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Atria Rancho Park

Offers Assisted Living and Independent Living

29 Reviews
2015, 2016, 2017
801 Cypress Way, San Dimas, CA 91773
Call (844) 334-3818
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Atria Rancho Park (844) 334-3818
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Reviews of Atria Rancho Park

29 Reviews Write a review

Assisted Living Reviews for Atria Rancho Park

February 26, 2018

By Leslie

I am a friend or relative of a current/past resident

My mom was at Atria Rancho Park. When we went on the tour, it seemed amazing. It had the higher ceilings and they had this beautiful small salon. Everything looked high-end, but then after she was there for a month, it didn't seem as nice. There were very few good nurses that were amazing. However, all of the sudden, it seemed like they had a lot of empty rooms and that they were short-staffed. The staff members that they had were not good. They were lazy. They were going through management changes. When we moved my mom in there, I signed all the paperwork and my mom was considered independent. However, she got very sick, and at some point while she was not doing well, they had her sign paperwork upping her care. She was struggling with delirium at the time. They knew that because they had OKed her to come back and they reviewed her medical chart. I felt like that was a little shady and that they should have contacted me because I was basically given seven days notice that her rent went from $2,600 to $3,800. We didn't have that extra money and so I said I would move her out by Monday. They were like, "No, you have to give us 30 days notice." I was like, "How do you expect her to have her rent go up more than $1,000 with seven days notice but then you're requiring a 30 day notice for her to move out?" I gave the 30-day notice, but within that time period, they upped her rent again. It was really hard.
Provider Response
Leslie, thank you for your feedback and for the time your family spent with us. I'm sorry this community wasn't a good fit and hope your family has found a living environment that suits your mom's needs.

March 29, 2017

By Linda546410

I am a friend or relative of a current/past resident

She is at Atria Rancho Park, people seemed happy, and there are a lot of activities going on like taking people to doctors' appointments on Tuesdays and Thursdays, go to a casino once a week, shopping on Thursdays, and shopping at Target. They do exercise classes every day, and sometimes they do cooking classes. They also have entertainment that comes in monthly. They have 1-room apartments, like a bathroom and a room together, and they clean their rooms and do their laundry for them once a week.

February 23, 2017

By Regina054122

I visited this facility

Atria is a huge place with beautiful grounds, it's lively, and there's so much going on. The people there were wonderful, their dining room was huge, and you can go in at any time and get whatever meal you want. I talked to mom's friend who moved in there, and she's happy there. They have daily activities.

August 24, 2016

By Silvia655205

I visited this facility

Atria Rancho Park was excellent. All the residents looked happy and busy. I saw one of the rooms. It was very nice and large. It had a nice walk-in closet and a nice, clean, big bathroom. I really liked it a lot. The dining room was beautiful, and we even got to meet the chef. The food was excellent. They told us that if my mom needed anything special, they would make sure to have it on hand, and if she needed it prepared in any special way, they would do that for her. This place definitely was my top choice.

July 01, 2016

By Patricia531475

I visited this facility

Atria was very helpful, caring, and really a nice place to be. Unfortunately in our position, it was out of reach. The people were nice, very welcoming, and helpful.

June 28, 2016

By Susan042732

I am a friend or relative of a resident

My in-laws are in the assisted living side at Atria Rancho Park. It is a great facility, but they've outgrown it. They do not offer any memory care there, and both Mom and Dad need that at this time. However, the staff was very kind, very attentive, and very compassionate. They have two rooms together. All of their furniture from their home fit. They have a living/dining area and a bedroom/office area. My parents do not participate in the activities, but they do have exercise classes, mind stimulation games, and movie nights often. They have excursions out for shopping and lunch and anything that the residents need. Their food is wonderful. Everything is made from scratch by a great chef.

