Comfort Keepers Home Care of Portland, OR

Offers Home Care

46 Reviews
Call (800) 973-1841
Comfort Keepers Home Care of Portland, OR (800) 973-1841

Reviews of Comfort Keepers Home Care of Portland, OR

46 Reviews Write a review

Home Care Reviews for Comfort Keepers Home Care of Portland, OR

December 14, 2018

By Carl B_3

I am a past client of this provider

It was just one visit. The caregiver did a lot of cleaning that was helpful. I wanted them to follow up sooner after the first visit.

December 12, 2018

By Clark R

I am a current client of this provider

They help the most by providing companionship and daily chores. I would say that they actually care.

December 08, 2018

By Anonymous_1046

I am a current client of this provider

They just have somebody to check on my loved one in case there are issues. I think they do a good job and it's a good value.

November 30, 2018

By Dawn S_1

I am a current client of this provider

The services help get my loved one up on the morning. All the caregivers are friendly and courteous.

November 13, 2018

By Kathy L_10

I am a current client of this provider

When I took a shower, my caregiver was there to help me out. They're workaholics, and they look for work. They are really nice and respectful. They are always on time.

November 13, 2018

By Kamalam P

I am a past client of this provider

They were attentive and helped my parents get the help that they needed. It is very easy to sign up, and the caregivers were very personable and punctual.

November 13, 2018

By Greg E_1

I am a past client of this provider

I lost a leg and I couldn't do vacuuming and wash the floors, and that's the kind of stuff they were doing. They were good talkers. If I wanted to chat, they would talk to me. I appreciated the friendliness of the staff that came. They knew what they were doing.

November 09, 2018

By Roger B_3

I am a current client of this provider

The service makes it a lot easier on me. I get out at least three hours a day now. They seem to try to be on time and to take care of my wife. They do whatever makes me happy.
Provider Response
Thank you so much Roger; we love to know we are able to give you some time to yourself. We believe self care is so important especially to those who are caregivers themselves to loved ones. Comfort Keepers participated in a study with Standford University that showed how critical it is for those caring for their loved ones get time for themselves it has direct affect on their own health and emotional status. Thank you for your feedback.

October 26, 2018

By Frank W_3

I am a current client of this provider

She's had some surgery, so they come help her take a bath, and she's really needed that help. They do things I couldn't or wouldn't do. They've done a great job and have shown up when they said they would. They've really helped my mom.

October 16, 2018

By Carolyne S

I am a past client of this provider

It gave me two days to get out, and do my own things. Anytime the caregiver had to be gone, they would substitute with another. They got good substitutes.

September 28, 2018

By Anonymous_81

I am a current client of this provider

They've helped by keeping my loved one company and reading to them. I like how they get along very well and the caregiver is always on time.
Provider Response
Thank you for the beautiful feedback. It is our goal to find the best match of caregiver to client- not only skill set but personality is of the uptmost importance. We are coming into your home and want you and your loved feel completely comfortable with the caregiver and look forward to their visits. We appreciate your review.

September 21, 2018

By Mark E_2

I am a current client of this provider

I am now able to go to the store or other places and not worry about my dad. The services have helped my dad start taking showers, which is a huge step.
Provider Response
Thanks for the feedback Mark we are honored to be helping your father. We put our heart in soul into our service we appreciate hearing that we are helping provide a better quality of life.

September 12, 2018

By Marte S_1

I am a current client of this provider

The impact has been absolutely incredible. My caregiver has worked with us most of this year and she has been an incredible impact. My provider is really excellent. She is the one who works with me continuously. I wish I could guarantee her to everybody, but I know that won't happen, and she can't be duplicated.
Provider Response
Hi Marte thank you so much feedback- we could not agree more - Mervina is an amazing caregiver and person; we are blessed to have her at our agency. I know how much she cares about you as well. It is our goal to have all of our caregivers provide the quality of care that Mervina brings everyday to her clients. Thank you again!

August 24, 2018

By Laura G

I am a past client of this provider

They helped enormously and we will probably use them again. It was helpful to have someone else there to help out both of my parents when there was no one else at home to help them. It was an enormous help to have someone there as company there for my mom and to do small things that they couldn't do for themselves. They helped toilet my dad and they helped in kinds of ways. They were all very reliable and timely. They all seemed to be well trained to know what to do with people like my dad with dementia. They knew how to handle him and they were exceptionally nice.
Provider Response
Thank you very much Laura for your review. This is excellent feedback for me as the administrator as one of our primary goals is to have all of our staff well trained to work with clients in every level of care. Dementia care can be very challenging and rewarding! It requires patience and caregivers who truly care. We are blessed at our agency to have caregivers that truly care.

