Right at Home Charlotte and Lake Norman

Offers Home Care

82 Reviews
Call (704) 387-5659
Right at Home Charlotte and Lake Norman (704) 387-5659
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Reviews of Right at Home Charlotte and Lake Norman

82 Reviews Write a review

Home Care Reviews for Right at Home Charlotte and Lake Norman

August 17, 2020

By Monica D

I am a current client of this provider

He can do a lot of things on his own and the caregivers just stay to watch him. I really like Elaine.

August 06, 2020

By Lisa M_18

I am a current client of this provider

Them being here has helped me maintain one of my jobs. They are professional and personal. The employees show up on time and do a reasonable job.

August 06, 2020

By Paula M_7

I am a current client of this provider

My mom likes the services. They do so many extra things for her. All the employees are exceptionally nice. They go above and beyond what we hired them to do.

July 28, 2020

By Mary H_84

I am a current client of this provider

They do everything I ask them, so you can't get better than that. It helps because they're so friendly. Every time I talk to somebody, I tell them that it's good. The caregivers are good.

March 12, 2020

By Anonymous_3518

I am a current client of this provider

The most helpful thing has been the showering and cleaning my home. I like that the system they use works really well.

March 09, 2020

By Carol S_41

I am a past client of this provider

They did awesome. It helped me get back on my feet quickly. They did a great job with everything.

February 19, 2020

By Herman S_1

I am a current client of this provider

It helps me out. I have had two knee replacements, which is the only reason I don't give him his showers. I want someone strong enough, and that's hard for them to understand. I don't want a skinny girl. She may be old enough and smart enough, but she's not strong enough. I would recommend them. They do a good job, except when they send me girls that are smaller than I am. The reason I don't give him a bath is because my children don't think I'm strong enough to do so. If he were to fall, I could fall with him. I don't like them sending me people who aren't strong enough to help him in and out of the shower. I've also asked them to send the same person every time, but they always send a different person every time. They don't serve dinner until 5:30, and sometimes, we don't get back until 7:00. The thing I didn't like was the last caregiver would get here at 10 minutes before 7, and I didn't want her there at that time. I only wanted her between 7 and 8. When they're good, they're very good, but when they're bad they're horrible.

February 10, 2020

By Elizabeth G_11

I am a current client of this provider

My loved one does not get too much care, but they ask her if they take her medicine. I like how the agency knows my loved one.

January 21, 2020

By George R_5

I am a past client of this provider

I had 24 hour care for him under another private service so Right at Home was something in addition. It was convenient so I made sure that we got what we needed with our long term care policy. I liked that some of the people they had were very caring, and good caregivers.

January 21, 2020

By Nydia D

I am a past client of this provider

I knew that my mother was being taken care of in different capacities. I mostly dealt with the management team, and they made me feel like I wasn't putting them out or taking up their time. I love their service menu!

November 22, 2019

By Foster H

I am a current client of this provider

They help to take care of my father so that I do not have to be there 24/7. They could have more promptness in response when there are changes and things like that.

November 18, 2019

By Laura B_17

I am a current client of this provider

I wish they could be a little bit more proactive. They are usually on time. They are reliable.

November 12, 2019

By Brenda S_8

I am a current client of this provider

The caregivers are very caring, and she would not be able to be independent without them. I have had issues with the office staff not sending me the things that I need and them contacting our long-term insurance.

October 29, 2019

By Lawrence R_1

I am a current client of this provider

I get a shower every Monday, and they help keep my kitchen clean. They have good quality people.

October 10, 2019

By Gloria W

I am a past client of this provider

It was not very helpful. I needed help to cook. I can barely stand, and I am 87 years old. I have had 19 major surgeries. They could improve the people they hire.

October 10, 2019

By Anonymous_2651

I am a current client of this provider

They help me with whatever I need. The caregivers could come on time.

September 30, 2019

By Kay S_3

I am a past client of this provider

They could have done what they said they would do. They are a fraudulent company. They charged me for doing laundry 8 times but only did my laundry twice.

Provider Response

At the initial sign-up, we ask our clients to contact us with any questions, comments, or concerns, at any juncture of their experience with us. We have also implemented a one-day, one-week, and one-month check-in/follow-up phone call with our clients. After the first shift, our Care Manager follows up to see how services went. We do the same after one week of service and after thirty days of service. This allows us to have our finger on the pulse of the client experience, and to address any issues should they arise. We are available to right any wrongs, and if any concerns are brought to us, we will take steps to remediate in an appropriate and timely manner.

