BrightStar Care of SW Pittsburgh

Offers Home Care

57 Reviews
Call (800) 973-1841
BrightStar Care of SW Pittsburgh (800) 973-1841
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Reviews of BrightStar Care of SW Pittsburgh

57 Reviews Write a review

Home Care Reviews for BrightStar Care of SW Pittsburgh

June 05, 2018

By Anonymous_849

I am a current client of this provider

They're coordinators are really nice to work with. They do everything that my loved one is unable to do for himself. They could have a more reliable staff.

June 05, 2018

By Lisa S_1

I am a current client of this provider

I would tell them that BrightStar Care is very well established in their care. They help care for me and my house doing things I can't do myself.

June 05, 2018

By Esther J_1

I am a current client of this provider

They have very friendly people who come and do what they're supposed to do. They come and take care of things so I don't have to.

June 04, 2018

By James B1-A-CG-49 S_2

I am a current client of this provider

They just need to get their act together. The way things are doing right now things are going well. They don't need to do anything.

May 30, 2018

By Richard U_1

I am a current client of this provider

The agency is pretty efficient and they help me get to my appointments. They help me get to appointments and go shopping.

May 22, 2018

By William S_13

I am a current client of this provider

We are here to see what kind of quality of work is being done, and it is excellent. Both of us have mobility problems. A lot of this work has to be done on the legs and feet, and it really helps us in that area.

May 15, 2018

By Nancy _2

I am a current client of this provider

I feel like the care has been good, but the communication from the main office is poor. My mother was in assisted living and we wanted to get her home, but the only way we could do that was with significant care at home.

May 09, 2018

By Tracie C

I am a current client of this provider

They could have more employees. They don't have the manpower yet because they're new to the area. They've made a world of difference because I can turn the care over to the caregiver.

May 02, 2018

By Sean B1-W2-LN-14--CGL-51-EBA M_1

I am a current client of this provider

They need to hire better caregivers and pay them better than they do. They are over overworking them and underpaying them. They could be more reliable and hire better caregivers. They do a good job at getting me ready and preparing meals.

April 23, 2018

By Gavin B1-NA-RN-6 L_1

I am a past client of this provider

We had them for a few years, and we had no communication. There was no one to call and get updated information how we were going. There was no notice that there's no one to cover the infusion. They gave us life saving infusion throughout the week.

April 18, 2018

By Helen N_3

I am a past client of this provider

The people in the office are very helpful. If I need any supplies, they make sure I get them. Before I started with BrightStar Care, it was hard for me to do things for myself. I got a lot of help from my aide. When she came in, she cleaned and if I needed something cooked, the aide did what she was supposed to do.

April 16, 2018

By Lawrence B1-C-CG-63 C_1

I am a current client of this provider

They have quality caregivers. They are very good and very dependable. I couldn't live as I do without BrightStar's help. The caregiver has her own routine. She cleans the bathroom, does the floors, and does the dusting.

April 16, 2018

By Anonymous_878

I am a current client of this provider

I do not feel that their company is very organized. I have good service now because they are doing a lot more things for me. We have caregivers and they do a good job.

April 09, 2018

By Walter H_3

I am a current client of this provider

They definitely need to pay their employees more. The good people are going to leave. I have one individual who is exceptional. If I was inclined to move her to another agency, I would. There are definitely major tweaks that they need to do. If they give incentives, they will be able to keep good individuals. They have good sense to bring one of the most compassionate people I know on board.

April 04, 2018

By Elizabeth B4-C-CG-40 Z

I am a current client of this provider

I think they need to do better with their communication between them, their employees, and the clients. They make life easier by supplying someone to watch the client. It has settled down and is going much better now.

April 02, 2018

By Joanne V_1

I am a current client of this provider

BrightStar Care sent me a young lady that is very good at what she does. She is very concerned, helpful, and caring. She's great. When she first came, she made a list of things I would like her to do and things I liked. As we grew together, she's taken on even more. She adds to her plate for me.

