Livermore Valley Senior Living

Provider Response

Thank you for your visit to our community. Unfortunately, at times the first impression doesn’t always tell the whole story. We are a small family style community that provides a high level of care. We have nurses on staff working everyday and a house doctor who comes to the community to make house calls. The staff is highly trained and the residents are happy. We celebrate birthdays and have wonderful activities for our residents. On this particular visit, it may be at the time when we were in the process of changing and cleaning and that might be the reason why you could smell urine at that time. However, there is not the case throughout the day and it is not something we would want for our residents. We treat our residents like we would like to be treated with dignity and respect. We invite you back to visit to discuss your findings and have you meet some of the residents and staff. Livermore Valley Senior Living takes excellent care of the residents.

Provider Response

I am the Retirement Counselor for the community, so I coordinate all of the tours and I apologize for my absence on the date that you visited since I wasn’t able to meet with you and personally give you a tour. Had I spoken with you, I would have had an opportunity to find out your Mom’s care needs as well as explain our ‘Enhanced Care Model’ to you and we would have then had a better idea if we were a good fit for each other. We have perfectly bridged the gap between skilled nursing and assisted living by having nurses on staff daily, so our residents have mostly come from leisure care facilities that could no longer meet their care needs once their conditions changed. All of our residents fit into 1 of 3 different categories: 1. Residents With Neurological Disorders The most common are dementia, stroke and Parkinson’s disease. Less common conditions include MS (multiple sclerosis), ALS (amyotrophic lateral sclerosis) and others. 2. Medically Overburdened Residents These are residents having a large number of health issues resulting in a high complexity of care (i.e. diabetes, COPD, congestive heart failure, etc.). 3. Residents With Both Conditions I am not sure what time of day you toured our community, but we have been deliberate about not scheduling tours around an incontinence check since all of our residents are incontinent, so I also apologize for any odors that you might have detected. Our staff has worked extremely hard to ensure that our community remains odor free since an overwhelming majority of the residents that are admitted to our community are 100% incontinent. I can honestly say being odor free happens to be the #1 compliment that we receive from visiting families as well as industry professionals that routinely frequent our community. Here’s what a family member had to say about his Mom’s care at our community: “I am so grateful, the caregivers and nurses here absolutely rock! They are so caring and compassionate. I am thankful that for the last year I have had peace of mind, knowing she is receiving the dignity and getting the care she deserves. My Mother had been in another assisted living facility in Livermore for over a year. The previous facility looked more like a resort, but trust me, it was not a good place for someone who cannot be their own advocate or has mobility issues, and the care was borderline criminal. There were many times I had absolute proof that my Mother was being neglected and abused (baby sitter monitor). There were many times she went without a shower for weeks or sat in dirty depends all day. Sure the staff was all smiles when I was there, and yelling at her when I wasn't. LVSLC may not be the most glamorous or fancy facility, but it is always very, very clean and I genuinely trust them without hesitation. The staff are truly my Mom's advocate and continuously communicate her status and take the time to talk with you each visit. They take care of everything, laundry, bathing, grooming, medications, taking them through the garden, singing to them, or just taking the time to talk with them like a friend, and they closely monitor her health throughout the day.”