Provider Response
Hello, thank you for your review. We appreciate you taking the time to provide this feedback, and are sorry to hear of this occurrence. As an independent living community, there are certain guidelines that our staff must follow in these sort of situations. We do provide a Great Call emergency device for our residents to wear and utilize if they are in distress or require immediate assistance. We encourage all residents to wear these devices at all times. If you would like to discuss your concerns further, please do not hesitate to reach out to the local team. Thank you