Girling has ben one of the most incompetent services available in this area. My mom fell and broke her hip due to their care attendant leaving her alone with a wet floor, causing her to fall and break the hip. Then after nursing rehab, Priscilla, the scheduler treated me with great disrespect when I tried to get services started again after my mom was discharged from the Nursing Rehab. She originally told me that they had someone lined out to begin services. When I did not hear anything and called her, she said "there are a lot of other patients here you know"
Once those services started, the girl they hired had an accident, and did not return when released by the doctor. They did not offer a fill-in.
I called the on call supervisor and reported that it had been over a week since anyone had been here to help with mom's care. She said that she didn't have anyone to send out, but would have the regular day shift contact me. I have yet to hear from them.
If my mom did not need these services, she wouldn't be getting them.
Anyway, I'm switching services, and I feel that Girling is very incompetent.
How do you run a business like this????
Hello Kerrie. I appreciate you sharing your feedback with me and can assure you we take your concerns seriously. I've passed along your review to our administration for investigation, and the leadership team would like the opportunity to discuss your concerns directly. For your privacy, please send your contact information to us. When you provide your contact information, it helps to expedite communication with our team. As an alternative, you may call our anonymous compliance hotline to report your concerns. Thank you, Brian D