Community Care and Rehabilitation Center

AJH

When my father was originally admitted to CC&RC, the staff seemed overworked and understaffed but they worked as hard and diligently as possible. I had a meeting with the Community Manager and Director of Nursing to express my concerns about the level of care provided to my father. The team listened and made necessary corrections. From that time onward, there were no issues with my father's care. Everyone on the staff from the kitchen all the way to the top is caring and professional. They took excellent care of my father until the day he passed including going the extra mile. I greatly appreciate all that was done for my father and trust them to take as good care of your special someone as they did mine.

Very Caring

At some times of the day, this facility seems normal except for the pile of smokers right outside the front door (County Health People, are you listening?) Smokers are residents, staff, and visitors. Then, evening came. The environment seemed to suddenly shift to One Flew Out of the Cuckoo's Nest. Literally, one 25ish patient swung around the corner with his leg extended forward on his wheelchair going at least 15-20 MPH, almost knocking the nurse coming in the swinging doors down. He appeared to be racing another patient This seems to be common, because nobody ran to stop them. Meanwhile at a central nurses station, there were about 6 people in wheelchairs screaming at the top of their voices at the station staff - mostly between the ages of 35 and 55. This was not the mental health wing or something. In this same wing, elderly patients with cancer, strokes, etc. are housed. It was like 8 pm, so I see no way people can sleep with the racket. And seeing # of COVID cases.. It figures.

lico

not enough staff. brought in other staff from another care center only when state inspectors made a visit. all gone after inspection was over.not all staff observed the current covis guidelines. unable to get in touch with the social worker ,never got a call returned from her. I think she may of had a second job . when my father passed the staff released his body to the WRONG mortuary. Called the administrator about the mix up. he has yet to call back. Do not put a love one in this place. RUN someplace else

Curtis

Community Care & Rehabilitation Center have short-term and long-term care. What I didn't like about them was the way they're going to finance the move of my mother. Mom would have been given $35 a month, and all her income will be taken as a share of cost during her stay. Also, she would have to live in a bed instead of her lift chair which she didn't prefer. For somebody who was fit, but in need of rehab care, it was an excellent facility. There were things I didn't like how they interacted with the patients, they're cold, straight to the point, and a little unrealistic.

LoriRN

My father is currently 1/2 way through a 1 month stay for wound care and continuous IV antibiotics, otherwise he lives/drives etc independently. He's been very impressed with the day staff, evening staff is hit or miss... the NOC crew not so much, he has actually refused one RN to touch him. I am really concerned for the residents who are unable and/or have no one to advocate for them. I made a list below, but the straw that broke the camel's back was when his PICC line accidentally got pulled out about 8-10 inches sometime in his sleep and the NOC RN tried to push it back in, which is a HUGE no no; wasn't even going to swab it first. 1. His hemovac drain came apart and they didn't swab it before putting it back together, which increased his risk for further infection. 2. His hemovac drain had no drainage for days, and then all of a sudden it increased by a large amount. He could not get any staff to come and assess it. I had him empty it himself, estimate the amt. and color and recompress it so there would be adequate suction to do its job. 3. When he arrived, the bed did lock so when he sat on it, it moved; the room heater above the bed would not turn off and the toilet bowl was not firmly bolted to the floor. Roommate had been in that room for 3 months prior to my father's admission and stated he had been requesting those repairs since his admission and nothing had been done. His bed was also broken. Contact from me resulted in all being fixed the same day. 4. Noc staff are very noisy during their shift, and this includes parties. 5. Food is 'horrible!' Very bland. 6. When requested a wheelchair with an IV pole attached was told there weren't any. Nurse asked maintenance to rig something up for him and maintenance told nurse to have IV antibiotic changed. Contact from me produced appropriate equipment immediately. 7. Placed on hold >15 minutes each time I called, was transferred to several different people and no one seemed to know what was going on. I have requested to be notified of any changes and have yet to be notified. 8. Staff, especially at night need reminders to do proper hand hygiene. 9. Person changing the IV antibiotic bag in the evenings needs reminders to swab the hubs on his PICC line before accessing. 10. They schedule care for inappropriate times: midnight vitals, 2 am labs, 4 am levothyroxine were his problems. When my dad made a request to the administrator to sleep from 12-6am, he was told that he was being inappropriate... this was after the day RN said no problem, got the orders changed but the NOC crew continued waking him up. 11. An outside ARNP came in to do dressing change and check drain; she removed the dressing, left the wound open and left without telling anyone. Staff knew where she was from, but didn't know her name. There's more, but these are the highlights. In good conscience, I can not recommend this place.

Unhapp

Medical care seems good. Nurses are hit and miss. Some are great and some are not. You have to walk through smokers to get to the front door. The only place to take a resident out to get fresh air is on the patio in the front which is filled with residents smoking. The entry even smells of smoke sometime. Poor maitanance. Wall paper is coming off the walls in the rooms. Resident cup is cracked badley and looks like it hasn't been changed in a week. Plugs are worn through and taped together and then the tape is worn through. Pamala seemed wonderful. Knows the resident and cares and happy.