I had some apprehensions about Brookdale Walnut because I didn't like the location. It was on a very busy street, with hardly any parking -- I only saw about seven spots even though it's a big community. In terms of their attentiveness to some of the residents, I was just visiting, and I had to intervene. I had to get the staff to help a resident who was about to fall because of dehydration. I didn't like the fact that it's an extended care place, and it's on a busy street. So if its extended care and people want to visit their loved ones, where would they park? The way to get into it is very difficult, so I didn't care for that at all. However, the food was great, and the grounds were also great. The parking is just horrible. My dad likes Brookdale Walnut, but he said it was too big for him, and I had to circle around, drop him off, and circle around some more to find parking. I think they need more staff members to provide more care to the other levels like for dementia. I had lunch there, the dining area was very nice, and the food was really good. They were serving liver and onions with gravy, and it was just like my grandma's, it was so tender. I was so impressed. The vegetables were also very tasty. The director of sales was awesome, and she's still contacting us. The rooms that I saw were actually nice and roomy. One guy had a 2-bedroom, which was a good size and furnished really nice for when his family comes in to visit. They can stay a night or two if they want.
19850 East Colima, Walnut, CA 91789
Call
(800) 385-2527
Reviews of Brookdale Walnut
Assisted Living Reviews for Brookdale Walnut
April 30, 2019
I visited this facility
April 02, 2018
I visited this facility
We visit this place and the staff are so nice and welcoming. We visit a family friend who is a resident. She was in a wheelchair when she moved in and now she is walking with a walker. She tells us she finds purpose in her very day life now. Thank you Brookdale Walnut for giving her purpose!
July 19, 2017
I visited this facility
This facility was old and in need of updating in our opinion. It had the smell of an old hotel. However, the staff was extremely nice and friendly and the residents we spoke to seemed happy. It was not for us!
June 01, 2017
I am a friend or relative of a current/past resident
Mom has been doing well at Brookdale Walnut. The staff is great. The food is a little bit bland; it's not that great. Mom has been doing puzzles and exercises. The place is pretty clean. I really liked it when I first went for the tour.
January 25, 2016
I visited this facility
We really liked Bookdale, but it was a little bit too pricey for me. It was very well-protected and secure. They had activities. They had a little dance class. They had a beautiful garden to walk in.
September 29, 2015
I visited this facility
Brookdale Walnut had a good size room, but it did not have the separation of the two rooms. So, they were in like the whole same room because she was going to have a roommate. I preferred my aunt to have a little separation, but it was fine. The staff seemed really helpful. really knowledgeable and really genuine. They had services for doctor's appointments. They would take care of her. They had three meals.
August 31, 2015
I visited this facility
Brookdale Walnut was very nice, but it was like 20 to 25 minutes to get to Mom versus 8 to10 minutes with the other facility. Their assisted living was really nice too, and there were a lot of different accommodations. However, in the memory care, there was a closer feel to it, and it smelled more like a nursing home; that wasn't attractive. In fairness though, it could have just been that day. At the time, we were hoping that Mom could be in the assisted living, but she can't after further doctor's assessment. It was just determined that she needed to be in the memory care. We were looking at Brookdale Walnut for assisted living. I would give them a 5 because I thought that their assisted living facility was very clean, they had very accommodating apartments, and everything was very nice with beautiful gardens. However, for the memory care, it felt more like a nursing home, and there wasn't a good smell to it. It just wasn't what we were looking for and where we wanted Mom to be. It just didn't have the same well-kept feel that we get at the other facility.
July 20, 2015
I visited this facility
I visited Brookdale Walnut (Formerly Emeritus at Villa Colima). It was a nice place. The staff toured us to different rooms and different areas in the whole compound. They showed us all of their facilities and what they do, and the monthly schedule that they have for everybody. It was around lunchtime when we visited. The dining area was nice.
June 11, 2015
I visited this facility
Brookdale Walnut (formerly Emeritus at Villa Colima) was a beautiful facility, and the staff seemed nice. It was just too far from where they are familiar, and it was a just little more expensive, so they had to make sure it would fit in their budget. The staff was very warm, very friendly, and gave me a lot of information, and they were really willing to work with me, but it was just too far. The rooms were kind of small, and that's one thing I didn't like about it. They weren't as roomy as I want it to be. I can't think of anything they need to improve on, but maybe having a wider pricing range, because it was a little pricey.
May 12, 2015
I visited this facility
Brookdale Walnut looked decent and nice, but we cannot afford it. I think the room was too small, and the closet was too small as well. The dining room was the part that we think was good. It looked good, and they allowed residents to eat any time they want. The staff was good.
April 27, 2015
I am a friend or relative of a resident
My father is at Brookdale Walnut. I think it is good for his needs. It was not too big. I know that they would know his name. I like it. The people are great, and I am actually very impressed with two of them. The director is fantastic for me. Whenever I call or email her, she responds right away. They have a lot of activities.
