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Aspire Physical Recovery Center At Cahaba River

3070 Healthy Way, Birmingham, AL 35243

(800) 558-0653 (Call a Family Advisor)

2.75

(20 reviews)

Offers Nursing Homes

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Reviews of Aspire Physical Recovery Center At Cahaba River in Birmingham, Alabama

2.75

(20 reviews)

  • Facility

    3.6

  • Staff

    2.8

  • Food

    3.5

  • Activities

    3.4

  • Value

    2.8

Melissa

1

January 13, 2024

I am a friend or relative of a current/past resident

All I can say is don't. There are too many excellent options available in Birmingham for inpatient rehab/skilled nursing care. I spent 2-4 hours/day there with my loved one. She got heel ulcer, sacral breakdown, aspiration bronchitis while there. Found her not receiving her oxygen at least 3 times, found her soiled numerous times....I just started cleaning her up myself. Aides and licensed personnel were frequently found looking at their phones...especially in the evening after admin had left. You can complain and there will be a "cover our asses" attempt from administration....but the care doesn't change. We had two aides that we trusted with my MIL's care.

Provider Response

Hello Melissa. Thank you for taking the time to leave us a review. Aspire Physical Recovery Center values your opinion. We are sorry to hear you were disappointed with your recent experience. As administration and staff, we are always working and improving to provide the very best in Patient Care and Customer Service to each and every one of our guests, our residents, our rehabilitation patients, and their families. We are proud to serve our community and invite & encourage anyone considering a placement for themselves or their loved one to come by and visit us, to speak with our staff and take a tour of our facility to see what we have to offer in the way of amenities and hospitality to assist on their road to recovery. This is an ever evolving profession and in mid-December, we had some personnel change and brought in a new UM with a strong background in both clinical management and administration.  Since that time, our unit has flourished and it's become arguably our strongest unit in the building.  We genuinely apologize that your expectations were not met at the time you were a guest here, but rest assured, the issues you brought up here have been considered & addressed. Thank you for your posting and we hope you have a healthy and happy new year in 2024.

Michael

5

December 17, 2023

I visited this facility

We toured Aspire Physical Recovery Center at Cahaba River and they had beds available. The lady we spoke with, her name was Sandi. The place was just immaculate. It was fantastic. I could not find anything I didn't like about them. We were very impressed.

Provider Response

Hi Michael, thank you for your kind words and positive feedback about our facility and for coming by to take our Campus tour. We are very proud of our staff and are glad Sandi is a member of our team! We're thrilled to hear that you were impressed with our facilities. We appreciate your support and if we can be of any further service to you or your loved ones, please contact us. We wish you and your family a happy and healthy Holiday season!

Sheda

4

November 30, 2023

I am/was a resident of this facility

Great through the week. Terrible on weekends. Food Majority of the nurses don't care about the patients Kat on the nightshift is an exception. She goes out of her way to take care of you even if she is working 2 units.

Provider Response

Hi Sheda, and thank you for your feedback. We appreciate you recognizing the exceptional care provided by Nurse Kay... we are very lucky to have her - she has a big heart and a genuine care for her patients. We appreciate you expressing your other concerns and will make an effort to address them as we continue to strive to improve our services. We can only get better together and appreciate your important feedback. Thank you again for this kind review and we hope you have a good day and an amazing Holiday Season!

LovelyOne1980

1

August 17, 2023

I am a friend or relative of a current/past resident

Listen!!! Do not trust this facility to care for your loved one. Run far away, as possible. Staff is lazy and lack passion. On several occasions, our family ask for medical attention, which was not provided in a timely manner. It is a beautiful facility, but the quality-of-care sucks.

Provider Response

Hello LovelyOne1980... Thank you for taking the time to leave us a posting... We are very concerned by the claims you have made about our facility. The administration & staff here at Aspire Physical Recovery Center at Cahaba River take extreme pride and work very hard to provide the best possible Patient Care for each & every one of our residents and short-term rehabilitation guests. We would like to talk with you about the specifics of your concerns you have addressed here. If you wouldn't mind, we would ask that you please take a few minutes to call our Administration Team and we will personally assist you in carefully listening to your concerns. We hope you have a good day and look forward to hearing from you.

MIke B1

1

July 17, 2023

I am a friend or relative of a current/past resident

Staff on weekends is terrible. Friend that is a patient called for s bed pan and waited for over 2 hours and the staff never showed up. When I arrived I a layman had to put the bedpan under her. Also they ran of her medicine and it was a full day before they got it back in stock. Meals are hit an miss as for as getting was what was ordered. Seems to me they need a change in Management or Staff.

