The concierge at Echelon of Tucson was not very friendly, did not greet us properly, and was just sitting on his phone. The lady who gave us the tour though (her name was Lisa), did wonderful. My whole experience was fine though. Our guide was very, very good.
Personally speaking, I think it could be a little cleaner. It was a little dirty. The room they showed us hadn't been cleaned yet. Somebody had moved out, and apparently they didn't have time to clean it. I can't really feel good about a dirty place. The laundry room wasn't clean either.
We walked in the door and the first person we met was the concierge. On a scale from 1 to 10, he was a 0. I did not feel warmly welcomed.
Lisa, on the other hand, was very informative. She has good customer service, and on a scale from 1 to 10, it was a 9 1/2. The cleanliness of the place and the concierge made me not even consider the place.
They showed us the movie theater, and their huge dining room was beautiful. I think the apartment size was really nice, but the apartment was not clean. For them to schedule the tour and for a possible tenant to go in there, it should have been cleaned. The size of the room was perfect though. The pool was clean. The establishment (other than the laundry room and the room they showed) looked good. Everything else like the dining room, the entryway, the outside, was fine.
The residents were very happy there. We went around lunchtime. Everybody was eating, and they looked like they were enjoying their time there.
They have somebody play piano once in a while. They have entertainment too, like they have brought in mariachis for Cinco de Mayo. They also have movies every evening. Their activities were pretty good for my 94-year-old uncle.
Thank you so much for sharing your thoughts and experience about The Echelon Of Tucson. Catering to every detail of the senior living experience, we bring personal attention to our management process, helping residents continue to live gracefully. We would like to hear more about your experience so we can ensure all expectations are being met and exceeded. Please contact us at your earliest convenience. Sincerely, The Echelon Of Tucson Team