BrightStar Care Plano, TX

Offers Home Care

119 Reviews
Call (800) 973-1841
BrightStar Care (800) 973-1841
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Reviews of BrightStar Care

119 Reviews Write a review

Home Care Reviews for BrightStar Care

December 03, 2019

By Lori W_3

I am a current client of this provider

They are taking care of me, and I really like my nurse. They need to keep in contact and make appointments of when they are supposed to come out.

December 03, 2019

By Jessica A

I am a past client of this provider

Some of them were good, and some were not so good. I do not expect them to come and visit with me. I expected them to do their job, then leave. If I had a friend that can get up and do things for themselves and just need a little help or therapy, I would recommend them. The therapy people were good. If the person is very handicapped, I would not recommend them because they can't come for long enough. Time, especially at our age, means a lot. We can't wait a long time for someone to come several hours late or not come at all.

December 03, 2019

By Lauren B_3

I am a current client of this provider

I don't have to go to the hospital to get assessed, my nurse can just come to my home. Everyone is really friendly.

December 02, 2019

By George F_4

I am a current client of this provider

He's very happy with the service that he gets. He likes the people that attend to him. They look out for him and go the extra mile. I like that they're reliable and consistent. They have good employees. I appreciate them as much as he does.

November 18, 2019

By Staci S

I am a current client of this provider

It helps because we can have it done in the home rather than going to the doctor's office for a couple of hours. I love the caregiver that has been coming every time. I like that we have the same nurse coming each time.

November 14, 2019

By Alicia J

I am a past client of this provider

There were a few times that they could have given more warning with people coming. The communication is great.

November 13, 2019

By Tamara W_1

I am a past client of this provider

It wasn't at all helpful. They can spend more time with the patient. They're getting paid thousands of dollars, and I don't think that it was worth it. I was very disappointed with BrightStar Care. I felt like I didn't receive adequate therapy.

November 13, 2019

By Ulisses G

I am a current client of this provider

They save me a trip with going to medical city. I haven't seen anything over the top, but they come and insert the line so that I can get the TPN.

November 13, 2019

By Bob E_2

I am a current client of this provider

I leave her at home four days a week, and she would be very confined otherwise. Now she is able to go out and do things. This makes her life better. She wouldn't be able to do these things otherwise. We were impressed with the presentation. The guy got our application through the insurance quickly. He was very responsive and had good follow through with the referral.

November 12, 2019

By Kelley O

I am a past client of this provider

In the past, I would have been terrified to do something like this, and they made me feel comfortable. I liked the caregiver we had. She was very accommodating to me and never made me feel uncomfortable.

November 12, 2019

By Christina L_2

I am a past client of this provider

She did what she was supposed to do, explained what she was doing, and did things efficiently. What she did helped me get better. My aide was extremely knowledgeable. She was a great friend in a time of need.

November 07, 2019

By Charlotte G_1

I am a current client of this provider

I'd like the nurse to do more than take my vitals. I feel like the nurse is just coming and doing the basics, and I feel like it's a waste of money.

November 07, 2019

By Pramani C

I am a past client of this provider

They helped her move around more since she has a hard time. The caregivers were very friendly and nice.

November 04, 2019

By Maria M_12

I am a current client of this provider

They are just here so that I can go to work. They help out and take good care of him. They are very accommodating and accessible. The people are very nice. They give good care.

November 04, 2019

By Janet K_2

I am a current client of this provider

He cannot do without the service. It is the difference between being healthy and sick. I get a live being when I call. They do everything on time and accurately.

November 04, 2019

By Kristine S

I am a past client of this provider

They helped the most with building back my strength. They are very consistent and caring.

October 24, 2019

By Leslie M_3

I am a current client of this provider

They are extremely beneficial. My husband has ALS, and there are specific needs we have beyond just being elderly. So far, they have been able to meet those needs and are able to do what they said they could. They make navigating insurance painless.

October 24, 2019

By Bobby L

I am a current client of this provider

All they are doing is changing mt dressing. They all tell me they will come at a certain time, but they all get here about 2 or 3 hours later.

October 24, 2019

By Janet F_13

I am a current client of this provider

They help me by doing the things I need for my care. They shower me, make me to meals, change my clothes, and put toothpaste on my toothbrush. The scheduling and availability of caregivers needs to be improved.

October 23, 2019

By Francis W

I am a current client of this provider

I have to have them, so that has a big impact. They do their job well. They are usually on time.

