BrightStar Care Lubbock Lubbock, TX

Cynthia R_2

They are very friendly and prompt. They like me and I like them. They help me get up and down my steps and walk.

Marylene S

I like that they are reliable. I appreciate the good care they provide me.

Dale L_2

They contacted me to make sure everything was going good. They are prompt with the service and are honest.

Kendall K_1

They helped the most with wound care and able to change her dressing and all since I did not know what I was doing. We really like the nurses and they all are very nice.

Kristal H

Things came right to our door as we requested. I just liked they were always calling to make sure we were okay.

Nevaeh'lee R

I liked that there was a consistent person coming. I liked that everyone was friendly, and they explained what they were doing.

Kathy H_14

She comes on time and I think that is good. I like everything about them. She puts me through what I am supposed to do and she comes three times a day. I really like her.

Terry P_4

They are getting my wound to heal again. I like that they know what they're doing and how to do what they need to do.

Anonymous_4025

They were very helpful. They could improve communication.

Linda S_36

They helped me get up and moving. They are very pleasant and nice to be around.

Danee D

The nurse goes out of her way for me, and she will come stop by and check on me. I can text and call my nurse even if she is not working, and she will still come and help me.

Christopher S_1

She comes out and takes care of my wound. I like the nurse that comes out.

Christopher C_5

They just made sure everything was okay. The RN I had was extremely friendly and they were all friendly.

Breanna M

They help me improve my goals. They call and check up on how I am doing.

Lee Ann S_1

I like having someone that comes around to help every so often. She comes regularly. I like my caregiver.

Anonymous_4051

They got everything done quickly. This agency is very accommodating to whenever I had appointments.

Cynthia G_8

She would work on my back and it would feel a lot better. She was really good with me and did everything she was supposed to.

Cameron D

So many times in life I wouldn't be getting the ideal amount of care but with BrightStar I get more than enough. Everyone is nice, and they get things done in a timely manner.

Robert W_20

I had a machine on my foot and they were the only ones who could help. I could actually talk to the nurse that came out.

Brenda H_8

They should've provided stronger exercises. They were only here for two weeks. They sat on my couch and asked me to flex my foot, which I already did in the hospital. I rehabbed myself more than they did for me.

Linda ,

She really does a great job. They are just very efficient and knowledgeable.

Juan M_2

He was able to gain a lot of strength with the exercises she did with him. He continued doing the exercises she left him. They got him though the 6 weeks we were without therapy after her. The caregiver lady was super nice, understanding, patient, and helpful. They spoke a different language so she communicated everything to me in English so I could explain it to him. He only speaks Spanish.

Karen V_10

I needed the therapy that they provided. I enjoyed the therapist and the nurse that they sent me and they knew what he was doing.

Dora R

They helped me with care from the hospital. They were just good.

Alice, A

They are able to help out with medications. It's good as far as I can see. They are really good at what they do because my brother is a difficult person to work with.

Nancy J_9

Physical therapy was great in helping me be more mobile. Physical therapy was great.

Anthon R

They informed me on how to take care of my wounds. I enjoyed the caregivers that came over. They were knowledgeable.

Mary H_86

They got me up and moving, and now I'm just walking with a cane. I really liked the contact. I knew exactly where I stood and when they were coming. I always got a text message to stay informed.

Kelly J_3

They help get my legs working better. They know what they are doing.

Gena P

They could have communicated among their team. They were supposed to do IV. They could communicate better.

Rodney T_1

They help with exercises to build my strength up. They are helpful and they showed me what to do.

Carlos A

I like the quality of care. I like the people that come and help me.

Jeffrey R_1

It made us feel a lot better. They are very comforting.

Theophluis W

I need help with my bottles and the bandages. I like that they take care of their business and they do what they say they are going to do.

Olga G_4

They told me how to do the exercises when they weren't coming. They talked to me before they came about what they were going to do. They followed the doctor's order.

Antonio M_3

I can't reach my toes. They change my bandages and remind me to ask my doctor to re-order things I'm running out of. He doesn't mind helping me put my compression socks on. I like that they work around my schedule. My caregiver is really good at what he does. He explains what he does to me.

Michelle, B

They have minimal impact on him, but there's not anything more they could do. Honestly, I think they need to treat their employees better. They have some really good people who deserve more than they get.

Merrill S

I have a lot of problems. She helps me doctor all my problems every day. I think the aides are good people. I like that they're here for me. It really helps.

Arvil P

The therapist does my exercises with me. They are excellent. The providers that come out are excellent people.