April 02, 2018

By Frances V_1

I am a current client of this provider

I've had them for two years for two days a week. I've been very pleased with them. I can't raise my arm any more, so she'll take me to the doctor. If I need to talk to somebody, they're here. They want to help me with my lunch and they run the sweeper.

March 23, 2018

By Nancy B1-U-CGL-18 B

I am a current client of this provider

Somebody sat here doing nothing through a six hour shift. All they did was take out the trash and get the mail. I asked one when it snowed to shovel, and they said it wouldn't do any good. She watched YouTube videos during her shift. One was really bossy and broke the cabinets. Most of the time, it was a waste of my time. If they would have done a little bit more, it would have been better. Some did the best they could.

March 19, 2018

By Jason B1-NA-RX-RN-VT J_1

I am a past client of this provider

He doesn't have any problems with them. They're good with him, and they give him his shot. They know what they're doing. They give him his shots, and he can't do it to himself. They're pretty good at letting us know what's going on.

March 19, 2018

By Louise K_1

I am a current client of this provider

My caregiver is fantastic. She makes my life so much better. I have someone I can depend on come to help me.

March 16, 2018

By Margaret K_1

I am a current client of this provider

It has all been really good to me and I do not have any complaints. The things that I cannot do are done for me. The services are very helpful for me.

March 02, 2018

By Josephine B4-U-CGL-30 S

I am a current client of this provider

They're punctual and courteous, and they take good care of the client.

February 02, 2018

By Eva B1-W6-CGL-39 S_2

I am a current client of this provider

Their response isn't as adequate as it should be. If there's need for a substitute, they often don't get one. I have been left in my bed for hours. They need to be more honest. They tell me something that isn't true to cover their tracks.

January 08, 2018

By Flora B4-C-CG-30 T

I am a current client of this provider

I like that I have the same caregiver every day, that is important to me. It has made my life better but giving me more incentive to do more for myself.

January 08, 2018

By Emily A

I am a current client of this provider

BrightStar Care provides me excellent caregivers and I like that the office calls ahead to tell me a different caregiver will be coming. The caregivers help me as if they really want to help me and are caring.

January 08, 2018

By Raymond B4-U-CGL-21 J

I am a current client of this provider

They seem to handle everything that has to do with me. Everybody that works with them seems to be real nice, and that makes it pleasant. It helps me carry one. They take care of my house for me. I'm good with everyone that works here.

January 05, 2018

By Deborah H_2

I am a current client of this provider

The caregivers are real nice, and they do a good job. My family can't always be here to help me, so they've been a lifesaver that way.

December 21, 2017

By Susan R_5

I am a current client of this provider

I get a quick response back from BrightStar Care if I have any questions. At least the helper I have is really good. I need care with everything I do during the day. I really couldn't function without BrightStar Care.

December 16, 2017

By Nancy B4-C-CG-40 R

I am a current client of this provider

I would tell others that BrightStar Care has been able to help me with everything. The service gives me help with things around the house.

December 06, 2017

By James B1-A-CG-49 S_1

I am a current client of this provider

BrightStar Care has good caregivers, but the office is ridiculous because they do not know how to schedule their employees. They do not communicate time off very well, and they cannot find people to cover the shifts. BrightStar Care treats me well by having very caring aides, and that makes my life easier.

December 02, 2017

By Lisa S_5

I am a current client of this provider

BrightStar Care is excellent; whenever I have a problem, they fix it. My caregiver was able to get a lifeline by my dad within two days.

December 01, 2017

By David B4-U-CGL-20 C_1

I am a current client of this provider

BrightStar Care sends out very kind caregivers who care about their work and I can see them emulate that in their care. BrightStar Care helps me to better myself physically and is there to provide for my mental and physical needs.

December 01, 2017

By Lisa K_1

I am a current client of this provider

BrightStar Care couldn't do anything to make me want to recommend them. They don't know how to treat people. That company has a real problem as far as employees. They're not very professional. The caregivers that are with me are good, but as far as them being consistent and taking care of the caregivers, that's not something I would rate highly.

November 16, 2017

By Anonymous_1230

I am a current client of this provider

BrightStar Care has lot of good, but the office will get upset if I come to them with problems. The caregivers are needed for my loved one. They help my loved one get up, do their laundry, and go about the day.

