I was calling to inquire about a caregiver schedule and the receptionist “Terry” was extremely rude when I was asking for clarification about another change in my fathers care. Terry hung up on me.
The gentleman that took the call when I called back was combative as well and actually laughed at me when I was hanging up the phone.
Given the delicate nature of providing care to incapacitated, elderly humans, these two employees were not compassionate, kind, or understanding when all I asked was In the future to be notified if a caregiver was going to be switched-to protect my loved ones safety. (I’ve asked more than once).
We have 1 AMAZING caregiver from this company but the rest have not been helpful. We have had feces left all over the bathroom and-for the most part-aside from the one amazing worker we have, the care has been inconsistent and not reliable.
We cancelled. I’m still trying to figure out if we were over charged because the initial woman quoted us $4 less per hour than what appeared on our bill.
$60 a visit is hard to swallow when they just come in and sit. Leave trash everywhere, then leave.
If your loved one really needs exceptional care-or even just good care-this company is like flipping a coin. It could go either way on any given day. Most days were bad.
Please be cautious when choosing this company for your loved one.
I wouldn’t trust them with my family.
Provider Response
Thank you for your comments and we are sorry to hear you had a negative experience. We take all of our feedback seriously and always welcome constructive criticism to inform us on how we can provide better service. At Right at Home, our number one priority is the care of our clients and we pride ourselves on being easily accessible and available with open lines of communication for our clients and their families. We strive to always provide excellent customer service in every aspect of our role with each family we work with.