Felix T

I would rate them higher if I could. The nurses love me very much. I like that the nurses always take care of me. The nurses go above and beyond for me.

Henry G

There's nothing they could have better, they did fine. They're very easy to get along with.

Anonymous_4093

The therapist helps him so much. She makes it very easy, but they make it so hard. They screw his therapist over all the time. She turns in times, and they alter that to what makes it convenient for pay for them. The therapist that works with him is amazing but it seems like the office cannot keep his authorization in check. They then blame it on the doctor not signing off on it, so they are not turning it in on time.

Dennis W_2

They helped the most in showing me things that I could do to improve and how to do it. I liked that the nurses were all professional and nice.

Francisco F_1

They check my vitals and change the bandage I had for surgery. The caregivers are really helpful and they treat me well.

Veronica J

The services are motivating. They have helped the most through communication. I like the people at the agency.

Anonymous_3990

They gave me infusions. They can have better communication.

Robert T_12

They help me move my arm and my legs. They have been great with everything.

Megan C_4

She changes my port and makes sure I'm okay when she leaves. She'll start doing more later. I love my nurse. She does an outstanding job.

Angela C_6

They are trying to help me with my blood sugar and my dialysis. Everybody is nice and sweet.

Brandelynn F

The services were disruptive. The agency was constantly calling trying to send people to my house. Different people unknown to me were repeatedly calling to come to my home. Some unknown person would call me letting me know that he was coming to my home 30 minutes before he was supposed to come to my home.

Donna B_20

I am progressing with them. Everybody is great. The therapists explain everything completely so that I understand.

Debra H_8

Being nurses, they are a lot better about wrapping wounds than we were. They've been very good, and if for some reason they wouldn't be here, they would call, so I wouldn't be waiting anxiously.

John F_13

They help the most in being able to come to the house and not have me go out. I like the workers and therapists that they have.

Dessa C

They helped the most by performing something that I was not able to do for her at that time. I liked that they were really friendly and communicated really well with us.

Cecilia B

They need to provide services that I need. They need to have caregivers that will help clean.

Micah R

They do his therapy with him and stick to a routine. They need to have better communication.

Dwayne M

They have helped the most in getting my range of motion back. I like the caregivers that BrightStar provides.

Benny V

They take care my medical needs. They're quick to take care of things and they're available to help me.

Colleen O

They have helped the most in providing me infusions. I think that BrightStar needs to hire more staff.

Pablo V

I think there needs to be more information about what I can and can't do. Up unto the last week, I have had the same home health nurse, but then I got a new one. I think you should have the same one throughout the process.

Justin S_1

They provided the care that I needed. They changed my dressings and if I had any questions, they could answer them right off the bat. The nurses were all professional and personable. They were enjoyable to deal with.

Anonymous_3960

I'm getting wound care and it's helping a lot. I'm feeling better now. They're courteous and try to do a good job. They're pleasant and thorough as well.

Diane P_17

I have a kidney drain behind my back, so I wouldn't be able to do it without them. My nurse is very kind and makes sure I have everything I need.

Lesa J

It is not just a job to them, they really care. I like the nurses I have.

Charlena B

They tried to get my wounds redressed. I had a lot of tape issues. I liked their friendliness.

Zulema G

My wound has been getting better. They aide is on time.

Zayden G

They helped the most with communicating and being very friendly in taking care of everything that he needed. I like that everyone is very friendly and that they worked well with us.

Anonymous_4003

I don't think their costs are the same as what I got billed for, so they could make that easier for me. They need to have better connections with the patient and their family.

Laura M_16

They were only here for one week, but it helped a lot because I didn't know how to care for burns. Everyone that was here was very caring towards my loved one.

Jessue L

It is a good service. I like the fact that they have in home care.

Beverly E_2

They helped the most in being here for me and checking on my progress. I liked all of the nurses that came out to help me. They were concerned with me and that everything was going well.

Kathy B_19

We had a lot of things going on. I did not have the time to get to the hospital and they fit the bill. They were just excellent, the care we got was excellent. They took care of what we needed.

Janet E_3

I had to have 3 emergency surgeries on the same day so I was not able to wrap my own legs or bend down. I have to have my legs compression wrapped, and they have taught me other ways to do things.

Laura, O

They were here for us every day, supported us and gave us confidence. They treated us well and were always friendly. They always tried to be on time.

Otilia, G

They helped the most in helping my husband heal from his surgery. Its a very good company. They attended to my husband very well to help him heal.

Robert V_12

They could make my life easier by having the appropriate tools that I need for my care. The caregiver doesn't have the right equipment to exercise my arm.

