My mother has been a resident of Roseleaf Oroville at Larkspur Lodge for a couple of years now. They switched owners a couple of years ago. And I think that the focus on the intimacy of care switched from somebody who their whole life was in that community, versus somebody who owns a few. There's issues in the building, I work in skilled nursing so I have a good idea of how everything works. I think their food is great, and they're really doing a good job to provide good meals. Their staff is overall caring, but they're not given enough education to the details. There's not enough oversight to the staff that needs to be done, but they've made attempts to get better. My mother has a 2-bedroom apartment, its fine overall and they allow fixing them up, which is good. There's a lot of positive things about the place. They have a wonderful girl that comes in every week to do hair which is a really good service. They have activities, I think it's really an area where they need to improve on specially for the dementia people.
Provider Response
Thank you for taking the time to review Roseleaf Oroville. We appreciate your feedback, and thank you for the positive comments. While it is true that the prior operators only oversaw that one program, and that we do have three locations in Butte County, we take great pride in being locally owned and operated, and, in fact, this year represents our 20th anniversary serving our local communities. While we, as the owners/operators/directors, are unable, as you mentioned, and given our three locations, to be in our Roseleaf Oroville community all of the time, we work hand in hand, on a daily basis, with our Facility Administrator and Department Managers regarding programming and operations. We also appreciate your feedback regarding our staff, and recognize that initial training for new employees, and ongoing training for all staff, is essential to good programming and care, and therefore always maintain that area as a focus. Likewise, and as you pointed out, staff oversight is equally important, and we have been making a concerted effort to spend more time directly in the facility to mentor our staff, and support our administrative team, so that they can continue to learn and improve. We would encourage you to directly engage us, our administrative team, and our care team around such issues to provide specific feedback, so that we can continually adapt and improve our practices. In accordance with our transition to, and introduction of, a Dementia Village Inspired approach across all three of our locations, life enrichment programming, or activities, are essential to creating necessary and valuable opportunities for our community members in terms of their lifestyle, and life pleasure, choices. With that in mind, we very recently promoted from within to introduce a new Director in that department. She is born and raised in Oroville, understands the Oroville community, and has the motivation, and talent, to make our life enrichment programming come alive! We hope you will agree, as we move ahead and see the impact that she makes in that area. Once again, thank you for taking the time to share your thoughts and comments regarding our Roseleaf Oroville program.
