BrightStar Care of West Bend

Offers In-Home Care

29 Reviews
Call (800) 973-1841
BrightStar Care of West Bend (800) 973-1841
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Reviews of BrightStar Care of West Bend

29 Reviews Write a review

Home Care Reviews for BrightStar Care of West Bend

March 28, 2018

By William S_11

I am a current client of this provider

They have good communication from the caregiver that provide the care to the family. We needed increased care from weekly to daily so they have responded very quickly.

March 21, 2018

By Craig P

I am a current client of this provider

We did have a different agency before who was not dependable. BrightStar Care is dependable, and I do not have to worry about if they are going to show up when I leave for work. Them just being here helps. They shower him and get him ready for the day.

March 16, 2018

By Nancy L_5

I am a current client of this provider

I like the personnel they have. The people they have sent to me have been outstanding. They have been able to help me a lot. I am alone, and they come in and help brighten things up.

March 07, 2018

By Harry I_1

I am a current client of this provider

The majority of the caregivers there are excellent. The nurses are very helpful and they go above and beyond and I can tell they care. I just don't like how the caregivers change so often.

February 20, 2018

By Wayne B_4

I am a current client of this provider

They are very helpful and they listen. They offer suggestions on my particular problems. It has helped me get out of depression and quit smoking. It has helped me get in the right track.

December 09, 2017

By Charlotte G_1

I am a current client of this provider

BrightStar Care is a great agency because they are dependable with their services. BrightStar Care has been able to accommodate to my schedule.

December 06, 2017

By Gladys E_1

I am a current client of this provider

I would not recommend BrightStar Care because they got rid of my caregiver and didn't tell me, so I sat around for four weeks and didn't get any laundry done. They sent me another caregiver and they didn't tell me who she was or when she was coming. BrightStar Care hardly helps me at all. All BrightStar Care does is one load of laundry for two hours. The county who is paying for it won't give me any more time.

December 06, 2017

By Maudie L_1

I am a current client of this provider

BrightStar Care could improve their staffing. BrightStar Care makes my life easier by helping me in and out of the shower. My caregviers also help me up and down the stairs.

December 06, 2017

By Geraldine C_1

I am a current client of this provider

If you train the caregivers, they will do everything that you need. The caregivers make my meals and they bathe me, which I cannot do on my own.

November 15, 2017

By Raymond F

I am a current client of this provider

BrightStar Care has marvelous caregivers. I don't have to bend down and do things. The caregiver cleans really well.

November 15, 2017

By Ruth P_1

I am a current client of this provider

BrightStar Care is a very personable company. The caregivers are very open to communication. BrightStar Care makes my life easier by having caregivers care for my mother so I don't have to worry.

November 10, 2017

By Marian S

I am a past client of this provider

BrightStar Care was very accommodating and kept me informed. BrightStar Care was very accommodating to make sure that I could afford it.

November 07, 2017

By Delores P

I am a current client of this provider

BrightStar Care is awesome. They are very caring and concerned about the people they care for. BrightStar Care makes my life easier by being very accommodating.

October 24, 2017

By Gloria W

I am a current client of this provider

I have only had one nurse, but I have been really happy with her, and haven't had any problems.

October 20, 2017

By Michael B_3

I am a current client of this provider

I would refer BrightStar Care to others because they've been very good to us. They make my husband feel like he's important, and the caregivers have a good attitude. The services being provided by BrightStar Care have removed a burden off of my shoulders. The caregivers come and take charge of my husband's care.

October 13, 2017

By Jeffrey W

I am a current client of this provider

I would hesitate to recommend BrightStar Care because the scheduling is bad. I can understand because they're dealing with the business, but I want somebody out here from 4-7. We're not ancient old, but we like to get in bed early. If caregivers are out here until 8:15, then that's wrong. Maybe it's not their fault, but it's all different people that are coming out to the house that I don't know, and I have to call BrightStar Care to see who's coming out that day. I shouldn't have to do that. The service has made grocery shopping easier. Sometimes the caregivers get things screwed up, but that's normal.

October 13, 2017

By Earnestine B

I am a current client of this provider

BrightStar Care has sent me a couple of caregivers that have all been pretty good. The services make life easier for me by keeping my home clean.

September 27, 2017

By Heidi H

I am a current client of this provider

I was pleased with their professionalism and compassion. They have very nice caregivers. The caregivers did a great job with my loved one by doing all the things he needed help with throughout the day.

September 27, 2017

By Harry I

I am a current client of this provider

I would refer BrightStar Care to others because they're very caring and they try to schedule as best as they can. The services provided by BrightStar Care have brought compassionate help to me.