August 24, 2018

By Val S

I am a current client of this provider

It's made life more stressful because there is a constant need for retraining. There is inconstancy and inaccuracy with billing and performance.
Provider Response
Thank you for your feedback Val. I am very sorry to hear this. We strive to provide consistent quality care everyday for our beloved clients. We do our best to recruit and retain only the best caregivers while still offering 2 hour shifts for our clients which is well below the national average of 4 hour minimums; I am truly sorry you experience has not been a positive one. Again please reach out to me and we can address the issues.

August 24, 2018

By Jeanie M

I am a current client of this provider

We were really worried about my dad being alone, and now I can go to working knowing someone is checking on him. Dad won't listen to us, but he respected Comfort Keepers because they're professional.
Provider Response
Thank you for your feedback Jeanie. We love working with your father it is truly an honor for us. I am glad it gives you a piece of mind as well.

August 24, 2018

By Gerry F

I am a current client of this provider

It's easier because he gives my husband baths. The caregiver is excellent for my husband.

August 20, 2018

By Irene T

I am a current client of this provider

She comes once a week to clean the house, and does an excellent job. I dislike their charges, but I like the individual who comes to the house. She is excellent.
Provider Response
Thank you Irene for your kind words about Elanie! She is an amazing person.

August 16, 2018

By Mary T

I am a current client of this provider

It has allowed me to go out more often and on a whim. I like their ability to schedule quickly.

August 08, 2018

By Judy C_3

I am a current client of this provider

They help me get in and out of the shower and get dressed. They are very caring and help me when I need help.

July 16, 2018

By Jamie H

I am a current client of this provider

I had surgery and I couldn't help with my husband's bath. They've been coming in to do my husbands bathes once a week.

July 10, 2018

By Sue S

I am a past client of this provider

I only saw them a couple of times. They could make sure that they stay in touch when trying to make arrangements even if it is difficult. They didn't seem to have enough man power, the person provided had a lot of other obligations that didn't have to do with the company. We really needed somebody solid to stay.

June 29, 2018

By Joclyn T

I am a past client of this provider

He was more at risk with the caregiver here then if she didn't come. She didn't lock the gate so the dogs got lose. They could improve on the person who called back she never called back and it seemed like she didn't want to talk to me.
Provider Response
Joclyn- thank you so much for your response! As one of the people in charge of our staffing and customer service, I am very disappointed that we failed to meet your expectations. At Comfort Keepers, we believe the client deserves excellent service from qualified caregivers and communication from the office. This is not reflective of our operational standards. We are truly sorry that we did not communicate with the caring and compassion we pride ourselve in. We have made a permanant change in our office staff so that similar issues will be avoided in the future. I'd be glad to discuss this further to bring this matter to a satisfactory resolution. Feel free to contact me via email/phone kgrinstead@comfortkeepers.com (503)462-1455.

June 28, 2018

By Ramona M

I am a current client of this provider

The provider has helped me the most by getting the right person to come has helped me the most and helping to get her to get dressed. The whole point is to stimulate. A good experience is that she is pretty good at getting to get her to get up and interacting with her.

June 08, 2018

By Diane S

I am a current client of this provider

They are helping take care of my mother, and I live three hours away from her. I feel confident that they are taking good care of my mother by giving her medication. Even with working out some bugs about getting my mother her medication, they have been wonderful to work with. We worked together and solved the problem. They have been very good at communicating with me. We have worked with some problems. We have managed to work together to solve the problems we have had. They are providing good care to my mom.

June 08, 2018

By Robert G_8

I am a current client of this provider

They take my dog out to the bathroom and also provide companionship to me. I would tell them they are prompt and for the most part are very caring some more than others.

May 22, 2018

By Isabel K

I am a current client of this provider

They have helped most by sitting and talking to my mom. They take really good care of my mom and is a fun person to have.

May 17, 2018

By Carolyn S

I am a past client of this provider

One gal cleaned out my pantry and got rid of most of the stuff that was old. They dusted, kind of cleaned up some things, did some laundry, cooked a meal or two, and made it easier because I couldn't use my left arm to do a whole lot. I think I got my money's worth, because most were willing to step up. Some of them seemed bored and wanted something to do. The house is cleaner than it's ever been. One of the lady that came here was really great, but she had thrown some things in the garbage that I never authorized her to throw out. She put things away that we still haven't found. She put things too high in the cupboard, and I can't reach them. Most of the gals were pretty good. They would put things back. This girl didn't, and she just created havoc. She never asked me. She just went off and did stuff and created problems. The people that came here representing Comfort Keepers didn't stress that I had a nurse available. That could have been more clear. They saw that I was having problems, and everybody just stood there doing nothing. That didn't set well with me.There was a gal that came and spent the night because I had surgery, and she fell asleep in the chair and told me to turn the heat down. She didn't do much or help me much. I blew it off because I wasn't feeling well. Most of them were really great and caring. They did a great job.
Provider Response
Thank you Carolyn for your detailed feedback. We take all feedback very seriously as we are continuously trying to improve. It sounds as though the overall experience was good but I do plan to get to the root of what happened with several of issues you mention above those are not acceptable. Every client deserves outstanding service delivered with enthusiasm, accuracy, and kindness. While we can't change the past, you have my personal commitment that we will find ways to improve the way our caregivers service each and every client. Our goal is not for overall good service but for exceptional service. Your feedback is critical to our improving! Thank you

May 11, 2018

By Wendy D

I am a past client of this provider

THey could have done things without being told to do them. They could have taken initiative. The first person that came did not accomplish anything in their service.

