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Right at Home of Wake County

2500 Blue Ridge Road, Raleigh, NC 27607

(919) 849-8622

Verified Partner

4.62

(29 reviews)

Offers Home Care
Top rated on Caring.com

2017, 2018, 2020

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Reviews of Right at Home of Wake County in Raleigh, North Carolina

4.62

(29 reviews)

    Top rated on Caring.com

    2017, 2018, 2020

    Caswell

    5

    March 6, 2023

    I am a current client of this provider

    We have had the privilege of having care for my husband from Right at Home Wake County for nearly five years, since July of 2018. We came to Right at Home Wake County after several other agencies over the previous eight months. We are so grateful we finally found the right homecare agency for our needs! There has never been any instance where Right at Home Wake County was ever less than professional or acted in any way other than to provide the most outstanding service to meet my husband’s needs. From the intake interview, to the schedulers (don’t know how they do it!), the nursing staff, the finance and administration personnel and, of course the caregivers . . . the whole team has delivered exemplary care, commitment and service. We have never been disappointed. When you need care for someone you deeply love this is the team to look to. There are not enough stars to give.

    KAREN and JODY

    5

    February 27, 2023

    Other

    Laura is the Best at scheduling caregivers and communicating any changes. Our current caregiver is great! Alway 5 min early for any of her shifts.

    Lorraine's Daughter

    5

    December 17, 2021

    I am a current client of this provider

    I appreciate your staff making the switch in my Mother's care. Shanquesha has been just wonderful for my Mother. She is very thoughtful, thinks ahead, and is a great help for my Mom. She also has a great personality, kind, considerate and is perfect for my Mother to be around.

    JimMc1

    5

    October 12, 2021

    I am a current client of this provider

    My caregivers are very caring and concerned for my wellbeing

    Silvia21

    5

    October 12, 2021

    I am a current client of this provider

    Right at Home is a very good company, the people are excellent and well mannered and knowledgeable. Most of all, they respect me and treat me very well, especially Latonya and Vicky.

    Anonymous_1784

    4

    April 2, 2019

    I am a current client of this provider

    They send the one girl to help my loved one out of bed in the morning. They could try to get back up for the caregivers.

    Betty S_20

    5

    April 2, 2019

    I am a current client of this provider

    They help by being my hands and feet. I like the quality of individuals.

    Nancy E_4

    5

    March 22, 2019

    I am a current client of this provider

    They take care of things that I am not good at. It's kind of hard to say because some of the individuals, in fact most of them, are very well trained. It is a learning experience.

    Terri P_2

    5

    March 20, 2019

    I am a current client of this provider

    She can't take her medication herself. It is a necessity for her. I don't care for the weekly billing. I'd rather they do monthly billing.

    Anonymous_1586

    3

    March 19, 2019

    I am a past client of this provider

    They served a necessary need, but we found another company that is doing a much better job. The overall quality of the caregivers was not great. Many of them were pretty worthless and would just sit on their cell phones.

    Sue M_5

    5

    March 9, 2019

    I am a current client of this provider

    It allows me to continue doing my job. It allows me the freedom to do regular house hold chores. I think the caregivers are very caring. If they notice any little thing, they voluntarily contact the nurse and have her come out if they have a question. They do that with things as simple as a skin rash, which prevents us from going to the doctors. Everyone is extremely nice.

    Pam G_1

    5

    March 2, 2019

    I am a current client of this provider

    They allow him to live independently. They are very reliable and they go overboard trying to make sure all our needs are met.

    Brenda J.801511

    4

    April 18, 2017

    I am a current client of this provider

    We are using Right At Home for my mother-in-law. They help her shower and get dressed and do light housekeeping once a week. I think they are rather expensive and can improve on interacting more with the clients. However, they are very punctual, clean up, and are very good. I will recommend them, but I think the price is very high.

    Patricia176342

    4

    January 6, 2017

    I am a current client of this provider

    We are using Right at Home. I was able to speak with the manager at the beginning, and I was very impressed with the fact that they have 24-hour service. If the caregiver didn't show up, there's bak up. I felt that it was safe, and the girl assured me that everything is going to be fine; that's what I needed. So far, it's been true. The first caregiver wasn't a match for my mom, but the second one was fabulous, and I would keep her forever if I could. My mother has been safe, happy, loved, and everything I need her to be while I work. They make every effort to meet your needs.

    Betsy811150

    5

    November 2, 2016

    I am a past client of this provider

    My dad had caregivers from Right At Home for a while, and we were very happy with them. Everything was professional and good. We're pleased with them when we used them. We had lots of different caregivers, and they were professional.

    Client 05

    5

    September 14, 2016

    I am a past client of this provider

    I chose Right at Home because of proximity and the cost factor. It was for an escort service because I was having cataract surgery. The caregiver was excellent. She was gracious, she talked to me and was interested in the procedure. She was really concerned about me. They were really very good. I had 3 agencies call as far as service, and out of the 3 Right at Home was the most inexpensive.

