BrightStar Chesapeake

Offers Home Care

52 Reviews
Call (800) 973-1841
BrightStar Chesapeake (800) 973-1841
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Reviews of BrightStar Chesapeake

52 Reviews Write a review

Home Care Reviews for BrightStar Chesapeake

March 13, 2019

By Terry D_1

I am a current client of this provider

Everything they provide is above and beyond what I expected. They're always on time, and they are here when they say they will be here.

February 25, 2019

By Frankie J

I am a current client of this provider

I'm not invalid, but I cannot use my dominant arm. She does things that I cannot do. The caregivers are very clean. She does things well. When she cleans, it is done well, such as the bathroom.

February 25, 2019

By Suzanne P_4

I am a current client of this provider

The facility that she uses has 24 hour care, but I was forced to add BrightStar Care on top of the care the facility provides because they said they couldn't handle her care. It is not helping me at all, besides the fact that I am paying double. They could improve their communication. Several times we have had issues that the clients wouldn't come out of the facility, but we still had to pay them.

February 04, 2019

By scorp

I am a current client of this provider

We currently have a great aide for our morning shift, she’s a regular and dies a great job. However the night shift and weekends are a big problem. There seems to be a recurring problem of aides not showing up at all and then Brightstar cannot get in contact with them. We’ve had to wait sometimes 6-7 hours for them to find a replacement if we’re lucky. Sometimes no one shows up. Its a big problem that I thought would go away but it hasn’t, it’s gotten worse. Aides are late often as well with bad excuses as to why they’re late. They need to get a handle on all this cause we’re looking for a replacement as I write this.

January 16, 2019

By Marshall S

I am a current client of this provider

It's good that I get the shot. I like the fact that I can call them or call the nurse and ask her for advice.

December 15, 2018

By Deitriet C

I am a past client of this provider

They helped me by giving me a little time, and they helped her with personal care. They gave excellent care and they always let me know when they were coming.

December 10, 2018

By Phyllis C

I am a current client of this provider

It is easier for her and for me. She has the same caregiver that she has developed a relationship with. She looks forward to her coming. They are very conscientious. They haven't dropped the ball on making sure someone is out there. Communication is good.

November 27, 2018

By ZOE C

I am a current client of this provider

My mom basically needs 24/7 care. I chose a different agency, and that fell through. They were able to come in and quickly fill in the void. They're responsible in the office, and send paperwork to the insurance company so we can get reimbursed quickly. They handle their business well. They are expensive, but they're professional.

October 24, 2018

By Garland L

I am a current client of this provider

She helps me by giving me my medication. I think they are really good. The lady that comes is flexible and she helps me out a lot.

September 17, 2018

By Keith C_1

I am a past client of this provider

They should have given me more exercises. They helped me do exercises.

August 24, 2018

By Vicki S

I am a current client of this provider

They help me with support and by being there. Their nurses are very good and they are on time. They know what they are doing.

August 08, 2018

By Mary C. R

I am a current client of this provider

They help me tremendously. She helps me do things and she takes me places. I love the person I have. She's wonderful and I would recommend her to anybody. I had several before I got her which were a problem. Since I have her, I would recommend BrightStar Care to anyone as long as they have someone they like.

July 19, 2018

By Howard T

I am a current client of this provider

They have been here every day to do things I need done. They have been very receptive to my needs.

June 27, 2018

By Dawn M

I am a current client of this provider

They've helped us in allowing my loved one to stay in her own home. It takes the burden off of the family members as far as her activities of daily living go. We've been using them for several years, and we've been through good and bad. They do what they say they are going to do though.

June 20, 2018

By carol k_4

I am a current client of this provider

First of all, they are the ones that clean her up and that's something I can't do. They're excellent. They're on time and thoughtful. The quality of care and they are very patient.

June 14, 2018

By Sandra W_5

I am a current client of this provider

Before them coming, my mother never had any bed sores, but now she does. They don't move her. They need to work on their communication and the aides don't know what to do. I've cancelled an aide in the past and they still sent the aide to my house. I've also asked for regular aides to be sent, and they still don't send a regular person.

May 29, 2018

By Anonymous

I am a past client of this provider

Some of them were better than others. A couple of the aides we didn't care for. They stayed on their phone and weren't punctual. They aren't anything special. Some caregivers, we did not care for.

May 25, 2018

By Adriana J

I am a current client of this provider

I am a 24/7 caregiver so it gives me time to go the bank and run other errands. They are dependable, on time, and friendly people.

May 11, 2018

By Mona

I am a current client of this provider

Someone always has to be here with my loved one. I haven't had any problems with the staff showing up. They are dependable and do what they are supposed to.

May 10, 2018

By Joan K

I am a current client of this provider

She is more than I could ask for. She reminds me to take my medicine. She is good about everything. BrightStar Care tries to please me. They do the best they can.

May 04, 2018

By Joseph

I am a current client of this provider

We got BrightStar for my wife last February. It's recommended, and one that my insurance accepts. So far, their services are good, and they provide what we need at that time. Overall, the caregivers are good, they bill monthly, and they send the invoice to my email. They take care of her personal needs, and they let us know if there's a problem.

