BrightStar Care of West Fort Worth/Granbury

Offers Home Care

39 Reviews
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BrightStar Care of West Fort Worth/Granbury (800) 973-1841
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Reviews of BrightStar Care of West Fort Worth/Granbury

39 Reviews Write a review

Home Care Reviews for BrightStar Care of West Fort Worth/Granbury

May 23, 2019

By Susan C_6

I am a past client of this provider

It got to the point where they wouldn't take the patient out of the house, even for appointments. This was a difficult situation. We started off all working well together, but something that bothered me was that one of the caregivers got a red light camera ticket while driving the client's car. Two weeks ago there was a warrant out for the arrest of the woman who owns the car and it was a $100 fee we had to pay. One of the caregivers ran the new car into their new house and we don't know who did it. If it is short-term, they are okay, but if it's longer term, then no. There was a lack of communication and response. The caregivers ran the show.

May 14, 2019

By Lloyd C_2

I am a past client of this provider

I was able to count on them being there. They were quick to answer my questions, and they were reliable.

April 10, 2019

By Bobby H_2

I am a past client of this provider

They were there, they took care of me, they were very concerned about the wound, and just extremely good. They were awesome. They were on time, very concerned, and very helpful. You just couldn't ask for better quality.

April 10, 2019

By Lea B_1

I am a past client of this provider

They came to my house to do the infusions. The lady that came to my house was friendly and always on time.

March 20, 2019

By Shannon H_3

I am a past client of this provider

They helped us with quick service. I think it was a little hard for us because we weren't here for that long, so maybe the routine would have gotten down better with more time. One thing we were wondering about were expectations we should have for them, like if it was okay to ask them about doing housework, because they sat while he slept. I would have asked if we had the services longer. They were very kind, professional, and quick-acting because we needed services quickly.

March 11, 2019

By Catherine O

I am a past client of this provider

Some of the caregivers were very good. Other caregivers would just sit around and they needed to get up and do something. Some of the caregivers that they sent out weren't very good.

February 08, 2019

By Deanna B

I am a current client of this provider

They are consistent. Nobody calls me with insurance problems. I appreciate my nurse and her flexibility.

January 14, 2019

By Marsha W

I am a current client of this provider

They set up my rides, supply wound care, and she takes care of the house and the wound. They have done excellent work, they are on time and I like that.

December 10, 2018

By Marina G

I am a past client of this provider

It helped a lot because they were always willing to work around my schedule. They were very flexible. I like their bedside manner. They really handled everything with care. If there was ever an issue, they contacted me. They were willing to go the extra mile for me as well.

September 22, 2018

By Paul S_2

I am a current client of this provider

I can go to the store and leave my wife home. It's really hard to get my wife in the car or out of the house. I can take the dog for a walk. I don't have to worry about my wife falling. The girl that comes is real nice and does well with my wife. She's helpful around the house. We enjoy having her around.

August 13, 2018

By Jeff B_2

I am a current client of this provider

They've worked around my schedule and accommodated me where I need to be accommodated. They take care of me in any way I need. They got me set up from the get-go, and I don't need anything else.

July 12, 2018

By Holly S_2

I am a current client of this provider

They put me at ease whenever I have to get the medication. I look forward to them visiting. All the people from BrightStar Care have been nothing but super helpful and very caring.

June 07, 2018

By Anonymous

I am a current client of this provider

We have one caregiver that is very good and the others have been adequate or poor. The one good caregiver is the only reason we're still there. They're terrible. The caregivers are hit or miss, and at this particular BrightStar Care I use, the management is poor.

June 07, 2018

By Cynthia M_4

I am a current client of this provider

It eases the process of infusions. The nurse is very conscientious.

May 17, 2018

By Lisa W

I am a current client of this provider

I don't have to get up and drive. I can't always drive because of the medicine that I take. I tell them about the medication I receive and how the nurse helps me with it. I really like the nurse who has been coming. She does everything every fifteen minutes. They are really helpful.

