My mother passed away in December (2013). She used Vitas hospice and I did not like them. They were recommended by the facility where she was staying. The first two people who came out and talked to my sister and I (one was a chaplain and the other, I guess was just one of the executives) seemed very nice. They explained to us that they were going to move her and give my mother a bath every two or three days, which my mother did not like. My mother had eight falls from March the year before she died, to December. The eighth fall was what finally killed her. Vitas was there -- they left my mother on the floor for quite a while because she was in such pain. We were pretty sure she broke her hip and leg. Finally, the evening before she passed, I told them to put the mattress out because every time it would move, my mother would scream and every time they try to put a diaper on her, she would scream. They said they can’t do anything without the doctor’s permission, so I asked for them to call the doctor and they took the mattress out and put a catheter in her. What really irritated me a lot was the night she fell, she did get up and went to dinner, but after that, that was it. She could not get out of bed. It’s terrible.
My sister and I came the night before she passed. Vitas sat in the chair beside the bed the whole time - my sister and I had to stand and I’ve got a bad back and it was hard to stand. They did not get out of the chair, and that was the only chair that was in there. They didn’t call us like we asked them to, if my mom took a turn for the worst. They called me the next morning. I knew right then, she was already gone. She died a half an hour before I got there, and I was very angry at Vitas for not calling us. They did not console us. A lot of the employees from the facility were there and they’re the who that tried to comfort my sister and me. I was very upset and we never knew when Vitas was going to show up -- there was no set time. I didn’t know what they were going to do to my mother, other than bathe her. They provided diapers which she did not want; she was not incontinent. I would see her clothes thrown on the floor after her shower. They didn’t even know how to operate the oxygen. My sister asked for a portable machine so we could take her to church, and they couldn’t even show us how to use it. I would not recommend them.