The care for my brother got worse as his condition deteriorated. From the beginning people were not reliable.
The staff did not got my brother out of bed when he had incontinence.. The tech actually encouraged him to stay in bed because they were short staffed and it was too difficult to get two people to assist him. He got a bad skin wound because he wasn't turned or gotten out of bed. Medication was given inconsistently. The discharge procedures were awful. I had them print me a current medication list. There were medications on the list that he had stopped taking, and other medications that he wasn't given consistently. This inaccurate medication list caused such confusion for the nurses at the care giving company I hired who took care of him after he left Manor Care.
The social worker/case manager was amiable but totally ineffective and unreliable. He said that they were going to put my brother on a scheduled, every two hour program to try to improve his incontinence situation, and that never happened.
Trying to communicate by phone early morning (say 7 to 8 am or later), early to late evening (say 7 pm or later), and other times during the day was often a waste of time. If I was lucky and someone picked up the phone, the front desk person would repeatedly be unable to connect me with the staff person I was attempting to reach.
Overall, it was an awful experience. Thankfully, there were a couple nurses that really cared and tried to be helpful, but unreliability was pervasive.
Two more items, the food was worse than what my brother was served at St. Joseph Hospital! And they consistently lost his laundry, some never to be returned!
My brother stayed there for six weeks!