Brookdale Pleasant Hills

Offers Assisted Living and Independent Living

25 Reviews
800 Napa Valley Drive, Little Rock, AR 72211
Call (800) 385-2527
Brookdale Pleasant Hills (800) 385-2527

Reviews of Brookdale Pleasant Hills

25 Reviews Write a review
Food
(3 Reviews)
Staff
(5 Reviews)
Facility
(5 Reviews)
Activities
(2 Reviews)
Value
(2 Reviews)

Assisted Living Reviews for Brookdale Pleasant Hills

April 15, 2016

By Pam122886250

I visited this facility

Brookdale Pleasant Hills was nice. The apartments were nice and big with a bedroom, bathroom, and den area. The dining area was nice, too. They had a lot of activities. The residents were able to get around more. I would recommend this facility.

March 04, 2016

By Diane v1

I visited this facility

Everybody at Brookdale Pleasant Hills seemed to be very happy; both the staff and the patrons. We had a very nice lunch, and the food was very good. I took my daughter, my grandchildren, and a lot of the people who were there were coming over to see the babies. They all were saying how happy they were there, and how much they enjoyed it there. It was not the best area, but once you get into the community it was like going into a different world. In the apartment area it was like you were in the middle of the mountain, and all you could see was nice scenery. It’s very serene. It was all accessible from inside so that people didn’t have to actually go outside the unit in case of bad weather or rain. What I didn’t care for was the size of the unit. My parents wouldn’t have cared for that particular one because it was only 400sq. ft. I did feel that it was very confined for them. For someone who is more immobilized that would have been fine, but for my parents they would not have enjoyed the size of the room. They gave me a copy of the menu, and I forwarded it on to my parents. They have different activities; movie nights, they go on little short trips, and to different shows. There was a lot to offer if you have great mind-set. Many of the residents have been there for many years. There didn’t seem to be a huge turnover. The staff was very helpful.

February 29, 2016

By Caring relative 007

I am a friend or relative of a resident

My mother was in Brookdale Pleasant Hills (Formerly Emeritus at Pleasant Hills). They had her over in the independent side and she was supposed to get extra help, but the extra help didn't come through. They reevaluated her and put her over on the assisted living side and that was a lot better. She did get a lot of help there. She stayed clean and they brought her dinner, got her up out of bed and help her get in her clothes and wash. The assisted living side was great. There were activities there to do, but she didn't go. The staff was very friendly. Her room was nice sized, which was a one-bedroom, very nice, and had a balcony, big closet and pantry. The dining area was very nice downstairs, big, and they had a fireplace running all the time.

May 01, 2015

By Caring88927750

I am a friend or relative of a resident

My father is staying at Brookdale Pleasant Hills, and it is very nice. He likes the facility very much. He has an apartment, a living area, and a full kitchen. His room is very nice. He also has a porch. The staff is very nice and very helpful. They are all excellent. With their activities, I know my father does exercise. He also does interact with other seniors in the place.

April 22, 2015

By Caring105431950

I am a friend or relative of a resident

My mom spent a month in Brookdale at Pleasant Hills. It was a nice place. The staff was nice and helpful. The apartment that she moved into was really clean. I ate there, and the food was fine. The dining room was fine too. I don't have any elaborate words for it, but everything was fine, and I don't have any complaints. My mom stayed pretty isolated, and she didn't participate in anything there. I was really impressed with the director. I thought he was really nice, and he seemed to care deeply for the people there.

February 10, 2015

By Caring102331650

I visited this facility

Emeritus is really nice; they had more than one meal a day, but the only thing I didn’t like is they didn’t have the alert system. It was also expensive. The room had a mini-fridge, the staff was fantastic, and the room was gorgeous.

September 10, 2014

By Caring95201350

I visited this facility

I was very impressed with Emeritus at Pleasant Hills. They were very personable, and I happened to know the marketing person there so I already had a relationship with someone in that building. The accommodations were nice, and I think they would have work just fine if my parents were ready to do this. The dining room was lovely, but I did not try the food.

August 31, 2014

By Caring94141450

I visited this facility

Emeritus at Pleasant Hills was great, but the level of care that they were able to offer was not as high as what my mother needs. They were very nice. They were really good. The rooms were actually bigger than where's my mom's at. They were designed probably more for independent living than for assisted living. That was nice but there was a lot of distance between the rooms and where the activities were held and for assisted living, that wasn't ideal. However, the apartments were very nice, even the studio apartments were good. We ate there. The dining area was very nice. The only person we interacted with was the person in charge of sales, she was wonderful. She was really, really nice. We like her a lot.

