American Orchards
765 North Lindsay Road, Gilbert, AZ 85234
3.87
(8 reviews)
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Reviews of American Orchards in Gilbert, Arizona
3.87
(8 reviews)
Facility
4.7
Staff
4.6
Food
4.5
Activities
5.0
Value
4.0
LVega
1
|
November 27, 2022
Had an absolutely awful experience at American Orchards, Very disappointing. The community relations, director and marketing people here are absolutely unable or unwilling to provide honest, straight forward answers to questions regarding their facility requirements. Yet they have no problem taking you on a tour to show how wonderful their facility would be for your loved one, get your hopes up and then basically stone wall you when it comes to giving details on what it would take to have them stay there. Finding a place for someone in need of memory care is difficult and stressful enough. It can be heartbreaking. Be wary of anything these people tell you as the responses they do provide are all very contradictory and arbitrary.. then they simply dismiss you and move on with their day. They seem to give little to no thought on how their treatment of people affects those seeking help for a loved one who can no longer care for themselves. On the surface American Orchards seems ideal, nice setting very homey. However if this or any facility you visit is not honest and up front with you from the beginning that is definitely not a good sign of how it is run. Think twice about this place no matter how nice it might seem on the surface.
PaulaB734
5
|
September 16, 2022
My mom is a resident. First and most important to me is the professionalism, attention, and kindness the staff has shown her and myself. The facility is extremely well kept, clean, and very welcoming. All staff, but especially Patti the Care Director, have treated my mom with kindness and gone above to make sure she is given excellent care. I receive pictures of mom doing activities she's never done, with a smile on her face. There are activities, events, etc. posted on the calendar so you can see what they will be doing. For my mom, when it cools down, she will enjoy the outdoor area very much. She has made many new friends and her special needs are always met. I could not be happier with the staff and community at such a difficult time of her life.
Michelle
4
|
July 11, 2021
I went to American Orchards. I loved it. They were very nice. It was extremely homey feeling. It was more like a house. The staff was very nice. It was a big place, but it was set up more like a home. They have patios all around it. The older people can sit outside and have their breakfast on the patio. It was more like a home, and I really like that. It was a lot less institutional looking.
Kris
5
|
June 20, 2019
My mom has moved into American Orchards. The location works for us. It is relatively new, small, and has a very homey feel. I felt it would fit my mom's personality. The staff members are awesome. She has only been there for a couple of weeks now. They have music and therapy. They have activities going all the time and they do their best to get the people involved. They do what they need to do. I'm very happy with them.
Djedwards
5
|
October 31, 2018
American Orchards is the third facility I have place my mom into in the past three years. I wish it had been my first. I have two facilities to compare American Orchards to and I can honestly say there is no comparison. These previous facilities made promises they couldn’t keep, provided subpar care that was borderline neglect, provided terrible meals. I visited my mom every day just to ensure she was ok and was getting things she needed. American Orchards is priced higher than most facilities I have researched but the excellent care she receives and the relief of concern and stressful situations we endured is worth every penny. You definitely get what you pay for. My mom is in a facility because she needs care and American Orchards provides excellent, quality care. All of the employees are friendly, helpful and show genuine concern for my mom’s wellbeing. They provide quality meals with many choices. Before, I would find my mom in the same clothes for days until “I” changed her. At American Orchards, she is in new, clean clothes every day. Care givers look in on my mom and take time to visit and talk with her, watch tv with her in her room, make her feel loved. American Orchards has an onsite nurse, 24/7. I would receive a phone call at least once a week, if not more, from her previous facilities that my mom had fallen, was sick, had edema, rashes, bed sores, etc. In the six months my mom has been at American Orchards, I have not received one call of concern. If I have a question, concern or suggestion, someone is available to talk with me or I will receive a phone call within a few hours. I highly recommend American Orchards. I still visit my mom every day but it is because I want to and not because I have to.
Franim
1
|
September 4, 2018
Extremely high priced. You will pay $6000 per month for 350 sq. ft. room. It's a bedroom with a bathroom. The meals are included, but none of the basics. You will pay a $3000 move in fee and pay 20 days beyond the day they haul your loved one out in a body bag. You must have everything out of the room and give a 20 days notice for them to stop charging you. In the meantime they will rent the room out and charge the new tenant. You will continue to be charged even though the room is occupied by someone else and after you have given 20 day notice. Seems illegal to charge a room for a dead person and a new occupant.
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About American Orchards in Gilbert, Arizona
American Orchards is a Senior Living provider in Gilbert, Arizona that offers residents Memory Care services. Contact American Orchards for more details on services and rates.
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