    Debbie566677

    5

    August 23, 2016

    I am a current client of this provider

    We are using Right at Home of Wake County for my loved one. We were able to get a caregiver match the day after we hired them. It is very fast. My mother lives with me, but I work during the day and I cannot bring her to doctor’s appointments. I need CNAs to go with her, so they can listen, pay attention, and understand what is going on. They drive her to the doctor’s appointment, go in with her, and hear what the doctor has to say. My mother does not remember things. We have several different caregivers, and they are all very personable. They put my mother at ease, are caring, are always on time, and come when I need them.

    Anonymous504825

    5

    June 17, 2016

    I am a past client of this provider

    We only used Right at Home for a week, but they were excellent. We really enjoyed their service. They provided overnight caregivers. The CNAs were very good and made my father comfortable. I would recommend them to others. They help transition through hard times in life. The caregivers were very professional and very on time.

    Peter Horst

    5

    February 26, 2016

    I am a current client of this provider

    First-rate in every way.

    Bruce Penwell

    4

    February 3, 2016

    I am a past client of this provider

    Phone calls to you were always promptly answered and given attention.

    Eleanor18

    4

    January 30, 2016

    I am a current client of this provider

    I have Right at Home with me. Their rates are not as wgood as some, but they were able to give me somebody from my neighborhood who could cook. The ethics of Right at Home are about the same as everybody's. They are very friendly. They gave me a loaf of bread for Christmas, and all sorts of nice things. They found me two different people, they always have my convenience in mind when it comes to scheduling people to come, and so on.

    Theresa Ascenzo

    4

    January 29, 2016

    I am a current client of this provider

    She is a good person to be with. She does what I want to be done. She is on time in the morning. Takes me shopping and to doctors appointments. Nice to have someone to talk with.

    Reviewer27

    5

    December 31, 2015

    I am a current client of this provider

    RAH staff are kind and caring. Service is adequate for our needs and executed well.

    Ed41

    5

    October 28, 2015

    I am a past client of this provider

    We had quite a positive experience with Right at Home. The care was excellent. I hired them basically for transportation, shopping for food, and light housekeeping because my brother had been basically incapacitated for the last 10 years. He had a heart disease, and we had a very good experience; the lady was wonderful. They billed on a credit card and were very consistent with the services that they provided for my requests. Everything worked smoothly and the coordinator was extremely helpful.

    Conscientious Son

    2

    August 31, 2015

    I interviewed this provider

    I'm very sorry to say that we had a difficult experience with the mgmt of Right At Home. Our caregiver was wonderful, but when she was going to be away, we weren't notified that there would be a change in caregivers. The "fill in" caregivers weren't making sure my dad took his medications or changing his bandages after a recent injury. They also didn't keep the kitchen and bathroom clean. Upon discussing this with upper management in a professional manner, they discontinued their services immediately with out giving us a chance to find new caregivers.

    Provider Response

    At Right at Home of Wake County, our goal is to improve the quality of life for those we serve. We pride ourselves on the impeccable service we strive to provide each of our valued clients and our highly trained caregivers. We build custom care plans with the families of our clients and work closely with the families to notify of any change in condition or alterations in the custom care plan to best fit your loved one. If any of our clients or their loved ones feel we are not exceeding expectations in care, we welcome them to contact us so that we can correct any issues that may have arisen.

    We are glad that you enjoyed the attentive care from our caregivers. In the rare event that a caregiver falls ill or is unable to make it to a client’s home when scheduled, we do our best to arrange for a capable caregiver to arrive in a reasonable time to assure that your loved ones are cared for. The safety of your loved one is our top priority. Right at Home is your trusted home care provider in Wake County and the surrounding areas.

    Caring105593950

    5

    May 17, 2015

    I am a current client of this provider

    I talked with the people at Right at Home, and I was very impressed with them. The care and services are excellent, and the caregiver is wonderful. They're very efficient; I have no problem. We've been using them for four weeks now.

    bethecs

    5

    June 2, 2013

    I am a current client of this provider

    I called this service at 6:15 of a holiday weekend needing someone to cover nights with a very sick mother. I got the owner and he had a wonderful woman "Barbara" at our home within 2 hours. She spent three nights watching and taking care of my Mom during the nights. They were also able to get two other caregivers to cover the rest of that weekend. They came through with great people on very short notice. Would recommend them 100%. Fantastic staff and caregivers.....

    Michelle19

    5

    May 29, 2013

    I am a current client of this provider

    Great job! Thanks for everything!

    Mary68065250

    5

    May 25, 2013

    I am a current client of this provider

    The service from veronica has been fantastic. A++!!

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    Services and Amenities of Right at Home of Wake County in Raleigh, North Carolina

    Rates

    • Hourly Rate: Call for Rates

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    About Right at Home of Wake County in Raleigh, North Carolina

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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