September 24, 2019

By Dierdra H

I am a past client of this provider

A lot of the bathing helped make their lives easier. They also helped with meals and laundry. We got to know some of the caregiver, and they connected with my parents.

September 24, 2019

By Paul N_1

I am a current client of this provider

They provide the services that she needed, whenever she needed it. They have the ability to respond quickly.

August 28, 2019

By Janet Z_1

I am a current client of this provider

They help my wife out. They are reliable.

August 22, 2019

By Terri B_1

I am a current client of this provider

I think she enjoys it. I appreciate that they come in and check on her. Everyone has been super nice. It has had a good impact. I think they have been good. They need to have the same people come in. She gets used to having someone, then they get promoted, and she never sees them again. They just keep having different people working there. They have a hard time keeping staff.

July 24, 2019

By Barbara Z_2

I am a current client of this provider

I had a little trouble with the charges in the beginning, but they have gone over and improved it. They come on time, and they give me shower. Mary Bell does great. On Saturday, they do my laundry, and they have been hanging up my laundry, which is an improvement. It saves me some work.

June 28, 2019

By Rita B_5

I am a current client of this provider

I don't have to do everything. We have different caregivers, and one of them is excellent. If they all could be as good as her, that would be great.

June 28, 2019

By Niel R

I am a past client of this provider

They provided me with comfort level because my mom had some care that I couldn't provide myself. I felt like there was inconsistency in the timeliness of the service.

June 24, 2019

By Michael S_19

I am a current client of this provider

The could have consistent delivery of care and responsiveness.

May 31, 2019

By Myrtle B

I am a past client of this provider

My mother was always very upset because when the caregivers first came in, they would mark down their time in a book. However, they were helpful with getting someone to take my mother when she needed a ride to the hospital. They could have improved the billing procedure.

May 28, 2019

By Sophia M

I am a current client of this provider

They can follow the rules and be on time. They could be there when you need them and have someone intelligent. Some of them are not intelligent. I am very dissatisfied with them. Half the time the girls don't come and I don't get my medicine on time. They are not professional.

Provider Response

Dear Sophia, As the new Director of Operations here at Right at Home Mooresville & Lake Norman, NC, my priority is to provide oversight to our caregivers and strive for optimal client experiences. We have recently hired a Caregiver Support Specialist, whose primary function is quality control in all aspects of the caregiver experience, including sourcing, on-boarding, training, auditing, side-by-side coaching, and discipline. Through these efforts, it is the goal of our agency to hire and retain the best caregivers and to offer quality in home care services to our clients. Sincerely, Sharon W.

March 20, 2019

By Anonymous_1590

I am a past client of this provider

They weren't doing what they said they would do in the initial meeting. Everything was wrong. They need to be organized. They sent multiple people to us.

Provider Response

The nature of service provided by our Right at Home team is such that we do employ multiple caregivers and, depending on the number of hours care is needed per week, a client could receive services from different caregivers. If there is the occasion we are changing caregivers, we have put into place a protocol where the client is contacted in advance to let them know there will be a change. We contact the new caregiver, as well, to ensure they review the care plan and become familiar with the client's needs. This way, there is minimal disruption to the client's usual service.

February 22, 2019

By Robert J_4

I am a current client of this provider

They do my laundry and hang up my shirts and pants, and everything I need to be done, they do. I want them to use detergent and fabric softener when they do my laundry. Sometimes they forget, but they've done a good job.

February 22, 2019

By Syd F

I am a current client of this provider

They are very patient with me.

February 10, 2019

By khart92907

I am a past client of this provider

Everyone from the top down was wonderful. I never had to worry about my Dad with Right at Home’s help. Thank you!

February 06, 2019

By rolling thunder

I am a current client of this provider

home care for a stroke victim. they are always on time. the interactions are always positive. the agency is very responsive to my requests.they are the best.

January 30, 2019

By Ray B_4

I am a past client of this provider

He would do things for that nurse, that he wouldn't do for anyone else. They got him to sleep in a bed, instead of the chair he slept in for years. It improved the quality of his life at least 50%. We loved the caregiver that we had. They would always stay the full time or longer.

January 29, 2019

By Judith G

I am a current client of this provider

We have had a couple billing problems. The staff that takes care of my mother is nice and kind.

January 14, 2019

By Sharon I

I am a current client of this provider

I am just learning to walk again so my caregivers help me with safety matters and keeping me safe. This agency does their best to help their clients in any way they can.

