Northpointe Health and Wellness Center, LLC

Offers Nursing Homes

15 Reviews
668 E. Bullard, Fresno, CA 93710
Call (800) 385-2527
Northpointe Health and Wellness Center, LLC (800) 385-2527

Reviews of Northpointe Health and Wellness Center, LLC

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Nursing Home Reviews for Northpointe Health and Wellness Center, LLC

May 04, 2017

By Ladybird2

I am a friend or relative of a current/past resident

If you don’t have time to read this entire review, just do yourself and your loved ones a favor and stay away from this horrible facility. My 91 year old dad spent one terrible week here (Jan.2017) and he couldn’t get out of there fast enough. Now I know that his attitude may not have been stellar but he had given up hope on survival. Does that mean that the staff should treat him horribly? I only saw one smiling staff member, Rey, who was very nice and helpful to all of us. Thank you Rey. Otherwise the service is almost nonexistent. If we asked for anything, even water, it seemed like we were such an inconvenience for them. He arrived at the facility on a Friday afternoon and was not given dinner. On Sat morning he did not get breakfast or lunch until we questioned the staff. Someone told my sister that they didn’t know he was there. The food was horrible too. He asked to use the restroom and no one came to help him. 90 minutes passed before he was given any assistance. A staff member told my sister that they can not help someone with restroom needs during a meal so “they may just have to mess themselves and we will clean them later.” Very dignified. He rang his call button and no one appeared for at least 30 minutes. I timed it. This happened several times. He had been on oxygen in the hospital but there was no oxygen in sight until I asked for it 3 days later. Unbelievable. ?The director of social services and discharge planning was of no help to us. Veronica M. had a condescending attitude. She told us that even she would not put her parents at this facility and was aware of negative reviews. She didn’t seem to care about anything. (She planned an ambulance to help move my father to another facility for $650. I found another company to move him for $200.) Sadly my father did pass away a few days after leaving North Point, but my family and I are certain that North Point didn’t do anything to help make him comfortable in his last few days of his life.

August 09, 2016

By Phr

I am/was a resident of this facility

I was at North Point for a month, most of the aids were OK but some rude. Food wasn't good but on a rare occasion. Never had a blood draw though I had a serious problem and North Point changed some of my prescribed meds. The worst is that they required me to pay a co-pay even though I had supplemental policy. Just received my medical provider statement and NP was paid the same amount they required of me. This is not a legal practice and I will file a State complaint if I don't receive a full refund.

January 14, 2016

By 1237

I visited this facility

Northpoint needs more staff ,there isnt enough cna and lvn for all the patients they have .

February 18, 2015

By Nancy101282450

I am a friend or relative of a resident

I only got my husband into one place, and that was called Northpointe. It was very clean, and everybody seemed to be very pleasant with everybody. His room got two beds, and it's very nice and clean. He had a nice window with a view of the outdoors. The staff during the tour were very personable and showed us the whole place and all the rooms. There was bingo, card games, and movies. The food was great. I enjoyed some of it myself. They were all very pleasant and nice to us.

July 12, 2013

By Tim10

I am/was a resident of this facility

I have been living in Northpointe for two months now. I have no complaints with the staff as they have been very friendly and they are doing what they're supposed to do. I chose this nursing home because it doesn't smell like one and their level of care is excellent. Their rooms need to be a little bigger but there is a home feel to it.

May 17, 2013

By Wattshill

I am a friend or relative of resident

I would not put anyone in this place. My father was there doing okay until they were bought out by a big company who immediately started firing all the excellent workers and hiring people who had no training and of course were paid little. Then they told me my father had to leave because they were no longer going to be an Alzheimer's facility and the move (transfer trama) latterly shortened his life. The people had the "I could care less attitude". Enter at your loved one's own risk.

November 16, 2011

By missingmom1

I am a friend or relative of a resident

This facility is conveniently located near highway 41 in Fresno, California. The grounds and interior are well maintained and clean. Most rooms are shared by two or three patients, however there are private rooms available. The front door is monitored, with an automatic locking feature, and visitors and staff are "buzzed" in to enter. Visitors are required to sign in at the reception desk. Along with dining areas, physical therapy rooms, etc., there are sitting areas, and a television room with couches and visiting. There is also a courtyard area, and a large outside area in back that is fenced. There is grass, trees, benches and tables. The perimeter is well fenced for patient protection. Staff checks the area regularly, assuring that patients are safe. Certain patients are accompanied if they want to go out. In general, staff is kind and accommodating to both patients and visitors. We have found that staff is very thorough about observation, tracking and logging of medications, meals, personal habits, and any general day to day notes that help monitor patients. Although shared rooms are minimal, with only a small closet space, shared toilet room, and one nightstand, patients' families are allowed to provide TVs, radios, photos, a special bedspread/blanket, etc. Clothing is changed daily, or more often if required, and is kept laundered and clean. Bedding is likewise kept clean, and rooms in general are well maintained, neat and clean. There are a variety of meal options available, and each individual has his/her own meal "plan" for issues such as allergies, food textures, etc. Although the administration and staff strive to constantly improve, we did have a couple of situations in the past where we believe medications caused some difficulty on behalf of our family member. We understand that she can be difficult, and do not deny the need for certain medications. However in the process of "balancing" out medications, our family member did have some difficulty staying awake. This caused her to eat very little, and she lost weight that was cause for concern. In attempting to improve her dietary intake, she was placed on pureed food diet, which she doesn't like. Now that medications are balanced, and she has adjusted to living at a facility she is doing very well. She was still on puree though, and a request was made and subsequently granted to place her back on solid foods, which she seems very happy about. So a small amount of staff following up on those details would be nice, but this is also something that we, as family should expect to keep an eye on also. UTIs are an ongoing problem, but this was an issue before her living at Elim. Staff does a fairly good job monitoring this, and is pretty good at noticing changes in behavior that may indicate infection, and therefore testing is completed and meds administered if needed. As with any place (not just care facilities) some staff is better than others. While we haven't found any staff that is what we could consider "bad," or reckless, there are a few individuals who obviously care about the patients as individuals and go above and beyond. You can see that they have affection for the patients and truly care about their well being. In general, we have been very pleased with this facility. If we could have mom at home, we would. But because she gets combative and can be very difficult, we found the need to have her in a facility. Overall, we are very pleased with the level of care mom gets, and would recommend Elim to others.
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Services and Amenities of Northpointe Health and Wellness Center, LLC


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  • Medicare Provider Number: 555179
  • Ownership Type: For Profit Corporation
  • Date Certified: 10/01/2020


  • Resident Capacity: 99
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About Northpointe Health and Wellness Center, LLC

Northpointe Health and Wellness Center, LLC is a senior living provider in Fresno, California that offers residents Nursing Homes. Contact Northpointe Health and Wellness Center, LLC for more details on services and rates.

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