April 20, 2018

By Anonymous

I am a past client of this provider

It is hit and miss because you may get a good caregiver and sometimes you won't. I was paying them to do specific work and some of them would not be doing work. I had to call to get some of them changed.
Provider Response
Firstly, I want to thank you for your review. Our goal is to ensure that services are provided as expected, and part of that is the execution of your Plan of Care with a consistent caregiver. Each Comfort Keepers office employs a team of caregivers so that your care service will not be interrupted if someone gets sick or goes on vacation. However, if your regular caregiver is not available, the Client Care Coordinator should contact you in advance of the change. It sounds like this may not have occurred, and we apologize for the inconvenience and confusion this may have caused. Please feel free to call me directly to discuss. We pride ourselves in caring for our clients as we would members of our own family.

April 20, 2018

By Karl R

I am a past client of this provider

They provide very polite and professional comfort aides and they're punctual and provide very compassionate care. They allow me to take a few hours off so that I don't need to be caring 24/7 for my father.

April 20, 2018

By Leslie G

I am a current client of this provider

They are outstanding. I like that I have the same caregiver. That was important to me, and they worked it out so that could happen. It is helpful because she can't do anything by herself anymore.

April 20, 2018

By Christy N

I am a past client of this provider

She was very considerate and compassionate. They took care of the things that I couldn't do for myself that I needed done.

April 09, 2018

By Diane H

I am a current client of this provider

I think their attitude is mostly good. They are very friendly and my caregiver is pretty good at cleaning my house. They have been able to change my bed and clean my house, since I cannot do those things anymore.

April 09, 2018

By Scott T

I am a current client of this provider

The caregivers show up when they say they are supposed to, and they do what they are supposed to do. The services enable me to have time to myself, which is always helpful.

March 19, 2018

By Sharon R

I am a current client of this provider

Comfort Keepers doesn't require me to use them every week and stay a certain amount of hours. They came fairly soon too. I didn't have use of my left hand at all, so Comfort Keepers helped me at all.

March 08, 2018

By Anonymous

I am a current client of this provider

Some of the caregivers that have taken me to appointments were people that I didn't care for because of how they acted. Most of the people I've met from Comfort Keepers I have liked.

September 27, 2016

By Normita

Other

I don't even know where to start, I have never met a care giving company like Comfort Keepers before. They actually care about the elderly and the employees, care giving companies I have been with honestly do not care and tend to send random people to their homes, but Krista the owner goes out of her way to go to their house and personally talk to the client and family and once they find the right caregiver then she will introduce them. The main goal is to make sure everyone is happy and needs are being met, I could not be any happier to have found this company.
Provider Response
Thanks Normita! We appreciate your kind words. We as professionals, will do our best to provide the best kind of care, not just to our clients, but our employees as well. Comfort Keepers strives to make a difference and seeing our loved ones at home and in good hands is what matters most!!
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About Comfort Keepers Home Care of Portland, OR

Senior Care- Respite Care- End of Life Care- Companion Care We help maintain independence and quality of life.

Comfort Keepers® of Portland, OR provides compassionate in-home care and senior care, that helps seniors and older adults live safe, happy and independent lives in the comfort of their own homes. We proudly serve Portland, Multnomah County, and Clackamas County and surrounding areas of Oregon.

We provide a wide range of senior care services to fit the unique needs of all of our clients. This includes personal care services such as hygiene assistance, grooming and bathing. As well as companion care services like meal preparation, incidental transportation and light housekeeping. We even provide our clients and their families with specialized care such as Respite Care, End of Life Care and Dementia Care & Alzheimer’s Care services. No matter the level of care that is needed, we can create a custom care plan that is based around the Comfort Keepers brand of caregiving called Interactive Caregiving. With Interactive Caregiving, we keep our clients active and engaged in every step of their care. We can provide care for a few hours a week to 24 hour home care. Our caregivers, whom we call Comfort Keepers are specially trained to provide the assistance our clients need, when they need it.

Our mission is to help maintain independence and overall quality of life for seniors and older adults in Portland, OR.


Photos of Comfort Keepers Home Care of Portland, OR


Services and Amenities of Comfort Keepers Home Care of Portland, OR

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • Range Of Services Extra: Errand And Transportation Services

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Finances Bookkeeping
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 30 Miles To Provide Care

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Credit Check
  • Residency Confirmation
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Nutrition, Personal Care Adl, Fall Risk, Safety

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Ach Electronic Withdrawal

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: 15-2317

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Comfort Keepers Home Care of Portland, OR

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