January 14, 2019

By Martha M_11

I am a past client of this provider

I felt like I didn't need much help, but the main thing we wanted was to have someone here with me, just in case. I think they did whatever I asked. When we had them, we needed them and they were a help. I felt like they needed a little bit more training, overall.

December 15, 2018

By Anonymous_998

I am a current client of this provider

They were supposed to do laundry and they didn't do it. The stuff they did do, they left in the laundry room for over a week. They need to follow requests better.

December 08, 2018

By H.C. B

I am a current client of this provider

I am pleased with everything here and I have what I need. I've been using them for awhile and I like it.

December 08, 2018

By Buford N

I am a current client of this provider

They help me get dressed and undressed. They also take me down to the living room. They provide good services, and they are pretty prompt. They do what I ask of them as well.

November 29, 2018

By Grace O_1

I am a past client of this provider

They could have kept the same caregiver coming every time so I did not have to keep telling the new caregivers where everything is. I did not like how they kept sending different caregivers.

November 29, 2018

By Anonymous_851

I am a current client of this provider

The caregiver was there just in case my loved one fell and provided food for them. We asked them to replace the last caregiver and they didn't do it in the appropriate amount of time.

November 29, 2018

By Albert H_1

I am a past client of this provider

I felt secure in knowing that someone was there and making sure that he wasn't falling. They were very attentive and they made him comfortable with helping him take a bath.

November 28, 2018

By Lucy G_1

I am a current client of this provider

I don't get much help with my pills. All of my caregivers are perfect!

November 27, 2018

By Alda H

I am a past client of this provider

It gave me a feeling of independence and trust. All the caregivers that came to help me were so caring and personable. I felt that I was the only person in the world they were helping. They were all very attentive.

November 20, 2018

By Rose S

I am a past client of this provider

Other than giving me three hours to myself, the agency didn't do much. I don't think they even cleaned the bathroom after giving my sister a bath. They could have been more helpful. I don't think they did enough. Other than giving my sister a bath, we didn't need much help.

October 23, 2018

By Margie C_1

I am a current client of this provider

They are very good. They take me to my doctor. They're really nice to me.

October 23, 2018

By Mark A

I am a current client of this provider

They let me be independent, but at the same time, they are there for me. I like how the caregivers are cautious and thorough.

September 27, 2018

By Leslie M_2

I am a past client of this provider

They helped me get out into the community. They could have their people pay their own expenses.

July 30, 2018

By Anonymous

I am a past client of this provider

Everything was fine. They were available when we needed them, and they could schedule someone out when we needed them. The nurse that came out to do the assessment was great. They were educated, good quality, everything, but they got lost several times trying to find the house and they just didn't seem to be professionally dressed. It didn't bother me, but my loved one was not used to seeing someone dressed in casual clothing instead of scrubs. They were just not used to that, and scrubs would've been great. It's appropriate attire for a nurse, and it was just casual personal attire.

July 27, 2018

By Brenda H

I am a current client of this provider

They basically are enabling me to live and there are some things I just can't do for myself. They help me with my laundry and stuff. It it is just day-to-day living. I have had very good service and very good response from them. The ladies that they have sent to help me are very nice and efficient.

June 27, 2018

By James B_4

I am a current client of this provider

They do whatever I ask them to do. They are very pleasant people. I leave a little room for improvement. They are nice people and they take care of us.

June 26, 2018

By Josephine K_1

I am a current client of this provider

It helps me because they're helpful, and they keep their word. They're convenient, helpful, and they do what they say they're going to do.

June 20, 2018

By Pauline M

I am a current client of this provider

They've helped me to improve my health. I would simply tell a friend that they're good and I'd recommend them.

May 31, 2018

By Betty Ann C

I am a past client of this provider

I can't walk. I have low vision so it was very helpful for me. They got a person to come, they were able to take me to places and they were very helpful to me.

May 29, 2018

By Anonymous

I am a current client of this provider

I like their help and that they do what they are supposed to do. They are good. The caregivers go above and beyond. In an emergency, they are good.

April 27, 2018

By Frederick M

I am a current client of this provider

The help that they have do a really good job. Scheduling should be better. They do what they are supposed to.

April 27, 2018

By Elia "Lou" M

I am a past client of this provider

I was dissatisfied about their prioritizing of their own schedule over mine, but the staff was phenomenal. They were all pleasant, every single caregiver. I didn't like that they woke me up too early in the morning and that there were different caregivers each day.