September 21, 2017

By Patti M

I am a current client of this provider

BrightStar Care is easy to work with, it is easy to schedule with them, our plans change quickly, and so they are very flexible with our schedule changes. BrightStar Care entertains my loved one and provides him mental stimulation.

May 15, 2014

By POA78

I am a current client of this provider

My parents have used BrightStar of WB in the past for nursing care and currently for companion care. Both times service was begun efficiently and effectively. The providers have always been very friendly, helpful and professional. I do not hesitate to recommend this franchise to anyone.
See all Home Care reviews (29) See fewer reviews

About BrightStar Care of West Bend

Local BrightStar owners, Rick and Diane Lincoln, are proud to provide homecare services of the highest quality. While raising their children, they were also caring for Diane's grandmother. They experienced the frustration of finding the help their grandmother needed to stay independent. They have experienced firsthand the challenges today's families are dealing with. They are passionate about helping other families by providing the services available when they need them.

We provide compassionate care for all ages with dignity and respect. A supervising Nurse Manager ensures that each client and family receives the highest level of care and service. We specialize in providing a wide range of services so we are able to form a holistic plan of care to meet each client's need.

BrightStar is committed to making more possible for all your loved ones, from infants to senior care. We will custom tailor a plan of care and make all of the necessary arrangements after you let us know your needs. BrightStar is available to you by telephone 24 hours a day, 7 days a week at (262) 677-9200. Please call us to see how we can customize a plan to meet your individual needs.

Our Personal Care services include:

  • Ambulation
  • Bath visits
  • Dressing and grooming
  • Expertise with memory loss, confusion, forgetfulness
  • Feeding
  • Personal safety home evaluation
  • Outpatient pre and post-op assistance
  • Oral and personal hygiene
  • Reporting conditions and changes to supervisory RN and/or Physician
  • Toileting

At BrightStar Care of West Bend, whatever your need is, our local team is available to you and your family 24 hours a day, 7 days a week. From childcare and adult homecare to elder care and more, you can count on our team of fully screened care professionals to deliver the utmost in quality care and service because, for us, it's all about making more possible for all those we serve. Period.

BrightStar Care of West Bend proudly serves Washington, Ozaukee, and Eastern Dodge Counties including the cities of West Bend, Hartford, Germantown, Grafton, Mequon, Port Washington, Beaver Dam, Juneau, Horicon, Mayville, LeRoy, Lomira, Ashford, Hustisford, Iron Ridge, Campbellsport, Wayne, Addison, Herman Center, Slinger, Hubertus, Richfield, Jackson, Kewaskum, Fredonia, Belgium, Saukville, Cedarburg, and Thiensville.

Testimonials

"We hired BrightStar-West Bend and have been very satisfied with them. We especially like our caregiver and have had her exclusively four days a week. She is very bright, cheerful, reliable, and dedicated to her job. I am sure she has helped my husband improve his mobility and outlook on his recover. I've also found your office very easy to get a hold of when I've had a question. This is a very well-run company."
-Nancy L., wife of BrightStar-West Bend client

"I called them (BrightStar-West Bend) on the recommendation of one of my nurses. WE were in desperate need of RN help and the BrightStar team came to our rescue. They did not tie me down with contracts and paperwork. They had help for my organization within 24 hours and we were able to get their nurses up and running with very minimal training of our paperwork and processes. Their office and nursing staff are very friendly and knowledgeable. They are easy to work with and have provided outstanding nurses to our organization. I will recommend them to anyone in need of nursing help.
-Michele B., HR manager with Heartland Health & Hospice

"As the wife of Marty, I felt so good when these girls came in to help us. They were always so helpful and so cheerful too. It made me feel so good knowing they were helping my husband the right way. If anyone of my family or friends would need help, I would tell them to call BrightStar for sure. They are a very caring and helpful service."
-Nancy H., Wife of BrightStar-West Bend client

"We were very pleased with our recent association with BrightStar-West Bend. As the need for this type of care is anticipated in the future, we will definitely call on BrightStar. The girls were really helpful, pleasant, and courteous. Thanks to them all!"
-Jean & John S., BrightStar-West Bend clients

Caregiver Information

Caregiver Skills Include:

Patient Transfers, Family Communication, Transition Issues, Communicating with Dementia Patients

Caregivers employed, bonded and insured: Yes Caregivers available 24 hours a day: Yes Available to assisted living facility: Yes RN on Staff: Yes Home Health (Medical) Care: Yes


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