Ross B_2

I don't have to do it by myself every day. They have provided good service for my husband.

Anonymous_3921

They tried to treat my wound with things my doctor said weren't good for me. They could have had more supplies. They used all my home care supplies instead of bringing their own.

De'Aun P

She comes out and changes my IV and pick line, which I cannot do myself. She is very personable.

Olivia L_1

The physical therapist has helped me learn how to walk with a walker. They call or text me to let me know what time they are coming and they are prompt.

Luis, R

They need to be on time and show up when they say they will. I have had to call several times because they didn't show up when they said they would.

Chris E_1

The promptness of services is great. They have all been really nice and helpful.

Jose A_1

They are helping me the most with their home care. They are providing me the care that I need.

Dora T

They give me ideas about more things I can do. I like the people that work for them and that they're very nice and on time.

Jose G_2

The attention that they bring their clients is excellent. That is the most helpful. I like everything about the agency. I like the attention that they give me.

Dawna S

With OT and PT, they teach me things that make my life easier through the healing process. She pushes me to a healthy point. I couldn't do it on my own.

Thelma J_1

They did a good job at cleaning my wounds. They were on time and they did what they were supposed to do.

Anonymous_3902

They can skip the parts of physical therapy that I do not need. Then only do the parts I do need. They can have better communication on when they will be at our house.

Lindsey H_2

They were very convenient and good to be with. They were easy to work with and easy to schedule with.

Nipsey M

I was stuck in bed and they came every day and made me smile. I like that they come every day, they are really nice, they are social and professional.

Dorothy O_4

They're there when I need them. They do everything I can't do myself. They provide good care.

Melissa Z_1

They have reduced my pain and given me the ability to be more independent. My psychical therapist in particular is wonderful, thoughtful, and respects my disabilities. Her main concern is making sure that I get better.

Melissa R_2

They give me recommendations and they offer advice on things I can do to improve my health. They are very personable and I feel like they are a friend to me.

Armando L

She changes up my wound and that is helping me heal faster. I love my nurse because she is very nice and kind.

Juanita H_1

They take care of me okay. They explain to me what they are going to do and stuff. They seem to be nice.

Gloria H_6

It helped her a lot to have there services. We liked the services they gave us.

Matthew W_2

They came out and helped me and that was the best part of the care to me. The caregivers were nice to me and helpful.

Jesus S

Since I was at home, it wasn't really impacting me. It was alright, there was no trouble. They were nice and kind.

Anonymous_3861

It was kind of dangerous because one nurse was not very clean and did not know what the heck she was doing. We got the wheelchair and everything but the nurse was really bad, to be honest.

Stacy R_3

She is very knowledgeable and patient. I love my nurse.

Stacy R_4

They set me up with physical therapy. They set me up with occupational therapy but they haven't contacted me to come by and they haven't shown up. They are very caring, they do their job, and they come when they say they are going to come.

Andres E

They have been able to recover because of them. They attend me well and I don't need an appointment.

Twana C

The nurse comes on time. I like the nurse that I have and the services are good.

Lizbeth G

They always ask about things that my daughter needs. Everything is going well. I see everything is going well with BrightStar Care.

Pedro L

They did everything right. They were very polite. I appreciated the quality of care they provided me with.

Ricky H_3

I know that I'm getting better and my nurse is a professional. I've liked the care that I'm getting.

Anonymous_3817

They could have had better communication. I liked that they come out to you. It's easier than placing the person in a facility.

Terry P_3

If something else came up, as far as another wound, I could tell them and they would fix it that way. I like them because their staff is caring.

Letterine L

We exercise and do work with the clay. They do little things with toys to work with my hand. They come in and do what they have to do. I had a stroke so they are working on my hand. I don't have much use of it right now.

Earl H_1

They show up on time. I like that they are consistent.

Xan J

They help me get around and make it easy for me. Their nurses are so sweet. You get high quality care.

Jeffery G

The caregiver helped the most in helping with my exercises. I liked the therapist that I had.

Jesus ,

The nurse found that my wives wound was infected and that allowed her to keep her leg. They were very helpful and always on time. They did anything to fit our schedule.

Tammara C

The first lady they sent out was not helpful at all, did not get us the supplies we needed and did not do the services we needed. She was not very helpful. We do have a new nurse that has come twice and she is wonderful. Her name is Lindsey. We haven't been happy with being able to get supplies or the communication that's been offered to us.

Melinda S_4

They communicated with me by phone or text messages and that was helpful. They were personable and knew what they were doing.

