Mountview

Offers Assisted Living and Independent Living

22 Reviews
2640 Honolulu Avenue, Montrose, CA 91020
Call (844) 325-8230
Mountview (844) 325-8230

Reviews of Mountview

22 Reviews Write a review
Food
(1 Review)
Staff
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Facility
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Activities
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Value
(1 Review)

Assisted Living Reviews for Mountview

September 30, 2016

By Sally230052

I visited this facility

I did not like Mountview at all. First of all, I stood for quite a while before the woman behind the desk acknowledged my presence. I had an appointment to have lunch with them, and the food was almost inedible. It was really bad food. The apartments were shaped like shoe boxes and dark, and I did not like them at all. I knew I would be miserable there. The shower was in a bathtub, and they could cut down the edge of the tub to give you better access.

August 23, 2016

By Gail141757

I visited this facility

Mountview was a lovely place. Everyone was very friendly. They had us there for lunch, and it was fine. We saw one of the rooms that was nice, but I’m not in a position financially to move right now. The staff was very helpful, nice, and very knowledgeable. I didn’t observe any activities, but they did say they had bingo and other games. The dining area looked very nice. There were nice individual tables. It looked like a restaurant.

August 15, 2016

By Paula268380

I am a friend or relative of a resident

My sister is in Mountview, and we like it so much. She is only 67 and has early-stage Alzheimer's, but for her, there are not enough activities. She can't go out and walk by herself because she's at risk for getting lost, but I don't fault the facility. We're paying much less there. There isn't adequate staff for an individual to take my sister out for a walk, but we're very happy with the staff there. It has nothing to do with them because they're very good. It's just that my sister is very bored, and everybody's a lot older than she is. There are a lot of activities that she can't do. She can't mentally manage. The food was initially not so good, but they brought in a new executive director a couple of months ago who's excellent, so there has been a huge improvement. I am hearing this from my sister who has gotten ridiculously fussy. Now, she raves about the dinner, so I assume that that's due to the new leadership. They don't have grounds and patios where people can hang out. I'm very happy with the staff and the care she gets.

April 13, 2016

By Caring Daughter122820650

I visited this facility

We visited Mountview. The rooms were very shabby, had stained ceiling tiles were stained, and didn't have kitchenettes either. It was a very depressing atmosphere in the rooms. I only spoke with the director of marketing, who seemed pleasant, but I think she was trying to sell a room. They had a bulletin board with different activities, like cards and movie times, but I was very put off by the rooms. They need to freshen their rooms with paint and replace the ceiling tiles. They need to think about putting in little kitchenettes.

December 15, 2015

By Stephanie38

I visited this facility

Elmcroft of Mountview was a nice, lovely place and my second choice. The only reason we didn’t go with it was because it was a little more hotel-style, and they didn’t have an opening in memory care. The price was comparative, though. We visited it four or five times, and everybody that we spoke to was smiling. The residents were clean and seemed to be well cared for and happy. There were plenty of activities and offered field trips because they’re really close to a shopping community. They would take them different places, too, which was another attractive thing to us.

August 13, 2015

By Caring111613250

I visited this facility

The woman who gave me the tour at Elmcroft was very knowledgeable. It was just a little bit more expensive that my stepmom could afford. The dining room was well laid out, I liked the fact that they weren’t as fine tuning, that people could sit wherever they wanted to sit. It made us feel like it was a little bit more of a community. They were comfortable to the others that I have seen, and I thought that the kitchen area wasn’t as defined as the other facility I visited. I know that they had the support dogs there.

May 28, 2015

By Donna107643150

I visited this facility

We liked Mountview a lot, but there were a couple of things that they just could not handle because I needed a caregiver 24 hours, and they really didn't have those available. The staff was very nice, very kind, and helpful. We went to the dining room, and they were eating dinner in there. It was very nice, pretty, and very homey. The food was very good. They gave us a menu, we got to pick what we like to eat, and they were all very good. I prefer the ones where you walk into the shower. They had a couple of those in the whole place, but it was in a two-bedroom, and it was a little more than what I could afford. Most of them had tubs, but they weren't big enough for my walker. The place looked very clean to me.

April 21, 2014

By Nazareth1

I visited this facility

The building of Mountview was very old, and they were refurbishing it. The rooms and dining room were also old. They said that they had activities and programs, but I didn’t participate. I didn’t see anything special about the place.