October 21, 2019

By Virginia _2

I am a current client of this provider

They could be a little bit more consistent. I would like to see the same people over and over instead of not knowing who is coming. I would like more consistency with the people that they send on the weekends, but I know that is not always possible.

October 14, 2019

By Anonymous_2616

I am a past client of this provider

It helped with my mobility. We had a couple nurses that were not representing the agency very well. One of them fell asleep while they were here, one of them came in wearing dirty street clothes. Once they found the right fit for me, it was great, though.

October 14, 2019

By Jackie W_6

I am a past client of this provider

There are individuals who helped me figure out what I needed to do to get better. They are prompt and thorough.

October 11, 2019

By Kimberly R_2

I am a current client of this provider

It has been good. They help me the most with rehab. They have been good, courteous, and caring.

October 03, 2019

By Carolyn B_15

I am a current client of this provider

I like that the aides come to me at a scheduled time. I like the agency's people because they just handle things well, from the calls, to nursing, to physical therapy. The insurance guy and the physical therapist are great.

October 03, 2019

By Sherryl D

I am a current client of this provider

It is definitely a plus having them come to my house and being able to do the services in my home. They need to notify the patient when they make changes to their schedule.

October 03, 2019

By Lillie S_1

I am a current client of this provider

They have helped the most by sending the nurse on Monday. I like that they are nice.

October 03, 2019

By Anonymous_2639

I am a current client of this provider

They could actually show up on time and not cancel last minute. They could have more nurses that are available.

September 11, 2019

By Joseph R_10

I am a current client of this provider

They are very caring, and they do good work. I like them because they are dependable and on time.

September 11, 2019

By Karen B_16

I am a current client of this provider

They bathe me and help clean up my house. They could follow up with how the caregivers are doing.

September 06, 2019

By Vincente N

I am a current client of this provider

When I needed a caregiver on an extra day, they sent someone, and she was able to give me the services that day. I like that they have the services that I need.

September 06, 2019

By LLanneh G

I am a current client of this provider

He needs his therapy, and it is very helpful. They always have their stuff together. They are easy to communicate with.

September 06, 2019

By Delois W

I am a current client of this provider

She shows that she cares by helping with situations I have. I like the nurses and the care that I get.

September 06, 2019

By Tina J_2

I am a current client of this provider

They could make his life easier by making sure that there is going to be a caregiver there. I would like them to improve the service from the caregivers.

September 06, 2019

By Melanie C_3

I am a past client of this provider

We were no longer worrying about what my mom was going to do in the middle of the night, and I knew she was being taken care of. The people that were helping my mom were really good.

September 06, 2019

By Barb _1

I am a current client of this provider

I live out of town, and they provide night-watch services. They are attentive to our needs.

August 22, 2019

By Linda M_16

I am a current client of this provider

I love my BrightStar nurse. She is professional, caring, prompt, and will call me if there are any issues. The representative is very professional. She is open to me with asking questions, she explains things, and if there is an issue, she takes care of it for me.

August 22, 2019

By Philip P_1

I am a current client of this provider

BrightStar Care is doing a good job. They are punctual. I like the scheduling.

August 22, 2019

By Leonard J_1

I am a past client of this provider

He felt like it really helped. They worked really well with my father. They came out and helped us, and she was very nice. We appreciate everything they did for us. They are very dependable.

August 22, 2019

By Russell S_2

I am a current client of this provider

It allowed me to get out the hospital, and I was able to start up at work again. It was a huge impact! The only thing that is keeping it from a ten is that my caregiver is consistently late.

August 22, 2019

By Noel V

I am a current client of this provider

They helped me with my day-to-day living because of my surgery. They fit my needs. They were courteous, they scheduled things timely, and they scheduled my exercise program that I need. Everything else worked out.

August 22, 2019

By Elizabeth J_1

I am a current client of this provider

She's made recommendations to change the items the pharmacy sends to make it more practical, and we couldn't ask for a better experience. I appreciate the nurse I have because she tends to go above and beyond. She brings me little gluten cookies because she knows my dog likes them.

August 20, 2019

By Beverly S_6

I am a past client of this provider

They showed up on time and did everything they were asked to do. I liked their response time as we asked for services in a short amount of time.

August 16, 2019

By Brad L

I am a past client of this provider

They worked out really well. They provided care when we needed it. They are flexible, and they work with me.

August 14, 2019

By Michelle L_2

I am a current client of this provider

The service is just backup, so I don't expect it to have much of an impact. I enjoy the convenience.