Provider Response

Thank you for the positive feedback about our staff and caregivers. I want you to know that our clients' satisfaction is our highest priority. The detailed care plan that is created during the sign up process helps determine what services are to be scheduled, but we're happy to accommodate any changes and update the plan of care when needed. Our care manager will give you a call and make changes accordingly.

March 23, 2018

By Ann L

I am a current client of this provider

All of my experiences have been positive. They follow up on what they do. They do my laundry, which has helped me the most. They come when I call them.

February 16, 2018

By Charles P

I am a past client of this provider

I have a couple caregivers who were really excellent. They cooked with me and taught me some stuff. They drove me when they didn't have to. They also helped me with my exercises.

February 15, 2018

By Nelly T

I am a current client of this provider

Everyone that I have met with from the company has been very caring and wants the best. The services help prevent falls and provide continuity throughout the day.

December 13, 2017

By Teresa

I am a current client of this provider

I am writing in for Brenda R. Just wanted to say she is a very knowledgeable, patient, kind, caretaker. She "really cares".

November 21, 2017

By Constance "Jackie" O

I am a past client of this provider

Right at Home's caregivers were on time and they showed up every day they were supposed to, unlike other home health care agencies caregivers. The most helpful aspect of my mother's services is her caregivers helping her with her mobility to get around to her showers and her meals.

November 21, 2017

By Don A

I am a past client of this provider

Right at Home came through for me every time. The services from Right at Home helped by being able to come on short notice and all of the times were covered.

November 17, 2017

By Deborah W

I am a current client of this provider

I don't like not having a set time that the caregivers are going to come. I would like my pills at a specific time.

Provider Response

I appreciate you taking time to let us know about your concern. Our caregivers work with several clients and sometimes, they can get delayed on some unavoidable situations. That is why we give our clients a 15-30 min. window for medication reminders. We do our best to make it within the agreed upon time-frame. Thank you for the opportunity to provide care for you.

October 25, 2017

By Susan R_10

I am a past client of this provider

Right at Home is on time and that they are very professional. Right at Home helped the most with showering and exercising my loved one.

October 17, 2017

By Kevin P_1

I am a current client of this provider

I can always find a caregiver when I need respite care. Other agencies have issues meeting this need. I am able to get out of the house and leave my husband with people I trust.

September 26, 2017

By Marge A_1

I am a current client of this provider

Right at Home is dependable, reliable, and the caregiver has been attentive to my mother's needs. Right at Home has made my life easier by not having to worry about my mom while I'm at work, and they help around the house.

August 24, 2017

By Robert M_6

I am a current client of this provider

Right at Home has done everything that I've asked. Right at Home takes me somewhere almost everyday.

August 17, 2017

By Argyle S

I am a current client of this provider

I would recommend Right at Home because I have no complaints about them. Right at Home has they have assisted me in everything I need.

July 27, 2017

By Joan W_3

I am a current client of this provider

Right at Home has worked with me to my satisfaction. They are sympathetic and empathetic. Right at Home has made life easier by improving my physical condition, but it all takes time. They have the best impact that they could have in my case.

July 24, 2017

By Hattie C

I am a past client of this provider

Right at Home has very caring nurses who are on time and care for the patient. Right at Home made life easier by coming in and helping me with the showering. They would also stay with my mom if I needed to go somewhere as well as providing a lot of medical information to help with my mom's care.

February 02, 2017

By Caring110444050

I am a past client of this provider

I had somebody come in twice a week for my mom from Right at Home. They provided help with bathing, feeding her, getting her dressed, and staying with her. If I had a special occasion, they stayed with her until I got back. The caregiver was very good, on time, and very professional. They took excellent care of my mother. The value was reasonable.

December 20, 2016

By Butch244471

I am a current client of this provider

Right at Home did a wonderful job in providing service for my mother post a procedure which slowed her down for over a month. The care givers were kind and attentive to her needs and provided a much needed assistance to her during this time of need. While we currently do not need them long term at present, when the time comes, we will certainly turn to them immediately. Not only were the caregivers wonderful, the management team was engaged and followed up on a regular basis. We cannot say enough kind words about them.

October 05, 2016

By catmcg

I am a past client of this provider

Right At Home has been a valuable resource for my mom and me. Their caregivers are knowledgeable, trustworthy, and most of all kind and caring. I would recommend them to anyone considering in-home care!
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About Right at Home Charlotte and Lake Norman

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.


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Right at Home Charlotte and Lake Norman

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