BrightStar Care Houston/The Woodlands

Offers Home Care

37 Reviews
Call (800) 973-1841
BrightStar Care Houston/The Woodlands (800) 973-1841
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Reviews of BrightStar Care Houston/The Woodlands

37 Reviews Write a review

Home Care Reviews for BrightStar Care Houston/The Woodlands

December 27, 2018

By Melvaf

Other

The company where I am employed has been working with BS Care for many years. A few months ago, I was assigned a file with BS Care Houston/The Woodlands. I have to say I am very pleased with their services. They have provided excellent care to our patients. Also; on a timely manner provide reports and concerns, answer all our questions and go above and beyond the expected care and service with professionalism. Great staff. Thank you BS Woodlands.

December 11, 2018

By _16

I am a current client of this provider

They provide a nurse to put a needle in me. They send qualified people to do the required work. The nurse that I have is great.

December 11, 2018

By Sherrie S

I am a current client of this provider

They are able to take my loved one to where he needs to be so I can go where I need to go at the same time and not be the one caring for him. They provide someone at the times you need them.

December 10, 2018

By Donald Owen

I am a current client of this provider

The service provided has been very well and I am well pleased. If/when an issue arises they handle it very quickly. One caregiver in particular that I like and have had on and off since I started care is Elizabeth, she's very willing and helpful. Adella is also another good one. The agency has been extremely quick to get me the care that is needed.

November 07, 2018

By Terri M_1

I am a past client of this provider

They could be more cost-effective. They did a good job at taking care of my mom. They were very organized.

November 07, 2018

By Rodney M_1

I am a current client of this provider

The first four weeks were good, and they actually had people show up. Now, they are not showing up when they are supposed to. They need to communicate better and stop lying to me. They need to be honest about when caregivers are going to show up.

October 23, 2018

By Barbara C_3

I am a current client of this provider

They help me get through the day with all of the things that we are doing and all the things that we have to do. All of the ones that I have met have been really nice, attentive, and courteous. I like their attitude. They seem to be very efficient and willing to do anything that would help out besides just taking care of the person that they are in charge of.
Provider Response
Thank you so much for the kind words, Barbara. We really appreciate you taking the time out to share your experience with BrightStar Care. We work hard to meet expectations like yours, for you and your loved ones. We are here to make things easier for families. We hope you will share your experience with friends, and please follow and like us on Facebook. -AH

September 20, 2018

By George J_2

I am a current client of this provider

They help with travelling and home care. I like the schedule flexibility and the home care personnel that we have seen.

September 20, 2018

By John W_18

I am a past client of this provider

She was in hospice and they help keep her comfortable. The nurses were great, but we had an issue with staffing to care for my mother. They called one afternoon and said the person that was supposed to come didn't come and they didn't do anything about it.

August 10, 2018

By James G_6

I am a past client of this provider

The impact was very positive. They helped out when I needed help as the caregiver. They were very flexible and responsive, and efficient to fit our needs. Everybody seemed to work together as a team, and they even worked with the other company.

August 10, 2018

By Anonymous

I am a current client of this provider

Having them here with me for companionship is helpful. They are emotional, spiritual, and professional. They have provided me with emotional support when I wasn't feeling well.

June 26, 2018

By Ron T_3

I am a current client of this provider

I like their quality, and it is a pleasant experience when dealing with the personnel.

June 21, 2018

By Phyllis Kay W

I am a current client of this provider

I can't do all the things because I have a broken ankle. She helps me out in the shower. I have the greatest caregiver who helps me. I have no worries.

June 07, 2018

By Karen F_4

I am a current client of this provider

They participate with her, which allows her to be social. They're helping her with regular skills, like going to the bathroom. Some did her nails and helped with thank you notes. I only had one issue when someone not showing up. They are on time very friendly. They make an effort with my mom.

May 14, 2018

By Karol B

I am a current client of this provider

They help me to get my husband to his doctor's appointments because I can't handle the wheelchair. It would be a bad situation without them. I have gotten very good aides that have come out and helped us. They are exceptional in that they are empathetic and very concerned. They are ready to do anything they can think of, and they offer to help. They don't leave until they are sure they have done everything they can.