August 07, 2019

By Carolyn R_8

I am a current client of this provider

They do what they need to do. They come on the days they are supposed to.

July 24, 2019

By Anonymous_2115

I am a past client of this provider

They were very dependable and there when I needed them. I liked the ease of working with them, and I trusted them.

July 24, 2019

By Taha A

I am a current client of this provider

They have helped me get back on my infusions, which helps me in my daily life. They are flexible and willing to work with you.

July 19, 2019

By Roberta L_1

I am a current client of this provider

They help me maintain the ability to be able to do normal things. They are pretty accommodating on scheduling.

July 18, 2019

By Scott H_1

I am a current client of this provider

I'm handicapped and can't help with my husband, so the caregivers do it for me. The agency knows what they're doing and they seem to have been trained.

July 09, 2019

By Ann A_7

I am a current client of this provider

They assist my mother when she needs to go and do errands, and it frees up her time and makes her happy. They're on time, and they take great care of my dad.

July 09, 2019

By Rick F_3

I am a current client of this provider

They could call us the day before to let me know when they are coming. They were one week in, and the nurse only showed up one time, so that is kind of a problem.

July 09, 2019

By Dennis A_3

I am a past client of this provider

It would have been nice to have them more often throughout the week, but I understand they could not do that because of our insurance. Their communication was amazing. They did everything they said they were going to do in a timely manner.

June 20, 2019

By Roberta C

I am a current client of this provider

They find us help for the times that we need it. Everybody is very nice and friendly.

June 11, 2019

By Michelle K_3

I am a past client of this provider

They were helpful by answering questions, and if I needed resource information, they could get that to me. I appreciated their communication.

May 22, 2019

By Abdul A

I am a current client of this provider

The therapy helps me a lot with my movement and range of motion. Also, I can easily understand what they're telling me. They're a good agency because they're sincere and hard-working. They know the challenges that I'm facing.

May 22, 2019

By Monique G

I am a past client of this provider

When they were there they were helpful, but the last few weeks we had to take time off. They could have faster communication. If they aren't going to show up, I need to know. I ended up having to find other care because the last lady cancelled the night before and I had nobody to replace them. They could have better communication, they called at 9 PM on a Sunday.

May 14, 2019

By Andrew D

I am a current client of this provider

They have identified what needs to be worked on and have worked on it. I like how they are punctual.

May 14, 2019

By Telina P

I am a current client of this provider

The nurses stay with my mom so that I don't have to. They're responsive through text, email, and phone call.

April 22, 2019

By Courtney R

I am a current client of this provider

It would have a greater impact if the medicine worked better. I would like to not get phone calls.

April 22, 2019

By Perry C_1

I am a current client of this provider

It's not the agency, it's just the overall situation. They can only do so much. There's not really anything. We've had them for two and a half years. Overall, I would say they're doing a pretty good job. I've already recommended them.

April 11, 2019

By Sabrina _1

I am a current client of this provider

There are no problems. They are here when they say they will be. The nurses that come out are friendly and good at getting my IV started.

April 08, 2019

By Katie V

I am a current client of this provider

They have made things easier by providing care that she needs, including the ability to take her where she needs to go so she isn't house-bound and can get to doctor appointments. I like that they are fairly responsive and that most of the people they have sent to help my mom have been pretty competent.

March 19, 2019

By Aleyamma I

I am a current client of this provider

They will help me with my personal care. The person who comes to take care of me is very confident and wonderful.

March 15, 2019

By Anonymous_1631

I am a current client of this provider

They could be on time. They were running a bit late and it threw my schedule off. We like that the people are very professional.

March 08, 2019

By Patricia _1

I am a current client of this provider

They're available for me when I need the care. They've been right on top of it. I like the caring attitude. My nurse is just about as sweet as she could be. She's very informative and knowledgeable and just very caring.

February 22, 2019

By Michael R_4

I am a past client of this provider

They did well, but I'm not satisfied with what I was able to accomplish. I explained what kind of help I needed, and they did what I asked.

February 20, 2019

By Griselda C

I am a current client of this provider

It helped to know that I did not have to do the infusion myself. I felt a lot more comfortable and they offered to come to the house and help me out. I enjoy that they are very helpful, they can answer my questions, and they work with my schedule.

February 15, 2019

By JLP _

I am a current client of this provider

They talk to my family and don't ignore them. They come in and do what they have to do. She is another adult who I enjoy talking to. I would recommend them. They keep their appointment times. If they are going to be delayed, they will call or text me.

