Visiting Angels Charlotte, NC

Offers Home Care

88 Reviews
Call (800) 973-1841
Visiting Angels (800) 973-1841
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Reviews of Visiting Angels

88 Reviews Write a review

Home Care Reviews for Visiting Angels

September 19, 2019

By Ms H_1

I am a current client of this provider

It gives me relief because I can only get so much time off. They are wonderful, caring, and patient. My mother is not the most easy person to deal with.

September 10, 2019

By Anonymous_2416

I am a past client of this provider

They were willing to do what I needed. The one that came most often stayed with me constantly. When I had them here on a daily basis, they were very prompt.

September 09, 2019

By Mr W

I am a current client of this provider

They have helped me the most by being there and being reliable. I like that they are very receptive to our particular needs, and they accommodate us.

September 03, 2019

By Mrs. M_6

I am a current client of this provider

When I walk, they help me move around to make sure I don't fall. They're very friendly and give tender care.

August 26, 2019

By Mrs R

I am a current client of this provider

They have helped the most by being on time and staying there. I am not sure if they know how to deal with a person with dementia. Those people need to be better trained on how to care for someone who has dementia.

Provider Response

Thank you for your feedback, we always want to hear from our clients. We recognize that during a period we had more caregivers than desirable visiting your mom and know it was difficult. Catherine worked to correct this issue and the same caregiver has been with your mom for the past two months (she will be her on-going caregiver as well). I hope you and your mom have seen have seen more consistency and are more comfortable now. We don't take lightly the high level of trust given to us and hope that you will reach out to either Jill or me directly anytime. -Paul Gach, owner

August 20, 2019

By Ms A_1

I am a current client of this provider

They take me to the grocery store, and they get me in and out of the car. They know exactly what to do, they know my routine, and they go right to it. That is always nice.

Provider Response

Thank you for your comment. Catherine and Kathleen take extra time to ensure our clients have a compatible caregiver. I’m pleased that you feel the same way. - Paul

August 20, 2019

By George K_6

I am a current client of this provider

They allowed him to take care of some situations that he had to leave for. They are compatible with Mary and Christine.

August 13, 2019

By Barbara H

I am a current client of this provider

I can always be sure the caregiver will treat my aunt with the utmost respect. I liked that a caregiver is always here when I need it, even when another caregiver cannot make it.

August 13, 2019

By Mr J_2

I am a current client of this provider

They could be better about administering the medications they are not given within the two-hour window that they are supposed to be. I like that they have people that truly care. The food is good.

August 01, 2019

By Mr. S_1

I am a current client of this provider

I don't know what would be better. They help me with shopping and cleaning. They have a well-rounded service that fits me. They do a good job, and they follow through with things well. I've had them for over a year, and I've enjoyed working with them.

August 01, 2019

By Anonymous

I am a current client of this provider

I am pleased with the caregivers personality. The caregiver will ask if I want to take a walk, and they are concerned if I am doing well. It is the bookkeeping. They pre-charge me, and they have made several mistakes on my account. I wish they would pay more attention.

July 19, 2019

By Ms N

I am a past client of this provider

They were just here every other day. They could have done better with their communication. The left hand did not know what they right was doing. They did what I needed them to do.

July 19, 2019

By Mr L

I am a current client of this provider

She does a good job for what she is assigned to do on the record. I like them because of the kindness she possesses when she comes to work.

July 01, 2019

By Mr. A_2

I am a past client of this provider

It was awesome. They followed what the description is of the service, and they went above and beyond. They were great to myself and my wife, and it was terrific.

July 01, 2019

By Mrs N

I am a current client of this provider

They give us caregivers that help make our experience positive. They have a local office and local personnel for us.

July 01, 2019

By Mr. M_1

I am a past client of this provider

It has highly impacted my daily life in a positive way. They have allowed my daughter to go to work without worrying about my safety at home. I rely on my doctors' appointments, and my caregivers get me to them. They are very confident and dependable.

June 25, 2019

By Mrs G

I am a past client of this provider

They were all very likable, and Mother enjoyed their company. She was unable to drive anywhere, so they helped her get places, and they also made meals for her. They were very responsive when they would have ladies come to visit with Mother.

June 21, 2019

By Anonymous_2001

I am a current client of this provider

They have helped by giving me a break. I like the people that came and the price. Just everything was explained very simply, there was no hard sales.

June 17, 2019

By Mr. J_1

I am a current client of this provider

There isn't a particular way they help the most, but they answer my questions and do for me what I ask. I like the fellowship and company from them. I like getting to know each other.

June 04, 2019

By Mr R_1

I am a current client of this provider

It was very helpful. She is a very independent person. She doesn't appreciate people in her life that are not necessary. They took her to the doctor and to buy groceries. I didn't want her driving. They did that for her. I am very likely to recommend them. I think the service was good all around. They showed up when they said they would. They asked for a reasonable amount of money. They were personable.

