterbury Gardens. Our community has been undergoing renovations the past year, and we are continuing improvements daily. Canterbury Gardens takes pride in providing the highest quality care and attentiveness to our residents. We are more than what meets the eye, and we encourage you to come in and tour today!
July 14, 2015
I am/was a resident of this facility
I like the location. I think they are pretty updated, and they were painting the interior when I arrived; they just completed that. The exterior, landscaping, and cosmetic look on the outside is above average, as well as the inside, so I can’t say anything negative about it. It is called the Canterbury Gardens. I moved in here in May.
Provider Response
WOW- thank you for your kind note! We are so happy that you chose Canterbury Gardens. Our wonderful team is continuing to work hard to improve our community every day, and we appreciate you noticing.
January 03, 2015
I am a friend or relative of a resident
Canterbury Inn is close to where my mom used to live. The staff is very nice and accommodating. The room was adequate. I thought the food was OK, but mom doesn’t like it as she is used to her own cooking. They have Bingo, card games, outings, and all kinds of things going on.
Provider Response
Thank you for choosing Canterbury Gardens to care for your mother. We understand that not being able to prepare your own meals can be a difficult transition. Thank you for sharing your positive experience.
December 26, 2014
I am/was a resident of this facility
I like the way that this part of the assisted living at Canterbury Gardens is set up. Basically, I've got my own one-bedroom apartment, it's got a small kitchen area with a refrigerator, and I've got my own microwave, my own bathroom, and shower. They don't have nursing staff, but they got resident assistants who basically have no training at all. The company that owned it for a while brought in a new management and they are kind of getting the grounds, so they are looking a little better. We get three meals a day, and the food is getting better, but it is not the greatest. They go to lunch once a week and then have like a trip down to Walmart or Target about once a week or to the grocery stores.
Provider Response
Thank you for choosing Canterbury Gardens. We appreciate you expressing the positive changes that we are making to improve the overall experience at Canterbury Gardens. Our wellness department is comprised of a full time licensed nurse, and caregivers which receive ongoing training to meet the resident’s needs. Furthermore, our dietary manager is meeting monthly with the residents to discuss their dietary desires and make updates to the menus.
August 17, 2014
I visited this facility
DO NOT SEND YOUR LOVED ONE HERE . THINGS ARE STOLEN FROM YOUR APARTMENT STAFF DOES NOTHING WHEN REPORTED . TWO PEOPLE WERE ATTACKED IN THE MIDDLE OF THE NIGHT BY SOMEONE WALKING IN OFF THE STREET
Provider Response
Thank you for your note. Canterbury Gardens is a large community that caters to assisted and independent residents. Our community has an all new leadership team and has made changes to address all of your concerns. We would highly recommend you come visit and tour our community to see the changes for yourself.
August 08, 2014
Other
Kitchen shut down by Department of Health on July 26, 2014 due to many issues.
Provider Response
We appreciate your comment, and acknowledge your concern. Canterbury Gardens has changed our kitchen operations and management to respond to health department concerns. We would love to have you come in to see for yourself the progress and advances we have made.
February 26, 2014
I am/was a resident of this facility
THIS IS THE WORSE PLACE. THE FOOD IS HIGH FAT THEY SAY YOU HAVE CHOICES BUT YOU DON'T. THEY PROMISE A LOT BEFORE YOU MOVE IN BUT WHEN YOU GET THERE IT IS NOTHING LIKE THEY PROMISE. THEY LOSE YOUR MEDICATION,LAUNDRY,MAIL. IF YOU NEED HELP THE PANIC BUTTONS DON'T WORK. HIGH R.A. TURN OVER DO NOT SEND LOVED ONES HERE
Provider Response
Thank you for your feedback. Canterbury Gardens is sorry for your negative experience. We have changed our whole leadership team since your review, and have made enhancements and updates to all areas of our campus. We would love to have you come for a tour to see for yourself.
October 30, 2013
I am/was a resident of this facility
I'm not happy with Canterbury Gardens. The facility is not clean and they promised me a lot of stuff. They had this rugged curtains and they even lost my laundry. The food is not tasty at all. They had to transfer that to our area and by the time they transfer the food to us, it's already cold. With regards to their activities, they go to different places and they play cards and bingo. I would not recommend that to my dog.
Provider Response
We appreciate your feedback. We are sorry you had these experiences, and thank you for sharing them. We value input from former residents. Canterbury Gardens has taken your feedback seriously, and have made appropriate changes to improve all areas of our community.