Provider Response

Hello Mike... Thank you for leaving us a review. We are certainly concerned by the comments you have made here about your recent visit with us at Aspire Physical Recovery Center at Cahaba River. It is our top priority to provide the very best in Patient Care & Customer Service to everyone who resides within our facility. We take this responsibility very serious. If you have witnessed something to the contrary, we certainly need to be made aware of it. We would like the opportunity to speak with you about these very specific concerns. If you wouldn't mind, we request that you please take a few minutes to call our Administrator and he will personally assist you and listen to your concerns. Have a great day and we look forward to hearing from you soon.

concerned999

1

June 28, 2023

I am a friend or relative of a current/past resident

Tonight, my husband’s friend, a paraplegic, that his bed ridden, called him three times needing help, and was unable to get a nurse. My husband called the facility three times, phone calls lasting more than 15 minutes, ringing, no answer. His friend is of sound mind, therefore, my husband went to the facility to get him help.. This happened at Aspire Patchwork Farms in AL. Please watch after those who cannot help themselves.

Provider Response

Hello Concerned999... We are very concerned by the post you have left here. The administration & staff here at Aspire in Cahaba River take extreme pride and work very hard to provide the best possible Patient Care for each & every one of our residents and short-term rehabilitation guests. However, if you have witnessed something contrary to the excellent service we are known to provide, we need to be made aware of it. Unfortunately, given the information you provided, we are unable to positively identify you or the patient you have referenced here.  If you wouldn't mind, we request that you please take a few minutes to call our Administrator as soon as possible. You can reach him and he will personally assist you and listen to your concerns. Have a great day and we look forward to hearing from you!!

R.A. Morgan

1

April 25, 2023

I am a friend or relative of a current/past resident

My mom has been there for 4 days now for therapy. Needless to say, she doesn't like it there. Her first night there she cried when she realized NO ONE was going to stay the night with her. The WEEKEND Staff is "THE WORST". And I don't get short staffed when they have LPNs, who have been trained to do the same work as the CNA...so that's no excuse and now they have Med Techs, who help pass BP meds, statins, heartburn, and other non-narcotic med, but they think they're RNs....AND NOT. They ALL need to work together cause at the END of the day they are there for the residents NOT a check OR the facility may need to look in to getting agency staffing to help out.

Provider Response

Hello R.A., we are sorry to hear that you have been disappointed with you and your mother's recent experience here at Aspire PRC at Cahaba River, but understand the family has since spoken with our administrator and talked through some solutions to the concerns you have brought up here. We appreciate you working with us to help be a part of the greater solution. It is our goal to be sure that all of our patients and guests receive the very best care and service while residing in our facility. Your feedback can only make us better and we can only get better together. We appreciate any & all constructive input from our guests, residents and family members! If you are in need of any further assistance, please be sure to contact our administration immediately. Thank you again and we hope you have a Blessed day!

Janet Shaw

1

September 26, 2022

I am a friend or relative of a current/past resident

We had our family member there for a rehab stay. At any given time there was only one CNA assigned to the entire unit. Our family member did not receive a bath for the entirety of their stay. Although they required assistance with feeding none was ever provided. We felt compelled to stay with our family member for 10-12 hours per day because of our concern with the level of care provided by the staff.

Provider Response

Hello Mrs. Shaw... We are sorry to hear that you felt that your experience at Aspire Physical Recovery Center at Cahaba River was less than satisfactory. We are aware your concerns were brought up with our administrator and after a thorough investigation, it was determined proper procedures were followed & recorded and those results were discussed with you. As administration and staff here at Aspire, we provide the very best in Patient Care and Customer Service to each one of our guests, our residents, our rehabilitation patients, and their families. We are proud to serve our community and invite & encourage anyone considering a placement for themselves, or their loved one, to come by and visit with us, to speak with our staff and take a tour of our facility, seeing firsthand what we have to offer in the way of amenities and hospitality to assist on their road to recovery. If you wish to discuss your concerns further, we ask that you please contact our administration team again and they will be happy to listen to you & review everything with you. Have a good day and we wish you and your loved ones a safe, happy and healthy Autumn season.

cat01

1

July 15, 2021

I am a friend or relative of a current/past resident

The facility is clean and beautiful with the exception of the staff. You can hit the call button , wait, wait and wait. Not one person showed up and my friend was in physical pain. They are rude and seem to be unhappy here. I would never put my family in this place. If you do you better be here 24/7

Jacoby R

5

May 28, 2021

I am a friend or relative of a current/past resident

Great place to stay! Staff there were absolutely wonderful. Therapy staff was great and provided updates to us frequently. Mom said the food was actually good and had great coffee. Beautiful courtyard to sit in and large private room with big private bathroom. Lot's nicer than a normal hospital/rehab place. Told us exactly what to expect with discharge and everything was taken care of when it was time to go. Definitely recommend.

Mel Bishop

5

May 5, 2021

I am a friend or relative of a current/past resident

Everything was great when we visited. I would highly recommend this place for your loved ones. Great and friendly employees. Beautiful facility.

lovingdaughter1111

1

February 8, 2021

I am a friend or relative of a current/past resident

My mother stayed here for 3 days. That’s all she could take. They left her on the potty for hours. They wouldn’t answer the phone so I could get someone to help her. Terrible care.

