Care Advantage - Newport News Newport News, VA

DON C

Care Advantage has made my experience positive by sending a good caregiver. I would recommend Care Advantage more if they had more backup caregivers available.

JAMES G_1

They are a good group of people. I'm very pleased with them. They check up on me to see how I'm doing. My caregiver is always on time.

PEGGY T

They make sure there is someone here to help me. I have some very nice and caring caregivers.

Anonymous_6873

It allowed me to work while the client was being taken care of. I guess I like the people that show up more.

Anonymous_6183

They know that I have a bad arm which hurts a lot to do stuff so they will do the dishes for me or foresee anything that I need to grab so I don't hurt myself, but that is only when an aide actually shows up which I'm not always sure about. They need to ensure the aides will get there on time as I've had aides that won't even show up and they didn't even tell me about that.

RICHARD S_2

They help me a lot. I like it when they help me with the housekeeping and cooking meals. It's been pretty good so far. I like that they show for their assigned shifts.

SONYA S

It takes a big burden off of my family members. They could have better communication. There have been several days that I have been without a caregiver.

BARBARA L

The agency could make my life easier by getting out of my life. I don't understand the healthcare system. Well, they should just have more availability.

NATHAN P

It helped him expand his life. He had interaction with the caregivers. They were very attentive. I liked that they were dependable, knowable, and had the right skills. They were also very attentive.

DIANNE S

It put my mind to ease. I was in the emergency room in the beginning and the care was pleasant. I like that everybody was professional and helpful. They helped me out of the bed.

PEARL W

They provide care for me. Sometimes I don't know who I am getting. I get different people each time and some of them decide to leave.

JAMES C_3

The agency could make life easier by making sure if the caregivers will be cleaning or not. The person who came out, gave me the impression they would be doing light housework and they do not. I would like to see the agency improve by sending the same person.

BARBARA B_3

I wanted to be sure she was okay. She had back surgery, and needed help. It was essential. I liked that after the first 2–3 weeks, we had the same people coming in the day and night.

JESSE B_1

Their politeness has made my experience positive. The staff visits me to see what they can do to improve. I like that they are polite, courteous, and on time.

GLENN R

They show up. I like them because the providers are very kind.

MELISSA S

They do breakfast and lunches for me. They help me with my bodily functions and clean my bedroom. There is inconsistency in the caregivers and that affects the scheduling.

ROBERT P

The caregiver seems she's very into her job, she's passionate about it. The agency could improve their communication, with earlier call-outs.

JUDY T

The people that come could actually do more. They could try to spend more time to find the right people for the patients.

LEVIN F

The caregivers could show up. They lack communication when no one shows up.

PATRICK Y

They come on time and do whatever we ask. They are courteous and professional.

ARTHUR M

They made our lives better. They showed my husband easier ways to do things. I like that they were compassionate, and they truly cared about their clients.

TARINA W

If they have caregivers show up, that would make life easier. They need to show up.

JOHN H_2

They get him up, take care of his needs, and make sure that he has a clean bed. She does the laundry for me, and it takes a load off of me. They always call me to find out what is going on, and I like the way they keep in contact. They listen, and they called to apologize about some computer problems.

SHELBY D

She has only had a couple people who have done a good job. The agency could improve on sending someone who is well trained and can lift her up to use the bathroom and bathe her or turn her in bed.

GEORGIA M

The days they have been here has made a world of difference. They have helped tremendously putting things together. I like that they stay in contact with us. The two caregivers sent have been high quality people.

Anonymous_6708

I can't think of anything besides better training. They could just check in more.

HENRY L B

They help me with everything. I like that everyone who's come here were professional.

DAPHINE K

I don't have to work to get my house straight, so they help me very much. They could improve on getting more help, sometimes the nurses do not come by.

CONNIE C

They have made it positive because the lady is helpful to her. They make her life easier by helping her get in and out. I like that they are on time, and they do what they are supposed to be doing.

