Elmcroft of La Mesa

Offers Memory Care

14 Reviews
4960 Mills Street, La Mesa, CA 91942
Call (800) 385-2527
Elmcroft of La Mesa (800) 385-2527
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Reviews of Elmcroft of La Mesa

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Memory Care Reviews for Elmcroft of La Mesa

December 20, 2015

By Dawn E

I visited this facility

We visited Elmcroft of La Mesa. It was very clean and very nice. My friend picked that place to bring her mom. They're very friendly and went out of their way to accommodate her.

December 10, 2015


I visited this facility

I was very impressed with Elmcroft of La Mesa and liked that it’s small. The staff is great. We were really set on going there, but then we read something about a resident that wandered off and that scared us off. It has a huge break room which also doubles as the dining room and meeting room where they really encourage all of the residents to spend their time. It has fabulous outdoor space.

June 27, 2015

By Caring110266750

I am a friend or relative of a resident

My dad is over at Elmcroft of La Mesa. He has been there a month now, and it seems fine. It looks new -- and I don't know if it is new -- but it appears to be either new or newly renovated. His room is fine. It is newly painted, the rug is fine, and you bring your own furniture. On Thursday, they took my dad and several other men to a car show right there in La Mesa. They took photos, and he seemed to have a terrific time. That was wonderful, and I was surprised that he went and participated, but he did. They do things in the afternoon -- exercises, Bingo -- and they have performers come like the Elvis impersonator, ministers seem to come, and they sing some patriotic and religious songs on Sundays.

November 02, 2014

By Sabrin

I am a friend or relative of resident

My mother ended up in Elmcroft due to a fall and broken hip and inability to be independent in her home anymore. She uses a wheelchair or walker but thinks she can walk unassisted. Elmcroft was supposed to be using alarm on her chair so they would know when she tries to get up. The last 3 times I’ve visited they have not had the alarm attached. I’m sure she will continue to try to get up and walk and this is a disaster just waiting to happen. She has sustained wounds on both lower arms---left side scraped skin off from elbow to wrist when she got combative with caregivers and fell. The right arm was severely bruised another time---from elbow to wrist. Her lower legs often have deep bruising on them. I received no information regarding these injuries. When I have brought my concerns up to staff they have said they are glad to see her walking---yes if she’s using the supports needed---but apparently this is not a priority with them—As they do not use the alarm regularly. Several times when I’ve visited there have been no staff in sight. One time, when no staff were in sight, a resident fell and another tried to help her up---staff showed up just in the nick of time. From what I see the ratio of staff to residents is 1:10 or maye 1:8. With residents who have mobility and falling issues this is not appropriate. I cannot believe Elmcroft would continue to serve these residents knowing the hazards and potential for liability issues. To all others rating facilities on this website---be aware you should be filing complaints with Community Care Licensing. You can find their information on the Internet.

January 30, 2014

By Carole9

I am a friend or relative of a resident

My husband moved in at Elmcroft of La Mesa the day after Thanksgiving. It was our choice because I was very impressed with the staff. They're very caring and knowledgeable about memory loss. We also chose it because it's memory care facility. It is what my husband needs. Also the facility is close to home. It's small, all on one floor. Apparently, they took it over from another company so they had redecorated it. Everything was repainted and they put in new carpeting, so it looks fresh. My husband is in a semi-private room. It has two rooms with a bathroom between. We had to furnish it ourselves, which is good. I took his pictures over there, so his room looks the same as it did here. It has a window that looks out onto a patio, which he could go out on. The bathroom is not a full bathroom. It's just a toilet and a sink because they have facilities for showering where they get help. For activities, they have exercise program everyday. They have conversations everyday. They have group games and individual games. They have field trips periodically. They would have animals that come and visit with the residents. They do a lot of things. They also provide for the spouses or family members a support group that meets once a month.

August 02, 2012

By wallace04

I visited this facility

I think the staff here are truly caring individuals. They seem to be "Friends" with the Residents and not just caretakers. The atmosphere was friendly and warm when visiting. Highly reccomend Elmcroft of La Mesa! Great place with exceptional staff and care.
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Questions about Elmcroft of La Mesa

What ongoing training does the staff receive in dementia care?

Each employee from our receptionist, housekeeping, laundry, kitchen, maintenance, and managerial staff - we all go through 40 hours of training before we hit the floor. Each month, we do an additional 10 hours of training for additional education and ongoing training. Some of the subjects covered are as follows: Understanding Alzheimer's Disease and Dementia, Assisting Dementia Residents with Activities of daily living. Understand the reality that a person with dementia lives, Caring for Residents with Dementia. Appropriate environment for persons with Dementia. and Dementia and related disorders.

