I would NOT recommend this business! The Administration was as bad as some of the staff. They tell you that staff isn't supposed to sleep at night yet when you complain that they do, they insist they are allowed to "rest their eyes" (direct quote). The client (high fall risk) actually had to walk down a hallway in the middle of the night to awaken sleeping staff bcs she needed help! The vast majority of the care providers ignored REPEATED requests to remain next the client while walking due to high risk for falling (per PT). I observed them WATCHING her walk while they were in a different room and I was ignored when I complained to staff. This happened MANY times. They actually placed the client in danger on an almost constant basis by doing this. In fact, I argued with Admin about their staff being downstairs while my relative napped upstairs and they defended their staff!! If the client had needed help, they never would have heard her from downstairs. One aid who was seated 10 feet from the door refused to answer a rigning doorbell (4 seperate rings) after I asked her to do so! The seated staff person who was watching TV said the person could let themselves in since they only had to open the storm door. Another staff member argued with our request that she park in the street. We asked them to do this becasue they were driving 5 feet into the lawn to avoid other parked cars whereby ruining the lawn. Another staff member claimed she didn't know how to set a table when i complained abt all the silverware that had been tossed to the right of the plate, completely missing the placemat. There was also no napkin, no beverage, no butter for the potato. My request to set a proper table was met with a snitty reply. Count on getting nothing but frozen, high sodium meals unless you put up a fight. The easiest thing to make is what will be served unless you complain. One staff member was so bad that I sent her home after 11 minutes. That was a record! She felt free to tell me how awful I was before she left. Another one who I asked to leave was so bad that medical staff from another company gave me the thumb's up. She was familiar with this person in other homes and agreed that she needed to be on the other side of the door. And forget them remembering to remind the client to take meds. Forget it. And reminders to do PT and OT were grossly lacking.
The take away is that you will be deemed as awful if you ask that they stay awake at night, serve healthy meals, provide assistance with walking (a medical mandate), not drive on the lawn, expect a table to be set with a napkin and with silverware where it's supposed to be, remain on the same floor as a napping client so there are no surprises when they get out of bed by themselves to go to the bathroom AND SO ON!!
Do not use this company. Sadly, they are all alike. I recommend private duty. It's less expensive and better. Be sure to do background checks in ALL the counties they have lived and contact three consecutive past employers as well as three consecutive clients (or family members) for references. there are some bad eggs out there.
It's a crap shoot but be vigilant and be sure to get what you are paying for!