June 04, 2019

By Ms L_2

I am a past client of this provider

They took care of her and attended to her needs. We had one person come out who fell asleep. They need to screen their people better. She was a sub.

May 28, 2019

By Ms T_1

I am a past client of this provider

With the ladies that were good with my mom, they made my life a lot easier. There were few and far between that could really help my mom. They are wonderful ladies. My mom just isn't the greatest patient, and it just didn't work for us.

Provider Response

Thank you for your wonderful comments I will be sure to share them with your loved one's caregivers. It's reassuring that if we can reduce your stress we are doing the right thing. Paul - Owner

May 28, 2019

By Ms J

I am a current client of this provider

She is basically here to help and it gives me a break. The care is mostly for my father, not my mother. We like the caregivers. They are great.

May 14, 2019

By Mr D

I am a current client of this provider

We have two of them that have been with us for over three years. Once they get the routine down, it takes very little of my time to supervise anything. They know what they have to do and they do it very well. The scheduling is very professional, the caregivers that come 99% of the time are professional and meet more than our expectations. Their care has just been excellent.

May 02, 2019

By Mr J_3

I am a current client of this provider

They allow me to live a half normal life. I have recommended them in the past. They are terrific and are professional. The caregivers that I have had are on time and are able to handle the things that I needed done. They have been pleasant and I have been very satisfied.

May 01, 2019

By Mr. R

I am a current client of this provider

They check in regularly, asking if we need changes. They pay good attention to my wife.

April 24, 2019

By Mrs E_5

I am a current client of this provider

It's a very favorable addition to my life. They're on time, they do their job, and they're pleasant.

Provider Response

It is always a pleasure to make a meaningful difference in someone’s day. - Paul

April 10, 2019

By Mr H

I am a current client of this provider

They are always here. I heard that the reviews are good and I have been told by my social worker friends and all of that.

April 09, 2019

By Gail M_6

I am a current client of this provider

If I need to go out and run an errand, the caregivers can pick up on household chores. I like that the agency is dependable, loyal, and the caregivers have been caring.

April 09, 2019

By Ms K

I am a current client of this provider

Now, we can all go to work every day. I have recommended them. They have been good for us. They have been with both of my parents now.

March 15, 2019

By Mrs. R_1

I am a past client of this provider

I couldn't have done it without them. They were right on top of where the employees were at all times.

March 05, 2019

By Mr. R_1

I am a current client of this provider

They have been very helpful in the sense that they can prepare meals for him while I am away. That is very important because he is not a cook. They are thorough. If one person can't make it, there is always backup. We don't get stranded.

March 04, 2019

By Brenda S

I am a current client of this provider

They have helped the most by being responsible in the care they do provide. My loved one is pretty independent. We use them on an as-needed basis. They are very responsive and professional. They are well ran.

February 28, 2019

By Mr A

I am a current client of this provider

My wife has Alzheimer's and it became hard for me to take care of her because she would not let me help her anymore. The caregivers have been a great help in helping her get to do what she needs when I am not able to help her. I like how they do what I ask. I asked them to be more consistent with their caregivers and they sent me the caregiver I liked or requested more consistently.

February 12, 2019

By Ms S_3

I am a current client of this provider

I needed help bathing my mother because it was starting to effect my back. I like the personal service. When the first interview was held, they asked a lot of questions to figure out my needs.

January 09, 2019

By Mrs D_1

I am a current client of this provider

It gives me a chance to get away. I find the caregivers we are using to be good, and one is an exceptional person that is compassionate and giving.

December 10, 2018

By Lora E

I am a past client of this provider

Since my loved one was bed bound, my life became physically easier when I had help. I tell them that this agency is very good when compared to other companies. They were dependable.

December 07, 2018

By Cindy S_2

I am a current client of this provider

They were able to drive her to her hair dresser and to the store. They did what they said they would. They are on time.

December 07, 2018

By Mrs S_1

I am a current client of this provider

It's been huge! It means that I have been able to work. They have excellent people and good follow up. They have just been wonderful.

December 01, 2018

By Anonymous_911

I am a current client of this provider

The provider has helped the most by watching to make sure that they are safe and moving them around in a safe way. Most of the employees have taken good care of my loved ones.

November 13, 2018

By Mr S

I am a past client of this provider

It took a lot of pressure off of me. I couldn't believe how much better I felt when dealing with this. I like the personalities of the people that come out. They were humble, and they treated my brother like he was a family member.

November 01, 2018

By Mrs. C_5

I am a current client of this provider

They help me get around, and help with my meals. I like everything. They're very cooperative, caring, helpful, and seem interested in me.

October 09, 2018

By Anonymous_166

I am a current client of this provider

They give me peace of mind and they are flexible. They're able to work full time. I've been able to have competent people.

