BrightStar Care Northern Charlotte / Huntersville Cornelius, NC

Jan P_10

They have made my experience positive by being accessible. I like that they are very exceptional, flexible, easy to communicate with, and just really nice.

Janet K_19

The services are impactful for me because it has improved my outlook. I am no longer confined to the house anymore. I like BrightStar Care because I can have an adjusted schedule. The caregivers help me have my own schedule.

Roy S_6

They have made my life easier by being present. The client is 97 years old and I can leave the house in the time the caregiver is here, that is major for me. So far I like the caregiver that we have and the cost is reasonable.

Stone A

Lesley has a relationship with Karen, and it helps her with her Dementia. We had some changes with the scheduling, and they talked to me about it.

Betsy D_2

The intake was pleasant, however, they did not match the level of care to what was needed. They should match the caregivers to the client's needs.

Beth _5

These services have made life easier for my parents. I like that this agency is very professional.

Catherine A_8

They take the burden off of family members. I like their professionalism an quickness of care.

Linda R_34

The provider has relieved me from some of what I would have to do. I like the girl that is coming.

Cheryl C_10

They have provided the care needed. They can let me know if aide is not coming.

Mary K_41

It relieved me of the duties I was doing. I liked their flexibility and responsiveness.

Beth S_12

They have helped provide the care needed. I like the caregiver, administration, and schedulers.

Yolanda J_1

They have provided consistency as far to providing caregivers. I like how I can call in advance to set an appointment with the caregiver I want.

Donna C_15

The caregiver helps with a lot of the work in the house, which is something I need. I liked that they were very friendly.

Monica G_1

I liked the way the staff handled things. I liked the caregiver I had and the other staff.

Anonymous_6155

I went from three or four calls a day to a text checking in. I like that they are very thorough and they inform me of any changes.

Emily _5

Gary was very close to death when he was receiving the services. I liked Pam and Carrie. I liked that we could get caregivers by the hour.

Elizabeth_1

My mother always feels good when the caregivers come. The caregivers have helped the most by boosting her spirits a little bit. I know this isn't their fault right now but they're a little far away from where my mother lives, so scheduling has been a little troublesome because people have to travel from where they are to where we are. If you are in that area, I would absolutely recommend them.

Jamie L_1

Being able to get out of the hospital knowing that someone was going to be there to transport me, get me food, and get medication set up my recover for success. I liked the signing process and the determining of my care, it was simple and straight forward. Then there were follow-up calls to make sure things went well.

Steven _3

She is just super helpful and goes above and beyond for my mother. They are prompt and the in-home care is helpful and friendly.

Jim W_21

The caregivers help bandage my wounds. The agency doesn't take my insurance, which is the only negative.

Steven M_12

They do help by being present, and by making sure that I don't need to be there. They could make sure that my dad gets his medication every time.

Kelly J_5

They were able to respond to our needs. They accommodated us very quickly. They were able to provide the flexibility that we needed.

Judith 'Judy' V

They have helped me the most by helping me go on walks. I would tell a friend that they were on time.

James S_38

They send quality caregivers to my home. They understand that they do not need to hover over my mother and do every single thing for her. They step back and give her a level of independence to do what she can do. They don't have a four-hour minimum and their scheduler is wonderful to work with.

Jobina S

They made it much easier. The staff is excellent.

Jane B_19

The tasks were easy, but the employees were not able to do those. They need to better train their employees.

Aimee R_1

It gives me the time I need and peace of mind. They are good with filling shifts.

Anonymous_4878

They do what needs to get done, and they do it in a friendly, professional manner. The administrator has been very good.

Janet C_16

The client is refusing care, he comes up with every excuse as to not do the care. I do like that they don't have a minimum on hours. That is my favorite part of the service.

Fred B_8

They don't have enough people to fill my needs. I can't leave the house because of it. Up until last Thanksgiving, they were great. But since then, I've had to give up a doctor's appointment and surgery because they don't have the caregivers to fill my needs. It's an industry problem right now and they're blaming COVID.