How many staffers are on duty in the daytime and overnight?

Our staffing is based on the number of residents we have as well as the acuity of all our residents. We have caregivers and medication technicians 24/7 to help and assist with our residents activities of daily living. Our activities staff along with other staff members are cross trained to provide assistance when needed.

What programs or activities does Elmcroft of La Mesa offer to keep residents engaged? How does the staff engage residents' long-term memories?

Because we are a 100% Memory Care Community, our Activities Director works closely with Alzheimer's San Diego, the Alzheimer's Association, and the Glenner Center to develop programming and activities that are geared towards memory care. These activities start from after breakfast, breaking for meals, and the last activity occurring after dinner. Because we have different levels of memory care, we have congruent activities. We understand not all residents are able to or want to participate in the main activity going on so we have smaller activities at different levels going on at the same time. We also have a transportation van that allows us to take our residents on outings every week from scenic drives, picnics in the park,

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

We take a team approach in the care for our resident. Our each one of our staff members - from our nurses, caregivers, medication technicians, housekeeping and laundry, activities staff etc. looks at the overall health and cognition functioning of our residents. We utilize a unique CARETRACKER system that we utilize to input information about our residents - it's real time charting. This way, we are able to see and analyze any change of condition in their normal routine. Elmcroft of La Mesa is also contracted with Senior Medical Associates - a physician group that includes a psychiatrist to help us look at the overall health of our residents. Prior to moving in, our nurse goes out and does a one on one assessment with the resident. Once the resident moves in, we do another assessment 30 days later to get an more accurate assessment. Thereafter, our resident will be reassessed and a new level of care assessment will be completed every six (6) months or more frequently as needed.

What techniques does Elmcroft of La Mesa use to support memory care residents during mealtimes?

We use different encouragement techniques, redirection, and observation throughout their meal. We understand that each resident is different and we use different unique techniques to engage our residents during meal time. We are also able to do hand over hand assist to physically encourage our residents as well. We are able to accommodate special diets if prescribed by the physician as a medical necessity. Meals and snacks are included daily.

How does Elmcroft of La Mesa keep residents' families informed about their loved ones' health?

Every time a resident has a change of condition our staff updates the family and is contacted by the RSD or ED. Care Plans with the family and our staff are done upon admission and every six months or as needed.

Describe the neighborhood around Elmcroft of La Mesa. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Elmcroft of La Mesa is nestled in a quaint residential community and is a block away from the the heart of downtown La Mesa which is surrounded by upbeat, authentic restaurants and unique shops and stores. We are blocks away from the post office, civic center, senior center, and the trolley.

Is Elmcroft of La Mesa affiliated with a hospital if more care is needed?

Elmcroft of La Mesa has a great relationship with all of our hospital systems. The closest hospital to our location is Sharp Grossmont hospital, but we partner with any hospital system depending on the residents insurance.

Costs for Elmcroft of La Mesa

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Services and Amenities of Elmcroft of La Mesa


  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We Offer A Month To Month Rental
  • Memory Care Starting At: $3540/month

Dining options

  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Security Gate

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms

Health services

  • Hospice Care
  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Available During Business Hours; Some Availability Outside Of Business Hours


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime


  • English
  • American Sign
  • Spanish


  • Resident Capacity: 56
  • Staff Patient Ratio: 7 To 1
  • Respite Care
  • Pets: No Pets Allowed

Range of services

  • Physical Therapy


  • State Licenses: License# 374604057
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About Elmcroft of La Mesa

Residents of Elmcroft of La Mesa are proud of the independence they maintain and enjoy the security of 24-hour personalized assistance. While we offer a helping hand with day-to-day tasks such as dressing, bathing and medication monitoring, they are treated as the accomplished individuals they are. They enjoy the freedom of choosing their own agenda and activities, while feeling secure in knowing that we are always there to provide support should they need it.

Our residents also enjoy a unique dining experience where original culinary creations, along with traditional dishes, provide a variety of meal options, and the social setting makes dining an event. Good friends, good food and excellent service create a truly enjoyable dining experience.

Our Chronicles memory care program uses the Best Friends™ approach. This relationship-centered care is built around each individual’s life history, cultural heritage and current abilities and interests.

What Makes Us Special

Our staff undergoes the "Best Friends" training to better understand the personal care each of our residents deserves. We believe what those in our memory care program need most is friendship. They need someone who is positive and who will help them feel safe while preserving their dignity as they face dementia. Our Best Friends program allows us to care for our residents as we would a beloved family member or close friend.

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Elmcroft of La Mesa

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