Please do not use this company. I spoke with Brett, who represented himself as the Manager and Boss of the company. Was unwilling to tell me who his Boss is. Listened to my concern and said he would investigate. I asked who would then be notified, in the company, about the findings and he would not answer. Our concerns, both ladies that came to our home were unaware of why they were actually here. They had not been informed by their employer, Excellence Health Care, Inc. that the patient was a male, that he had triple bypass surgery or what type of care they would need to provide. Both ladies were pleasant, we have no problem with them. Our problem is the lack of professionalism and knowledge that they give to the people they send out. Brett was condescending and would not commit to making sure that anyone but himself would ever know about these problems. We did not check the credentials of the two ladies that came to our home to make sure they were actually nurses. Wish we had.
Excellence Health Care
Offers Home Health Agencies
2 Reviews
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(800) 973-1841
Reviews of Excellence Health Care
Home Health Reviews for Excellence Health Care
July 08, 2014
I am a past client of this provider
January 15, 2014
I am a past client of this provider
Very satisifed with service.
About Excellence Health Care
Excellence Health Care is a home health agency serving Houston, Texas and the surrounding area. Excellence Health Care offers around-the-clock medical and non-medical care in the home. Contact the agency for more details on services and rates.
Get CostsServices and Amenities of Excellence Health Care
Medicare
- Overall:
- Medicare Provider Number: 747576
- Ownership Type: Private
Quality of Service
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Timeliness of providing service98.6%
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Taught patient or caregivers about their drugs100%
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Checked patient's risk of falling100%
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Checked patient for depression100%
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Checked for flu vaccination82%
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Checked for pneumonia shot89.3%
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Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care100%
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How often patients had less pain moving around84.1%
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How often home health patients had to be admitted to the hospital10.8%
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How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted10.5%
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How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospitalSame As Expected
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How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospitalSame As Expected
Patient Improvement
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Walking or moving around81.5%
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Getting in and out of bed81.2%
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Bathing87.2%
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Breathing83.4%
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Medication compliance83.5%
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