Teena L

They do whatever they ask them to do. I don't know what more they could do to improve. I use many home care agencies for him. They are professional, reliable, and thorough. I have used other agencies and Bright Star is the best.

Tracy G

They are there and they give me a break. I like that they are reliable.

Ava S

It has changed everything for us. We have our life back. We are able to turn over that care to the caregiver and we don't have to worry about anything and it is great. We can get out and it is great and it is a huge burden off of our shoulders. I am able to breathe. The caregivers have experience and if the schedule changes or the tasks change, they meet those changes. They are agile and have that flexibility.

Bonnie A_4

The caregivers are doing physical therapy with her. This agency is very reliable. They are great with communication and provide excellent care.

Gracie A

This frees me up so that I can go to work. The person who goes out to do the initial interview should get better information so that everyone can understand what is needed. They could also have a caregiver there at that time as well.

Lori C_7

They have helped mostly by making him feel like a person again and giving part of his independence back. They are very professional.

Kimberly O_2

It allows me to continue working remotely. They provide social interaction. They have gotten some good folks who are working for them. They have good, diligent, and attentive nurses. They have to work out some small communication issues, but they have improved.

Shirley B_4

She comes right in and starts my IV infusion. There is never a wasted minute.

Marissa B_1

Just keeping communication with what's going on with the patient and providing updates on his care. They are reliable and provide high quality care.

Gail M_10

It was helpful for my loved one to have people who were helpful and knowledge. They could interact with my loved one well. I think their scheduling was erratic. When I gave them the hours that I needed, they would say they would have everyone except for certain days, but I never got a call on if they found someone for those days. The scheduling was a bit stressful.

Shirley O_3

I was able to do stuff for myself. It was vital that could make me feel at ease with my sister. I like them because they were willing to accommodate me for the needs that I had. They were willing to work with me on cost for day. They were willing to provide competent caregivers for the shifts that I needed.

Chris V_1

It was taking care of things that I am not comfortable taking care of. They were very easy to work with, they were personable, and they were down to earth. The customer service was all around great.

Anonymous_3812

They helped her with her bath and getting her hair washed and rolled. I should have been more specific for what I was expecting the lady to do.

Holly M_1

It lowered my anxiety. They were really good, professional and responsive in their communication. BrightStar's worst person is the best at some other agencies. Their floor is pretty high.

Veronica W_3

They listened to our needs and had someone with in 12 hours who could help us which was amazing. I like that they were very knowledgeable and helped us through the whole process my dad went through.

Cathy T_8

They take care of whatever he needs in a timely fashion. They get his therapy on track. They understand the business and patient needs. They communicate well and get it done.

Eric H_2

It is helpful but they need to make sure the caregivers are doing their job. They need to make sure that their people are on time.

Anonymous_3591

They are patient in dealing with her dementia. Their employees are very passionate and very punctual.

Nancy H

My husband has Parkinson's disease. By her coming in and helping with getting him up in the morning, dressing him, and taking care of all of the things, it is helpful. She is here for two half mornings and two whole days. His condition is declining because of his age and illness, but she is like family to us and it is wonderful to have that going on in my life. The lady that we have right now is phenomenal, and I have always been able to get the help when I needed it.

Hilary G

They were very helpful right around the holidays so I could go back to work. They sent one person to help with child care. They were friendly and knowledgeable.

Anonymous_2927

They just keep her company. She has dementia. They are dependable, and they show up on time.

James O_1

They could make my life easier by having a consistent caregiver. If they did that, I wouldn't have to worry about who is coming. I would like to see them be consistent with the same caregiver. They could offer additional notices for changes, and it could come quicker.

Lori M_4

They do everything. It helps us as a family. We don't have to take off work. The caregivers, the CNAs, and aides are very caring. In the beginning, we had one or two that we weren't happy with, but BrightStar made it right. They're whole premise is revolved around caring for your loved one in their home with wonderful staff.

