The staff at Elmcroft of Point Loma was really thorough about the tour. They showed us everything and explained everything that they do. It was very informative. They were helpful. We were thrown off because the residents were all in a big room, and they were all in their wheelchairs. We realized we weren’t ready for that. The rooms were really nice, and there were different options like a shared room, a single room, or shared bathroom. They had assigned people for each wing, so there was enough staff for the residents. It was nice.
Elmcroft of Point Loma
Offers Memory Care
11 Reviews
3423 Channel Way, San Diego, CA 92110
Call
(844) 325-8230
PROMOTION!
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Reviews of Elmcroft of Point Loma
Memory Care Reviews for Elmcroft of Point Loma
May 31, 2017
I visited this facility
April 12, 2017
I am a friend or relative of a current/past resident
Elmcroft of Point Loma is very good. I have been very impressed with this community. They have great staff with not a lot of turnover. It also is expensive, but compared to a lot of places, in my opinion, they're doing a really good job. I have some issues with the late-night staff, but for the most part, I think they do a really good job. I wish I could afford it for my mother for a lot longer, but I can't. She seems happy and occupied, so I have been very happy with them. When I go in there, they're doing activities, which I am very grateful for.
July 29, 2016
I visited this facility
Elmcroft of Point Loma was an OK facility. The neighborhood itself wasn't very warm and inviting. It's kind of an older industrial area right next to the freeway, and there are a few homeless families living in RVs or travel trailers that park on the street at night, so from the street it doesn't have a lot of curb appeal. The building itself is nice enough on the outside. It's just all the surroundings are pretty old and not good. We thought the size is small, square footage-wise. Inside, it was a very nice facility. The lady that helped us was by far the best part of that facility. She's amazing. I was explaining to her my grandpa's situation, and she was very interested and involved in giving me helpful information on the process of transitioning from the hospital to a skilled nursing facility. She went above and beyond and did follow-up calls every week or so just to see how Grandpa was doing, if I had any questions, or if there was anything she could do to help. The rest of the facility was average with nothing special and nothing bad. The only thing that stood out that was negative to us was they had a strong urine smell in the building in certain areas, but I don't necessarily think that the facility was dirty. In the living quarters of the residents, I didn't smell any urine or have any issues with that. So overall, it's just an average facility. I'd give the facility a 3 because of the size and the exterior.
June 10, 2016
I visited this facility
I like Elmcroft of Point Loma's location and layout. The people seem very nice, and the place was great. There were a little too many people for what I'm looking for. I like a smaller community. It was also a little bit more expensive than what I am looking to spend. They serve three meals. They have some music and current events. I thought it was a nice place, and I am seriously considering it.
April 06, 2016
I am a friend or relative of a resident
I chose Elmcroft of Point Loma for my father. I was impressed with the staff. The community is designed for memory care and has a system where they pair a staff member with a new resident for the first week to get to know them, called "The Buddy System." They clearly presented themselves as having a welcoming plan for new residents and program tailored to get to know the residents and their family. It's a very welcoming, reasonably priced facility.
January 01, 2016
I am a friend or relative of a resident
Elmcroft of Point Loma seems to be a good place. My mom is doing good there. They take good care of her. So far, it has been good. It is a lock facility, so she can't just walk through the doors. They do actually really good.
November 04, 2015
I visited this facility
I did go to Elmcroft of Point Loma for my mom. It is in an undesirable neighbor. It is right on the freeway, and it has a lot of homeless people living around the outside part of it. However, once you got in, the facility was very pretty, very clean, and nicely furnished. The staff was very friendly. It seemed very small. It was like everything was in one room, e.g., the activities, the dining, and the sitting area. Everything was just in a circle in one big room, so if they weren't dining, they were watching TV in the same room or doing activities. Also, the facility is small, because it is just one level. It was definitely cheaper than the other facility. Elmcroft would be my third choice of the four I visited. It was nice enough, but I just didn't like the area.
