BrightStar Care Greater Austin Pflugerville, TX

Jesus O

They fed my wife when I wasn't able to. The two people we had were personable, outgoing, and passionate.

Jack H_7

Provide more consistent care, 1 or 2 caregivers so we don't have to start from zero every time. I'm not sure if they can do anything about it but the shortage of caregivers is frustrating.

Raya S

I'm still trying to do the things they taught me. When they started I could barely walk. Now I'm using a cane. The physical therapy they send is amazing. They're on time and respectful.

Anonymous_5031

We get a few caregivers that are really nice and engaging. I like that they've worked with my schedule.

Christine M_8

It gave me peace of mind that my wounds were healing well. I thought they were very responsive. The nurses knew what they were doing and were informative.

Norberta G

They did what they were supposed to and very patient. They were able to provide what I needed.

Sylvia S_4

They helped us the most by sending good people to our home. I like that they were professional, efficient, and caring.

Jere H_2

I had to go in for back surgery, and I didn't know that I would need it. I liked my therapists. I had two, and they were both just wonderful! It was just a wonderful experience.

Deborah L_1

The services have been a positive impact. They provide the medication I need. The services I get from the nurse is wonderful. She is good at what she does and I feel comfortable with her.

Anonymous_3625

They've helped me with my medicine. They take good care of their clients.

Teresa R_1

I thought that they were good overall, but when they were done with my case, they constantly called me. I had two different nurses with them, and the second wasn't very professional. She had a more relaxed attitude, took of her mask, and didn't show up on time.

Kristine D

I wouldn't have been able to go back to work without them. They were so courteous and I didn't think I could ever walk again. They were amazing.

Carolyn I

They come up with extra activities for my wife to do to stay busy. They have done a great job with my wife.

Deborah C_3

They have helped me the most by trying to get the wound that I have had for 3 years healed and taken care of. They also try different things if it isn't working. I like that they are punctual, are very nice when they get here and are interested in how I am doing.

Jennifer C_9

I was able to communicate with them and they helped me figure out the trauma and how to make it heal. I like the rationalization I received from the nurses and staff.

Jerry B

It is keeping me out of the hospital. I like that they come and give me the shot here at my house.

Rafael R

The wound care lady helps me out a lot. She goes out of her way to help me with my medication because I did not know how to pronounce them or what they were for. The PT did not show up a couple of times.

David F_10

The most helpful part of the services was the wound care. I like the nurses, that was the main thing.

Robert M_38

They are punctual. They have good communication and experience.

Sandy C_14

It took too much time away from me to try to train everyone that came through the door. I needed consistent caregivers.

Colette B

I've had frustrations but it wasn't a good experience. They could get back to me when I call. They could have called about upcoming appointments and scheduling.

Diane M_10

Since COVID-19 they were very careful and wore their masks and that is very important to me. I like their punctuality, how attentive they are, and if I need to reschedule they are very understanding about it.

DB

We have been happy with BrightStar Home Care Greater Austin. It's taken us a couple of caregivers to find the one we like, and the current caregiver we have we really like. And we were able to ask for her only and she's the only one we have, we were not able to do that for the other ones. We only have her 2 days a week. The caregivers really like their owner, they like who they work for, and they're very loyal to their company. They assist my mom and me with taking vital signs, and anything we need. The caregiver from BrightStar was very knowledgeable, she takes my temperature and makes sure I'm okay. She changes my sheets, and she's a worker. This is the third agency we've tried and we were not happy with the other ones. This one we like.

Sigifredo P

She has taken care of me really well. I like the nurse that has been assigned to me. She goes out of her way to make sure everything is taken care of.

James B_33

They can be consistent with who shows up. They can interact with us. We get different caregivers. I think some of them have been better than others. We aren't sure which ones will be here. We don't know what they will be doing each day.

Elsa Marie R

They were really good. I loved the way they showed me how to work within my disability. They need to follow up after the first evaluation. We had requested a call back three times and on the third time they finally did a call back.

Tracy M_3

The nurse is great. She is dependable, knowledgeable, and on time. I like their ability to communicate.

Megan P_2

It allows me to get ready to get back to work from maternity leave. I like their ability to provide the same caregiver for the most part.

Kayleen

My sister is using BrightStar Care Greater Austin. She is bedbound, so they get her up with a hoyer lift into her chair, they clean her colostomy bag, empty the catheter bag, tube feed her, and bathe her. She's full-care. The caregivers are doing a good job, and I'm very satisfied. We have them for 40 hours a week, so sometimes the caregiver can't make it, but they're very consistent in sending a replacement.

Bill William T

He came three days a week, and he did it well. The aide I had was pretty good. He got me moving around.

Alison E

They help get me all the services and supplies that I need. They work with my infusion pharmacy to make sure everything goes smoothly. I like my home health nurse. I've had complicated cases with items that weren't normally in stock, and they worked with me to get those.