November 02, 2017

By Mary Jane G_1

I am a current client of this provider

The caregiver that I have now is great, but there have been others in the past that I did not get along with. The caregiver helps me out a lot, asks me what I need, and doesn't just sit there on their phone.

November 02, 2017

By Lillian _3

I am a current client of this provider

BrightStar Care will send us hand sanitizer and other materials for the care of my loved one. The caregiver takes my loved one to the doctor and other specialists because he needs surgery in his leg.

October 19, 2017

By Kimberly B1-W1-CGL-20 B

I am a past client of this provider

I wouldn't recommend BrightStar Care to anyone because they don't tell their client's about the services. BrightStar Care didn't help because my caregiver didn't do what I needed done.

October 11, 2017

By Anonymous_209

I am a current client of this provider

I would recommend BrightStar Care to others because I feel it is good that BrightStar Care is available to help people. BrightStar Care has had a good impact on life because, even though I've only had a couple of caregivers, things have been good. Thanks to them, I have been able to get out more, drive around, and shop for groceries.

October 10, 2017

By Terry B1-W2-LN-112-S F_1

I am a current client of this provider

I would not recommend BrightStar Care because one caregiver is not so good. BrightStar Care has twice tried to get me into a nursing home and I do not appreciate that. BrightStar Care is trying to put me in a home and I am not happy with that.

October 04, 2017

By Helen N

I am a current client of this provider

BrightStar Care's employees are reliable. If I have any questions, I don't hesitate to call. I get help doing things that I normally couldn't do on my own.

October 03, 2017

By Lynn B4-C-CG-15 S

I am a current client of this provider

BrightStar Care is very helpful in all the tasks I need to get done. BrightStar Care helps me get around and get out.

October 03, 2017

By Lawrence B1-C-CG-63 C

I am a past client of this provider

BrightStar Care is conscientious, but some of the caregivers forget it. There are many things I couldn't do if it wren't for BrightStar Care because I am in a wheelchair.

October 03, 2017

By Frances B1-W2-CGL-33 B_1

I am a current client of this provider

BrightStar Care is always on time and does what they need to do. BrightStar Care always does what I ask them to.

September 25, 2017

By Louise K

I am a current client of this provider

The caregiver that comes is so fantastic. BrightStar Care helps take a lot of stress and burdens off of us.

September 22, 2017

By Theresa B1-W1-CGL-56 Q

I am a past client of this provider

BrightStar Care needs to be on the same page with me and needs to do training questions for all of their caregivers. My caregiver fell asleep when I was hurting really badly. All I asked her to do was to sit with me and help, but she couldn't even do that.

September 06, 2017

By James S_6

I am a current client of this provider

I do not believe in their shabby treatment of my case. They are dropping my case because they are dropping a number of clients at the end of September and I do not appreciate that. BrightStar Care could make life easier for me by being more stable and becoming better. They could also have better quality of nurses because mine has made several mistakes.

August 02, 2017

By Eva B1-W6-CGL-39 S

I am a current client of this provider

I would not recommend BrightStar Care because of their inability to provide caregivers as needed. BrightStar Care could make my life easier by finding me a permanent caregiver.

July 20, 2017

By Diane C_4

I am a past client of this provider

BrightStar Care is very rude. I wouldn't recommend them to anyone. My husband had to stay in bed for three of four days when they wouldn't come. BrightStar Care didn't make my life easier. They added stress, and I broke out in shingles.

July 20, 2017

By Ronald S_1

I am a current client of this provider

BrightStar Care has been taking a direct withdrawal from my account and are supposed to be issuing charges to my insurance company, but they haven't sent any invoices showing charges to my insurance company. The caregivers that come now are great, but BrightStar Care needs to straiten out its procedures.
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About BrightStar Care of SW Pittsburgh

BrightStar Care of SW Pittsburgh is an in-home care provider serving Pittsburgh, Pennsylvania and the surrounding area. BrightStar Care of SW Pittsburgh offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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