February 15, 2019

By Mike W_5

I am a current client of this provider

They have improved our lives very much. I don't have to worry about them as much; they provide security. I like the flexibility and they are usually able to find somebody even on short notice.

February 15, 2019

By Kathryn M

I am a current client of this provider

They are there when she needs someone overnight. It was getting difficult for me to do it and then do day care during the day. They are professional.

February 15, 2019

By Judy Z_1

I am a current client of this provider

My husband looks forward to them coming, and they give me peace of mind. I like that they are flexible, they communicate, and their nurses have been fantastic.

January 24, 2019

By Janet B_7

I am a past client of this provider

They needed to communicate better. They should screen the girls better and listen to the customer better.

January 18, 2019

By Anonymous_1163

I am a current client of this provider

They should have a clear idea whether or not the caregivers should bring their own food when they come over. They need to take the feedback about what caregivers they are sending. They should call to ask me how it went.

January 15, 2019

By Mary A_28

I am a past client of this provider

At the beginning, we really were impressed and they gave the impression that they wanted to do their best. From my limited experience, they needed to be a little more mindful of what we needed.

January 11, 2019

By Paul M_17

I am a current client of this provider

They did light work in my apartment after I was injured. They are good and they work.

January 11, 2019

By John C_17

I am a past client of this provider

They did good for my dad. They helped him out and they did everything they were supposed to do. They had a really good staff and we were satisfied with the services.

December 13, 2018

By Julio C

I am a current client of this provider

They've been very beneficial. They come whenever I need them to come. They work in a timely manner, they're very nice, and they do a good job. Their personality and attitude are awesome.

December 13, 2018

By Vicki W_1

I am a current client of this provider

They meet my needs. The schedulers are great and the caregivers are great.

December 12, 2018

By Kimberly H_3

I am a current client of this provider

They reduce my anxiety about work and give me peace of mind about not having to monitor the quality of care that the nurse is giving. I like that they are prompt and conscientious.

December 08, 2018

By Debra N_1

I am a past client of this provider

The owner could have been more in touch with what was going on and she was only out for the money. She had no compassion. They did a horrible job.

November 28, 2018

By Harold H_3

I am a past client of this provider

It shortened my therapy, I got back to driving sooner, I got back to working sooner, and it was good for everybody. Everything really boils down to the PT that is assigned to me. They sent me someone who knew about knee replacements and had a lot of experience. I couldn't image anyone better.

November 28, 2018

By Mike W_1

I am a current client of this provider

They are just very professional and responsive to all questions, and they inform me when there is a scheduling change. They always let me know the patient's needs and what's going on.

November 27, 2018

By Jose Antonio H

I am a current client of this provider

They are able to help anytime that I need it, all I need is to call them. They give very good services to me.

October 30, 2018

By Lan H

I am a past client of this provider

They provided a caregiver that was by her side. I would tell someone that they provided someone who was conscientious, nice, and became part of the family.

October 26, 2018

By Rashida R

I am a current client of this provider

They are really proactive in responding to us, and they are very accommodating. They are professional and trustworthy.

October 24, 2018

By Ronnie B_2

I am a current client of this provider

I would like to have more consistent caregivers. I like the care, but I would like to have just two caregivers coming into my home.

October 19, 2018

By Emily S_1

I am a current client of this provider

They help by having my chemo at home which helps me not be as sick. The nurses are extremely sweet, dedicated, compassionate, and caring. They are always willing to help you.

September 18, 2018

By Kathleen (

I am a past client of this provider

The impact was very positive. We really needed it. We had a good experience. I thought they were very professional, and I liked pretty much everyone.

August 20, 2018

By Anonymous

I am a current client of this provider

They do a very good job and they are conscientious. I have to inform them if the caregiver is not up to standard and they work on it. They train their people well and are easy to reach.

August 10, 2018

By Michelle T

I am a current client of this provider

I don't need them, but I believe they need to pay attention when people need services. I'd recommend them more if they followed what they said. They never followed up. The insurance authorized occupational therapy, and they forgot to let occupational therapist know it was okay. We didn't have a problem with the aide.

July 11, 2018

By Katiuska C

I am a current client of this provider

They are patient, they listen to me, and they aren't in a rush at all. They provide six to eight hour infusions. The nurses come to work as a team and they manage their time very well. They were very responsible and provided confirmation of the nurse coming the day before. They even came on a Sunday to do some blood work. The nurse went into the office, came back, and drew my blood. They are very responsible and they are nice too.