Guadalupe M_1

They need to be more respectable. They could get better trained caregivers.

Steven E

There isn't much they could do to make my life easier. Life is complicated. They address my needs. They are efficient and easy to access. They have good staff.

Greg V_1

My nurse is flexible, so if I have a conflict, she can reschedule with me. The reason I like them is because I like my nurse.

ls123

Service is excellent, timely and reliable. I’m extremely happy with my experiences with Brightstar Critical Care Nursing. Nurses are superb, insurance staff is outstanding and office staff responsive. I highly recommend them.

Michael K_7

The caregiver simply does everything. She is always one step ahead of me. I like the person that is giving the care. I don't know much about the agency, but they keep me informed. I get calls when there are changes, but my caregiver does a great job.

Claudia G_1

Our caregiver is very capable, well trained, has a positive attitude, and is professional and close to our family. We've had a good experience with the agency, so we would recommend them. We have an outstanding caregiver who comes five days a week.

Scott B_7

There is nothing in particular they could do to improve, but nobody's perfect.

Clara G

They have helped me because I can't walk right now. The service is excellent. The women they have sent are very hardworking and honorable.

Deborah F_2

They help build strength. They are very responsive.

Vicki L

I didn't have to worry that my mom wouldn't eat dinner, and that someone was there to clean up her dinner and get her ready for bed. The agency was always willing to work with me when my mother didn't like a caregiver. They didn't make me feel bad for changing them.

Velma L

If I could have the caregiver here every day, I would. It was a great help with my routine, and we'd go out walking and do all the steps. The caregiver was very friendly. They would talk about my injury. They'd tell me it's okay to just do what I can after the surgery.

Amanda M_1

It's made it a lot easier for me to get out and do things, as well as have more energy. I don't feel so tired anymore. It's very easy and accessible, so I can get out of the home.

Shantiana

The people looking for other people do well at following up Once in a while I have had people coming who haven't always given an introductory call.

Bobby B_1

The services should be longer, especially the physical occupational therapies. They could improve the schedule and maybe just stick to a time frame.

Brad J

They were fine, they had a physical and occupational therapist and helped him figure out how to do day to day tasks. I liked how everybody was really nice and worked with him well.

Robert H_15

They did therapy with me. I appreciate them coming to the house because I couldn't move very much.

Anonymous_1147

There's not really much of an impact. It hasn't really changed my daily routine at all. If I'm being honest, the caregiver I've had has been a sweet caregiver, but when they care for me, they are not very gentle. I can usually tolerate it fine, but with the last one, it was difficult.

Laura K_5

I have a very good caregiver who stays in touch. She drains my lung twice a week. She has helped make my life so I can live it. My caregiver is wonderful and goes above and beyond. She comes when I need her.

Fernando S

They took care of me. They were nice.

Brianna R

They are there providing for her needs, and they have been helping her for years. The nursing is great, the flexibility is great, and I have no issues with anything.

Teresa C_2

The caregivers have been very helpful. The caregivers have helped the most by being there and assisting me. They could send someone consistently instead of sending different caregivers all the time.

Ryan A

They have helped me the most by helping me change my dressings. They could provide 24/7 care for me.

Ethan C

The services are very important because they let us do the treatment at home instead of in the hospital.

Shayne H

They have helped him by showing up when they were suppose to. I like that they are very easy to work with. They have a can-do response. The caregivers show up when they say they are going to show up.

Miguel O

They give us all of the services in the house, and they make sure that all the medication and everything comes to us. When I do not have the nurse, they try to find another to cover us.

Sarretta M

Knowing that someone is going to bet here to help if she needs it has been good. She fell yesterday and hit her head, and they weren't able to directly help us. One representative called back and gave us a bunch of good information and advice. They are a good company, but they seem to have trouble with consistency and sending the same caregiver.

Anonymous

I've had some issues with the office and caregivers, but they're being resolved. I have to have help for things like getting dressed.

Catherine M_6

They seem to care for me and are invested in my recovery process. They have made a dramatic impact on my life because I was barely able to do things for myself, except I still walk with a cane. The physical therapy process has helped me to be able to maneuver around my home and the occupational therapy has helped me to do things in alternative ways.

David V

BrightStar Care is responsive and attentive to questions and requests. BrightStar Care's services provide therapy in my home so that I don't have to travel for it.

David M

I would recommend BrightStar Care because they are always on time, reliable, knowledgeable, and if I have any questions, I can call them. They work well with me. If my loved one didn't have the services, we would have to go out and go to a facility. It's not easy for us to be able to do that. I have back problems, and so there's not a lot I can do to help my husband with his mobility.

Ernest S

BrightStar Care is efficient. BrightStar Care made it pretty easy for me.