Sunrise of West Hills

Offers Assisted Living and Memory Care

14 Reviews

9012 Topanga Canyon Road

West Hills

91304

Sunrise of West Hills

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4.4 14

DR 2019-12-01 Sunrise of West Hills was a bit smaller than others, but it's definitely more of a high-end facility. If somebody has the funds to be able to move there, that would be the place to go. They have memory care on one side and assisted living on the other side. The staff member was friendly, and they have nice activities for them there. The food looked very good. The price was quite steep, but everything was very clean and kept up. I visited this facility

5 4 1

Lauren 2018-04-30 Sunrise of West Hills has a nice layout and dining area. Everything seems pretty reasonable, and we like it. The rooms are a good size and there's a variety. The staff member was also great, nice, and welcoming. I visited this facility

5 5 1

bug54 2016-06-10 I was treated very well at Sunrise. The facility is small. They walked me around, showed me the rooms, and I really appreciated that Tom, the sales person,gave me a list of transport to take my mom to the emergency room. They were very nice and had planned activities for the residents. I visited this facility

5 5 1

Clara12 2016-04-25 Sunrise of West Hills was really nice. They had a dog, which was really cool. It was really nice and had super-friendly staff. The memory care unit was really nice, too. It wasn’t like a dark cellar where they keep the loonies. It was really friendly, really bright, and very nice. The rooms that I saw were like suites. They did show me one that was a little crowded where they said they could fit more people. I thought it was a little too cramped, but the space itself and the dining area was nice. I don’t think it would be easy for someone to wander out because they have to go past the lobby where someone is at the desk. I visited this facility

5 5 1

Chris123081350 2016-04-14 Sunrise of West Hills was nice but older. It had all the same facilities as other places, and the people were really nice, but it was on Topanga, which is a really busy street. Everything was nice, but it was an older facility. They had all kinds of rooms including one-bedrooms and singles., memory care, and a lot of amenities, too. I only met the lady who gave us the tour and she was really nice. I give it four stars only because I was looking for something that was in a more residential area and on less of a busy street. For people who are not going to walk or be out and about, then that’s not an issue. It was only an issue to me because my parents like to walk. I visited this facility

5 4 1

Gail43 2015-12-21 We visited Sunrise of West Hills for my aunt. I like the size of it better than the other facility we visited. The food might have been a little better there, though. However, the size of the individual rooms was slightly larger. I visited this facility

5 5 1

partoftheteam 2015-11-13 The facility itself is clean and presents a home like feel. This staff is nice and seem to interact positively with the residents, trying to make a personal connection. The restaurant style dining is a plus. Where they fall short is the upper management staff talks a good talk but the people doing the care giving seem to be a high rate of turn over - so their training and care seems to be more babysitting quality rather than professional. Once you are in there - requests take quite some time to get done. Parking is also limited unless you park on Topanga Canyon Blvd. I am a friend or relative of a resident

5 3 1

Diane105775250 2015-06-18 We visited Sunrise. It’s very respectful and provides care and safety to the residents. We like the way it does not look at all like a facility or an institution or a hospital; it looks more like a hotel or a residence. We like the fact that they assign 2 or 3 different caregivers to the person so that they can get to know them, not just whatever caregiver happens to be on duty that day. We like the way the dining room is more like a restaurant; it’s not like a cafeteria or a dining room. We like the way the resident can choose from a menu, and food is served by a server. I visited this facility

5 5 1

Caring83987250 2014-10-25 I liked Sunrise because it was a smaller facility. The bedrooms are small; they’re probably 300 sq. ft. to 400 sq. ft. You didn’t have to walk far to get to any of the restaurants. That’s what I liked about it. It was small, it was homey, and it was clean. All the residents were friendly, and it wasn’t so overly large that you got lost in the whole building. I visited this facility