April 17, 2015
I am a friend or relative of resident
I have a sister and brother-in-law who are residents of this facility and am there often. Management has made the transition easy for me and my family and is very responsive when I or they have questions or needs. They have excellent care! My brother-in-law is now walking with a walker when before he came in he was nearly a vegetable. The caregivers are friendly and very helpful. I observe a lot when I am there and see love and attention given to the residents. The food is good quality and the kitchen will adapt to different diets. They facility is clean and well taken care of. Elmcroft is a safe and caring place for your loved one and I feel fortunate to have mine residing there.
April 06, 2015
I am a friend or relative of resident
Actually this place doesn't even deserve 1 star. My relative has been living here for just over 6 months and we've had nothing but problems. They are severely UNDER STAFFED. They are not able to deal with fall risk patients, my relative has fallen over 4 times each time resulting in a trip to the ER. I've been told by staff members more than once that the falls were preventable, that other caregivers weren't doing their jobs. After many meetings with management little to nothing has improved. I am currently looking to move my relative as soon as possible. I'm worry more and am under more stress now than I was when my relative was living with me.
July 30, 2013
I am a friend or relative of resident
This place is horrible. They are way too understaffed and they mistreat there clients. Malnutrition, unexplained bruises. Beware.
July 27, 2011
I am a friend or relative of a resident
A family friend is a resident at this Altzheimer's living facility. We visit it often and have found it to be an exceptionally good care unit. The staff are friendly, the facility is very clean and our friend is doing well there.
Questions about Elmcroft of Point Loma
What ongoing training does the staff receive in dementia care?
Elmcroft of Point Loma prides itself on the training provided to staff that hired to care for our seniors. In addition to the training received during orientation their first week, they receive select training on Dementia related topics monthly well as access to specialized workshops and trainings to include our resident centered approach Best Friends Training.
How many staffers are on duty in the daytime and overnight?
Elmcroft staffs each shift to meet the current needs of the residents who are in the community. If there is more support needed on a particular shift or during a particular time, the staffing schedule will be adjusted to ensure all resident needs are met.
What programs or activities does Elmcroft of Point Loma offer to keep residents engaged? How does the staff engage residents' long-term memories?
We provide a plethora of activities to engage and keep the interest of our residents such as: range of motion programs and sensory activities. We also encourage our residents to participate in scenic drives around the San Diego area. We also encourage our families to provide information on our residents past experience to help increase engagement.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
All residents are assessed prior to community admission by our Resident Service Director and/or Executive Director. Residents are assessed continuously semi-annually or upon significant change sin condition.
What techniques does Elmcroft of Point Loma use to support memory care residents during mealtimes?
We use a number of techniques to support our residents during meal times which is personalized based on the resident. The assistance can involve the use of adaptive devices, foods that are of the residents preference as well as personal assistance with eating.
How does Elmcroft of Point Loma keep residents' families informed about their loved ones' health?
We firmly believe in partnership with our resident's families to help with the continuum of care. Updates on resident status can be obtained at any time or throughout the stay through care planned meetings.
Describe the neighborhood around Elmcroft of Point Loma. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Elmcroft of Point Loma is located in a residential business area surrounded by local attractions such as Sea World and Point Loma Naval base.
Is Elmcroft of Point Loma affiliated with a hospital if more care is needed?
Elmcroft of Point Loma partners with a number of practioners in all local hospitals that are at the convenience of our residents along with immediate access to several hospitals.
Costs for Elmcroft of Point Loma
Services and Amenities of Elmcroft of Point Loma
Dining options
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
- Security Gate
Cleaning services
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
Health services
- Nurse On Staff: Available During Business Hours; Some Availability Outside Of Business Hours
Guest services
- Guests At Mealtime
Languages
- English
- Spanish
Licenses
- State Licenses: 374602549
Costs
About Elmcroft of Point Loma
Residents of Elmcroft of Point Loma are proud of the independence they maintain and enjoy the security of 24-hour personalized assistance. While we offer a helping hand with day-to-day tasks such as dressing, bathing and medication monitoring, they are treated as the accomplished individuals they are. They enjoy the freedom of choosing their own agenda and activities, while feeling secure in knowing that we are always there to provide support should they need it.
Our residents also enjoy a unique dining experience where original culinary creations, along with traditional dishes, provide a variety of meal options, and the social setting makes dining an event. Good friends, good food and excellent service create a truly enjoyable dining experience.
Map of Elmcroft of Point Loma
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