Cottonwood Health Care

Our tour at Cottonwood Health Care was nice. The facility was a lot smaller and we liked it. The staff was very friendly and took us on a tour both times that we went. It was also very clean. They had a library and their exercise room was part of the rehab area.

The staff that you interact with on a daily basis are kind and helpful. The facility is clean and, for the most part, doesn't smell. The rooms are small though and there is one bathroom for six residents! Residents are only given a shower twice a week unless they are independent. The food is terrible. No fresh vegetables or fruit. Everything is cooked to a mush. Lots of starch and carbs. Lots of steamed mystery meat. When we complained everyone gave lip service to improving but nothing changed. An advertised claim to fame was a registered nurse on duty 24/7. This simply was not true in our experience and the residents' plan of treatment was adversely effected. We complained, again, and heard the lip service but saw no change. This would be very scary if the resident were unable to vocally express concern and/or had no one to advocate for them. The staff struggled with insufficient numbers to accomplish all their tasks, especially the registered nurses. Resident had a great deal of difficulty getting any attention from the doctor assigned to him and eventually just made an appointment at his office! All in all it has been a very frustrating and stressful experience.