KENNETH W_1

My caregivers have helped me the most by doing the job they're supposed to do. A while back, one caregiver helped me with my bath, cleaning the floor, and washing my clothes for me. I like that they're prompt. When they get somebody, they're ready to get to the job. I like when they help me.

JOSEPH O

They mean a lot to him, the help they do is tremendous. I like how caring they are.

PATRICIA B_1

The 24/7 presence is critical for us. The ability to provide cleanliness and to deal with someone as seriously disabled as my wife has helped me as well. I like how this agency presented their services, and they helped me get resources on services they do not provide.

ARTHUR F_1

They didn't do what they were supposed to do. I was paying too much for a service that wasn't high quality. My biggest issue was transportation, and I can just take a taxi. The caregivers were always on their phones and wouldn't talk to me. There were only a few who engaged with me and were good.

JOANN B

The provider takes initiative. I would recommend my caregiver.

JAMES R_1

I like the people that came. They were helpful and competent. I like that they had a 12-hour shift. A lot of other places didn't offer anything but an 8-hour shift.

SONYA A

I have them for my wound care and for daily assistance. They need more employees to cover needs.

Anonymous_6614

They were here for me and my wife. I like that they were timely and listened to understand what our needs were.

CHARLES G_1

They kept him clean. I liked that they did a good job keeping my dad comfortable.

GLENDA H

Some of the ones who come out push her to do more, and that is helpful. I would like that to be more from everyone. They communicate well.

WILBERT A

They help with everything I need help with. I have no complaints. I haven't had any problems.

RICHARD L_1

They can make my life easier by coming when they said that they are coming. They are late and suppose to have gloves. They don't show up half the time.

DAVID W_1

They could have a greater impact if they could just improve the scheduling. The agency needs to improve their scheduling.

FRANCIS M

They have helped him socially and they are able to communicate with him. I like the caregivers. They are caring and prompt.

DORSEY THOMAS W

They were respectful with the things I did need. I like the people, they are very nice.

KENNETH W

The agency has tried to make sure we have a caregiver. I like this agency because they gave us good quality caregivers.

KENNETH M_1

It is disconcerting for the client to have different aides every week. They are working with us, but we have had at least 12 different aides. I would like more communication with the office. I need someone who knows the people that can get more aides. Different people answer and then disappear.

MARTHA O

I need help with shopping and keeping appointments. They are good. I have macular degeneration and so I needed some help with some things. I like that they were able to work with my schedule. They allowed me to have the minimum hours that I needed.

NAKEAN H

I feel like my provider is helpful with cleaning. I would like to see them address the situation directly to the client when there are problems.

ELI W

They have helped the most by sorting out my messy stuff in my room, making it neat and tidy. I like the flexible hours.

Anonymous_6459

They could just be a little more consistent with the care. They could try to get someone covering the care that I need at all times. There is a lack of consistency at times.

Anonymous_6449

They offered companionship. I like the convenience.

RONALD H

They have vacuumed and cleaned. I like the person that they have coming in.

RYLAND B

They are cautious about how they handle their patients. I like that they are on time.

GEORGE B_1

They should do what they say they are going to do. They should show up and not cancel appointments. They could let me know when they are aren't coming.

LILLIAN B_1

The girl I have now is excellent. She does a lot for me because I have been really sick. She helps me with everything. For one thing, they need to learn how to tell the truth and return phone calls.

Anonymous_6429

They helped me get better. I liked that they did what I asked them to do, and most of the time, were very reliable.

NORMAN A. S

The agency has professional caregivers. I like this agency because they answer my questions.

LINDA S_3

The agency make your life easier by having more communication. People will not show and no one knows why. They could pick up the phone and communicate.

PATRICIA R_1

They can improve by getting the patient information correct. They could improve with confusion with the clients. The wrong people have come to the home.

TYRONE G

I have a male caregiver, and he provides companionship. They are very prompt.

MARY ANN W

I honestly don't know. They were responsive to our needs when we needed them.

JOYCE C_2

The agency was there to assist in whatever she needed like hygiene and her bed. I liked that it was easy to work with.

