$3,650
Scottsdale Heritage Court
3339 N Drinkwater Boulevard, Scottsdale, AZ 85251
2.25
(16 reviews)
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Reviews of Scottsdale Heritage Court in Scottsdale, Arizona
2.25
(16 reviews)
Facility
2.2
Staff
2.0
Food
2.0
Activities
2.0
Value
1.8
concerned human
1
|
November 17, 2021
Two nights ago was truly one of the worst nights of my whole life. My 85 year old mother fell last week and broke her pelvis and arm. She was transferred to Heritage Count of Scottsdale for rehab after a successful week in the hospital. After not being given her pain medicine for four EXTRA hours even though we specifically confirmed they would at the right time, she called me sobbing at 2:00 am in desperate pain, unable to move, soaked in urine, unable to get up or adjust herself to relieve her pain. The woman who has a higher pain tolerance than anyone i know having RA since age 25 could not move, could get no help, still hadn’t even had her slippers which hurt her feet taken off, at 2 am. When I contacted the front desk the nurse blamed her. “She didn’t ask for it. She needs to if she wants it” The order was for the med to be given every six hours, that would have been at 10:30. It was 2 am. My mom has serious dementia and can’t remember five minutes ago. Thats not her job. She is there to receive care. We had told them to give it to her and asked for her and they agreed. Then two hours later, after i called again, the same nurse came in and shamed my mom ((after creating her pain by not giving her her meds), for having it and denied her any help as she struggled to move. I was on the phone with her, the nurse did not know. I was on the phone for almost two hours. I heard it all. He told her there were other people with needs, implied she’s was selfish and that she needed to be more patient. He didn’t know I was listening, He said he’d be back in a minute. 30 minutes later still nothing, agonizing pain. I called repeatedly. He then blamed me. He said he could help if I didn’t keep calling. It’s had been hours at this point. I had called three times. And only because he had not helped. She started having chest pain, i screamed she needed immediate help, he said in my opinion sarcastically “you want me to call the ambulance?” Yes I said, i want her out of there. He said “ good I’m happy to have her go”. Never ever ever ever send a loved one there. Ever. My mother did not deserve that treatment, they had to give her fentynal her pain was so bad by the time they got her to the hospital. Never ever let a loved one go there.
akray
5
|
December 18, 2020
From the first day in Heritage Court the staff made me feel comfortable, safe, and cared about. Their tireless support and genuine concern really made recovery easier, and I cannot thank them enough for what they did for me. The respiratory team headed by Ash is a caring, knowledgeable group of people. Ash, Reannon, Marrick, Jose, and Spencer are amazing. The PT/OT team is great, too. They inspire and push you to get better without making you feel inadequate. They teach proper techniques and watch out for your safety while you are exercising and re-learning things. The speech therapist, Jamie, is an amazing person who guides you with knowledge and ensures you practice proper techniques for swallowing, breathing, and speaking. The CNAs are caring and prompt. Octavio, Michelle, Kat, Geri, Drema, and the rest are standout people. Nurses are excellent. Kyle, JoJo, Lee and the others take time to talk to you and treat you with respect. I am eternally grateful for all of their help and am so glad I came here to recover. They saved my life and are heroes.
Anyssa
1
|
June 23, 2019
My mother was a past resident here for 6 weeks, and there was nothing but problems,took forever for someone to assist her when she rang the bell and never had gotten the proper physical therapy that she needed to build up her strength. She has now gotten worser after she came back from this facility 4 days ago. STAY FAR AWAY FROM THIS PLACE!!!
T4
1
|
December 6, 2018
Don't come here. My wife, who is wheelchair bound, was able to leave the facility to go to the hospital caddy corner away and no one knew it. She left to get food because they don't give her enough and it's often poor quality. They had no idea she was gone between 8pm and 11pm at night.
lisalc
1
|
April 19, 2018
If I could give this place no stars, I would. It is horrible here. My Mom was here for 5 days after a brief hospital stay and everything about this place is horrible. The food was inedible, the rooms were not cleaned properly and when I mentioned to someone that there were two cups and a dirty kleenex on the floor for two days straight and asked if they clean regularly, he assured me they do every day and he would have it taken care of. I came back the next day to find the items all just swept under the bed and a dirty glove with feces on it was on the table. She obviously had an accident and they left the glove ON THE TABLE! Nurses were either rude or just apathetic.Discharge was a nightmare as well, as was their attempt at securing home health care for her when she left. They claim to have tried 5 different companies and none accepted her insurance, but didn't let me know and didn't return my calls to find out what was going on. Overall, a really bad experience and to top it off they had construction going on with their workers blaring their boomboxes in the hallways. We were waiting to be discharged and shut the door but could still hardly hear the TV. Who lets their workers do this?? So rude to the patients and visitors. Don't go here.....
just want to feel better
1
|
October 31, 2017
I just stayed at this facility and was not impressed. They didn't listen to my needs, and the communication was terrible. I'm also missing an item that I took with me that was very important to me.
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Services and Amenities of Scottsdale Heritage Court in Scottsdale, Arizona
General
- Resident Capacity: 108
Medicare
Health
2.0
Overall
2.0
Quality
3.0
Staff
2.0
About Scottsdale Heritage Court in Scottsdale, Arizona
Scottsdale Heritage Court is a Senior Living provider in Scottsdale, Arizona that offers residents Assisted Living and Nursing Homes services. Contact Scottsdale Heritage Court for more details on services and rates.
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