April 25, 2018

By Tammy J

I am a past client of this provider

The therapist is great and to the point. She worked with me after the surgery. They helped the most with stretching and getting back to walking. They gave me confidence after the surgery. They explained to me why they did what they did.

April 06, 2018

By Durand E

I am a current client of this provider

I would never recommend them to anyone. When the client was scheduled to get shots, they needed to come on time, but they came late. They need to be more professional. The last time I had a problem getting shots, I did not feel BrightStar Care did everything they could to help. They were nowhere to be found.

March 20, 2018

By Karen J

I am a past client of this provider

The ladies were very professional and very considerate of my mom. It was a good relationship. It made a lot of difference. I think that my mom responded to their level of care, their politeness, and professional demeanor.

March 20, 2018

By Robert H_23

I am a current client of this provider

The services are good, but I do wish I could just have one or two caregivers instead of having four different ones. They are taking care of me until I get all the way better because I was hurt really bad.

March 14, 2018

By John W_10

I am a current client of this provider

The nurse that they sent to do the infusion knows what she's doing and if very professional. She's capable, courteous and shes bonded with my family. It's more than I expected. This is necessary for me and I forget sometimes.

March 14, 2018

By Nancy E

I am a current client of this provider

The nurse that they sent is perfect and my husband is comfortable with them. The staff have been very responsive. It gives him someone else to look at for a while and it gives me a break.

March 07, 2018

By Lynda H

I am a current client of this provider

The nurses are really good because of their personalities, compassion, expertise, and timeliness. They do need more nurses, though. It seems as though there is a lot of nurse turnover. They are in the home for six hours. They do come in on Saturdays, which isn't ideal because my husband is off. While she is here, she is very professional and kind. She'll watch movies with me and do her work.

January 11, 2018

By Joseph F

I am a current client of this provider

The young lady, Sabrina Rich, in the morning was very personable and really cared to do her work the right way. Some of the others were helpful. They can do things that I can't do. They were skilled and knew how to do things.

December 15, 2017

By Angela S

I am a current client of this provider

BrightStar Care has sent four nurses in the last two months. I like consistency. BrightStar Care can make sure to train their caregivers better.

December 08, 2017

By Jeffrey WB

Other

I have known several of the folks on the BrightStar Care team for a number of years. From recent interactions with their staff I can say that they are courteous, professional, understanding of patient needs, conscientious, committed to quality care and hiring top rate employees, and also to training of their employees as it pertains to leadership and caring for others, both personally and professionally. BrightStar Care is doing it right!

December 07, 2017

By Sabrina H

I am a past client of this provider

BrightStar Care was able to find a qualified, certified caregiver for my son. BrightStar Care provided good care during the week, but it was difficult to find care on the weekends.

November 21, 2017

By Torria W

I am a current client of this provider

BrightStar Care is very convenient with their hours and location. BrightStar Care has made a positive impact on my life because they have been able to allow me to go on with my day while my family is being taken care of.

November 21, 2017

By Jay R

I am a current client of this provider

BrightStar Care is reliable. BrightStar Care makes life easier because they help me.

November 16, 2017

By Doug M

I am a current client of this provider

I have recommended BrightStar Care before because they have great people working there. BrightStar Care makes my life easier, and it makes my loved one's life better.

November 14, 2017

By Mrs. S_4

I am a current client of this provider

I don't have a whole lot to say one way or the other with BrightStar Care. They only come a few times a week, and sometimes they are unreliable. The service is fulfilling. BrightStar Care is doing their job, but sometimes they don't show up, which is really frustrating. I need to always have someone to help my husband who is in a wheelchair.

November 08, 2017

By Kenneth D_3

I am a current client of this provider

I would tell a friend about BrightStar Care because it's convenient to have the help. My life is easier because I have someone to help with the clothing and bathing of my loved one. It's not as stressful as it could be.

October 24, 2017

By Dearthur D_1

I am a current client of this provider

BrightStar Care is a professional agency. The services from BrightStar Care have made life easier for me by doing what they are supposed to do.

October 20, 2017

By Edward H_1

I am a current client of this provider

I would tell a friend that they can trust BrightStar Care. BrightStar Care makes my life easier because they are reliable.

October 13, 2017

By Adele P

I am a past client of this provider

The office at BrightStar Care was very thorough. The caregivers helped Adele take care of her hygiene and do some light housekeeping.

October 13, 2017

By Edith L_1

I am a current client of this provider

BrightStar Care provides care for us periodically. I can't leave my mother home alone, so it is nice to have someone with her.

September 27, 2017

By Aaron M

I am a current client of this provider

I would tell a friend that BrightStar Care is a good company because they provide dependable caregivers. BrightStar Care is very helpful because they allow me to keep working by caring for my wife.

September 19, 2017

By Dwight R

I am a past client of this provider

All of my caregivers were punctual, nice, and kind. They did what they were supposed to do. BrightStar Care cooked, cleaned, and took care of me as far as getting me cleaned up and things like that.

March 31, 2012

By mighty

I am a current client of this provider

They offer wonderful services and accomadate all the needs of my Mom which can vary week to week- we are very comfortable with their staff and are pleased with the reliabilty
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About BrightStar Chesapeake

BrightStar Chesapeake is an in-home care provider serving Chesapeake, Virginia and the surrounding area. BrightStar Chesapeake offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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