B.P.

5

November 8, 2020

I am a friend or relative of a current/past resident

My aunt is in Aspire Physical Recovery Center At Cahaba River for rehab, but I'm trying to place her there permanently. I've been pleased with it so far. It's very clean, and they're following the rules as far as not letting you in, so I'm pleased about that. When I take things for my aunt, they'll come outside the door, and I'll give it to them, they sanitize or do whatever they need to do, and then they take it in there. I've been impressed with it, and my aunt seems to like it. The staff is very nice, kind, and very considerate. I call her. I took a cellphone over there last week, and she seems to be pleased with this particular place. It appears they have all the activities, like they gather together and play different games.

william m

1

May 30, 2020

I visited this facility

This place they call a rehab is a joke. My father was sent from a hospital after a hip replacement during the lockdown with COVID. No visitors were allowed which I’m sure the staff loved. They made him serve a two week quarantine before having full access to rehab long story short he was sent home with a three inch deep bedsore no antibiotics and was home 1 week and had to be admitted back to the hospital for severe infection. After all the bad reviews I wonder how they keep their license? They have not heard the last of me and will be held responsible. Run as fast as you can away from this dump of a rehab. Absolutely ridiculous

Jean M C

1

January 21, 2020

I am a friend or relative of a current/past resident

Run. Run. Run. Don't walk. Run. Get your relative as far away from this facility as you can. We put our dear sweet mother in this facility and have regretted it everyday since. She was only there 55 days. On the 55th day her shoulder was dislocated and they did not call us or transport her the 7 minutes to the hospital for EIGHT hours. Subsequently, we found that she was being given oxycodone (for no good reason) and when I did a pill audit of her records and the prescription, nothing added up. As a result of their lack of care she had potassium building up which almost proved deadly. All of this occurred 10 days after I had filed a complaint with NHS management. 10 days. Needless to say, when she left the hospital after 2 weeks she did not go back there. Of note, only one aide at the facility asked about our mother when we were moving her things out. The prior complaint to management was after 2 meetings with the on-site social worker who is the go-between for families/residents and the staff. Additionally--and this is still unbelievable--the person investigating the complaint to NHS Management got there to investigate the complaint on the day that they discovered my mothers arm was dislocated and SHE NEVER called us either. Run. Don't walk from any facility in this family.

RH

5

September 3, 2019

I am a friend or relative of a current/past resident

My sister is at the Aspire Physical Recovery Center at Cahaba River. She seems to be secure and comfortable there. It's been pretty good. They provide her with complete care, room and board, security and nursing care, and they administer her medications. She's pretty well taken care of there. The staff seems considerate and efficient. Her room is very nice, and they provide a bed and a TV, and they accommodated some of her furniture. She seems to be pleased with the food. It's a very nice and pretty facility, but it's very expensive.

kpotter

1

August 8, 2019

I am a friend or relative of a current/past resident

Do NOT send your family member to this facility! Don't let the aesthetics fool you! This was the biggest mistake putting my mother in this facility and I left her there too long for a 21 day rehab. She died 10 days after leaving this facility and their care was horrid! Night staff is unprofessional, uncaring, they don't want to be bothered. They talk hateful to the patients and family for that matter. Admin will make excuses but nothing changes. There are no activities like the facility advertises. Their activities consist of some puzzle boxed on a shelf. They are slow to respond and if your loved one is bedridden, then they will have to go in their beds or hold it until someone decides to walk down to their room. My mother slept in her own waste because of this. There is no excuse for the lack of care this facility provides.

Proud2B

5

April 5, 2019

I am/was a resident of this facility

Awesome facility! The staff at this facility saved me. I received excellent care. My nurses were great and took care of my every need. This was my first trip after surgery so my pain was well controlled. I have to have surgery again and I will be back. I have full confidence in that I will be treated like family.! Excellent job girls!

WmsJohn

5

March 18, 2019

I am a friend or relative of a current/past resident

My mother was a resident of Aspire Cahaba River after her total hip replacement. The therapy services were exceptional and mother was very happy while there. The food is excellent and the staff was very caring.

Cassandra

5

July 30, 2018

I am a friend or relative of a current/past resident

Aspire at Cahaba River is a great and very upscale place. The service is very nice. I don't have complaints. The food is very nice. They also do post-op surgery rehabilitation there. We've only been there a month. I recommend the place. It's a good place to go. The rooms are very nice, and she has no complaints about the food.

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Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    3.0

  • Staff

    4.0

Medicare Provider Number: 015468
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Aspire Physical Recovery Center At Cahaba River in Birmingham, Alabama

Aspire Physical Recovery Center At Cahaba River is a Senior Living provider in Birmingham, Alabama that offers residents Nursing Homes services. Contact Aspire Physical Recovery Center At Cahaba River for more details on services and rates.

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