January 31, 2014

By Caring76981050

I visited this facility

I was happy with my visit at Emeritus. The facility was clean. The staff was great and helpful. The room was adequate. They had a large community room with TV, which was nice. They gave me a print out of calendar of their activities. However, they were out of my budget. But I would recommend it to others who could afford it.

July 31, 2013

By Jenny6

I visited this facility

Emeritus at Pleasant Hills was fairly spread out facility and it had an apartment complex feeling. They had different exercises and services. The dining room was nice, and I would recommend the community to others.

July 31, 2013

By arisaidh

I visited this facility

My visit to Emeritus at Pleasant Hill was very nice. The young woman that I talked with was very informative and empathetic. I was the only person she had to deal with all day long. She didn't hurry me up or make me feel that she had to talk to anybody else. I felt like I could stay all day long and that would have been fine with her as she would have kept talking to me. I also met Heather from the memory center. She was very personable, empathetic and tells me what they'll do if my mom went there. The rooms looked like studio apartments and were nice. They were well kept and well maintained. They had a bus that took the residents to grocery stores once a week. I saw several women playing bridge. Every woman that I saw were well cared for. Their hair were done and they were dressed nicely. It was really obvious that the people who worked there gave importance to them. I would recommend them to others. My only concern was that when my mom took her car, she would have to walk a distance to go to the door.

July 02, 2012

By sisteract

I am a friend or relative of a resident

This was a Pleasant Hills property, but Emeritus has owned/operated it for about two years. During that time the services that most impact my mom have declined. Dining/menu has deteriorated. Same old, same old. Menus vary little week to week. One week offered cole slaw three times. (this is only a breakfast/lunch menu) Those who are able to go to the buffet often get choices not offered to those who must be served. Meals should be the highlight of the day, but that is seldom the case. Gone are the fresh flower arrangements and the serving staff is not adequate. I must say that the staff is most pleasant in hard conditions. Complaints have only generated lip service to change. The other Little Rock location seems to be better.

December 20, 2011

By Very Pleased Child of Resident

I am a friend or relative of a resident

We first visited Emeritus at Pleasant Hills in Little Rock, AR last summer when we were looking for an Independent Living facility. We were so impressed with the Director, Jacob and with his assistant, Susannah. One of our family friends recommended this facility to us and she has lived there for 17 years. What a recommendation! Our parents were unsure about making a move from their house, but after our mom fell & broke her pelvic bone, we came back to the Pleasant Hills location to explore Assisted Living when she got through with rehab. We moved our parents in 10 days ago and could not be more pleased! It is everything that we were promised and more! The staff members are loving and caring and make our parents feel special every day. The administrators, Jacob and Susannah, as well as Rebekah, the director of the Assisted Living unit, are each incredibly responsive to any needs or concerns expressed. We feel blessed to have become part of the Emeritus at Pleasant Hills family here in Little Rock!
See all Assisted Living reviews (17) See fewer reviews

Independent Living Reviews for Brookdale Pleasant Hills

September 11, 2014

By Kay30

I am a friend or relative of a resident

My mother-in-law chose Emeritus at Pleasant Hills because it was in her price range, she liked it, and it was close to the hospital and doctors she goes to. She liked what they told her about the place and the rooms. I know they have an exercise class, Bible studies, and they take them to places. The downside is they have no visitor parking. There are nice people there, and they are very attentive when my mother-in-law has questions, and when she had concerns like helping her to get all the paperwork done to move in. We can come and visit anytime we want.

November 21, 2013

By Evie3

I am a friend or relative of a resident

Emeritus at Pleasant Hills is a very nice place. My dad is happy there. The staff is very pleasant, outgoing and nice. They’re very generous, professional and knowledgeable too. They’re great in escorting him to places he needs to go. I’m very satisfied with the service. He gets his meals, there’s a car service, and they take them to doctors, outings and places about nature. There’s a lot of stretching classes too. I’m happy with him there.

August 21, 2013

By Caring1144

I visited this facility

We went for a visit at Emeritus and it was a very clean facility. The staff were very friendly and the food was very good. The rooms were average.