Karen L_17

My therapist was helping to get up and walk. They do everything that I need them to do. They are friendly and were there every time I needed them. They showed up anytime they said they would.

Victoria C_3

They explain everything that they have to do for me. All of the services that they have given me have been great.

Stacy R_2

The most helpful part of the services is the nurses that come out and take care of me. I like that they are good to me, they take care of me really good. They are professional.

Alicia, C

They help her with her speech a lot which is nice. She talk a lot more than she was last year due to them. They work well with her. She does not like to learn, but with them, she is willing.

Maranda, L

He has improved tremendously because of the physical therapy. They need to spend more time with the patient during admission.

Willie O

They helped most by coming over and taking care of me and making sure I take my pills. I need a breathing machine. They could get that to me.

Elizabeth P_12

I'm blind and handicapped, so my nurse and physical therapist help me. I like the providers who come out.

Esme L

I don't have to do a whole lot and the caregiver is responsive. They are nice and very involved.

Karl A

It has been tremendous, as I have been recovering from my accident. They have been very essential in my recovery. They treat you like a human, like the human you are. They are very friendly. They have always been a good source of home care, they have a good reputation. I think it was a good choice.

Deborah S_13

Everything she comes out and does for me has been helpful. I like the people they send me.

Adam O

It helps me to be able to be confident in changing my own bed. The nurses are flexible and they communicative well and they are very friendly.

Melecio P

They help me and they check up on me. They make sure to check on my medicine and they always do a good job with that. They are always supporting me and helping me.

Rosalba L

We have speech therapy for her. I like the fact that I am a stay at home mom and they can come out.

Marlo R

She checks my pulse. I like that the nurse that comes to visit me is quick.

Jamie L

They come and give him a bath which is nice. They are really nice and sweet, and when we need anything, they get it to us. They are dependable.

Thomas E_2

They help me regulate the pain. They could be on time.

Isabel, B

They helped make him feel better to where I thought he was doing okay. The exercises they would give him would help him out. They explained everything and why they were doing it. They were really nice and friendly.

Jody P

They always have something good to say, they're always telling me how much better I'm getting each day. They're always so positive, I always feel so much better after they leave. They're good, they're very good at what they do. The two nurses that I've had have healed me.

Robert C_41

I use it a lot, I need it. The medication is good. I go get it and they administer it.

Amy N_1

She is able to work with my schedule so it works out very well and she always comes prepared. She definitely can work with my schedule and she is very prompt and sweet.

Jaime G

I do not have to go to the doctor to get my blood drawn which is a plus. They keep in contact with me and make sure that the times they come here are good times for me.

Anonymous_2663

It's made my life a lot easier. I get really tired from the cancer so when they come in to clean my house they smell really good and they're really nice. They're good people.

Angie ,

They need to do their jobs. They don't bathe him or shave him. They need to provide better help for my brother.

Donna K_10

She is always here on time. I like the nurse that comes out to me. She puts up with my grandkids.

Naomi S

They help the most by being patient and working with her to get her to use her words. I like that they are doing their best to get her talking.

Christopher W_4

They come and wrap my leg once a week. They come when I need and they are on time.

Ariana M

She has done so much better since having BrightStar Care, and we can understand her more. It's awesome that the caregiver works with my schedule because I work.

Alfred L

They put medicine on my legs. They come out and tend to my wound.

Heather, K_1

It gives me a break. I don't have to be his sole caregiver for a few hours a week. I find them to be very personable.

Amanda, M

The nurses are excellent. My mom has created a bond with some of them already. They don't have a set time to come. My mom is having to plan around when they come and whenever they decided to show up. It would be better to have a set schedule so my mom can live her daily life.

Donna L_12

The caregiver is sweet, and they take good care of me. BrightStar Care will do anything you want them to do.

Robert B_45

They were always on time and I didn't have to wait around for them. They had a good attitude and approach about the care they gave.

Denny S

They help me with my medical things. They take care of my foot and take my vitals. I like the attitude and manners of the caregivers.

Bernice ,

It is okay, I have no problem with them. They help with her wants and needs. This is a big help since we can't get out there as often as we'd like. They didn't hesitate to set up an appointment and get people out here.

Tamara H_1

She gives me my shots. I like the nurse that comes.

Briana, S

They provide really good care so I don't have to worry. I like their communication.

Robert B_46

I am up and moving again. I was crippled and now I can walk and move around and talk. The way they treat me is beautiful. I like everything. The care is perfect. They care and are very good at what they do.

Maira F

It makes me want to continue with them. They give me strength, they talk encouragingly and use positive words. The girls treat me well and they are all great. They are very nice and understanding.