June 27, 2016

By Julie631815

I am a friend or relative of a resident

My dad moved in to Atria Rancho Park. My dad and I liked the landscaping. It was convenient for him to get where he needed to go. They have a full calendar of activities. The food is very good. The staff seems to be very friendly and warm. My dad is very happy and treated well. So far, I don't have any complaints and neither does he. They have a library, TV room, a lovely dining room, a chapel, and a garden. Transportation is provided, and they take the residents to the downtown area, so they can do their shopping. The residents have an opportunity to go on different outings. I think that the price is very competitive. We have a certain budget that we have to stick with, and I think it's a good value for the price.

May 17, 2016

By TeriWKFYH

I am a friend or relative of a resident

Atria Rancho Park is really, really great. The people are amazing. The facility is beautiful, and we are so happy with it. My mom has her own room. There’s lots of care when she needs help, like there are a lot of buttons that she can push if she needs helps. She also has a bracelet, so she just presses that button if she needs help. It’s perfect. I could not ask for more from them. They have a salon for her to get haircut, and somebody comes in to cut toenails and fingernails. They have exercise classes, music, and even history lessons. Their restaurant area is really nice.

December 25, 2015

By Martha117692550

I am a friend or relative of a resident

Everything at Atria Rancho Park was very impressive -- the staff, the rooms, the view. You could see the mountains. Everything was really nice. They take good care of the people. The food was excellent. I was very impressed; that’s why we chose this facility. The only drawback is you have to pay the community fee upfront; (it is) nonrefundable. My brother only stayed there for seven weeks, so it’s $2,500 down the drain. I wish they have a scheme that if the resident stayed for less than three months, a certain portion of the deposit can be refunded. But I guess every place has the same rule, so that’s fine.

December 21, 2015

By Bonnie M.

I am a friend or relative of a resident

Atria Rancho Park is a very well-run place. Their living quarters are very nice, as well as the dining room. Their employees are very helpful.

November 30, 2015

By Anonymous104745550

I am a friend or relative of a resident

I didn’t like Atria Rancho at all. I wouldn’t recommend it to anybody. You pay a certain price for the care, and I don’t think it is not what you pay for. When they give your medications, it’s terrible. That was my biggest concern. Too many people, but they don’t know what medications to give. They have many excuses. My mom had Parkinson’s disease and they were supposed to pick her up for breakfast lunch and dinner. Sometimes nobody went up there to get her. It was disaster. They took her up from lunch to her room when she passed out and had a broken hip. However, the rooms were nice, and the food was great. The place was really great. A lot of people were really nice, and the staff is fine. I talked to two different people. A lady came to my house, assessed my home and how much it’s going to cost to get here. When I gave the lady the money, she told me that I needed a doctor to assess my mother. I already paid the rent and it took two weeks for that doctor to assess the report. I lost two weeks of rent, because we couldn’t put her in there without it. None of them told me in the beginning about this one.
Provider Response

Thank you for bringing this to our attention. We strive to exceed your expectations and want to do anything we can to ensure the highest comfort and services for our residents. Please know that I have shared this with our leadership team and welcome you to reach us at customerservice@atriaseniorliving.com to discuss further.

September 14, 2015

By Caring89295550

I visited this facility

The staff is super friendly and helpful at Atria Rancho Park, and the residents are very friendly. The dining room is excellent. The food is good; they have a nice variation. The rooms are kind of dated and on the small side, but they’re adequate. My mom has a nice view facing the north, so she’s happy with that. They’re very accommodating with pets in general especially her cat. They do have a van that takes them out to do shopping on Mondays, Tuesdays, and Thursdays. They have a van that takes them to local doctor appointments. On Sundays, they have a van that goes out just for a drive. In-house, they have little crafts activities, a choir group, a church service, and some other little things.

May 27, 2015

By Anonymous107008950

I visited this facility

Atria Rancho Park was more modern. They had good staff. The rooms were cozy. The dining room and kitchen looked clean and neat.