Anonymous_6263

Being a companion to my aunt. They meet the need that I requested.

RITA L_1

They have helped my mother by keeping her company.

Anonymous_6300

The thing about having someone available is good. They are more organized and dependable than my last company.

DOROTHY S_1

When I need to change her schedule around, she and Care Advantage are accommodating. I like the fact that I have a good aide who takes care of whatever I need.

JAMES H_2

They do what I request them to do. They are always on time.

ADOLPH H

They have made it positive because of the company, warmth, kindness, and tender loving care that they provide. They go the extra mile to make the patient feel special. I like that they make sure to get a fill in for us if somebody calls out.

SHIRLEY B

I am constantly making sure that the caregivers are doing what they are supposed to. Communication, especially in terms of last minute scheduling or rescheduling clients who hasn't shown up, can be improved.

WALTER P

They responded quickly. They sent great caregivers. We had some that didn't show up. They were quick to respond.

THOMAS M_1

They have been able to provide great service consistently. I like that they are very friendly and accommodating.

Anonymous_6118

She does not take too much time off. I am sure she can do something better but I cannot think of anything. I appreciate that they gave me one person who is attentive.

RHONDA M

They sent a lot of different people with different skill levels. Ultimately they were able to get the things done to maintain my diet in that respect. If they are sending someone to perform light housekeeping it would be nice if that person actually had light housekeeping skills.

MARGIE M

They try to help her move around in her bed. They help her get a little stronger. They try to find a good caregiver. They try to find a caregiver that is able to be specific with certain needs.

BUFORD C

They were there when I was not there. They were picking up times when they were not allowed to, so they were getting paid twice for the same hours causing scheduling issues. We did not have coverage sometimes because of that. I would like improved staffing and training on what they can and can't do.

NADINE R

It has been very helpful as far as the changes I have had to endure from my surgery. I guess I would say the scheduling.

DAVID T

He was a lot happier having the personnel from them. The quick response when we needed to start services and the effort to cover them was really nice.

LATISHA J

I get to rest. I feel like I have more time to make my appointments instead of having to struggle to get places. It is a big help. I like that they have really good communication. I have always had my days staffed.

ALICE G

They can have a type of subscription and do what needs to be done. The person that I have prior was soliciting and didn't tell me about it which is what I wanted.

Anonymous_5943

The availability of aides to cover shifts and the customer service has been good. I think communication between the different aides would be a request I have.

MARGARET S

They help with things like keep her company and they talk to her. I like that they seem to be attentive to our needs and care about us.

ALCATROUS J

Care Advantage has made my experience positive by being there when we need them. I would recommend Care Advantage more if they screened their caregivers more carefully

CRAIG G

The last 4 weeks have been good. We had to go through a few bad caregivers, but we eventually got a good one. Some of the caregivers don't know what they are doing and don't come but then I have caregivers that are wonderful like Stephanie.

NANCY J

They have given me a good aide to help me. They need to answer my calls because I have trouble getting an answer and them returning my calls.

CARMELITA C

They have been helpful to me and have found caregivers for us. They know what they are doing and they do a good job.

DAWN K

They have helped the most by giving a caregiver who was capable and willing. I like that we had people available when we needed them.

JAY R

We only had two visits with the caregivers so thy didn't make a huge impact on anyone's daily life. We wouldn't recommend them to others. We were told that that the agency would send us vaccinated caregivers and they did not.

LEROY J

The agency can make my life easier if I could get more help with him. I like this agency because they keep in touch with me.

CAROLYN R

They made my experience positive by giving me the chance to go to work while feeling that the client was safe. I like Care Advantage because the nurses that showed up were professional friendly and attentive.

ANGELA A

They are very helpful, they do the laundry and cleaning up and that is really good. I really like that they respond to my needs when I need something.

WILLIAM W

I would not have been able to care for him otherwise. Everyone that I spoke with to set things up were great. Everyone kept in contact with me and they recommended someone in my area.

