Provider Response
We value your business and appreciate your feedback about our service. Our office staff works diligently to staff and schedule all shifts as requested by our clients. Some of our employees are also family caretakers and when urgent family medical conditions occur, they may not be available as planned. We notify our clients promptly of any changes and offer them the option of a replacement caretaker or no coverage for the shift. We understand that a replacement caretaker may be inconvenient, but our goal is to provide experienced assistance to keep clients safe and minimize additional work.