5 4 1

Karen88328950 2014-06-30 Sunrise West Hills is where we ended up putting my mom. We like the setting. There are a lot trees, a large garden, and a large grassy area. I have tried the food. Some of it is pretty good, some of it not so good. Most of the caregivers are very nice, the nurses are very nice, and they're very open and they discuss stuff with you. The administrative staff to me is a little bit condescending. Sometimes I kind of feel like it's only about how much money we can spend. They'll put in one kind of service and then determine that she doesn't need it anymore. It's a constant turnover and a constant charge rather than just letting her be. They have animals on-site that live there and are there for the residents, which is really nice. I am a friend or relative of a resident

5 4 1

Caring85068850 2014-06-30 I wasn’t really thrilled with Sunrise of West Hills. The facility seemed nice, but there was not a big area for them to get outside. At the time of the visit, they didn’t have a room that they could show me. The restaurant was very nice, and I liked the menu. It looked really nice. I visited this facility

5 3 1

Jane 2020-12-08 I had both a virtual and in-person tour at Sunrise of West Hills. It looked wonderful. I got a full tour and I got a tour of some of the sample rooms. They're starting to open up in that neighborhood. With social distancing, the residents are eating in the dining area or in the activity area. We were a distance away, but I was able to walk and tour these common areas, which was very nice. The staff member I met was excellent. I talked with her on the phone and went on a virtual tour. Just the way she talked and explained the place, it's as if this is the person that's gonna take care of my mom. I felt that she was competent and that's why I wanted to go see the place. It's even better than what I saw on the virtual tour. It's really an excellent place. I just wish we had the funds to afford it. I didn't actually see the food, but the dining area was beautiful. They even had a little snack area where they had cookies and stuff. She even gave me a coffee and a scone while we're talking and that scone was delicious. The residents seemed pretty happy and they waved and said hello. One thing that was interesting was in the hallway they had areas with a baby doll and a crib. When the memory care person kind of goes back to previous times, sometimes they think about the baby, so they have these dolls and different settings where they can kind of relive or revisit those things. The facility looked brand new, but they said they remodeled it. I visited this facility

5 5 1

Anna Marie 2019-11-18 We're considering Sunrise of West Hills for my in-laws because it's close and they didn't have any license violations. The community was nice, but I wasn't impressed with the room-bedroom situation. They weren't as nice as where my in-laws are right now, but the care seemed really good and the price seemed reasonable at Sunrise of West Hills. The staff was awesome. They take care of all the medications. There were people sitting around in their family room, but I didn't see any activity going on. Dining there was family style. It's a really clean facility. I visited this facility

5 5 1

Sandra 2019-08-11 Sunrise of West Hills is great. I don't love the nurse, but everybody else is fabulous. They have caring staff, from the employees to the administrators. They answer my questions with patience and kindness. They're very thorough and attentive to my uncle. It's a beautiful facility. I've seen them doing activities all the time, but he doesn't participate as much as I'd like. I am a friend or relative of a current/past resident

5 5 1

9012 Topanga Canyon Road, West Hills, CA 91304

Call (800) 385-2527

Sunrise of West Hills (800) 385-2527

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Reviews of Sunrise of West Hills

14 Reviews Write a review

Food

(Not Rated)

Staff

(5 Reviews)

Facility

(5 Reviews)

Activities

(1 Review)

Value

(1 Review)

Assisted Living Reviews for Sunrise of West Hills

December 01, 2019

By DR

I visited this facility

Sunrise of West Hills was a bit smaller than others, but it's definitely more of a high-end facility. If somebody has the funds to be able to move there, that would be the place to go. They have memory care on one side and assisted living on the other side. The staff member was friendly, and they have nice activities for them there. The food looked very good. The price was quite steep, but everything was very clean and kept up.

April 30, 2018

By Lauren

I visited this facility

Sunrise of West Hills has a nice layout and dining area. Everything seems pretty reasonable, and we like it. The rooms are a good size and there's a variety. The staff member was also great, nice, and welcoming.

June 10, 2016

By bug54

I visited this facility

I was treated very well at Sunrise. The facility is small. They walked me around, showed me the rooms, and I really appreciated that Tom, the sales person,gave me a list of transport to take my mom to the emergency room. They were very nice and had planned activities for the residents.

