The facility itself is visually nice. The care my grandmother received from the nursing staff was good - for the most part. I really liked the nurses I met. However, she did not receive a bath the 18 days she was there which we did not know about until later in the stay. My grandmother can be very difficult about bathing (typical of elderly) because she is terrified about falling but I can't believe she did not have one bath the entire stay. The admin/social work side of this place is awful. Typically a facility like this will help you work through the Medicaid process. And typically they even apply for you but at the very least they help you. They tried to make us believe that if we did not hire an attorney - and one they coerced us to use - that my grandmother would be discharged until Medicaid was approved or we would have to pay out of pocket. They told us we could apply for Medicaid ourselves but that would be with no help whatsoever from them and since there was no way it would be approved in time, she would be discharged or we would have to pay out of pocket. All of this seemed very odd and very sketchy to me. I always thought a social worker's job was to help with this very thing. I did not consult their attorney recommendation. I contacted another one on my own. During my consultation session, he advised me that yes, all we were being told from Self was very odd. He said that the only time people get an attorney involved is when the client has assets as the attorney can help protect some of those assets. My grandmother has nothing, absolutely nothing, which we made very clear to Self. The attorney said it would be senseless to hire him or any attorney and an attorney should not matter in the admission to a nursing home process. This is what should have happened according to the attorney and according to many others who have been through this process and according to other nursing homes we contacted... The nursing home should apply for Medicaid for the client. The client or client's family must gather the documents required by Medicaid, for example bank statements. The nursing home accepts the client with Medicaid pending. Medicaid gets accepted. Medicaid pays the nursing home. We were able to find a nursing home close by willing to help us navigate the Medicaid process. They are applying for us. Self has discharged my grandmother three days early based upon acceptance of this other facility. This may or may not be normal... I don't know. But Self should transport my grandmother to the new facility which they are also unwilling to do. They say we have to transport her. The facility we are moving her to was surprised by that with us. The admin/social work side of this place is absolutely useless. Useless. This may or may not be the fault of the social worker. I do not know. It may just be bad policy of the facility itself the social worker must abide by but they are absolutely useless..