May 06, 2015

By Caring105117250

I visited this facility

Atria Rancho Park is very nice because of its atmosphere. It is very clean and very structured. They were very helpful too. The rooms were very big, and they were very clear with a lot of stuff. The only reason why I didn't put my uncle in that place was because they are very expensive. This would have been my first choice if they weren't so expensive. I went through everything, and it was very nice. I saw the dining room, and it was very spacious and very nice.

October 06, 2014

By Gerald7

I am/was a resident of this facility

I am in Atria Rancho Park. The thing that I really like about them is that they treat me like family. Everybody that works here knows me by my name, including the dishwasher. They are very welcoming and helpful. We have this button thing and when you punch them, they are there within five minutes or so. The apartment is nice. It has a walk-in closet, a living area, a bathroom, a bedroom, and a backyard. I eat all my meals here, and the food is fabulous. We have card games and all kinds of word games. We have people coming. They have a very good service that takes you to church on Sunday, and the place is very secure.

September 08, 2014

By Curtis7

I visited this facility

Atria was really nice. It was more modern and up-to-date place but it was too expensive for us. It was in a very nice location. It had some trees and it was next to a park. There was a creek that ran behind it and it was pretty. There were some deer and stuff like that. The staff I interacted with was friendly, helpful and polite.

May 22, 2014

By Denise19

I am a friend or relative of a resident

We chose Atria Rancho Park for my brother. It's a big facility, and it had more range of younger people; that is why we chose this for him. The size of the facility seemed to have more things to offer for my brother. The food is very good. I have eaten there a couple of times myself, and the waitresses are very accommodating. The rooms were clean, and then the staff that comes in to clean are very good. It would be nice if they would have more personal transportation for my brother if he needed to go some places.

June 26, 2013

By Doris7

I am a friend or relative of a resident

Atria at Rancho Park is clean and it smells nice. Everyone is so friendly. The patients are moving around, talking to each other and playing games. The people are dressed well and my sister in law is happy there.

September 17, 2012

By User20121

I am a friend or relative of a resident

I have mixed feelings about assisted living facilities and nursing homes. On one side their very nature seems very depressing. Only sick or terminally ill people seem to live there. On the other side, it is very important to have a safe place for people to be when there is no one else who can take of them. Atria seems to fit along those lines. While visiting my grandfather you'd pass elderly folks, seemingly lost and lonely in the hallways. Speaking of hallways, they are very long there...people take breaks walking to their room since they are so far away. Also I was concerned about emergencies there. Many rooms are not on ground level- how is someone in a wheelchair or scooter supposed to evacuate the building when there are only X amount of workers? My grandfather would jokingly say everyone will just roll down the stairs. They don't seem to place you according to your mobility. Another issue I have with the Atria is the service they provide getting residents to doctors visits etc. There is a bus service but it is difficult to coordinate appointments with when the bus is running. Many times my grandfather would have an appointment scheduled around the bus schedule but the bus would be late and he would have to reschedule days, if not for weeks later. Staff seems very friendly, many forming nice relationships with the residents there. Lots of room for improvement, but not the worse place.
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Independent Living Reviews for Atria Rancho Park

April 05, 2017

By Regina616166

I visited this facility

This is a wonderful facility. The staff is friendly. The rooms are updated and clean, very spacious. The dining room is very large and serves residents all day. It was a very busy place, something going on at all times. I have a friend living there and she loves it. I would highly recommend this place.

March 29, 2017

By Diana413488

I am a friend or relative of a current/past resident

I like Atria Rancho Park because of its positive atmosphere, good food, happy residents, and nice staff. It is very clean. My mom ended up moving there, so we liked it. The staff is very friendly, very attentive, and trained to work with seniors.

April 06, 2016

By Colleen23

I am a friend or relative of a resident

My mother is in Atria Rancho Park. The price is good. It is residential and very open. My mom is independent, so she does not require any assistance. They have activities. The staff is very friendly, accomodating, and attentive. Every time I need something, they get right on it. I have never met anybody rude there. Tuesdays and Thursdays, they have an arrangement that they will take her anywhere within a 20-mile radius. I only need to let them know where the day before.