MARION W

It was good, but I felt we needed more support for the level of care needed for her. I would recommend them because they provide consistent care, but I never got to the point where I thought it was great service.

EDGAR R

The lady I had working with me was very good. I would recommend them as far as the caregivers.

TERRY AND HOLLY F

They could have made my life easier by charging a lot less and having more professional staff. I'd like to care advantage to improve on their cost and quality of service.

KUM G

This agency is very responsive. This agency should notify you when no one's going to show up.

MANUEL B

No one showed up, so that was definitely not good. There was a no call, no show. No one showed up for the scheduled appointment! They also did not call us back until after three or four attempts at contacting the office staff.

JOAN S

They were always focused on my well-being and improvement. We meet lots of people and they would come on time and truly cared.

CONNIE R

They could be better at communicating with us. They should be better at following up with us.

DERRICK H

They keep the house clean and they take out the trash for me. They have helped us a lot and they have worked with us.

YVETTE W

I am blind, and they have come in and organized my apartment. I have 3 women that come and each one of them is so nice, and they ask me what needs to be done. I even had to tell them to rest because they are hard workers.

DARLINDA B

They helped me get back on my feet when I came out of the hospital. They were timely. They took good care of me.

JUAN P_1

They were prompt and well managed. Care Advantage was genuinely caring.

CURTIS P

They could have been professional, courteous, respectful, and honest. They need to improve their unprofessionalism, how they speak to people, their nastiness, and their rudeness.

WILLIE RUTH S

We were able to find a caregiver quickly and they have stuck with us. It has been convenient and easy.

JEANNETTE E

I feel that they need to call the night before when nobody can cover the shift. They do not give us enough time to know.

NATALEE F

Before them coming, I could not leave the client alone and therefore could not get out at all. Now I can schedule and make appointments. They have been very responsive and price-wise they seem to be in line with the norm.

KENT D

The caregiver didn't intrude at all. He always came on time and left on time. I called to schedule and they'd send someone out.

CARLOTTA A

They are a great help. Once they do get out there, they will do a good job. They can show up when they say they are going to show up. I have had a lot of people not showing up when they are supposed to show up.

Anonymous_5229

Stephanie is great and Rose is outstanding. Others come in and they eat first. One caregiver says that it was not their job to dress my mother. They are on their phones, texting, and talking. Rose has bent over backwards to help us. I have had to get other people to do the care. When they say they are going to call, they should call. They should offer services. We don't ever know for sure if they are going to show up. We think they are going to show up and they say that they don't have anyone an hour after they were supposed to be there. Not all of their staff is vaccinated.

Anonymous_5140

They provide a lot of help. They help me with bathing, toiletry, changing linens and that type of thing. I like how they are prompt and willing to do things.

SHERLEY T

They had great costumer service. I liked that when we needed them to come out the were always there and they were very kind.

CHRISTINE W_1

They were there for her to take care of her. I liked that they were on time and did a good job while they were there.

JAMES O

If all the employees had some kind of consistency. There are individuals who have had a positive impact, but as far as a whole it is an average impact. There is a lot that needs improving, such as having a backup plan in case someone is unable to come out to provide care.

MARIA C

They're here for me when I need them. They do what say they're going to do.

DIANA S

They have helped me get my day started and accomplish things every day. I like that they work with me for whenever I need a caregiver that day.

Anonymous_4932

We needed someone to watch her and when she needed help they left. We have some difficulties with consistent staffing. We had an aide watching my mom and she left with 4 hours left to care.

RUTH ANN M

They have been very good and have done their work. They have taken care of her pretty well, I am satisfied.

NANCY S_1

They did what we were not able to tend to, their presence was also good. They were reliable, very nice people to work with.

RUTH P

They are very helpful. It is hard for me to accept help but I need the services. It has been very impactful. It has helped me to have things done. I do appreciate the people that were sent to me. They are efficient and do what they are supposed to do.

KATHRYN S

They sent in the best, most caring caregivers that could have been. They also got her care up and going right away. I have already recommended them to another resident.