Maria T_8

They help me with therapy. They do physical and occupational therapy. They have been very accurate. The therapists are wonderful. When I requested them, they came the next day.

Barbara O_4

They were really helpful and they helped me in any way they could. I liked that the staff was really friendly and helpful. They try to help you in every way they can. The physical and occupational therapists were great.

Jennifer, R

We haven't really started quite yet, but so far so good. She is helping me get a lot of stuff done.

Karen, V

They could do better with the communication with this referral. There was miscommunication about the referral for home care. They weren't here very long, but a lady came for about a week and then the same guy for about 3 weeks. It was okay when he was coming. He was seeing about my husband's care and everything.

Manuel G_1

They could have tried to work with me. When I would tell them I was hurting or if I would ask them if I could rest they would give me some attitude. They could have had a better attitude.

Judy M_9

We have tried therapy and it can't be done at home so it has to be done at the hospital and it hasn't been doing much good. They have been very thorough and really good at checking with me and answering any questions that I have had.

Khaza, A

He needed support from the nurse and they physical therapist and it is very important for him to continue walking. They are good with what they are doing here.

Anthony D_1

They could let people know before the last minute that they don't have coverage if they are sick or whatever. Inform parents when they don't have coverage.

Raul G

I couldn't get out of my place so it was good that they were coming out to help me out. They check my vitals. They were good and here consistently. They call before they show up.

Megan C_3

She comes to help me out about three times a week. She knows what she is doing when takes care of my wound. The nurse is very professional and knows exactly what she's doing.

Wendy, S

She was very informative and she explained everything to us really well. Our nurse was amazing.

Christina B_1

They come at a reasonable hour and they do their thing. Then they go on their way. I love my nurse. She really follows the doctor's orders to a T. They are really friendly.

Deborah B_8

I have to have injections daily and they're always cheerful and have a smile. They really like my dog and family. I like that I've had really good nurses. My physical therapist is very kind and good.

Geronimo M

They change the dressings on my wound. Their caregivers are always on time.

Jada, P

He comes and deals with my aunt. It doesn't cause problems for me. They are pretty good. We addressed an issue with the caregiver and they fixed it the next day.

Kyle ,

They take my loved one's vitals. The nurse is supposed to call before they come, but they didn't, and there were a few times they showed up without us being ready for them. But BrightStar Care addressed it when it was brought up and the nurse calls before coming now.

Jacob Y

They are able to come to me and draw my blood which means I don't have to go and get that done. Our caregiver is really good at her job and calls me every time she is 30 minutes out.

Mary H_81

He likes it because the lady who comes is really nice. He had a bad heart attack and a stroke and now you can't even tell he had a stroke. They're helping him get better. They come on time and let us know if they aren't showing up on time. We tell them we're always home so it's not a big deal if they are late.

Becky, K

It helped him because they came in and worked with him. He gained a little bit more confidence with being able to do the different things he needed. They came in and it did not feel like an intrusion in the home. They didn't seem like strangers and they were very personable.

Deborah L_6

So far everything has been positive. It is not that hard, and the caregiver can answer any kind of medical questions. I like them because they try really hard to take care of me well.

Tony F

She was just a nice and kind person. I really liked the lady that came out, she was a really sweet gal.

Letisha, L

It has helped her out a whole lot because she bathes him for me and I am able to walk a lot better now. If we ask for somebody, they make sure we get that person. It is the same person.

Jude S

When I called them they did really well at getting back to me. The nurses were really nice and informative.

Brenda, J

They could have stayed longer when they came to do the therapy. They were very efficient but I would have liked to know the times that they were going to come.

Latoya A

They called me ahead of time to schedule so I was always aware of when they would be here. I like the nurse who came by. She was pretty friendly and she just did her job.

Walter B_13

They impact my life every day when they come by. They do my cleaning for me, it's something I can't do by myself. Right now they can't do anything until this COVID-19 pandemic is over.

Samantha C_1

They show her that they really care about her. The nurses are wonderful.

Anonymous_3618

They explained everything to him and told him it would be better for him to go to the gym. I feel like they didn't actually make him do any physical therapy.

Michael T_15

It was nice having someone else to talk to with a different perspective that wasn't my family. They were really nice, kind and talkative. They schooled me about my health issues while I got my wound healed.

Jose L_1

They showed us different ways to clean my foot. I like that they talk to me and answer my questions. They know what they are talking about.

Paula, G

They help the most by changing the dressing on my husband's foot, which if I had to do that I would throw up every time. I like that they are kind, thorough, explain what they are doing, and are personable.

Edmundo M