October 25, 2014
I visited this facility
We did go look at Villa Colina and we were going to put her in there, but my mom got to be where she needed 24-hour care, and that wasn't something they could do. It seemed very nice, and they seemed caring. It was clean. The room was small; it had a bathroom and a little place where you could put a microwave, but the closets were small. It would have been too small for her. The problem we had with them was we had left a deposit because we were planning on putting my mom there, but getting that deposit refunded was a hassle. I had to call several times and people were going to check on it then call me back and no one did. I finally had to call corporate myself. So I have to say I wasn't happy with them. If that is the way they do business, I don't know how much good care my mom would have got there anyway. When I would call, the girl would tell me she was in a meeting or she was not available and she would take a number, but nobody called back, so that was not very good.
Provider Response
We are sorry to hear about the frustrations you encountered and deeply regret we were unable to meet all of your expectations. Please be assured we are committed to quality care and will share your feedback with our team to better serve residents and their families in the future.
April 22, 2014
I am a friend or relative of a resident
Emeritus is close to my sister. The rooms are very nice. There's a golf course. There are several activities, and they take them out. They go to McDonald's; they go to the library. I like the way they care for my mom.
November 21, 2013
I visited this facility
Emeritus is a beautiful facility. Their gardens were beautiful and they seemed very friendly going through. The staff was very nice and very friendly. I just felt that my husband is not into the class and a lot of the things that they were doing and I felt like he needed a quieter, smaller facility that would take him better.
October 11, 2013
I am a friend or relative of a resident
My mom likes the food at the Emeritus at Villa Colima. She also likes all the staff and the rooms.
September 11, 2013
I visited this facility
We have come across Emeritus online, so we decided to check it out. My husband and I both went there for my mother-in-law. It is a fantastic place. The staffing seems very nice, very informative and very caring. They showed us around the facility. Everything was just excellent but it was just way out of our price range.
June 18, 2013
I am a friend or relative of resident
Nice facility the staff really seem to care,about what I have no idea.No one here seems to be a threat to society.The resident's are pretty much left to their own devices.which is good.They read by day,and watch by night.They are given the opportunity to speak,although most of them are incoherent.But all in all its a nice place to visit,but I would not want to live there.
June 07, 2013
I visited this facility
Emeritus at Villa Colima is perfect for my mom because it's in a Chinese community and my mom spoke only Chinese so they can communicate much better. The staff were very, very helpful. Unfortunately I cannot afford the rates.
March 29, 2013
I visited this facility
I visited Emeritus twice. The first time I visited, the place seemed livable and nice. The second time I visited unexpectedly. The place was filthy and odorous. The residents were just sitting around without any activities. The rooms were dark and small.
September 10, 2012
I am a friend or relative of a resident
My dad is living at Emeritus and they are very kind, helpful and caring. They have many things for the people to do. They go on trips and have activities on the premises. I can go to them at anytime and ask questions and they always take the time to answer. I can go there anytime and the facility is very clean and the help is excellent........
June 26, 2012
I visited this facility
I thought the staff was great in taking care of their elderly. The people seemed as happy as they can be considering the circumstances. I noticed that some staff had made a personal connection with the elderly and they seemed pretty happy to be able to converse with the staff. This was the first time I had ever been in an elderly shelter so it was very depressing to me. However the staff at this place was better than the other one I had visited in rialto that one was far more depressing. Looking back and comparing the two I would say that the atmosphere and staff here were happier and had a lighter mood than the one in Rialto. Overall I did notice that at this facility the staff had tried to get the residents involved and seem genuinely willing to take time to try to brighten their day. When we visited with cats and dogs the staff were very helpful in getting the elderly excited for the pets. On a last note the facility seemed to have plenty of amenities and was quite clean.
May 31, 2012
I visited this facility
Staff and caretakers seemed dedicated and caring. Rooms were inviting and clean and overall seemed like a decent place to stay. Staff encouraged the elderly to interact with each other and make friends. Patients were treated with dignity and respect overall, on the surface I saw no signs of abuse. Food varied from what I understood. While I have no idea how much individual care each patient got, I was confident my grandma would be taken care of at this facility. The only negatives I have to say about this facility was it seemed small, and the rooms were a little dated looking, though this probably wouldn't have bothered my grandma. There was a commons room and an outdoor courtyard for the patients to roam around in as well. Overall I was fairly impressed by this facility but ultimately she died before we could transfer her into the facility due to complications with her surgery.
May 08, 2012
I visited this facility
I checed place to see if an assisted living would be appropriate for my mom. I ultimatly decided that it's too early for her now, but when the time comes, I would place her here. Its a very nice, clean, and friendly facility.
July 27, 2011
I am a friend or relative of a resident
I visited a friend here and was impressed with the facilities and the staff. The amenities may be limited but impressive. I visited my friend while she was eating in the dining area and the food looked nutritious and delicious. I also found the activity area quaint and welcoming with the reading corner and the library books. The garden walkway outside was also refreshing and although I didn't get a chance to go inside the rooms, my fiend told me she was very happy and comfortable with hers. There was plenty of parking and the place is very conveniently located near two freeways. i would definitely consider it if I had a relative who needs to go into assisted living.
Services and Amenities of Brookdale Walnut
Room and housing options
- 1-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchens
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Garden And Patio
- Resident Parking
Cleaning services
- Housekeeping
Health services
- Medication Management
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Fitness Room
Guest services
- Guest Parking
Languages
- English
General
- Pets: Yes
Licenses
- State Licenses: 198204701
About Brookdale Walnut
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
Map of Brookdale Walnut
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