October 04, 2018

By Anonymous_152

I am a current client of this provider

I would like them to have consistency in people that come, and have more in-depth help when they are here. They need better communication upfront, and they told our family one thing regarding the pricing and then they changed it.

Provider Response

I appreciate your feedback and looked into our processes. During the initial phone conversation we usually discuss care for one. Our RN determined during her visit besides assisting your dad your mom required more than light assistance and yes there was a modest change in the rate. We now focus more on the distinction between care for one vs two. Paul - Owner

September 06, 2018

By Mrs M_1

I am a past client of this provider

They helped most with her hygiene. They are very good, helpful, and personable. One person in particular was really helpful.

September 05, 2018

By Ms S_2

I am a current client of this provider

I usually don't need them for three hours at a time, so if they could come for two hours that would be nice. I think maybe they could allow the people to come in two-hour increments, instead of three-hour increments.

August 09, 2018

By Teena M

I am a past client of this provider

They were able to get people there to help us on short notice. I liked the person that came in because she helped set up the care and the schedule. She was easy to get in touch with and we always had people there when they were supposed to be there.

August 01, 2018

By Stephanie B

I am a past client of this provider

They were there for companion services. They were there to be an extra person for my loved one to talk to. They were helpful and friendly. They were flexible with my needs at the time.

July 13, 2018

By Ms P_2

I am a current client of this provider

They do things that I can't do. I am not left-handed and I cannot do things with my left hand. Without them, I can't do the daily things that need to be done for me. They are very professional and they have everything organized. They have checks and balances of the people who come and of the care that they give.

July 03, 2018

By Mr T

I am a current client of this provider

They help a lot with my loved one's day to day care and routine. They also help with her personal care. I can't think of anything specifically that they could improve, other than having more consistent staffing coming to my home.

June 04, 2018

By Ms L

I am a current client of this provider

They help by providing additional care. They treat their people well and provide good people for them.

May 25, 2018

By Mrs E_1

I am a current client of this provider

The services help me to get up and walk around and I get help with fixing anything that I would like to eat or drink. Everything that they do has been done graciously and professionaly.

May 24, 2018

By Anonymous

I am a current client of this provider

They help by ensuring that I don't need to stay with my loved one all the time and making sure they are being cared for. Once we got the right people and weeded out the ones who weren't as great, then they were very caring and I felt that they were there for more than just the paycheck.

May 11, 2018

By Ms S

I am a current client of this provider

It was everything that I needed, but I only received care one time. They stayed with me while I was in for surgery. I felt like the aide was very professional. She did everything as expected.

April 16, 2018

By Mr. &

I am a current client of this provider

They are on time and they do what they say they are going to do. I didn't need as much attention as I though I needed, but they do things for me that I need to have done around the house like housekeeping.

April 05, 2018

By Mrs. T

I am a past client of this provider

We had used them several times, and they were very helpful. It was very helpful. They helped her with normal daily activities and made sure that she was safe.

April 04, 2018

By Anonymous

I am a current client of this provider

The people that they send out have been nice, know what they are doing, and take good care of me. I can't drive, so they take me places.

Provider Response

Thank you for your kind words. Getting around Charlotte without a car can be challenging. I’m glad that we can help you get out and about and enjoy your surroundings. Paul

April 02, 2018

By Ms S

I am a current client of this provider

I have had them for years, and we love them since we got them in 2013. They have been the biggest help. I have to be able to handle all of things that my husband needs during the day and our caregiver comes in and helps me with chores I need done in order to take care of my husband.

March 21, 2018

By Mr. H_2

I am a current client of this provider

The caregiver is a very good fit for him in terms of her personality and experience. I live out of town, so knowing that someone is competent and qualified with Dad is a great comfort.

January 17, 2018

By Mrs R

I am a past client of this provider

I didn't think that the comments that the caregiver made where appropriate. I liked the person who came out initially, but I don't think the caregiver's heart was in it.

Provider Response

I apologize for any inappropriate comments that were made. When a caregiver isn’t working out, we encourage people to let us know right away so we can find a better match. - Paul Gach

January 11, 2018

By Mr R

I am a current client of this provider

The caregiver knows exactly how to take care of my loved one with her conditions; every day is a positive experience. It gives me freedom. I am not as stressed anymore.

December 01, 2017

By Anonymous

I am a past client of this provider

Visiting Angels came to the house, they seemed thorough, and they were pleasant.

November 07, 2017

By Ms. C

I am a current client of this provider

Visiting Angels was with both of my parents and I've used them for a long time. Visiting Angels makes my life easier by sending experienced people to our home that do what we ask.

October 26, 2017

By Betty K_4

I am a current client of this provider

Visiting Angels is thorough and punctual. The caregivers' personalities are also very good. My caregiver from Visiting Angels makes life comfortable and easy.