January 31, 2014

By Susan73384650

I am a friend or relative of a resident

My mother moved in last August to Mountview. It was chosen because it had a warm and welcoming feeling when we walked in. Everyone on the staff greeted us with a smile. Based on what the executive director and the marketing person told us, it looked like it was going to fit all of my mother's needs from the moment she moved in until the end of her life. The rooms are fantastic. They're bright and clean. She has two rooms and two bathrooms plus a patio. Of all the places, that's really the only place that's going to suit all of her needs and they have done that. My mother has declined quite a bit in a few months that she has been there and they really have catered to her needs. She doesn't have any really health issues, she's just really old. Regarding food though, when there was a chef when we first moved my mother in, the food was very good. However, he has since left and the food is really bad now. For activities, they have bingo, music trivia, movie trivia, and those kinds of things. They often have some entertainment. They have something going on several times every single day. The residents really seem to like that. They do a good job with that. The activity directors are great. All the caregivers are wonderful as well. However, I don't think the executive director does a good job.

January 25, 2014

By KatV

I visited this facility

Do not place your parent in this facility if he or she has more than moderate health issues. I would say this place is best for elderly persons who are no longer able to cook or otherwise maintain their homes, but are in reasonably good health for their age. My brother and I specified, verbally and in writing, what type of care our mother would need before she was admitted. We were assured her needs would be met. They were not, and from what I witnessed, she was not alone. My mother, with moderate dementia, was subjected to haphazard bathing, sores, infections, and rough treatment by at least one "caregiver" that I witnessed. They consistently gave her the wrong incontinence care products, forgot to give her her glasses and hearing aids, and lost her wheelchair ("But she's doing fine with her walker!" the executive director told me. That's when I complained to corporate and they finally coughed up a check for a replacement). I got complaints from the head nurse about her "wandering," even though my brother and I specified beforehand that this was an issue. When the doctor recommended that my mother be given daily ear drop treatments, I gave the solutions to the nurse's station and asked if a nurse could possibly do the treatments. The nurse on duty laughed at me. We agreed to put her in the dementia care unit several times a week. During one visit, two caregivers assisted my mother in the restroom, although she did not need such assistance. When they did so, there were no caregivers at all in the common area. One resident leaned forward from her wheelchair until her head hit the table. I gently eased her back to sit up. She then did it again, and I repeated the action. I witnessed residents repeatedly calling for someone to wheel them into the dining room at dinner time, and I assisted. The executive director, who proudly displays her diploma from the online University of Phoenix on her wall, was consistently less than patient with my requests and complaints. I'm sure I was not easy, but it was our mother's life -- and her and our finances -- that was in Mountview's hands, so no, I have no patience with her impatience. My mother is now in hospice care at home. My brother and I have agonized over our decision to have placed her at Mountview -- which was recommended by a local hospital. We did what we thought was best, but taking her out of there was the best decision of all.
Provider Response

Thank you for your review. Our regional and corporate teams have been briefed on your concerns. We’d like to take this opportunity to apologize for your experience at our community.

We take pride in providing the finest care and service to our residents. Recent survey results show that 95% of residents and family members would recommend Mountview to others. However there is always room for improvement. Please know that we truly value your feedback, its paramount to helping us better serve our residents and their families.

Again, thank you for your review.

December 13, 2013

By Marcia13

I visited this facility

Mountview seemed much more equipped for only assisted living rather than the more critical care nursing that would sometimes be required. It was homey enough.

August 26, 2013

By caringLi1

I visited this facility

It was very nice at Mountview Senior Living but it didn't have any outdoor space. It had a really nice dining facility; it was very clean. People were really nice, knowledgeable, and very professional. The facility was just all enclosed and I didn't think that would be good for my dad.

July 31, 2013

By Elizabeth20

I visited this facility

The best thing about Mountview Retirement was that it was nearby and it was in a safe and quite neighborhood. The staff and environment were not overwhelming but they were fine. I thought the food was okay. The level of activities seemed fine. It was certainly an option if my mother-in-law would want to move in. But perhaps they could improve on the food and the levels and quantity of activities.

November 08, 2012

By R2Here2

I visited this facility

Reception was warm and positive, facility was clean and well kept. Most importantly, however, my grandmother found it an acceptable compromise between assistance living and hands off. She's a very independent person, and Mount View accommodated her needs.Rooms were in good condition and well kept. No dinginess that was a memory of other assisted living facilities. Mount View appeared to take pride in their facility and their caretakers. Staff was courteous and helpful, and grandmother reports they continue to be so after she is on her own. This is key at assisted living facilities: many have issues with public vs. private performance. Food served at Mount View seemed acceptable. Grandmother has had no complaints to date, which is a minor miracle she complains about everything. Variety seems fine. Facilities (dining area, room dining, etc.) are great, and allow for any degree of personal interaction she wishes for. Common area interactions also seem upbeat and interesting, helping keep her involved in the world and from withdrawing. Overall, Mount View has met and exceeded our expectations, providing a helping hand in supporting a spirited elderly woman.
See all Assisted Living reviews (20) See fewer reviews

Independent Living Reviews for Mountview


Questions about Mountview

What ongoing training does the staff receive in dementia care?

Monthly training, relias, in-services, wide range of day to day training.

