Sunrise Villa Salinas

Sunrise Villa Salinas would have been our first choice; however, they don't have anything available for my father. The cost is higher, but the place is nicer. The units are all individual apartments. There are two adjoined rooms that share a common bathroom and a closet area. It's nice because there's a little privacy. The apartment itself is very nice. They have some physical activities, puzzles, and games to keep the residents mentally stimulated. Unfortunately, at the time, their memory care did not have any available openings.

I liked Sunrise. It's within my budget, it's nicely laid-out, and I liked the apartment. I liked everything I saw, the group activities, the dining facilities, and the work-out room. They filled all my needs.

Villa Serra is very good and has the benefit of being run by Sunrise but has a smaller, less formal atmosphere. The dining area is very nice and very open. The staff is great and very helpful.

I really like the way the people are behaving and the way people work at Villa Sierra. Plus, I live near my children. The food has been good, so far. They have card games. Everybody tells me that I have the best place in the whole organization. I am very happy here. I have two bedrooms, one bathroom, and a lot of my furniture here.

The food wasn’t great, but the staff was very friendly and seemed helpful. Villa Serra didn’t feel institutional; it was pretty homey.

The apartments at Villa Serra were fine. They have individual apartments in the same building, and they also have medical, if you need it. Their staff was nice and efficient.

We put my mother in Villa Serra. Breakfast, lunch and dinner were terrible. They do have good apartments and the downstairs is beautiful; it is a very large place. I didn’t find the staff to be very knowledgeable about procedures for falls and medical needs. My mother fell in the middle of the night and broke her hip. They came in at midnight and they just picked her up and put her in bed. They came in the morning, gave her a morning tray, set it on the table and walked out. When we found her at noon the following day, she was in shock and her hip was a mess. In California, if somebody is unable to get up, it’s mandatory that they call in EMPs and they didn’t do that. When questioning the staff who had just taken over the place, he had no clue that that’s what’s supposed to be happening. I did lodge a complaint with the board that oversees care facilities. They’ve been in investigation and they had to do some training and get some things together because they failed miserably. I wanted them to change and get trained. Finding your mother in shock and laying there with a broken leg for 12 hours with a food tray next to her is just ridiculous. I think they had a lot of good activities there. The day that we were there during orientation, they brought in a whole bunch of horses and they had bands coming in. They’re active in the community for Alzheimer's. The woman who led activities had worked at different facilities and she knew her stuff but the person who was in charge of admitting had just arrived on the job from the real estate industry and she just didn’t know.

Villa Serra was very nice. My son and I really liked it. It was very clean, very welcoming, and nicely kept with flowers and art. It was gorgeous. The staff was very nice. It was a larger facility. I highly recommend this place. I thought they were very good.