April 25, 2016

By Clara12

I visited this facility

Sunrise of West Hills was really nice. They had a dog, which was really cool. It was really nice and had super-friendly staff. The memory care unit was really nice, too. It wasn’t like a dark cellar where they keep the loonies. It was really friendly, really bright, and very nice. The rooms that I saw were like suites. They did show me one that was a little crowded where they said they could fit more people. I thought it was a little too cramped, but the space itself and the dining area was nice. I don’t think it would be easy for someone to wander out because they have to go past the lobby where someone is at the desk.

April 14, 2016

By Chris123081350

I visited this facility

Sunrise of West Hills was nice but older. It had all the same facilities as other places, and the people were really nice, but it was on Topanga, which is a really busy street. Everything was nice, but it was an older facility. They had all kinds of rooms including one-bedrooms and singles., memory care, and a lot of amenities, too. I only met the lady who gave us the tour and she was really nice. I give it four stars only because I was looking for something that was in a more residential area and on less of a busy street. For people who are not going to walk or be out and about, then that’s not an issue. It was only an issue to me because my parents like to walk.

December 21, 2015

By Gail43

I visited this facility

We visited Sunrise of West Hills for my aunt. I like the size of it better than the other facility we visited. The food might have been a little better there, though. However, the size of the individual rooms was slightly larger.

November 13, 2015

By partoftheteam

I am a friend or relative of a resident

The facility itself is clean and presents a home like feel. This staff is nice and seem to interact positively with the residents, trying to make a personal connection. The restaurant style dining is a plus. Where they fall short is the upper management staff talks a good talk but the people doing the care giving seem to be a high rate of turn over - so their training and care seems to be more babysitting quality rather than professional. Once you are in there - requests take quite some time to get done. Parking is also limited unless you park on Topanga Canyon Blvd.

Provider Response

Thank you for sharing your review and we are sorry to hear about your experience with Sunrise. We’d like to learn more as we take all concerns seriously. Please email Information(at)SunriseSeniorLiving(dot)com with further details so we may follow up. Thank you, Sunrise Team

June 18, 2015

By Diane105775250

I visited this facility

We visited Sunrise. It’s very respectful and provides care and safety to the residents. We like the way it does not look at all like a facility or an institution or a hospital; it looks more like a hotel or a residence. We like the fact that they assign 2 or 3 different caregivers to the person so that they can get to know them, not just whatever caregiver happens to be on duty that day. We like the way the dining room is more like a restaurant; it’s not like a cafeteria or a dining room. We like the way the resident can choose from a menu, and food is served by a server.

October 25, 2014

By Caring83987250

I visited this facility

I liked Sunrise because it was a smaller facility. The bedrooms are small; they’re probably 300 sq. ft. to 400 sq. ft. You didn’t have to walk far to get to any of the restaurants. That’s what I liked about it. It was small, it was homey, and it was clean. All the residents were friendly, and it wasn’t so overly large that you got lost in the whole building.

June 30, 2014

By Karen88328950

I am a friend or relative of a resident

Sunrise West Hills is where we ended up putting my mom. We like the setting. There are a lot trees, a large garden, and a large grassy area. I have tried the food. Some of it is pretty good, some of it not so good. Most of the caregivers are very nice, the nurses are very nice, and they're very open and they discuss stuff with you. The administrative staff to me is a little bit condescending. Sometimes I kind of feel like it's only about how much money we can spend. They'll put in one kind of service and then determine that she doesn't need it anymore. It's a constant turnover and a constant charge rather than just letting her be. They have animals on-site that live there and are there for the residents, which is really nice.

Provider Response

Thanks for sharing your feedback with us. We are interested in learning more from you. Please contact information@sunriseseniorliving.com with your contact information so that we can reach out to you. Thanks, The Sunrise Team

June 30, 2014

By Caring85068850

I visited this facility

I wasn’t really thrilled with Sunrise of West Hills. The facility seemed nice, but there was not a big area for them to get outside. At the time of the visit, they didn’t have a room that they could show me. The restaurant was very nice, and I liked the menu. It looked really nice.