Describe the overall population of assisted living residents at Mountview. What is their average age? What are their favorite things to do?

70 – 85 yrs. Bingo, Entertainment, Resident Council meetings, very involved and engaged.

What places are near Mountview or within walking distance for assisted living residents to enjoy?

Trader Joe, dining and shopping on Honolulu Avenue

What transportation services does Mountview offer to assisted living residents?

Transportation is included within a 15 mile radius.

What makes the chef or dining program at Mountview exceptional? What kind of menu can assisted living residents expect?

Our Dining Service Director came with many years of experience in Dining Services and is licensed. She is sure to meet residents dietary needs.

What safety features or security measures does Mountview offer to assisted living residents?

Caregivers 24hr a day. Receptionist ensure front door to community is locked at 8pm.

How does Mountview keep residents' families informed about their loved ones?

Resident Service Director is able to give families updates on their loved ones.

If Mountview accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Yes; upstairs courtyard as well as front of the community.

What ongoing senior care training does the staff receive?

Elmcroft training. Best Friends training.

Describe the overall population of independent living residents at Mountview. What is their average age? What are their favorite things to do?

70 – 80 yrs. They enjoy going on outings, enjoying out Entertainment / Events in the community

What places are nearby for independent living residents to enjoy?

Dining and shopping on Honolulu Avenue. Walking distance to Trader Joes.

What are some recent off-site events that the community activity director at Mountview has organized?

A visit to the American Legion, Scenic Drive, Luncheon to well-known restaurant New Moon in Montrose.

What transportation services does Mountview offer to independent living residents?

Transportation is included within a 15 mile radius.

What makes the chef or dining program at Mountview exceptional? What kind of menu can independent living residents expect?

Our Dining Service Director came with many years of experience in Dining Services and is licensed. She is sure to meet resident’s dietary needs.

What common areas are available for independent living residents?

Gym, Courtyard, Living room, Lobby.

What safety features or security measures does Mountview offer to independent living residents?

Assisted Living options as the need arises, caregiver staffing 24hr a day.

If Mountview accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Yes. Courtyard on second floor as well as front of community.

Does Mountview work with an agency or registry to provide nursing and medical assistance as needed?

Yes.

How many staffers are on duty in the daytime and overnight?

We staff based on current care levels.

What safety features or security measures does Mountview provide to protect residents who wander?

Higher care options available. Secured Heartland Village Memory Care.

What programs or activities does Mountview offer to keep residents engaged? How does the staff engage residents' long-term memories?

Paint therapy, exercise based on balance and strength, gardening club, etc.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Resident Service Director, upon request, change in condition, after first 30 days of move in.

What techniques does Mountview use to support memory care residents during mealtimes?

We can assist with feeding, encouragement, knowing more about the residents likes / dislikes, diet requirements.

How does Mountview keep residents' families informed about their loved ones' health?

Every family member has HV Leader cell phone number, they know they can reach her at any time. She gives biweekly or weekly updates.

Describe the neighborhood around Mountview. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Residential neighborhood with access to home town shops and dining.

Is Mountview affiliated with a hospital if more care is needed?

Yes. USC Verdugo Hills Hospital.

Costs for Mountview

Cost of Assisted Living

$ 1,234

Starting Price

Click to unlock price

Cost of Independent Living

$ 1,234

Starting Price

Click to unlock price

Photos of Mountview


Services and Amenities of Mountview

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Assisted Living Starting At: $5160/month
  • Independent Living Starting At: $4080/month

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • Dining Room Shared Meals
  • Room Service For Meals
  • Dining Extra: Private Dining Room

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Security Gate

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Wifi

Health services

  • Hospice Care
  • Medication Management
  • Physical Therapy
  • Pharma

Activities

  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra: Pet Therapy

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guests At Mealtime
  • Overnight Guests

General

  • Resident Capacity: 131
  • Respite Care
  • Minimum Age: 60
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy

Licenses

  • State Licenses: 197607164

About Mountview

Residents of Mountview are proud of the independence they maintain and enjoy the security of 24-hour personalized assistance. While we offer a helping hand with day-to-day tasks such as dressing, bathing and medication monitoring, they are treated as the accomplished individuals they are. They enjoy the freedom of choosing their own agenda and activities, while feeling secure in knowing that we are always there to provide support should they need it.

Our residents also enjoy a unique dining experience where original culinary creations, along with traditional dishes, provide a variety of meal options, and the social setting makes dining an event. Good friends, good food and excellent service create a truly enjoyable dining experience.

What Makes Us Special

Vitality Club: Life enhancement program that helps residents to achieve balance. -- Second Wind Dreams: Gives residents the chance to realize life long dreams and that dreams do come true. -- Heartland Village (Memory care): Best Friends approach to Care Giving. -- Walking Tall: Fall Awareness Program


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Mountview


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