April 11, 2018

By Marla L

I am a current client of this provider

The caregiver they sent to us was extremely helpful and did everything I asked her to do. We do not use them all the time, but when they do come they help my mother do her exercises and with baths.

March 29, 2018

By Ann M

I am a past client of this provider

They were very prompt in returning any calls or giving me any information. They provided their personnel at the time they said they would. When I need someone, I will call them. Some days it was meaningful and other days it was not because he was only half conscious or slept most of the time they were here. We felt their knowledge and experience was something we wanted to have on hand so if the situation changed they were much better to handle it then we would be. We felt it was important to have them on hand.

March 22, 2018

By Sandra F_2

I am a current client of this provider

They are very professional. They're very attentive and they really take the patient into consideration. I don't know if I would have made it through any of this without BrightStar Care. They're wonderful.

March 08, 2018

By Pat L

I am a current client of this provider

When I ask for the same caregiver every time I get her. They help me to shower, help me to get dressed, and do my laundry.

January 18, 2018

By Steven D

I am a current client of this provider

They appear to care. The caregiver I have now appears to care. They've made it much easier because I was down to one shower a week, now I have three. It's made a huge difference.

January 16, 2018

By andymeadows22

I am a past client of this provider

Turnover by staff is absolutely terrible. My grandmother went through so many caregivers I lost track of how many she had. Worse than that though was the fact that items in the house started to go missing. She has never had anything stolen before and the only change was the bright star employees being in the house. Items that went missing: a $1300 neckless, $300 cash, phone chargers, williams sonoma kitchen towels that were a gift from me, her steak knives, and a few other household items. Ownership did not care and defended the workers saying it couldn't be proven and they made no effort to reimburse for the losses even though they are insured against this happening. I wouldn't refer them to my worst enemy.

December 21, 2017

By Lawrence C

I am a past client of this provider

They did an exceptional job for me. They took care of everything that needed to be taken care of while I was recovering.

December 08, 2017

By Madeleine C

I am a past client of this provider

I felt very confident with BrightStar Care. I think the caregivers were very competent and prepared. It's nice to have caregivers who are very nice to me, and I didn't even have any problems with them.

November 08, 2017

By Gail R_1

I am a current client of this provider

BrightStar Care at least calls and follows up and makes people available. BrightStar Care has helped me twice a week by giving me a caregiver to come by and take care of my mother.

October 23, 2017

By Rebecca Y_2

I am a current client of this provider

I would tell a friend that BrightStar Care has been reliable and responsive. BrightStar Care has made life easier by sending caregivers who ask me what they can do for me and that they help me to carry in my groceries for me.

September 28, 2017

By Sandra S_1

I am a current client of this provider

BrightStar Care has pretty good people for the most part, but I have had a problem with the staffing on a few days. My mother is not very happy with BrightStar Care sending different caregivers all the time, and a few have not been to her liking. For me however, it is great because I can go to work!

September 28, 2017

By Pam M

I am a past client of this provider

I would tell a friend that BrightStar Care was always here, and I didn't have to worry about someone not showing up. BrightStar Care made life easier because I couldn't lift my husband and they were able to transfer him and bathe him.

September 23, 2017

By Trisha S

I am a current client of this provider

I would tell others that BrightStar Care has very capable CNA's. The service provides me with the knowledge that someone is taking care of my loved one.

September 19, 2017

By Sandra F_1

I am a current client of this provider

BrightStar Care is very professional. The services make my life a lot easier. They help him with getting up and out of bed, bathing and dressing, and getting him out of the house. They help with a myriad of things.
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About BrightStar Care Houston/The Woodlands

BrightStar Care Houston/The Woodlands is an in-home care provider serving The Woodlands, Texas and the surrounding area. BrightStar Care Houston/The Woodlands offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


Photos of BrightStar Care Houston/The Woodlands


Services and Amenities of BrightStar Care Houston/The Woodlands

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Blood Work And Other Medical Care
  • Walking Wheelchair Assistance
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Ethics

Payment options

  • Insurance
  • Credit Card
  • Payment Options Extra: Ach/Debit

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: HCSSA

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BrightStar Care Houston/The Woodlands

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