Sunrise of West Hills has a nice layout and dining area. Everything seems pretty reasonable, and we like it. The rooms are a good size and there's a variety. The staff member was also great, nice, and welcoming.
Sunrise of West Hills
Offers Assisted Living and Memory Care
11 Reviews
9012 Topanga Canyon Road, West Hills, CA 91304
Call
(800) 385-2527
Reviews of Sunrise of West Hills
Assisted Living Reviews for Sunrise of West Hills
April 30, 2018
I visited this facility
June 10, 2016
I visited this facility
I was treated very well at Sunrise. The facility is small. They walked me around, showed me the rooms, and I really appreciated that Tom, the sales person,gave me a list of transport to take my mom to the emergency room. They were very nice and had planned activities for the residents.
April 25, 2016
I visited this facility
Sunrise of West Hills was really nice. They had a dog, which was really cool. It was really nice and had super-friendly staff. The memory care unit was really nice, too. It wasn’t like a dark cellar where they keep the loonies. It was really friendly, really bright, and very nice. The rooms that I saw were like suites. They did show me one that was a little crowded where they said they could fit more people. I thought it was a little too cramped, but the space itself and the dining area was nice. I don’t think it would be easy for someone to wander out because they have to go past the lobby where someone is at the desk.
April 14, 2016
I visited this facility
Sunrise of West Hills was nice but older. It had all the same facilities as other places, and the people were really nice, but it was on Topanga, which is a really busy street. Everything was nice, but it was an older facility. They had all kinds of rooms including one-bedrooms and singles., memory care, and a lot of amenities, too. I only met the lady who gave us the tour and she was really nice. I give it four stars only because I was looking for something that was in a more residential area and on less of a busy street. For people who are not going to walk or be out and about, then that’s not an issue. It was only an issue to me because my parents like to walk.
December 21, 2015
I visited this facility
We visited Sunrise of West Hills for my aunt. I like the size of it better than the other facility we visited. The food might have been a little better there, though. However, the size of the individual rooms was slightly larger.
November 13, 2015
I am a friend or relative of a resident
The facility itself is clean and presents a home like feel. This staff is nice and seem to interact positively with the residents, trying to make a personal connection. The restaurant style dining is a plus. Where they fall short is the upper management staff talks a good talk but the people doing the care giving seem to be a high rate of turn over - so their training and care seems to be more babysitting quality rather than professional. Once you are in there - requests take quite some time to get done. Parking is also limited unless you park on Topanga Canyon Blvd.
Provider Response
Thank you for sharing your review and we are sorry to hear about your experience with Sunrise. We’d like to learn more as we take all concerns seriously. Please email Information(at)SunriseSeniorLiving(dot)com with further details so we may follow up. Thank you, Sunrise Team
June 18, 2015
I visited this facility
We visited Sunrise. It’s very respectful and provides care and safety to the residents. We like the way it does not look at all like a facility or an institution or a hospital; it looks more like a hotel or a residence. We like the fact that they assign 2 or 3 different caregivers to the person so that they can get to know them, not just whatever caregiver happens to be on duty that day. We like the way the dining room is more like a restaurant; it’s not like a cafeteria or a dining room. We like the way the resident can choose from a menu, and food is served by a server.
October 25, 2014
I visited this facility
I liked Sunrise because it was a smaller facility. The bedrooms are small; they’re probably 300 sq. ft. to 400 sq. ft. You didn’t have to walk far to get to any of the restaurants. That’s what I liked about it. It was small, it was homey, and it was clean. All the residents were friendly, and it wasn’t so overly large that you got lost in the whole building.
June 30, 2014
I am a friend or relative of a resident
Sunrise West Hills is where we ended up putting my mom. We like the setting. There are a lot trees, a large garden, and a large grassy area. I have tried the food. Some of it is pretty good, some of it not so good. Most of the caregivers are very nice, the nurses are very nice, and they're very open and they discuss stuff with you. The administrative staff to me is a little bit condescending. Sometimes I kind of feel like it's only about how much money we can spend. They'll put in one kind of service and then determine that she doesn't need it anymore. It's a constant turnover and a constant charge rather than just letting her be. They have animals on-site that live there and are there for the residents, which is really nice.
Provider Response
Thanks for sharing your feedback with us. We are interested in learning more from you. Please contact information@sunriseseniorliving.com with your contact information so that we can reach out to you. Thanks, The Sunrise Team
June 30, 2014
I visited this facility
I wasn’t really thrilled with Sunrise of West Hills. The facility seemed nice, but there was not a big area for them to get outside. At the time of the visit, they didn’t have a room that they could show me. The restaurant was very nice, and I liked the menu. It looked really nice.
Memory Care Reviews for Sunrise of West Hills
August 11, 2019
I am a friend or relative of a current/past resident
Sunrise of West Hills is great. I don't love the nurse, but everybody else is fabulous. They have caring staff, from the employees to the administrators. They answer my questions with patience and kindness. They're very thorough and attentive to my uncle. It's a beautiful facility. I've seen them doing activities all the time, but he doesn't participate as much as I'd like.
Services and Amenities of Sunrise of West Hills
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: Yes
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Dining Extra: Pureed Diet Options, Reduced Fat, Low Calorie, High Fiber, And Low Sodium Options, Delicious Meals Prepared By Our Culinary Teams Each Day A Gourmet Selection Of Classic And Regional Favorites, Accommodations For Religious Preferences, And Flavors From Around The World. Fresh Fruit, Snacks And Beverages Always Available In Community Bistros. Private Dining Rooms To Celebrate Special Occasions With Loved Ones
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Fitness Room
- Yoga
- Gardening
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Diet
- Diabetic
- Low Fat
- Low Salt
- Renal
Languages
- English
- Spanish
- Tagalog
General
- Resident Capacity: 80
- Respite Care
- Minimum Age: 60
- Pets: Yes
Licenses
- Licenses: 197609532
- State Licenses: 197605159
About Sunrise of West Hills
Located just four miles from a major shopping mall, minutes from the Warner Center Business Park and close to both 118 and 101 freeways, Sunrise of West Hills offers a beautiful view of the hillside, the heart of the city and is convenient to both San Fernando and Simi Valley, California. We pride ourselves on our excellent care managers and executive team - a friendly and approachable staff. We also offer delicious food and fun, interesting activities and outings. Our individual service plans ensure customized service to our residents.
Step into a Sunrise Assisted Living community and you can't help but feel at home. We stop at nothing to make your experience warm and inviting, from our homelike exterior architecture, to our comfortable community areas and choice of suites to our exceptional outdoor gardens and landscaping. Look around and you'll notice fresh flowers throughout the residence, and you may even spot our dog or our cat.
What Makes Us Special
Sunrise is ranked "Highest in Customer Satisfaction among Senior Living Communities" in J.D. Power's first ever Senior Living Customer Satisfaction Study. In addition to earning the highest overall customer satisfaction in J.D. Power's study, Sunrise achieved the highest score in five out of the six study factors. Sunrise ranked highest among its peers for caregiver/staff, which examined customer experiences with responsiveness, concern for needs, professional skill and appearance. Sunrise also ranked highest overall in senior services/activities; resident setup/orientation; rooms, building, and grounds; and food and beverage.
Map of Sunrise of West Hills
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