January 29, 2016

By Peggy118431350

I am a friend or relative of a resident

The staff at Atria Rancho Park was very helpful. They made the transition for my dad very easy, and made him feel welcome. He has a very large room, very quiet, and private. He has a patio overlooking beautiful trees, and greenery; it’s very beautiful. The food is delicious. He’s only been there for three weeks or so, but I know they have working out and day walking classes. They go shopping twice a week. They go to doctors’ appointments, they have a pizza night, movie night, and sports night.

December 30, 2015

By Pamela39

I visited this facility

I’ve visited Atria. It was a good one. They gave us a lunch, and the food was much better than the other facility. I was looking senior housing for my sister, who is 72, but Atria had Alzheimer’s and the average age was about 80 years old. Atria wasn’t for my sister, but it seemed that they have very good care, a beautiful building, and it seemed like people were comfortable and happy there. Atria has assisted living, and they work with Alzheimer’s and with memory care.

November 22, 2015

By Christine116112950

I am a friend or relative of a resident

My grandfather has moved into Atria Rancho Park. The staff is very friendly, the room sizes are generous, and the food is of high quality; it is really good. The facility is always clean, and it is in a really safe neighborhood. My grandfather is in a big studio apartment.

February 11, 2015

By Anonymous98753350

I visited this facility

They were very nice at Atria Rancho Park. I really like their friendliness. The rooms were of good size. The personal laundry was included in the services they offer. They had lots of different activities like crafts and movie nights. They also had exercise groups.

January 20, 2014

By new revies of Atria Rancho Park

I visited this facility

I agree with the already 2 comments made. I only want to add we ate there the food was delicious. Every one had a smile on their faces including all of the tenants . Everyone including the tenants were so friendly they all greated my other to make her feel so wanted. I have checked several other places I chose this one and so did my mother. for all the above reasons including the beautiful l scenery to walk around trust me if you can't be happy living there you wont be happy living any place on this earth. She is excited to move in. not crying for dreading to go.

November 20, 2013

By Caring74747750

I visited this facility

My mother will be moving in to Atria next week. We choose Atria because No. 1 the price; No. 2, they are not rule oriented especially regarding meals. They serve regular meals and serve breakfast all day. The dining room is spacious and nice and it is open all day for salads and sandwiches. You can go down as many times as you want. It is open from seven in the morning until nine o'clock at night. The food is excellent. The staff seems very helpful and they have been good to us. They help us set up the furniture and move things in. They also help us with medical requests. The rooms seem fine. It is in a beautiful area. In my mother's case, she has a beautiful view of the woods.

September 19, 2013

By MS3

I visited this facility

Atria Rancho Park is a very good facility. It has a great view. The food is excellent. The people who showed us around were very friendly. Everybody there was very friendly. Even strangers that we passed by in the hallway or in the yard, they were saying, "You'll love it here!" The residents seemed very pleased with this place.
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Photos of Atria Rancho Park

Services and Amenities of Atria Rancho Park

Licenses

  • Licenses: License #197801052
  • State Licenses: 197801052

About Atria Rancho Park

Is this your business?

At Atria Rancho Park, you''ll find a peaceful, warm environment with beautiful landscaping and towering trees. Enjoy an afternoon stroll through the five acres of property that offer breathtaking views of the San Gabriel Mountains. Relax in our extensive library and quaint chapel, or challenge a friend to a game of pool in the billiards room.

Atria Rancho Park provides the following services:

  • 24-hour availability of a trained staff
  • A choice of apartments
  • A full-time director for events and activities
  • An emergency call system in every apartment
  • Anytime Café with complimentary snacks and beverages
  • Assistance with activities of daily living
  • Delicious meals served restaurant-style each day
  • Medication assistance
  • Scheduled local transportation

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 180 locations in 28 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 13,500 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.

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