June 25, 2018

By Anonymous

I am a current client of this provider

We have been lucky to get a caregiver that is proficient at working with my loved one.

June 07, 2018

By Judith T

I am a past client of this provider

I don't think I needed it that much, but the doctor insisted. They helped by being there. It was nice to know that if I fell, there would be somebody to back me up. They were efficient, they showed up on time, and they seemed to be very professional.

May 10, 2018

By Sheila K

I am a past client of this provider

They administered my IV, and they explained what was going on and what I needed to do. They were very cheerful. The people were extremely nice and they seemed to know what they were doing. They were very careful. The only thing is that a couple of the caregivers had problems where they were missing parts to their equipment, so they either had to come back or they had to call someone.

May 10, 2018

By Janet H

I am a current client of this provider

My mother is unstable, and it gives her and the family a lot of peace of mind to help her, and it gives her someone to have a conversation with. They are pretty consistent and they do everything they can to treat my mother with the care she needs.

May 10, 2018

By Mary _2

I am a current client of this provider

I think we're working on the communication, a little more feedback about what is going on would be helpful. I think there had been an established relationship with my brother before, and now I'm trying to establish it with me in addition to my brother. They were dedicated to listening to my feedback and getting us the right person. I don't know if that's consistent with all their people but we got a good person.

April 06, 2018

By John B

I am a past client of this provider

They were very caring people. They had good attitudes and tried to help my wife as much as people. She got along with them really well. They took over some of the duties that I found difficult like cooking.

March 26, 2018

By Diane M_9

I am a past client of this provider

I work in health care and we had three caregivers. Two were great and one was terrible. Up until the time when the second caregiver came in, everything was fine.

March 07, 2018

By James J_4

I am a current client of this provider

Everything that they have done has been great. I like that the nurses are professional. They have made my life easier by making my life better in giving me my IDIGs.

February 15, 2018

By John H

I am a current client of this provider

It took me a whole hour this morning to get my breakfast because they could not communicate well with me. It seemed to me the caregiver didn't know what a scrambled egg was. They don't know how to help me. It took an hour to get an egg, and I had to call BrightStar Care to get the issue resolved.

December 18, 2017

By Wanda C

I am a past client of this provider

BrightStar Care knew their product, was very kind, and the aides knew how to help me get in and out of the door. I was scared I was going to fall and I was recovering from a broken hip. The aides were there to help me.

December 11, 2017

By Donna K

I am a current client of this provider

BrightStar Care is excellent. They go out of their way to accommodate. BrightStar Care's care provider is self-motivated and does everything that my mom needs done without being told. She goes out of her way to make her life easier and get extra things done for her, like going to get her lunches, yard work, house work. She is absolutely amazing.

December 07, 2017

By Beti W

I am a current client of this provider

I use BrightStar Care for transportation. The services from BrightStar Care are the only way for me to get to the doctor's office.

October 18, 2017

By Jonathan B_1

I am a past client of this provider

BrightStar Care is a thorough company. BrightStar Care's services gave us the ability to get out of the house.

October 18, 2017

By Anonymous_1204

I am a current client of this provider

I can't think of what I would say when recommending BrightStar Care. BrightStar Care's caregivers are nice people.

September 27, 2017

By Joe G_1

I am a current client of this provider

BrightStar Care has always met my needs. BrightStar Care has enabled me to do what I want to do. I've only used them for a limited time. So far they have helped me get out of bed.

September 26, 2017

By Rose H_1

I am a current client of this provider

BrightStar Care needs to be cheaper.I am living on a fixed income and my bill was very high so I'm going to have to let them go. BrightStar Care does the washing, sweeping, and whatnot around the house. My caregiver is only here 4 hours a day.

September 22, 2017

By Tim G

I am a current client of this provider

BrightStar Care is responsive. BrightStar Care allows me to go out and work while my husband is well-taken care of.

September 20, 2017

By Anonymous_363

I am a current client of this provider

I would like BrightStar Care's employees to be better trained with patients with my loved one's condition and have better behavior in the workplace.

May 20, 2015

By Matthew Calloway

I am a past client of this provider

Brightstar has been wonderful with my mother. From the very beginning the owner came out to meet with myself and the owner, I knew this would be a good fit. He really took the time to understand my mothers needs and made sure the caregiver was a good fit. Mary took care of my mother for two years, and I could have not asked for someone more compassionate. I have recommend Brightstar to other friends as well.
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About BrightStar Care

BrightStar Care is an in-home care provider serving Plano, Texas and the surrounding area. BrightStar Care offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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