FirstLight HomeCare Northwest Virginia

The caregivers and administrative staff of First Light have been amazing. I'm always kept up to date if there has been a change of caregivers or any schedule concerns. I never worry when I'm away from home because I know my husband is safe and that our dog is being cuddled!

We have used several companies for HomeCare services and have a good perspective of how home care should and can work well. Not all homecare services are the same. Home care through Firstlight has provides our family with the one-on-one communication and caregiving we wanted where the “caregiver” doesn’t have to run to help another patient. We are provided with dedicated time for both the patient and us as a family, where together as a team, our plan is discussed, designed and carried out and is flexible enough to make changing easily. From getting our mother out of bed in the morning, into the bathroom, cleaned up and dressed, fixing her breakfast, ensuring she has had her medications, and just talking with her is awesome. And then followed up by cleaning up for us is perfect. When questions or issued arise, we can immediately address them as a team. And when we need additional services or just a change, we reach Firstlight in a number of ways; by phone, text, or emails. The office personnel listen and work with us to address our needs. From our experience, the caregivers that we have had are trained, not just in caregiving for the elderly with their needs, but in a variety of other health issues. They have been on-time, neatly dressed, and if they are late, we receive a call informing us. In addition, the tracking service they use to ensure our caregiver is onsite on time, allows for a call within 10 minutes from the office inquiring as to whether the caregiver arrived. And if not, they do their best to immediately come themselves or get another caregiver to your home. While I have only reviewed their TeleTrAk Website twice, it allows you to see the dates, the times and who your caregiver was, which, if you had a problem, would help. Allen and I highly recommend first keeping your loved one at home where they are surrounded with family, and then using the services and caregivers from FirstLight HomeCare. Thank you FirstLight HomeCare! Allen and Rose Pierce

We have been very pleased with the care my father has received from FirstLight. Everyone has been so wonderful and respectful. We were so nervous to be able to leave Dad at home but the Caregivers were so knowledgeable and considerate. Even though my Dad cannot communicate because of his stroke, he did very well and even looked forward to his visits. We have even called for help with short notice and they always come through for us. It is a wonderful bunch of people.

I have a caregiver from FirstLight HomeCare for my husband. Sometimes the caregivers make meals, change him, bathe him as needed, sit with him, and get him in and out of his wheelchair. They are supposed to provide companionship. We have been using them since the beginning of October. I have different caregivers all the time. Some are awesome, but I am having a conflict with one that they are aware of. I ask for three hours, and some of them feel that if they do everything that I ask quickly, they are done. I don't care if they leave, but I am still paying for three hours. Like tonight, the person is scheduled for three hours and I will be billed for three hours, but she left after an hour.

We have been using First Light since October 2014. They have provide care for my father who has early dementia, and my mom who is recovering from major surgery & complications from a stroke. Our care givers are wonderful and the staff goes out of there way to accommodate you and your family's needs. It is a great sense of comfort and security to know that my parents are receiving quality care.

FirstLight staff have been caring for my father for the past year. They are and always have been dependable, caring and, most importantly, capable. I am able to go to work without worrying about Dad's care and well being. My parents are comfortable with the staff, which is so important. Even though the providers' responsibility is my Dad, I see them watching out for Mom as well. Prior to FirstLight we used another 'highly recommended' agency. It was a disaster, such unprofessional practices, with lots of drama brought into the home. So I can compare agencies and recommend FirstLight without hesitation. We will only use FirstLight.

After interviewing several companies our family chose First Light to care for our mother after her stroke. We have been using this company for about one year and are very satisfied with their service. They have been understanding and accomodating for last minute schedule changes and have very caring and dedicated staff members. Five Stars!

I am a current client with FirstLight Home care. The care that i get from my care giver,(catherine),is remarkable! She had gone above and beyond of what i expected from a caregiver. She helpped me recover from a broken ankle and got me walking again. I HIGHLY recommend Catherine and FirstLight Home care to care for your loved ones.