June 27, 2013
I am/was a resident of this facility
There was a vacancy at Canterbury Gardens when I was about to leave out of the rehab that's why I came here. I love my apartment. I'm on the back side of the pond, here with ducks and frogs. I love seeing the greenery. It's wonderful. But they as a company, I feel so bad. They don't have a CNA or RN. They just had a residential aide and so if anything happens to you, you better be able to call 911. This is totally misconstrued to me and my children who visits here. I want to get in a better place. I hate to be so negative about the company, but they just can't keep employees.
Provider Response
So glad to hear that you are one of the many happy residents that enjoy a thriving lifestyle at Canterbury Gardens. As you are well aware we have made changes in the overall quality of staff and do have a full time wellness director who is a licensed nurse, and many of our care givers are CNA’s. In addition, our staff are trained in monitoring residents for change of condition and responding appropriately to the individual resident’s needs.
May 01, 2012
I am a friend or relative of a resident
"Canterbury Gardens" was a caring and social environment. There were always interesting persons in the "garden" area of the facility. The apartment that my aunt and uncle resided in was a perfect size for them to feel comfortable. It was furnished and yet they were allowed to bring in their favorite chairs and lamps, pictures, etc. The staff facilitated their move by helping mount pictures and arrange furniture. My aunt and uncle had the option to cook, but were welcomed into the dining area and they chose to have their meals provided. The staff was wonderful and caring.
Provider Response
Thank you for your note! We appreciate your feedback, and are thrilled you had and are having such an amazing experience with Canterbury Gardens. We strive to be the best, and when people notice it makes us feel great! Thank you again.
May 06, 2010
Overpromised and Underdelivered, Very Neglectful Assisted Living Center Beware
At first visit Canterbury Inn was a beautiful, well run facility with decent scores by Medicare. But the proof is really in how they treated my father after his arrival. I want to warn anyone thinking of putting their loved one here. They are a Medicaid approved facility and thus take "any warm Medicaid approved" body they can regardless whether they can care for them or not. My father had a complete assessment by their staff, they said they could care for his needs and he lasted three days before we had an ambulance remove him out due to lack of care. I understand needed to keep a facility full. But how dare they accept my father, promise to care for him and not deliver on their promises. Their sales lady is brillant and very personable. She knows how to fill rooms. Don't be fooled. Once you leave your loved on alone , they are on their own. So if you have a loved one who needs a pretty high level of care and is not self-sufficient, DO NOT put them here. Take them to a real nursing home where they are trained staff to assure their safety and care. We all want to provide a safe and independent lifestyle for our seniors but carefully look and assess their needs and the care the home provides. This is for "highly functional, low care" seniors ONLY. Even one of the staff members WARNED me about the high turnover and theft that was part of this facilities issues. She even said "don't trust what they tell you he will receive from a services standpoint". Hope this is helpful in your decision making process.
Provider Response
Thank you for your comments. Canterbury Gardens has changed ownership since your loved one was in our community. Our community has made tremendous enhancements to several areas and we invite you to return for a visit to check out our updates.
Independent Living Reviews for Canterbury Gardens
August 10, 2019
I visited this facility
My friend is going to move into Canterbury Gardens. It has an old look to it, but the people are wonderful. There's a variety of age groups on the independent living side, and that impressed us. We saw the apartment. It's nice, it has a jacuzzi in the bathroom, and he is so excited to move in. The staff has been absolutely wonderful, and maintenance already installed two window air conditioners for him. It's clean, and we didn't have any issues.
September 25, 2018
I visited this facility
We didn't like Canterbury Gardens. It was a little depressing, and it seemed more institutionalized. Also, the food wasn't very good. Canterbury Gardens was cheaper. They were trying to cut down on their overheads. The tour was a much less professional than the other assisted living places I visited in the past. We had the activities coordinator take us around, but he wasn't good at selling the place.
April 09, 2018
I visited this facility
I was not impressed with Canterbury Gardens at all. When I walked in, it smelled like old people. There were people going in and out all the time. There was one guy following me around saying stuff and it was scary. I had an appointment and they kept me waiting, but when I actually visited with the director, she was lovely. They have a community room for get-togethers. The layout was not good and she apologized for that.
Provider Response
We appreciate your feedback and take your comments seriously. I am sorry to learn you were kept waiting and while I don't know exactly the reason during your visit, occasionally emergencies do arise. I would appreciate hearing from you so I can personally address your concerns as we are always striving to improve our customers' experience.