ROBERT S_2

They are great most of the time. Compared to what my mom had to go through, they did a lot better for my dad. They actually send someone who has a conscience and takes care of this person who cannot talk or defend themselves. When they come in they work. They are so much better than my mother's care where the people who came in sat and got insurance pay out.

ELIZABETH G

The work that Felicia has helped Elizabeth with, like helping with the cleaning and straightening up, has been helpful. The aide that has come out seemed to be very efficient.

JACKIE T

The caregivers who did show up were very good. They helped out a lot. It seemed like we never know who was coming and when they were coming. Whenever I called, they always said they were looking for someone.

LELAND S

The agency could have had more professional nurses. The caregivers were very unprofessional.

CATHERINE E

When they hire people, they need to have better qualifications. They need to improve their communication.

HERB A

They could be more aware of the client's needs, be more responsive to them, and to act more compassionate. They need to have the employee be on time and stay awake.

Justus68

Our loved one needed 24 hour experienced care for a serious, debilitating illness. On many occasions, the caregivers seemed as if they had no training at all. We had instances of caregivers rolling our loved one into the rails of the bed, not helping when our loved one was choking, not be cleaned or changed properly, sleeping on the job, arriving late or not at all, etc. etc. Many calls to the office and to the headquarters did little to help. I would not recommend this company to anyone

HATTIE R

Without these services I'm receiving, I don't know what I will be doing. My body doesn't want to cooperate with my brain. They are caring and have responsible people. The caregiver who comes here is very attentive. She asks questions and does her job well.

GWENDOLYN G

They could have more time doing care like a bath. They could have more contact with the caretaker.

POMPEY AND MAUDIE S

They send the people when we need them and they are on time. The people they have sent so far have been good.

ELEANOR B

The girl who did come was wonderful with my aunt. But she always had to be reminded of what to do, she never knew what to do automatically. I would like there to be more communication on their part. And aides who actually show up for work.

LINDA H

They have given valuable assistance and they helped me get better. They are very caring and know what they are doing.

SHIRLEY M

It was great, since I'm in a different city. I also could not travel due to the virus, so it was mentally liberating to count on this company. I like the quick response any time I call.

BARBARA G

They need to have training so they can recognize various symptoms with patients. They need to screen the aides that come in a lot.

PATSY D_1

It helped for her to have someone here to talk to and that she felt comfortable with. I would like it if we could get more care on the weekends. I do like all the nurses that come to provide for her.

BEVERLYE E

She has helped us by doing what we need to do. She is proficient. It would depend on the caregiver, the one that we have right now is able to understand what my wife needs.

JUNIOR D

He has someone to talk to so he isn't down anymore. She is always on time.

JESSE B

They have helped my health get better. They let me exercise. I can also assist my wife now. They are prompt and on time.

CLARENCE T

My caregiver will make sure I have taken my medications and that everything is sanitized. This agency has provided me with a great aide. She is always ready to work.

MARY C_3

The young lady was able to come 7 days a week so the hours worked very well so there was special care. The young lady was very professional and caring and loving towards my mother. They kept in touch with me. They were able to answer my questions and supply needs.

SAMUEL N

They do things around the house for me. The caregivers are very kind.

LILLIE C_2

They make me feel confident. They have good quality of care.

SHEILA Z

They have done what I have I asked them to do. The quality of the people is good and they are well managed.

AYANA G

It was good to have a helping hand, but because she was new, the professionalism was not there. There were times where I would ask the caregiver to do something, and it was not done well. The professionalism and communication was not there. I did not like that they send different people everyday. There was a time that they sent someone to the house and she was good. I requested her permanently. I knew I was moving and I asked to have her the rest of the week. They ended up taking her off the schedule, and did not get someone to me until the end of the week.

PHILLIP L

We couldn't believe how she acted in the house. She never stayed the time that she was supposed to and would leave early.

ROSEMARY M

She took care of her and made sure she was bathed and dressed. They do not have very good communication with their employees or with the clients.

