Robertsdale Healthcare Center

Ava I

As a patient in the rehab unit (skilled nursing, memory care) my Dad was treated with the utmost kindness and care. The facility is not new and fancy, but the workers are attentive and helpful. We felt confident that our Dad was in a safe and caring environment. They often went out if their way to meet his needs with compassion.

Kimberly

We toured Robertsdale Healthcare Center for my mom. It was pretty average, but it was very crowded. They had a lot of stuff in the hall that I think were not probably safe. In general, most of the people seemed to be pretty happy and well cared for. They had a big fat Covid outbreak down there. I guess it really does not surprise me, since people hang out and gaggle. The rooms were big and bright. The staff was very nice and very accommodating. The people in the hall seemed to know them, and they stop to talk to them. It seemed they're very familiar with the people that are in the facility. They were very accommodating with their touring and showed me everything I wanted to see and look at.

concerned daughter 2018

Physical therapy is wonderful, but the facility is chronically understaffed. Residents are not monitored well and are too often “parked” around the nurse station when they would prefer to be in their rooms. Food is terrible, and they don’t follow their own dietary guidelines In addition, meals are served in residents rooms whenever staff is short, at least a third of the time. This is unsanitary and those who need assistance don’t get it.

Inept Nursing Care

My brother was a recent patient in Robertsdale Rehab. I have major concerns about the quality and critical thinking skills of their nursing staff. My brother had to be taken to Thomas Hospital ER with complaints of nausea, vomiting, acute abdominal pain, and elevated heart rate. He was immediately treated for severe dehydration, alarming low blood pressure & significant electrolyte imbalance. Scan revealed a large abdominal abscess. He was then ambulanced to Doctor's Hospital where he was admitted to ICU. He received constant treatment over the next 36 hours in attempts to get his electrolytes back in balance, rehydrated, & blood products. How does a patient get in such dire straits without some ability from the nursing staff to recognize & respond to some of these medical triggers. Dehydration, abnormal bps, and unstable oxygen levels are pretty basic triggers. Still don't know why a decision was made to downgrade him to a mechanical soft diet.?. Pretty obvious that his medical condition....a growing abdominal abscess....prevented him from being able to eat anything. Too bad we only have very negative feelings about a facility that came so highly recommended!!

Pat121288950

Robertsdale is very attractive. It does not look like an institution. They have dementia care unit, rehab, they have ventilated care, and they also have the regular skilled nursing facility. It's very well decorated and cared for. My husband is undergoing rehabilitation right now to help him walk. They're able to manage his mood swings, his anger outbursts which I just couldn't handle anymore. It's a very nice facility. They have music and they bring people in to entertain residents. Those that are in the dementia wing are taken to some of these if someone has to stay with them either family member or one of the staff. They also play games with them, sometimes watch TV. The food is very good food and they have good assistance at meal time. I've eaten in there a few times. I'm just very impressed. Their office staff is amazing. Everyone has gone out of their way to be good to us. All of the rooms have valences, in bright, pretty colors. They have bedspreads, they each have a bedside table, closet, they can bring in snacks too. They monitor him very well. They have 3 different head nurses and they have numerous CNAs.

Sandi8

My mother is in Robertsdale Healthcare. They have nice rooms. The administration and the nurses are excellent. The overall staff is good. We are very pleased with it. They do have something going on, but she is kind of limited with her activities because she is having her physical, occupational, and speech therapies. Overall, from what I look at, this is the best one I feel like is good for mom. It is clean. The staff is friendly and helpful. However, they can improve in making aides more helpful.