See all Assisted Living reviews (11)

Memory Care Reviews for Sunrise of West Hills

December 08, 2020

By Jane

I visited this facility

I had both a virtual and in-person tour at Sunrise of West Hills. It looked wonderful. I got a full tour and I got a tour of some of the sample rooms. They're starting to open up in that neighborhood. With social distancing, the residents are eating in the dining area or in the activity area. We were a distance away, but I was able to walk and tour these common areas, which was very nice. The staff member I met was excellent. I talked with her on the phone and went on a virtual tour. Just the way she talked and explained the place, it's as if this is the person that's gonna take care of my mom. I felt that she was competent and that's why I wanted to go see the place. It's even better than what I saw on the virtual tour. It's really an excellent place. I just wish we had the funds to afford it. I didn't actually see the food, but the dining area was beautiful. They even had a little snack area where they had cookies and stuff. She even gave me a coffee and a scone while we're talking and that scone was delicious. The residents seemed pretty happy and they waved and said hello. One thing that was interesting was in the hallway they had areas with a baby doll and a crib. When the memory care person kind of goes back to previous times, sometimes they think about the baby, so they have these dolls and different settings where they can kind of relive or revisit those things. The facility looked brand new, but they said they remodeled it.

November 18, 2019

By Anna Marie

I visited this facility

We're considering Sunrise of West Hills for my in-laws because it's close and they didn't have any license violations. The community was nice, but I wasn't impressed with the room-bedroom situation. They weren't as nice as where my in-laws are right now, but the care seemed really good and the price seemed reasonable at Sunrise of West Hills. The staff was awesome. They take care of all the medications. There were people sitting around in their family room, but I didn't see any activity going on. Dining there was family style. It's a really clean facility.

August 11, 2019

By Sandra

I am a friend or relative of a current/past resident

Sunrise of West Hills is great. I don't love the nurse, but everybody else is fabulous. They have caring staff, from the employees to the administrators. They answer my questions with patience and kindness. They're very thorough and attentive to my uncle. It's a beautiful facility. I've seen them doing activities all the time, but he doesn't participate as much as I'd like.

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Services and Amenities of Sunrise of West Hills

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: Yes
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals
Dining Extra: All Day Dining

Features

Beauty Barber Shop
Resident Transportation
Party Space
Tv Room
Garden And Patio
Resident Parking
Features Extra: Fitness Room/Gym

Cleaning services

Laundry For Linens
Private Cleaning Services
Housekeeping
Laundry For Clothing

Technology and entertainment

Technology Extra: Emergency Call System

Health services

Hospice Care
Medication Management
Nurse On Staff: Yes

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Lectures Discussions
Book Clubs
Fitness Room
Yoga
Gardening
Arts And Crafts

Financial guidance

Va Benefits Consultation
Financing Advice

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

Diet

Diabetic
Low Fat
Low Salt
Renal

Languages

English
Spanish
Tagalog

General

Resident Capacity: 80
Respite Care
Minimum Age: 60
Pets: Yes

Licenses

Licenses: 197609532
State Licenses: 197605159

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About Sunrise of West Hills

Focusing on your unique needs and preferences, Sunrise Senior Living takes a holistic approach to senior care. With us, you can expect consistent yet individualized care rooted in evidence based research and theories of aging. From personalized programming to quality dining, we concentrate on your individual wellness and well-being so you can live life exactly how you please.

We remain firmly focused on promoting the safety of our residents, and are taking rigorous measures to help maintain their health during this time. Sunrise CareConnect, our electronic health record system, allows physicians to track residents' care, medication protocol, and progress notes remotely. In addition, we are facilitating telehealth visits with health care providers, minimizing the need for external office visits.

At Sunrise, championing quality of life for all seniors is our mission and is carried out by every Sunrise team member. Based on resident surveys, consumer insights, and industry metrics, national programs have recognized Sunrise's efforts and our commitment to quality care.Sunrise communities have earned more than 280 National Quality Awards - more than any other assisted living provider. To learn more about our award winning communities, a full listing of the company's recipients can be found on Sunrise's National Quality Award page.

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Technology and entertainment

Health services

Activities

Financial guidance

Guest services

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General

Licenses

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