May 11, 2018

By Constance L

I am a past client of this provider

He didn't need a lot of care. He just needed someone to be there to make sure he didn't fall. He was low maintenance at the time. The main concern was having a consistent caregiver. I couldn't leave the house without someone being there.

April 18, 2018

By Anonymous

I am a past client of this provider

I would tell a friend that they are not reliable. It was such a mess. They need to be reliable and have consistent communication.

April 11, 2018

By Fanny Z

I am a current client of this provider

They services are quality. They are able to work with my schedule.

March 26, 2018

By Lori R

I am a current client of this provider

I felt like they were very helpful, I felt like the caregivers were very efficient and able to do their job. Without BrightStar Care, I wouldn't able to function. I have to have someone in the mornings and the evenings to get me in and out of bed. When my husband is out of town, I am in a lurch without BrightStar Care.

November 21, 2017

By Collis H

I am a current client of this provider

I would tell would a friend that BrightStar Care does a good job because they are able to come and care for me in my home. They have all been nice and caring. BrightStar Care has made life easier by helping me with my recovery. The doctor raves about how well I am doing, which I know is due to their help.

November 08, 2017

By John P_1

I am a current client of this provider

BrightStar Care needs to have consistency in their health care workers, keep their promises, and schedule things correctly. There is incredible turnover in my dad's 24/7 care. My experience with BrightStar Care has been bad. Even on the insurance end, things have been incorrect and missing things like notes, names, and signatures.

October 18, 2017

By Maria T_4

I am a past client of this provider

I would recommend BrightStar Care because they were very friendly and answered all my questions.

September 19, 2017

By James C_3

I am a past client of this provider

Generally speaking BrightStar Care is a good agency and is very diligent. BrightStar Care provided someone to just sit with my husband.

August 24, 2017

By Bettie S

I am a past client of this provider

The workers from BrightStar Care were not qualified because they couldn't even speak English. If BrightStar Care could have been more helpful and more domestic, it would be so much better. For meals, they could only make scrambled eggs.

July 31, 2017

By Mary P_8

I am a current client of this provider

I would tell people that BrightStar Care is always very thorough. The services have helped me the most by helping me with mobility.

July 27, 2017

By Raylon P

I am a past client of this provider

I am satisfied with BrightStar Care and they went above and beyond the care that I needed. BrightStar Care at one point had to come out and see me everyday. It slowed down after that. If I hadn't had them, things would have been a lot harder for. They worked around my schedule.

July 25, 2017

By Leslie H_2

I am a current client of this provider

BrightStar Care has provided two nurses for me who are excellent with my infusions.

June 19, 2017

By Anonymous_485110

I am a current client of this provider

Someone would have to decide for themselves if they would like care from BrightStar Care or not. Sometimes my caregivers can't find the streets that I need to go to. The caregivers need to be on time, and they can't find my building sometimes.

June 19, 2017

By Cynthia M_485107

I am a current client of this provider

BrightStar Care has communicated well with setting up appointments. BrightStar Care has made life easier by making it so Cynthia does not have to go to a medical facility.

May 22, 2017

By Anonymous_474249

I am a current client of this provider

BrightStar Care is very attentive, they don't goof off, they take care of our problems, and they are very good. BrightStar Care does well. We would have a hard time if they didn't come. The physical care they give such as bathing and dressing the client is helpful to me.

March 13, 2013

By Karla1

I am a current client of this provider

Brightstar sent out a caregiver that had no upper body strength. So she couldn't even help me with picking up my husband for showers or help me with anything at all. They would not even wash their hands before they fed him.
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About BrightStar Care of West Fort Worth/Granbury

BrightStar Care of West Fort Worth/Granbury is an in-home care provider serving Fort Worth, Texas and the surrounding area. BrightStar Care of West Fort Worth/Granbury offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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