June 26, 2012

By Bmartin

I am a friend or relative of a resident

My parents moved here several years ago with high hopes. Unfortunately, Dad passed away within the first year. The friendships they had formed and the caring staff helped Mom make the transition to widowhood much easier. Rules were a little simpler and relaxed when under Pleasant Hills management. Pets are allowed, but now it's with a deposit. Rates seem to vary depending on promotions,length resident has lived there, etc. An attempt to document visitors coming and going feels more like an invasion of residents privacy. The quality of the meals has declined. There's not much variety and if you are unable to go through the buffet line and have to have your meal brought to your table, it's usually not hot. My mother has food allergies and is often only able to eat one or two items on her plate. Just seems like for the money you pay, you should at least be able to look forward to a hot, filling meal. Overall, the staff is friendly and helpful....just doesn't feel as homey as it used to.
See all Independent Living reviews (8) See fewer reviews

Questions about Brookdale Pleasant Hills

Describe the overall population of assisted living residents at Brookdale Pleasant Hills. What is their average age? What are their favorite things to do?

Mid 70's and up. We are proud to serve several residents 100+ years old. Assisted Living residents are able to enjoy activities in both assisted living as well as independent living. Some of the favorites are B-fit exercise programming, happy hour, card groups, entertainment, outings and religious services.

What programs or activities does Brookdale Pleasant Hills offer to enrich residents' well-being?

Outings, exercise, arts and crafts, entertainment, men's club, religious services, pet therapy, multiple card groups, book club, bingo etc

What places are near Brookdale Pleasant Hills or within walking distance for assisted living residents to enjoy?

Conveniently located close to major roadways yet in a residential area. Bus transportation allow residents access to many shopping venues and entertainment options.

What transportation services does Brookdale Pleasant Hills offer to assisted living residents?

Scheduled transportation is provided.

What makes the chef or dining program at Brookdale Pleasant Hills exceptional? What kind of menu can assisted living residents expect?

Three meals served restaurant style in our homelike assisted living dining room. We can meet most special diet considerations with low sodium and sugar free options.

What safety features or security measures does Brookdale Pleasant Hills offer to assisted living residents?

All side entrances are locked at all times.

How does Brookdale Pleasant Hills keep residents' families informed about their loved ones?

Regular careplan meetings and scheduled family nights. We encourage families to reach out to leadership team whenever there is a need or a question.

What is the care staff-to-resident ratio at Brookdale Pleasant Hills during daytime and nighttime hours?

At minimum, we staff according to state regulations. Due to our unique care rate system, staffing ratios will increase as care needs increase.

If Brookdale Pleasant Hills accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Yes. Smal pets are welcomed with a pet deposit and monthly fee.

What ongoing senior care training does the staff receive?

Brookdale is proud of our ongoing training required by associates on a monthly, quarterly and yearly basis.

Describe the overall population of independent living residents at Brookdale Pleasant Hills. What is their average age? What are their favorite things to do?

Mid 70's and up. We are proud to serve several residents 100+ years old. Some of the favorites are B-fit exercise programming, happy hour, card groups, entertainment, outings and religious services.

What places are nearby for independent living residents to enjoy?

There is a variety of shopping options in close proximity to the community as well as doctors' office and healthcare professionals.

What are some recent off-site events that the community activity director at Brookdale Pleasant Hills has organized?

Local restaurants, theatre, musuems, parks, etc.

What transportation services does Brookdale Pleasant Hills offer to independent living residents?

Scheduled transportation is provided.

What makes the chef or dining program at Brookdale Pleasant Hills exceptional? What kind of menu can independent living residents expect?

Residents enjoy a hearty breakfast and lunch each day in our spacious, inviting dining room. Dinner options are available as carry out for a small fee.

What common areas are available for independent living residents?

Beautiful library, theater room, fitness center, ample outdoor sitting areas including a gazebo and patio options, beauty shop, etc

What safety features or security measures does Brookdale Pleasant Hills offer to independent living residents?

All side entrances are locked 24/7.

Does Brookdale Pleasant Hills work with an agency or registry to provide nursing and medical assistance as needed?

Yes. Please discuss needs for resources with the sales team.

What safety features or security measures does Brookdale Pleasant Hills provide to protect residents who wander?

We partner with our sister community that offers memory care if wandering becomes a safety concern.

Photos of Brookdale Pleasant Hills


Services and Amenities of Brookdale Pleasant Hills

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: No
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Health services

  • Medication Management

Activities

  • Offsite Activities
  • Religious Services
  • Fitness Room

Diet

  • Low Fat
  • Low Salt

Languages

  • English

General

  • Pets: Yes

About Brookdale Pleasant Hills

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.


Map of Brookdale Pleasant Hills


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Brookdale Pleasant Hills


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