October 18, 2017

By Mr M_1

I am a current client of this provider

We are satisfied with Visiting Angels care. Visiting Angels were just here to put Wanda to bed and get her up and ready for the day.

September 05, 2017

By Mr. L_1

I am a current client of this provider

Visiting Angels is caring and personal with my father. The people that they employ are good, quality people. The services from Visiting Angels have made life easier by providing meals and socialization for my father. He is at the age where he doesn't eat if meals aren't prepared for him, so the key points of the services are the nourishment and socializing.

August 04, 2017

By Mrs M

I am a current client of this provider

Visiting Angels is on the ball, and they have taken care of everything that has come along. The caregivers seem to be well-versed in the services that we need. The housework that the caregivers do around the house is a big help for me and my husband.

August 03, 2017

By Mr R

I am a current client of this provider

Visiting Angels has different people coming in all the time. Visiting Angels could make things easier for me if they have the same caregiver for each period.

Provider Response

I agree with you, having the same caregiver does make it easier. We do strive to have the same caregiver to provide continuance of care. This does become a challenge when schedules vary from week to week, however we will focus on getting more consistency for you. Thank you for your comment we appreciate your feedback. -Paul Gach

August 01, 2017

By Mrs F

I am a past client of this provider

Visiting Angels had caregivers who gave quality care to their clients. Visiting Angels was able to give me a PT test, which was extremely important to me.

July 27, 2017

By Ms K_1

I am a current client of this provider

I would recommend Visiting Angels to others because of the professionalism of their caregiving staff. The services allow the client to get her hygiene needs met while still being able to live in home.

July 14, 2017

By Ms M_1

I am a past client of this provider

Visiting Angels is reliable and caring. The services helped the most by giving us peace of mind. The caregivers didn't do any real care.

July 11, 2017

By Ms K_2

I am a current client of this provider

I would say that it is a relief to have someone taking care of my parents. Visiting Angels are there. I cannot be there because I work, they look after them and give good socialization.

June 21, 2017

By Ms. J_1

I am a past client of this provider

Visiting Angels was great and really helped us out when we needed it.. It kept our minds at ease knowing someone was there with him. Visiting Angels made our lives easier by knowing someone was there with him because we weren't there all the time, and he was getting meals and was getting out of bed at least once a day.

June 02, 2017

By Ms L_1

I am a current client of this provider

My dad is getting excellent care from Visiting Angels and from the caregiver. The caregiver keeps my dad from falling in the shower.

April 19, 2017

By Mrs D

I am a current client of this provider

I have had good results with Visiting Angels. I have had wonderful caregivers. My caregiver takes care of all the laundry, and she comes in and gets busy. She is a wonderful help.

April 13, 2017

By Anonymous_613

I am a past client of this provider

Some of the caregivers were good, but we were not satisfied with half of them. Some caregivers were on their phones when they should have been caring for my loved one. My loved one fell when the caregiver was there.

Provider Response

This was unfortunate and we feel awful that your ex-husband fell at his assisted living. One of the things that came out of our phone call together was communication is key when collaborating with two teams and needs to be done frequently each shift. We have added additional procedures for these situations to improve communications and provide the safest conditions possible. We also made it clear that caregivers should only be using their phones to report completed client tasks. I apologize for his fall and glad he will be fine. Thank you for your time as it is important to receive feedback to always improve. Our goal is to provide the best care possible.

March 17, 2017

By Anonymous_616

I am a past client of this provider

I had a really good caregiver from Visiting Angels. Visiting Angels knew what they were supposed to do, but they just came in and sat around. I sort of resented that.

March 01, 2017

By Karen L_5

I am a current client of this provider

Visiting Angels can provide care for their loved one if they need to be out of town and can't be with them. The services are just a couple hours a week, so it hasn't made too much of an impact. If we could find one person consistently, I think that would help.

Provider Response

Thank you for your comments; it helps us to improve our processes. I apologize that there wasn’t more consistency in caregivers and we will work on making it better. -Paul Gach

February 03, 2017

By Laura J_3

I am a current client of this provider

Visiting Angels has been reliable, very easy, and comfortable with working. The services have given me the freedom to be able to leave the client and know that he is cared for.

January 03, 2017

By Mrs D_2

I am a current client of this provider

Visiting Angels is always on time, very friendly, helpful, and professional. They do whatever I ask them to do. The services from Visiting Angels provides me with a break, and it is a blessing.
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About Visiting Angels

Visiting Angels is an in-home care provider serving Charlotte, North Carolina and the surrounding area. Visiting Angels offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


Services and Amenities of Visiting Angels

Languages

  • English
  • French
  • Spanish

Rates

  • Hourly Rate: $18 $23/Hour
  • Live In Rate: $225/Day

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Visiting Angels

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