May 09, 2017
I visited this facility
Canterbury Gardens was a really bad place. It was like an old, dark motel. The garden out in the middle of the rooms was dead. The dining room was dirty. They need to clean up the place and plant something in the gardens. It was depressing. The apartment was very dark. The gentleman who assisted me was really nice.
Provider Response
We are sorry to hear you were disenchanted with your visit to Canterbury Gardens and obviously this kind of impression is below our expectations. Your visit was reported on 5/9/17 was possibly after the recent hail/snow storm on 4/29/17. Commencing today, 5/15/17, our activities department in collaboration with our residents and maintenance department are excited to work together to create our Spring Gardens project to include a fountain in the community pond and fresh new flowers and vegetables & herbs throughout the campus. The project is scheduled to be completed by the end of this month. In addition, maintenance has commenced its spring painting spree and our apartments are updated daily. We would love to invite you to return to Canterbury Gardens as we seek to improve these areas and beautify our campus; and appreciate all constructive criticism from those we serve and the people that visit our community.
March 07, 2017
I visited this facility
The apartments at Canterbury Gardens were nice. The staff was nice and polite, but we are not really happy with the place. They need to improve on their meals. They did not have that many choices to choose from. I was not really thrilled about that.
February 23, 2017
I am a friend or relative of a current/past resident
My mother seemed happy at Canterbury Gardens. The apartment is small, but it has a kitchen. However, she could not be able to do a lot of cooking like she used to do. It's a little high for what they offer as far as the rent.
May 10, 2016
I visited this facility
Canterbury Gardens caters to Medicaid. The reception staff was a little questionable, but the staff who catered to the residents, especially in the dining hall, was more attentive and willing to assist. The rooms were OK. The facility was a bit dated and could use an upgrade, but for the most part, it fit the needs of the residents. The location was good, near public transportation, and I noticed someone using a taxi service. The grounds were kept up and neat, and the dining hall was clean. The receptionist was interacting with the residents, and she seemed receptive to their questions.
November 12, 2015
I am a friend or relative of resident
We have been very happy with the care and assistance offered at Canterbury Gardens for my brother who is disabled. Whenever we ask for any kind of help they graciously go out of their way to provide extra assistance to both my brother and our family. We are truly grateful to the staff at Canterbury Gardens for their kindness. The residents have the privacy of their own apartments as well as communal spaces. My brother also likes their cooking, and can have extra meals when he desires them. I believe Canterbury Gardens is an excellent choice for senior living.
September 24, 2013
I am/was a resident of this facility
I'm very happy at Canterbury Gardens. It is an older place but it looks very nice. They have new managers onboard. Their rates are reasonable. Your rent includes your utilities. They also provide two satisfying meals a day. It is really nice here. I would recommend this place.
Provider Response
Your kind words are very much appreciated, and we are so glad that you chose Canterbury Gardens to be your home.
Costs for Canterbury Gardens
Services and Amenities of Canterbury Gardens
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: We Offer A Month To Month Rental
- Assisted Living Starting At: $2695/month
- Independent Living Starting At: $1395/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- General Store
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Technology Extra: Emergency Call System
Health services
- Medication Management
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Tai Chi
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Guest services
- Guest Parking
- Guests At Mealtime
General
- Resident Capacity: 215
- Minimum Age: 55
- Pets: Small Pets Allowed
Licenses
- Licenses: Assisted Living - 2304B1
- State Licenses: 2304B1
About Canterbury Gardens
Canterbury Gardens provides both Independent Living and Assisted Living.
Independent Living has both one and two bedroom apartments. Included within rent, our residents receive two hot meals a day, their choice, all utilities, basic cable via Comcast, and weekly house keeping.
Assisted Living has studio or one bedroom apartments. Our assisted living residents will receive three meals a day, snacks and beverages, medication management, weekly house keeping, weekly laundry, all utilities, basic cable via Comcast, and more!
All residents can participate in both leisure and group activities, as well as community outings.
Canterbury Gardens is an affordably priced independent Living Community, as well as a Medicaid accepted Assisted Living Community. The best kept secret in town.
What Makes Us Special
Smoking Community (only in designated areas) - Medicaid Accepted without Spend down - Gardens & Pond
Map of Canterbury Gardens
Senior Living Communities near Arapahoe County, CO
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Helpful Articles
- 11 Signs It Might Be Time for Assisted Living
- Nursing Home, Assisted Living, or Independent Living?
- Assisted Living or In-Home Care?
- Assisted Living Checklist: What to Look for, What to Ask
- Cost of Assisted Living
- How to Pay for Assisted Living
- How Levels of Care Affect Assisted Living Cost
- Tips on Moving to Assisted Living
