Sunrise of West Hills

Offers Assisted Living and Memory Care

13 Reviews
9012 Topanga Canyon Road, West Hills, CA 91304
Call (800) 385-2527
Sunrise of West Hills (800) 385-2527

Reviews of Sunrise of West Hills

13 Reviews Write a review
Food
(Not Rated)
Staff
(4 Reviews)
Facility
(4 Reviews)
Activities
(1 Review)
Value
(1 Review)

Assisted Living Reviews for Sunrise of West Hills

November 13, 2015

By partoftheteam

I am a friend or relative of a resident

The facility itself is clean and presents a home like feel. This staff is nice and seem to interact positively with the residents, trying to make a personal connection. The restaurant style dining is a plus. Where they fall short is the upper management staff talks a good talk but the people doing the care giving seem to be a high rate of turn over - so their training and care seems to be more babysitting quality rather than professional. Once you are in there - requests take quite some time to get done. Parking is also limited unless you park on Topanga Canyon Blvd.

Provider Response

Thank you for sharing your review and we are sorry to hear about your experience with Sunrise. We’d like to learn more as we take all concerns seriously. Please email Information(at)SunriseSeniorLiving(dot)com with further details so we may follow up. Thank you, Sunrise Team

June 18, 2015

By Diane105775250

I visited this facility

We visited Sunrise. It’s very respectful and provides care and safety to the residents. We like the way it does not look at all like a facility or an institution or a hospital; it looks more like a hotel or a residence. We like the fact that they assign 2 or 3 different caregivers to the person so that they can get to know them, not just whatever caregiver happens to be on duty that day. We like the way the dining room is more like a restaurant; it’s not like a cafeteria or a dining room. We like the way the resident can choose from a menu, and food is served by a server.

October 25, 2014

By Caring83987250

I visited this facility

I liked Sunrise because it was a smaller facility. The bedrooms are small; they’re probably 300 sq. ft. to 400 sq. ft. You didn’t have to walk far to get to any of the restaurants. That’s what I liked about it. It was small, it was homey, and it was clean. All the residents were friendly, and it wasn’t so overly large that you got lost in the whole building.

June 30, 2014

By Karen88328950

I am a friend or relative of a resident

Sunrise West Hills is where we ended up putting my mom. We like the setting. There are a lot trees, a large garden, and a large grassy area. I have tried the food. Some of it is pretty good, some of it not so good. Most of the caregivers are very nice, the nurses are very nice, and they're very open and they discuss stuff with you. The administrative staff to me is a little bit condescending. Sometimes I kind of feel like it's only about how much money we can spend. They'll put in one kind of service and then determine that she doesn't need it anymore. It's a constant turnover and a constant charge rather than just letting her be. They have animals on-site that live there and are there for the residents, which is really nice.

Provider Response

Thanks for sharing your feedback with us. We are interested in learning more from you. Please contact information@sunriseseniorliving.com with your contact information so that we can reach out to you. Thanks, The Sunrise Team

June 30, 2014

By Caring85068850

I visited this facility

I wasn’t really thrilled with Sunrise of West Hills. The facility seemed nice, but there was not a big area for them to get outside. At the time of the visit, they didn’t have a room that they could show me. The restaurant was very nice, and I liked the menu. It looked really nice.
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Memory Care Reviews for Sunrise of West Hills


Photos of Sunrise of West Hills


Services and Amenities of Sunrise of West Hills

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Dining Extra: Pureed Diet Options, Reduced Fat, Low Calorie, High Fiber, And Low Sodium Options, Delicious Meals Prepared By Our Culinary Teams Each Day A Gourmet Selection Of Classic And Regional Favorites, Accommodations For Religious Preferences, And Flavors From Around The World. Fresh Fruit, Snacks And Beverages Always Available In Community Bistros. Private Dining Rooms To Celebrate Special Occasions With Loved Ones

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Features Extra: Fitness Room/Gym

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Technology Extra: Emergency Call System

Health services

  • Hospice Care
  • Medication Management
  • Nurse On Staff: Yes

Activities

  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Fitness Room
  • Yoga
  • Gardening
  • Arts And Crafts

Financial guidance

  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests

Diet

  • Diabetic
  • Low Fat
  • Low Salt
  • Renal

Languages

  • English
  • Spanish
  • Tagalog

General

  • Resident Capacity: 80
  • Respite Care
  • Minimum Age: 60
  • Pets: Yes

Licenses

  • Licenses: 197609532
  • State Licenses: 197605159

About Sunrise of West Hills

Focusing on your unique needs and preferences, Sunrise Senior Living takes a holistic approach to senior care. With us, you can expect consistent yet individualized care rooted in evidence based research and theories of aging. From personalized programming to quality dining, we concentrate on your individual wellness and well-being so you can live life exactly how you please.

We remain firmly focused on promoting the safety of our residents, and are taking rigorous measures to help maintain their health during this time. Sunrise CareConnect, our electronic health record system, allows physicians to track residents' care, medication protocol, and progress notes remotely. In addition, we are facilitating telehealth visits with health care providers, minimizing the need for external office visits.

At Sunrise, championing quality of life for all seniors is our mission and is carried out by every Sunrise team member. Based on resident surveys, consumer insights, and industry metrics, national programs have recognized Sunrise's efforts and our commitment to quality care.Sunrise communities have earned more than 280 National Quality Awards - more than any other assisted living provider. To learn more about our award winning communities, a full listing of the company's recipients can be found on Sunrise's National Quality Award page.


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