My father moved into The Hampshire last year. He really liked the fact that he no longer was going to eat left overs, and TV dinners. He also liked that he did not have to eat sandwiches, often! The meals were great, that's all he talked about. After a few months the quality of the meals declined. Change of Chefs, staff, costs savings measures, what ever. With COVID, meals are just outright terrible. Inadequate portions, cold, lukewarm at best! We have been patient during this pandemic, but the Hampshire has failed to develop a better way to serve there residents. He told us about Sundays meal with the miniature chicken legs (probably drumettes) a ball of rice, with no season, butter or flavor and spinach that was cold. Most people have a hard time eating spinach in the first place. Today he was looking forward to having pot roast for lunch. He stated the serving was about the size of a credit card. He said it was not just terrible but Exceptionally terrible! Small portion served with burnt potatoes and green beans again! My father is not the type of person to complain. but the meals are just outright unacceptable. He has voiced his displeasure with us on the quality of food on numerous occasions.
Provider Response
Hi there, thank you for your review. We are happy to hear that your father is a resident of our community, however, there seem to be some concerns. We understand that the local team has been able to communicate with you further regarding the food being served. We also have a new community chef that we are very excited to bring into our community, and have been receiving positive feedback from the residents. If you would like to discuss your concerns further, please do not hesitate to reach out to the local team. Our goal is to have happy residents and family members so your feedback is important to us. Thank you