Anonymous_2442

It freed us up to take care of normal day-to-day activities. We had to help the person when they first came to the house. The nurse was late the first day, which was inconvenient.

Anonymous_2321

They were there for her needs and went above and beyond. I thought they were good. They were efficient and thorough, and the people they sent were good.

Anonymous_944

They really try to get the type of aide that is more related to our needs and what has to be done. I appreciate that they react pretty quickly to my needs.

Lois G_2

I have problems with getting in and out of the bed, and they hold on to me and help me. The caregivers are always on time, and do a good job when they get here.

Anonymous_763

They are available when she needs them. They meet her needs and assist her, which in turn benefited me, since I was not able to do it while I recovered from surgery. The main thing is, I haven't have any problems with the people that come out and give the care. But, the way they manage the business can hurt their clients and their workers.

Tomeka C

They have great, dependable nurses. They have very good nurses.

Melissa A_1

We were exhausted, so they provided night time care. It was last minute, and they were trying to fill in spots, so sometimes the caregivers weren't as good of a fit or weren't as trained as they should have been.

Kenny B_1

He has to have the medical service they provide. It's very impactful. They need to be right on time and they are. I would say that they are very prompt.

Maxwell T

They made it so I could go to work. My son really likes the girl that comes out. She also kept me informed during the day.

Richard M_2

It couldn't have been better. They did overnights and I trusted them to take care of my dad. I didn't worry, and they took good care of him. Because of that, I was able to sleep at night. I liked their care.

Eric B

They haven't had the same people so it just needs to be more consistent, every change of personnel requires a re-explanation to the nurses. Several times they didn't give me a call, sometimes they have told us that they don't have coverage. Another time they didn't call us when there wasn't coverage.

Highland D

The care keeps my loved one safe. They are dependable. They are there when I need someone, and the communication is open.

Roy

They help with food. A couple of their representatives get lost very easily and can't find their way around.

Anonymous

It's an average service. We've been with them for a while. They need more communication with their clients.

Edward M_2

She comes and checks on me to make sure I'm not getting infected. The nurse I have is really good.

Renee B

They do all of the physical caregiving that allows us to be a family and enjoy each other. My loved one had something in her knee pop, and then it started swelling. She began to be anxious, and the caregiver was very calm, soothing, and helpful to her.

Leanne Y

They do very well with my picc line and are always on time. They take my blood and measure my blood pressure.

Frank Claim#A513504 C

They are dependable and they have always fulfilled our needs. I know no other way. When I really couldn't move much, they have helped me.

Blenda M

They were efficient in all that they did. They provided services in a timely manner.

Bob K

The caregiver was on time, friendly, and took care of my mom. It was the kind of assistance we needed because we needed to get out of the house. It was nice to have mom with a good companion.

Carol M

They are courteous, try to help me as quickly as they can, and they provide me a car service that I use quite often. I'm older and I can't drive, but I have to get back and forth to the doctor. My son can't leave work every time I have to go to the doctor. They are there to help me and be with me, not just kick me out on the curb.

Anonymous

BrightStar Care is very flexible and responsive and understanding, but they didn't steal from me which is more than I can ask for. At BrightStar Care, the caregivers do as little as possible. I wasn't expecting the caregiver to clean my whole house, but I wish she would have just put the dishes in the dishwasher.

Evy M

I would tell a friend that BrightStar Care caregivers are very well-qualified and professional. BrightStar Care makes my life easier because I felt that I could trust the caregivers to care for my child, and they were very personable.

Opal P_1

I thought that BrightStar Care was fabulous. I think that my loved one looked forward to the caregivers coming to see her. We also didn't have to worry about her when we were gone.

Anonymous_150

I haven't had a great experience. I would tell others to find another agency. BrightStar Care should have put the patient first, instead of me trying to work around the schedule of the caregiver.

Sophia R

BrightStar Care was efficient in finding a good caregiver for my daughter. The caregiver provided companionship and security.