CAROLYN D

They broke the shredder in my house, so I had to replace it. They replace the caregiver if they need to.

DAVID P

We wanted the caregivers to help more with ADLs, such as bathing and toileting. They could have had better screening and background checks with their staff.

MICHAEL P_1

I literally love Care Advantage. I even wrote a letter and an email just to tell the people thank you. I'm so grateful that Home Care Pulse called to do a survey because I have been trying to figure out who to thank. The ladies are fabulous. A friend's son was using the bad company, and I told them about Care Advantage, and they switched, and now, she has not gone one day without having coverage.

Anonymous_2779

It was nice to know it was being taken care of. For the most part, everything was good. There were a couple times the caregivers didn't click.

FRANCES M

They need to send caregivers who are qualified and who want to do the job. The aides need to be trained better in manners and having consideration for the patients.

WILLIAM L_5

Without it, I wouldn't be able to work. They could improve the office staff and communication. Sometimes people don't come when they should.

Anonymous_2777

The caregiver being here gives me a chance to go outside the house and do what I need to do. They could keep me aware if there are any problems regarding the VA renewing the contact so that I'm not sitting on pins and needles.

Anonymous

We have two excellent caregivers that rotate the nights. If they were not there, I would have to be there. The communication between the office and the family members needs to be better. It is getting better, which is good.

Anonymous

They did well at taking care of my mother. They could improve communication.

TYRONE F

They could be more knowledgeable, and there should be more communication between the office and the staff. They should have better employee training. We've had trouble with the caregivers on the weekends. Sometimes, we get someone on the weekend, and sometimes we don't.

PURCELL D

They should just be dependable. They should be on time.

DR. THOMAS S

I have someone who can help me in and out of the pool and get in to my bath. I like that the people that come here and take care of us. We have one person that comes here, and we like her.

MABLE B

The representative they sent, who provided the service, always came as scheduled. They interacted with her as a friend. I think they should have notified us that the service was to be stopped. I did not find out that Humana did not provide payment for the service. If they had told us that in advance, it would have been better.

TERRY T

They have helped the most with helping me shower and take care of myself a little better. I like the caregiver that I have.

AARON M_2

We had workers who wouldn't show up for work, which made us need to change doctor appointments. They need to have workers who are more trained and qualified to do the work. They should make sure they do the job instead of sleeping in.

SYLVIA F_1

If I need anything, they are willing to do it. They are great company. I can talk with them and have a good conversation with them. I liked that they have all been really kind and sweet people. They are always ready to do what I ask them to do.

SANDRA W_11

She does whatever I tell her to do and doesn't question me about what I want. As soon as I tell her to do it, she does it right away. A lot of the girls are blindsided when they come in. I think the fill ins need to be better trained. They do not do something that I thought they would do. When I do call, they do try to go above and beyond to get someone in here.

PAUL F

They are providing me with supportive services to help me do better with my life. They provide an excellent service.

ROOSEVELT F

My first time around, I have nothing negative to say. They spoke to him like he was their own parent. They are both engaged and concerned. I am very impressed with that. They are prompt, and they know their job. I have learned from my caregiver as well. They are patient.

BARBARA C_1

She was able to follow the directions I gave her regarding what needed to be done. The girl was very nice and qualified.

WILLIAM C

They needed to show up on time. They did not do anything right. They just watched TV.

MARY S_1

I would just need more help and can't afford it. I would like to see communication with the main office for scheduling.

VERNA L

The caregivers need to be on time. They could go above and beyond what they are required to do. A lot of times we don't have an aide show up and that's the problem we run into.

MAXINE S

They could improve the communication. I would like to see communication improved and I like the quality of the services.

SHIRLEY S_2

They have helped out the most by doing my home care. They do cleaning. I like the work that they do.

ERIC G

She gets into his world. She will interact with him. Others have not interacted with him at all, but she is willing to to do what he wants. They need to communicate more with the staffing. I'm not familiar with my son's paperwork, and I have asked several times about it.

SHIRLEY W