Caring Matters Home Care - Lancaster

Right now, my mom has Caring Matters Home Care. They weren’t so good in the beginning, but they have really tried, and things have changed drastically. We wanted the aide put on a different schedule, and it took about a month and a half, but now, my mom has her when she likes her. The agency worked with us. We still have them because we like the aide that we have had for the last four years.

My mother was a client of Caring Matters for 2- 3 years. When they started their service it was very good, the caregiver was excellent. When she left the agency is when things got bad. There were many new faces coming in, they were late most of the time. The scheduler sent someone out whenever she felt like it, not, not at the time they were to be there. They didn't call to tell us someone was coming early or much later then they were scheduled to be here. They called many times to tell us the person for that day called off and that they didn't know if they could find a replacement. Apparently they have a big turnover in help with all the new faces in such a very short amount of time. I have terminated their services and will not recommend them to anyone.

When Caring Matters first starting providing care for my daughter they were reliable and the givers were constantly the same. As time went on however they became less reliable and the care givers were changing quite often. One responsibility of the provider was to transport her to different work related activities but we noticed that you couldn't depend on getting a caregiver that fill her needs during those times. Also when a care giver is yelling at her because that provider is grumpy and she was just trying to help her with directions, besides it would be nice to know when my daughter leaves the house she is in safe hands not for her to be told as they are driving that care provider had been in an accident 5 days prior. It would also be nice when you call Caring Matters with an issue they aren't going to tell you they will take care of it and while you're still talking they hang up on you!! Our opinion has changed due to their unprofessional actions.

I’ve used Caring Matters for one to two weeks, and they were very good and caring as well. I was very pleased with them.